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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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691 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 476: English reviews
Pune
Reviewed 9 October 2012

This review was long due. I stayed at this hotel during a business trip to Hong Kong. I booked it after seeing the reviews on Tripadvisor. Hotel rooms are cramped, some of the staff at front desk are rude and the breakfast buffet menu gets on your nerves in a few days. Housekeeping staff is efficient and so is the...

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Helpful?
3Thank Geet_Kamra
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our staff service. We deeply sorry for the behavior you had experienced upon your arrival which is uncompromising, rest assured your comment had been taken seriously with our team at the reception for improvement. Nevertheless, we wish you would allow us...

Venice
Reviewed 5 October 2012

I found this hotel in major need of upgrades. My room smelled, the carpet had spots rubbed away, and was just dingy. The food was awful...I ordered tempura soft shell crab and vegetables, but the batter used was not panko (as traditional tempura) but more like batter used to fish and chips. Also, I called the front desk for a...

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Helpful?
1Thank Jessica L
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are sorry to put you into such experienced especially concerning the plug adapter which was unreasonable, rest assured your comment had been taken seriously with our key personnel for major improvement including the food quality served...

Titusville, Pennsylvania, United States
Reviewed 4 October 2012

The room was clean and perfectly adequate. I did not have the correct adapter for my electrical needs, but a visit to the front desk provided one for me to use. Internet is $100 Hong Kong, about $13 US per day for in room WIFI! Good location. Within walking distance of Victoria Park. Lots of places to eat nearby.

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Helpful?
Thank Pachita61
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are glad to learn that our overall product and service had met your expectation, also our location which will provide easy access to many places of attraction. Once again thank you for providing us this valuable...

Los Angeles, California
Reviewed 27 September 2012

The location is good if you have business in the Wan Chai/Causeway Bay area. It is right the two MTR stations. The service is good and very responsive. If there is a problem, the people will hustle and act quickly to resolve it. Good value for money overall.

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Helpful?
1Thank Travelguruman11111
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and location. Indeed we are located close to Wan Chai / Causeway Bay MTR station which will provide easy access to many places of interest including shopping. Once again thank you for providing us this valuable feedback and we...

Ulaanbaatar, Mongolia
Reviewed 27 September 2012

Late August spent three nights here on the top (Business) floor. With my flight arriving at 11:30 p.m. I was worried about checking in late at night. Check in was a cinch, and I was in my room within 10 minutes of arriving. The room size was adequate, space in HK is limited and I expected the room to be...

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Helpful?
Thank UB23
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are glad to learn that our overall product and service had met your expectation and making your stay more memorable and confortable. Once again thank you for providing us this valuable feedback and we shall look...

Gurgaon, India
Reviewed 27 September 2012

If you are on a business trip to Hong Kong and want to stay as close as possible to the commercial center of the city - Times Square & Causeway Bay, then I'd recommend staying at The Charterhouse Hotel at Wan Chai. Located at a walking distance from Causeway Bay MTR, Times Square, Sogo Shopping Mall and many more connected...

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Helpful?
Thank nitinkalra
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service, product and location. We are glad to learn that our overall product and service had met your expectation, in particularly our location which provide easy access to both Wan Chai / Causeway Bay MTR with lots of shopping outlets...

Rome, Italy
Reviewed 26 September 2012

The rooms of the hotel are small, but clean and nice, the shampoo and the bath foam have a nice smell of pomelo, the smell was surprising good! unfortunately....all the atmosphere was ruined by the girls working in the recepetion....really not professional, so cold and with an attitude totally not friendly which I did not like, we had a room...

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Helpful?
2Thank simohero84
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. Please accept our sincere apology on the staff attitude in dealing with your check-in which could have been better, rest assured your comment had been taken seriously with our front office team for improvement and be more...

Muntinlupa City, Philippines
Reviewed 26 September 2012

This is a long overdue review.....My sister and I chose this hotel for its location and reasonable rate... it is very near to malls and mtr is just a walking distance. The location being near the mtr is very important us since we have already mapped the places we wanted to visit using the mtr alone. Room and bathroom is...

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Helpful?
Thank June P
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service, product and location. We are glad to learn that our overall product and service had met your expectation, we are strategically located near both Wan Chai / Causeway Bay MTR station which actually provide easy access to many places...

Boston, Massachusetts
Reviewed 25 September 2012

My wife and I spent three nights at the Charterhouse at the end of a nearly four week trip to China. The hotel was squeezed in between many other high rise buildings and therefore the rooms were small and ours had no real view. But the room, the bed and the bathroom were clean. Breakfasts were good, but a meal...

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Helpful?
Thank Joan C
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are sorry for the food quality you had experience in our Champs Bar that does not meet your expectation, rest assured that your comment will be taken seriously with our kitchen crew for improvement. Indeed we...

Globetrotting
Reviewed 15 September 2012

The Charterhouse at Causeway Bay is a great hotel for business travellers. Very conveniently located. Equipped with a very good restaurant and bar(at the basement). Rooms are clean and comfortable. Bathroom good with premium toiletries. Concierge helped me in many ways starting from writing an address in Chinese(very important in HK, most of the cabbies are non-English speaking) to finding...

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Helpful?
1Thank Basu_Rocks
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are pleased to learn that our concierge staff had took the extra miles in service to make your stay memorable and the overall product had met your expectation. Indeed we are centrally located which will provide...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 4,920 - ₹ 15,367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
“ASK FOR renovated room ONLY 2nd floor!!”
  • Toilet NEVER scrubbed! Floor NEVER mopped!
  • mouldy mould, mould!
  • moulded wall right close to bed :(
  • stains on pillowcase and bedding - never changed!
  • stains on pillowcase and bedding - never changed!
  • Urine stains/smell, toilet never clean!
  • Not even new silicon caulking...lazy much!
  • Not even new silicon caulking...lazy much!
 of 5 bubbles lamfam3, 19 Jul 2016 | Read review
5 of 5
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