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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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720 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 499: English reviews
Ningbo, China
Reviewed 25 February 2012

I stayed here for business and as i was travelling alone i booked a single room which turned out to be the size of an average boat cabin bedroom. The room was small, old , smelt of smoke and the windows were nailed down. The service was ok but not great as was the food. Location was good but NOT...

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Helpful?
Thank LolsT
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment posted on Tripadvisor. I believe the room that you reserve is an Economy Single room with a size of 12 square meters. It is a small room which explains why it is named economy single room, with a single bed of 3 x 6.0 feet. The hotel has two other room categories namely...

Boston, Massachusetts
Reviewed 12 February 2012

From other reviews here on tripadvisor I knew my room was going to be small, but I had no idea exactly how small it was going to be. It was tiny. I had a single bed and on the first night I actually fell out of the bed. Besides being small the other thing that bothered me was that the...

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Helpful?
Thank brianonthego
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment posted on Tripadvisor. First of all, we are sorry to learn about your disappointment. The room that you stayed is an economy single room with size of 12 square meters. It is a small room which explains why it is named economy single room, with a single bed of 3 x 6.0 feet....

Manila, Philippines
Reviewed 12 February 2012

Still in the charterhouse while writing this review. Rooms were reasonably priced for causeway bay area but when we got the bill we were surprised by 10% additional service charge to the room charges. Also when we asked yesterday if the breakfast was included, both the front desk officer and concierge said that it was. However upon eating we discovered...

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Helpful?
2Thank Foodtripper101
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comments shared on Tripadvisor. We are sorry to learn that there are some misunderstandings about the service and breakfast charge. First, it is found that the 10% service charge is shown on our hotel booking platform, together with its guarantee and cancellation policy. Second, I believe that the front desk officer had tried to...

Kingscliff, Australia
Reviewed 9 February 2012

My wife and I stayed at The Charterhouse Hotel whilst staying for 4 nights in Hong Kong on vacation. As it was our first stay in Hong Kong we were not sure what to expect but the accommodation was excellent for our vacation. The rooms are not large but definitely adequate. The location was perfect for us and very affordable....

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Helpful?
3Thank mikecudgen
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your compliment shared on Tripadvisor. It is great to learn that you had an enjoyable stay in Hong Kong at the hotel and appreciate the friendly service, location convenience and value for money accommodation service. I am sure you have explored the hustle and bustle around the Wanchai and Causeway Bay area. There are many...

Sydney, Australia
Reviewed 1 February 2012

my boyfriend and i stayed at the charter house for 4 nights, we didnt find the staff very friendly, or warm, the foyer smelt so strong of pot pourri it was quite irritating, however the worst part was that when we asked them if they could store our luggage after check out, so we could walk around for a few...

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Helpful?
Thank pie871
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for sharing your comment on Tripadvisor. We are sorry that you are not happy with pot pourri scent that we have been trying to create in the lobby. The hotel drive way is part of the hotel property under the guardianship of our security officers. Besides, those stored luggage are covered by baggage net. We always...

Melbourne, Australia
Reviewed 30 January 2012

We stayed at the Charterhouse for 3 nights in January. Overall we found the hotel very impressive and a good 3 star base to explore Hong Kong. The location was very good in between Wan Chai and Causeway Bay MTR stations. We found it easy to get to by train from the airport. There was an excellent street market nearby...

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Helpful?
1Thank hlst
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment shared on the Tripadvisor. It is great to learn that you appreciate the service, location, transportation access and the room comfort. Happy that you passed by the local market and found it interesting. A lot of our guests buy fresh fruits and are amazed by the bargain and offer of choices there. There...

Shanghai, China
Reviewed 21 January 2012

Rooms are unbelievably small. We were travelling with 6 suitcases and when they arrived in the room we could not get out of bed as they filled the only floor space available.

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Helpful?
Thank Camaz1
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment posted on Tripadvisor. With six pieces of suitcases, I could image there are limited space to maneuver in the room. You are very right. We would always recommend our guests to book a suite or studio instead, that gives more space. Our suite and studio is 40 to 50% bigger than our normal...

Kagoshima, Japan
Reviewed 16 January 2012

The hotel is conviniently located between Wanchai and Causeway Bay. I stayed for 3 or 4 nights. The place is clean and comfortable, good value.

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Helpful?
Thank Paula O
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comments on Tripadvisor. It is great to learn that you enjoyed the location convenience and accommodation service of the hotel. It has been our objective to deliver value for money services to our guests. Look forward to warmly welcoming you again in the near future, and delivering you value for money accommodation service. Yours...

Kassel, Germany
Reviewed 13 January 2012

We stayed for our wedding in Hong Kong for 3 nights and were recommended to stay in the Charterhouse. Good service, great location in Wanchai and a great breakfast buffet. Our VIP room was clean and well maintained. The cleaning service was prompt and very effiecient. The only downside in my view is the tv programme selection they offer. Very...

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Helpful?
2Thank J B
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you very much for your comment shared on Tripadvisor. We are pleased to learn that you had an enjoyable stay at the hotel and appreciate the location convenience, friendly service, room maintenance and the buffet breakfast. We treasure your comment about selection of TV channels. The hotel has continuously made improvement on this area. For your information,...

Hong Kong, China
Reviewed 12 January 2012

My family stayed at Charterhouse for 5 days and I would like to compliment the training department for training the hotel staff to show outstanding hospitality to all guests. Provis who mans the concierge is ever friendly and showed total dedication providing answers to all our queries. Rooms are very clean and have a strong hot water flow for showers....

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5Thank vikki l
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment shared on Tripadvisor. It is great to learn about your compliments to our training department. The hotel has been putting a lot of resources to ensure our staff are trained to have the right skills and right attitude to serve our guests. Provis, our Chief Concierge, has been recently awarded Staff of The...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 5,016 - ₹ 21,626 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Family room can fit a family of 4 people.”
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5 of 5