We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Grand Hotel Hong Kong

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Grand Hotel Hong Kong
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

392 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 276: English reviews
Start your review of BEST WESTERN Grand Hotel Hong Kong
 Click to rate
Brisbane, Australia
Reviewed 2 days ago NEW

Room very small. Only one person can move around the bed. No chairs in room. Could feel and hear every spring in the mattress. Bathroom very small. Only 3 clothes hangers for 2 persons. Hallways and room smelling funny unpleasant. Need freshening up. Plastic mugs for coffee in room. Room service quick but food not enjoyable because fish tasted very...

 Report
Helpful?
Thank Wes A
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Guest, We would like to apologize for the displeasure staying experience. Please be assured that while this is an isolated case, we are taking your feedback seriously. We have shared this with the section leader who has discussed this with the team to ensure a repeat does not occur. We truly hope this incident has not deterred your impression...

Paris, France
Reviewed 6 days ago NEWvia mobile

Rooms are way too small, you cannot move around, no space around the bed. Toilets are smaller than in plane... The bed is not confortable at all, harder than stone, small as well, bedsheets are thin, nice combo! Wifi is terrible, disconnect all the time, emails are not sending out. Even McDonalds' is better. AC system is super loud (you...

 Report
Helpful?
Thank mymype
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

Montreal
Reviewed 3 weeks ago

Easy access to Nathan Rd., Jordan MTR station, and walking distance to Canton Street and the ferry dock. Rooms are quite small with little extra space. The bathroom is so tiny, the toilet paper is behind your head! Some rooms don't even have a cupboard or a tub. Corner rooms are larger, but they are near the elevator. The location...

 Report
Helpful?
Thank kitsou
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards,...

Hindhead, United Kingdom
Reviewed 4 weeks ago

Apart from Jimmy Tong and the housekeeping staff, the attitude of other reception staff was unhelpful. The room was cramped with no wardrobe, table, chair or drawers. The bed was ridiculously hard. The bathroom was tiny - so small in fact that the handbasin was in the room itself. The shower flooded because the drainage was either blocked or insufficient....

 Report
Helpful?
Thank HarshButFair51
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

New Delhi, India
Reviewed 4 weeks ago

Hotel is located in the Tsimshashui area. Its close to metro station and China ferry terminal (if you are going to Maccau). Rooms are tiny..manageable if you are traveling as couple. didn't try the food, so no comments. the front office staff are friendly and nice. room has basic facilities. I would suggest pay little extra and stay at Best...

 Report
Helpful?
Thank ANSHUMAN M
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

Sydney, Australia
Reviewed 5 weeks ago

Not bad on location however rooms are tiny my husband is 5 foot 7 and did not fit on the bed in length and his feet almost touched the wall in front. Toilet your shoulders touch wall to wall when you sit and shower is so small you become intimate with the shower curtain. The unbelievable part is there are...

 Report
Helpful?
1Thank gfalzon63
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

Scotch Plains, New Jersey
Reviewed 19 March 2017

I stayed at the Best Western Hotel chain many times, this was a huge disappointment. The Good: location is not bad at all if you consider that the hotel have access from Hillwood Rd. to Nathan Rd. so you are close by to everywhere. The Bad: Sleep quality sucks, hard mattress with metal fence like feel when you move your...

 Report
Helpful?
1Thank Izaxi
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

Singapore, Singapore
Reviewed 15 March 2017 via mobile

Good location with plenty of eateries and shopping around. Convenient airport bus shuttle stop nearby. Requested for non-smoking room, but as there wasn't any dedicated non-smoking floor so had a room away from elevators. But smoke still drifted in. Room was tiny as in claustrophobic teeney-weeney with no wardrobe (!), low-quality bed, and shoebox shower that flooded with each use....

 Report
Helpful?
1Thank Philip L
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

Bangkok, Thailand
Reviewed 15 March 2017

The hotel is very aptly located and is just a couple of minutes walk away fro Jordan MTR station, which is perfect. There are a lot of Indian restaurants too nearby the hotel. The room is a little small for my liking, but thats what I've come to expect from all my travels to Hong Kong. The service of the...

 Report
Helpful?
1Thank tonyantony9
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards,...

Reviewed 14 March 2017 via mobile

We stayed for 4 nights in February. The hotel is located around 10min walk from Kowloon Park and Jordan Station. The rooms are small and very dark. The beds were hard as a rock. If you like to stay warm on those early Spring nights - ask for extra blanket.

 Report
Helpful?
1Thank BaMiGie
BESTWESTERNGRAND, Front Office Manager at BEST WESTERN Grand Hotel Hong Kong, responded to this review

Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team

136 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (135)
Viewed
Room/Suite (28)
Viewed
Bathroom (10)
Viewed
Hotel & Grounds (8)
Viewed
View from Room (10)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (77)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Dining (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Tsim Sha Tsui
Best Western Plus Hotel Kowloon
Best Western Plus Hotel Kowloon
#473 of 716 in Hong Kong
602 reviews
Tsim Sha Tsui
The Bauhinia Hotel - Tsim Sha Tsui
Sai Wan
BEST WESTERN PLUS Hotel Hong Kong
Show Prices
Show Prices
Show Prices
Wan Chai / Causeway Bay
BEST WESTERN Hotel Causeway Bay
BEST WESTERN Hotel Causeway Bay
#458 of 716 in Hong Kong
384 reviews
Tsim Sha Tsui
The Imperial Hotel
The Imperial Hotel
#267 of 716 in Hong Kong
723 reviews
Tsim Sha Tsui
Stanford Hillview Hotel
Stanford Hillview Hotel
#86 of 716 in Hong Kong
673 reviews
Show Prices
Show Prices
Show Prices

Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about BEST WESTERN Grand Hotel Hong Kong

Address: 23 Austin Avenue, Tsimshatsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: ₹ 3,893 - ₹ 10,696 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Grand Hotel Hong Kong 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Agoda, Hotels.com, Priceline, Cancelon, TripOnline SA and Evoline ltd so you can book your BEST WESTERN Grand Hotel Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
BEST WESTERN Grand Hotel Hong Kong
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Grand Hotel Hong Kong staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from BEST WESTERN Grand Hotel Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors more quiet”
867wesa, 22 Apr 2017 | Read review
“ask for a non-smoking room, on a non-smoking floor”
kitsou, 1 Apr 2017 | Read review
“Ask how big the room is before you book!”
  • Tiny room. No wardrobe or cupboard space
  • Tiny - no handbasin - flooding shower
  • Handbasin in bedroom as bathroom too small
HarshButFair51, 27 Mar 2017 | Read review
“Use Bus A21 to and from the Airport very closed to the hotel about 2 minutes walk! Great bargain!”
  • Not convenient to get to your paper.
Izaxi, 19 Mar 2017 | Read review
“I will not make another comment on the rooms”
jeanm764, 3 Jan 2017 | Read review
5 of 5