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Dorsett Wanchai, Hong Kong

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Dorsett Wanchai, Hong Kong
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2,933 Reviews from our TripAdvisor Community

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Showing 2,423: English reviews
Windsor, United Kingdom
Reviewed yesterday NEW

Having stayed here previously when it was the Cosmopolitan a few years back, the Dorsett rebranding and makeover has brought some good and positive improvements. The room (Family Quad) was comfortable and clean and perfect for our family of three. Service from all the staff was excellent and friendly, air conditioning worked well, WIFI was fast and they even provide...

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Helpful?
Thank ATYeung
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed at the Dorsett Wan Chai as part of a business trip/reward. The Dorsett is located near to Causeway Bay on Hong Kong Island next door to the Hong Kong Jockey club. My room had views over the horse racing track which is a really amazing sight. My room was extremely spacious (which is key with Hong KONG property), had...

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Helpful?
Thank Tom C
singapore
Reviewed 3 days ago NEWvia mobile

Near great food and two MTR stations. Lovely rooms and a fantastic front desk. We had a complimentary bottle of wine because it was our anniversary. The complaints use of a smart phone with data was a great touch. My hotel of choice in HK.

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Helpful?
Thank bryden73
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Bryden, Thank you for your comments. We hope you had a memorable anniversary trip with us and we are also happy to know that the free use of smart phone had brought you a great deal of convenience with its unlimited internet, Wi-Fi hotspot, free local and IDD calls to 9 countries. We will definitely keep up with the...

Singapore, Singapore
Reviewed 3 days ago NEW

I got a quad room at only S$200 per night booking through the hotel website and using the early bird discount. The hotel is newly refurbished and the room was beautiful. The view from our 25th floor room window was dazzling. The room was large enough for 4 of us plus our luggages. Very kid-friendly, with kids shampoo, shower gel,...

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Helpful?
Thank quekquekquek
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Quek, Thank you very much for your great review. We are very happy to know that you had a lovely family trip with us. We are especially delighted to know that the host of handpicked amenities and welcome gifts had pampered your kids as well as your kids. Your compliments will definitely motivate us to strive for even better...

Western Australia
Reviewed 5 days ago NEWvia mobile

First time at the Dorsett, having stayed in different places on past trips. Checked in was efficient and received welcoming, friendly and professional service from service manager, Anthony Ho. Our booking was slightly complicated as the rest of the group was checking in a few days after me. He managed to arrange it so I don't have to move room...

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Helpful?
Thank AL72WA
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear AL72WA, Thank you very much for your comments. We are very happy to know that you had a great stay with us. Guest experience is always our top priority and we will definitely keep up with the spirit in the future. Your compliment to Anthony will also passed onto him personally, thank you for that. We also hope you...

Reviewed 6 days ago NEWvia mobile

We flew into Hong Kong from Our week in Ha Noi for four days of fun in the big city. The Dorsett is an impressive looking hotel and is situated right across the road from Happy Valley racecourse and a short stroll from Time Square,great shopping, eating and the Metro Station at Causeway Bay so you can easily get across...

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Helpful?
Thank Howard B
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Howard B, Thank you very much for your comments. First of all, we apprecite your understanding on the alternative bedding arrangement on your arrival as we didn’t get to know your preference in advance. Sorry for the inconvenience caused and rest assured that your preference is now well put in our system for your future stays. That being said,...

Lincoln, United Kingdom
Reviewed 6 days ago NEW

We booked the Dorsett Wanchai through Virgin Holidays to spend a week celebrating my husband's fiftieth birthday. We found our hotel stay absolutely wonderful. I was sorry to read comments saying that staff were unfriendly as we did not find this at all. We found the staff to be courteous, polite and very helpful. My husband had a lovely birthday...

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Helpful?
Thank Oboekath
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Oboekath, Thank you for your lovely comments. We are indeed delighted to know that you had a wonderful birthday trip with your husband. Guest experience is always our tip top priority and we believe it is always the little touches that makes one’s trip a memorable one. We hope you and your husband had a truly enjoyable stay at...

Shifnal, United Kingdom
Reviewed 1 week ago

I agree with a previous review that the staff were not accommodating they were very unfriendly. Our experience was that we had a late flight and we were made to feel unwelcome while waiting for our transport in the small foyer. The room on the 5th floor overlooking a six lane highway with an overpass to the right with a...

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Helpful?
Thank Alfie298
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Alfie298, We regret to know that your stay didn’t quite meet your expectation this time. Guest experience is always our top priority and please be assured that all front line staff had already been reminded so as to ensure excellent services to be rendered under any circumstances. We had also talked to the restaurant team to avoid the same...

Reviewed 1 week ago via mobile

Booked a room via Zuji and the rooms lived up to their online photos. Clean, functional and comfortable. Loved the handy phone which I could use to hotspot my phone to. A short walk away to Times Sq or we could use the hotel shuttle to Causeway Bay Plaza 2. Convenient and I've no complaints. The hotel staff were also...

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Helpful?
1Thank ASeet2015
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear ASeet, Thank you for your great comments. We are so happy to know that you had a wonderful stay at our newly renovated guestroom. We will definitely keep up the spirit in the future in order to render every international traveller a fabulous stay like yours. We do look forward to welcoming you back for another promising stay very...

San Juan Philippines
Reviewed 1 week ago

Stayed 11/14/2016 -11/19/2016, our first stay in this hotel. We booked thru their website and availed of their Fantastic 4 Business Promo, which is a very good deal for us. Premier Room was big enough and very chic, bathroom was not so big but big enough for us, medium-sized ladies. Our room had the race track view but only on...

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Helpful?
1Thank marienr
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear marienr, Thank you very much for your great comments. We are indeed grateful to know that your found our Fantastic 4 Business a value-for-money package for a comfy stay at our renovated guestroom. It’s also great that our free shuttle service and the free smart phone available in every guestroom had given you a great deal of convenience as...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. The hotel offers scheduled shuttle services to 16 destinations. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to ten select countries including Australia, Canada, China, Korea, Japan, Malaysia, Philippines, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. ... more   less 

Additional Information about Dorsett Wanchai, Hong Kong

Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Region: China > Hong Kong
Price Range: ₹ 6,265 - ₹ 17,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Wanchai, Hong Kong 4*
Number of rooms: 454
Reservation Options:
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong
Hotel Style:
#40 Best Value Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#85 Luxury Hotel in Hong Kong
#103 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Wanchai, Hong Kong staff and other travellers.
63 questions
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Questions? Get answers from Dorsett Wanchai, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor room with racetrack view is nicer.”
  • Premier Room twin bed
  • Entrance room door
  • Our room no.
 of 5 bubbles marienr, 30 Nov 2016 | Read review
“Not at this hotel.”
 of 5 bubbles AfricaToWorcester, 29 Nov 2016 | Read review
“ask for a change if the allocated room is not to your expectations for the price paid”
  • a cheery gift from Ms Eva, our room attendant
  • view of the dawn HK skyline from 11th floor room
  • partial view of HK Jockeys' Club soccer pitches
 of 5 bubbles hypy13, 27 Nov 2016 | Read review
“I have always stayed on higher floors”
 of 5 bubbles sarjitn2014, 21 Nov 2016 | Read review
“family room in the top floor is ok”
 of 5 bubbles Sani_sutanto, 16 Nov 2016 | Read review
5 of 5
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