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Sheraton Hong Kong Hotel & Towers

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#92 of 718 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hong Kong Hotel & Towers
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3,095 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 2,246: English reviews
Reviewed 1 week ago via mobile

I've been staying at this hotel for nearly 15 years and most of the same staff is still here! The team at the bell desk is top notch-- they literally handle everything for me when I am in town. The most helpful and kind people I've ever encountered in a hotel. They truly care about me when I am staying...

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Helpful?
1Thank Kate M
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Kate M, Welcome back and we are honored to be your home away from home. It is always a pleasure to hear from our happy guests and we are truly grateful for your lasting support towards Sheraton Hong Kong. It is wonderful to learn how our attentive service and the perfect location have made your stay with us a...

Milan, Italy
Reviewed 1 week ago

The hotel is well positioned at the end of Nathan Road, just a couple of blocks from the subway. The people were friendly and breakfast was good, not exceptional. I am a platinum member, so I was upgraded to the harbor view room, which is really great. The room was bigger than the average in Hong Kong, but also the...

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Helpful?
Thank lucaacca
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear lucaacca, It is always our pleasure to hear from our happy guests. We are glad to know that you enjoy the wonderful harbour view from the room which is the all time favourite of our guests. Please rest assured that your valued feedback on the lounge facilities and service have been shared with respective team leaders for immediate evaluation...

Cairo, Egypt
Reviewed 1 week ago via mobile

This isn't my first time in HK, so let's cut the chase and understand that this Hotel is a perfect fit for Business travel. As all HK hotels, they give u a smart phone, room is good too nothing major .. Hotel reception and concierge speaks good English which if you don't know is a big thing to ask in...

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Helpful?
Thank jeanmagdy
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear jeanmagdy, Thank you for staying with us and we are glad to know that you have had a rewarding business trip with us. Your valued comments on the pool facilities and service are well received, please rest assured that we will share that with our respective team leaders and service provider for review and improvement. We sincerely look forward...

Reviewed 1 week ago via mobile

Despite the rooms being slightly dated nmwith aged furniture, the staff at Sheraton Hong Kong have been very responsive and responsible. They went above and beyond their time and effort to bring me supplies I needed to do my work (even a microwave!) I commend the staff for also bringing chocolates and cookies as apology for arriving late; it's a...

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Helpful?
Thank David C
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear David C, Welcome back and we are glad that you have had a memorable stay with us. It is our pleasure to be able to provide you with prompt and attentive assistance when needed. Your warm compliments will definitely be shared with the team for their dedication to service excellence. The team and I look forward to hosting your...

Dublin, Ireland
Reviewed 1 week ago

1st time to HK and choice of hotels is overwhelming! In the end we chose Sheraton as I'm Spg gold , great choice ! From pick up at airport everything was smooth we had a room on 16th floor with amazing harbour views it's worth ,the extra spend for the views . Breakfast was served on 17th floor again overlooking...

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Helpful?
Thank rcroweDublin
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear rcroweDublin, Thank you for taking your precious time to share your review with us, we are truly grateful for your amazing sharing of your Towers experience. We are glad to know that you have enjoyed the stunning view of Victoria Harbour and our hospitality, definitely we will share your kind words with the team as recognition for their devotion...

Boston, Massachusetts
Reviewed 1 week ago

I've recently started staying at this hotel regularly for my visits to HK due to its location and its a very nice property with all the benefits you'd expect from a 4 star international brand. The rooms are large by HK standards, comfortable beds and very quiet. The breakfast buffet is good - plenty of western and Chinese options to...

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Helpful?
Thank PSU98
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear PSU98, Thank you for your continued support to Sheraton Hong Kong and we are delighted to have you with us for your visits to Hong Kong. We are pleased to know you have made the most of our convenient location and our hospitality during your stay. We will definitely share your kind words with the team as recognition for...

Istanbul, Turkey
Reviewed 1 week ago

It became like home for us when we visit Hong Kong. With its great and very friendly staff my colleques and I really feel at home evry time we visit HK every March. Its perfect location makes life easier and enjoyble there. Especially Harbor view Rooms makes your sart to day with very nice HK view. There is no other...

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Helpful?
Thank suat s
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear suat s, Welcome back and we are honored to be your home away from home. It is always a pleasure to hear from our happy guests and we are truly grateful for your continuous support. It is wonderful to learn how our stunning harbour view and the perfect location have made your business trip more rewarding, definitely we will...

Pak Kret
Reviewed 1 week ago via mobile

Pre Christmas trip 6 nights with children to go to Disney Land and Ocean Park. We stay in tower level and SPG Platinum upgrade to suite room. The check-in counter in tower level is impressive, the room is great for value in the area. If you are going around with Uber or taxi this is good place. Handy phone(free mobile...

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Helpful?
Thank 40piyat
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear 40piyat, It is always a pleasure to hear from our happy guest and it is also wonderful to learn about your amazing Towers experience with your beloved family. Definitely we will extend your warm compliments to the Towers team as recognition for their devotion to service excellence. Please rest assured that your valued feedbacks on the Towers Lounge and...

Reviewed 2 weeks ago via mobile

Like most big companies details get lost. The hotel was ok, clean and comfortable. However the service level is low compared to most sheratons. Their platinum tier recognition is almost laughable as they deny access to their lounge and replace it with a "platinum only" lounge. Additionally the front desk show no ability to make decisions on their own following...

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Helpful?
Thank Christopher M
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Christopher M, We are truly grateful for your continued support towards SPG and thank you for taking your precious time to share your review with us. We appreciate your kind understanding our Towers Lounge is made exclusive for staying Towers guests due to its limited capacity and hence the SPG Platinum Lounge dedicated to our loyal members. We will...

Manama, Bahrain
Reviewed 2 weeks ago

This is a 5 star Hotel that offers excellent service and great value for money and its location is perfect. Its very close to many interesting places, the harbor, museum and sea front. It is right on the busy shopping Road, the Nathon Road

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Helpful?
Thank Hesham6
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Hesham6, It always fills us with great joy to hear from our happy guests, thank you very much for sharing your review with us. It is wonderful to learn that you have enjoyed the stay and made the most of our convenient location. We will definitely share your kind words with the team as recognition for their devotion to...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: ₹ 11,301 - ₹ 20,290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#79 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view is best”
Nabobs, 25 Apr 2017 | Read review
“Book The Towers with harbour view”
Rosemarymarbella, 25 Apr 2017 | Read review
“Harbour View rooms”
lucaacca, 21 Apr 2017 | Read review
“16th floor harbour view”
rcroweDublin, 18 Apr 2017 | Read review
“Harbor View Rooms makes your start to day with very nice HK view”
suats_12, 16 Apr 2017 | Read review
5 of 5