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Sheraton Hong Kong Hotel & Towers

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#82 of 707 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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2,958 Reviews from our TripAdvisor Community

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Showing 2,150: English reviews
Uk
Reviewed yesterday NEWvia mobile

Stayed a number of times and come to conclusion that this is one of our top picks. It's not cheap but we think it's worth it. Difficult to find anything negative (but see warning later). From the welcome, to the quality of room, to the room servicing and amenities provided it is hard to beat. The hotel is located on...

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Helpful?
Thank VEROUK
uk
Reviewed 2 days ago NEW

This is an excellent hotel in a superb location. Close to the Star Ferry and Nathan Rd. You do get what you pay for and I confess I did enjoy the laser show from the my suite! Beware of the glass walls in the bathroom if, like me, you are a little jet lagged on arrival.

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Helpful?
Thank thepikelets
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned from a three day in the tower suite. The room was lovely with great views of the harbours and all amenities you could ask for. Check in was quick and staff friendly. The executive lounge has great views but the nibble were disappointing on all three nights. The wi-fi was frustratingly slow and often lost connection. Would avoid...

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Helpful?
Thank PhilipPG417
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear PhilipPG417, We appreciate you taking your precious time to share your review with us. We are pleased to learn that you are impressed by the stunning Victoria Harbour view and our amenities offer a great help for your stay in Hong Kong. Definitely we will share your kind words with the team as recognition for their devotion to service...

Reviewed 3 days ago NEWvia mobile

Was here for 4d3n to watch a concert with 2 other friends. We had a king sized bed & 1 single bed. Room was just right for all our luggages (just to set ur expectation, the room was not big to start with). Room was well equipped for 3 ladies. I liked the hotel's "scent" at the lobby. Friendly reception...

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Helpful?
Thank Tjoo146
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tjoo146, Thank you for staying at Sheraton Hong Kong and we are truly grateful for your warm compliments. We will definitely share your kind words with the team as a reward for their dedication to service excellence. The team and i look forward to welcoming you again at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager...

Reviewed 4 days ago NEW

A classic Hong Kong hotel with a great location. Wonderful service from the time you are met at the airport (they have an optional limo service that is excellent) to the time you check-in and check-out. Excellent food and several restaurants to choose from. Definitely go for a Towers harbor view room on the Club Floor. The amenities are worth...

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Helpful?
Thank rjctexas
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear rjctexas, Thank you for taking your precious time to share your review with us, we are truly grateful for your amazing sharing of your Towers experience. We are glad to know that you have enjoyed the stunning view of Victoria Harbour and our hospitality, definitely we will share your kind words with the team as recognition for their devotion...

Melbourne, Australia
Reviewed 5 days ago NEW

We have stayed at this property on many occasions over the past 20 years. Our last visit was in December, and we were quite disappointed at what we found. The outside of the property was showing its age, with many rust and dirt spots showing through the paintwork. This was easily seen from the windows in the Towers reception area....

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Helpful?
Thank Ozi_Traveller
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Ozi_Traveller, Thank you for your continued support over the years and we appreciate you taking your precious time to share your review with us. We regret to learn part of your stay was not up to your expectations. Your valued feedback have been shared with respective teams leaders for immediate evaluation and rectification. Please also rest assured the land...

Ahwatukee, Arizona, United States
Reviewed 5 days ago NEW

Hong Kong has no shortage of wonderful hotels. With 706 hotels to choose from, the traveler has many options. For this traveler, however, The Sheraton Hotel & Towers is my hotel of choice. While this is an older property, it is well maintained. The arrival at reception is always warm and friendly. I have been fortunate as a lifetime member...

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Helpful?
Thank Robert V
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Robert V, It means a lot to us to have received such wonderful compliments from our prestigious SPG Lifetime member and we appreciate you taking the time to share your review with us and well as the very useful tips for other TripAdvisor travellers. Service excellence will continue to be the core value of our team and we are...

Frankfurt, Germany
Reviewed 6 days ago NEWvia mobile

I was here for business for five nights. Luckily as a platinum member I got free breakfast with my stay. The buffet had many options to choose from and all the food was very good. I ordered room service two nights and was happy with my order both times. Hotel staff was very friendly and helpful with questions. The hotel...

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Helpful?
Thank Smittie684
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Smittie684, Thanks for your unfailing support towards SPG and it is always a pleasure to hear from our invaluable guests. We are glad to know you had a rewarding business trip with us and you enjoyed our services, we will definitely extend your warm compliment to the team as a recognition to their dedication for service excellence. The team...

Reviewed 6 days ago NEWvia mobile

the TV speaker is in the bathroom...if you want to mute the TV, close the bathroom door. loud construction going on right outside...all good but they don't let you know prior to booking. like all sheraton hotels they have bad Internet, and dated interior.

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Helpful?
Thank Geoff W
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Geoff W, Thank you for taking your precious time to share your review with us. We regret to learn part of your stay was not up to your expectations. You feedback matters to us and you are most welcome to contact us directly at sheraton.hongkong@sheraton.com so that we can look into further details regarding your stay. Should travel bring...

Chicago, Illinois
Reviewed 1 week ago

On December 2016, we were checked in to a normal room at high floor. The room was a bit small but the view was amazing. Sadly around 5 am, while we were sleeping, our neighbor started yapping on the phone so loud that it awaked me and my traveling buddy. After complaining to front desk, the security came to kindly...

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Helpful?
Thank sffred2015
SheratonHK, Executive Assistant Manager - Rooms at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear sffred2015, Thank you for your continuous support towards SPG and Sheraton Hong Kong. It is always delightful to hear from our happy guests and it is also wonderful to know about your amazing stay with us. We are pleased to learn that you are impressed by our service, definitely we will share your kind words with the team as...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: ₹ 14,745 - ₹ 27,033 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Hotels.com, Cheap Tickets, Ctrip TA, Travelocity, Agoda and Priceline so you can book your Sheraton Hong Kong Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#51 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#73 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
27 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbour View”
 of 5 bubbles thepikelets, 15 Jan 2017 | Read review
“Tower harbor view rooms with Club Floor access are the best value.”
 of 5 bubbles rjctexas, 13 Jan 2017 | Read review
“Book a city view room for better value”
  • View towards the North
  • View toward the South
 of 5 bubbles Ozi_Traveller, 12 Jan 2017 | Read review
“Harbor view”
 of 5 bubbles sffred2015, 10 Jan 2017 | Read review
“Harbour view is more expensive, but probably worth it”
 of 5 bubbles timfromtoronto2016, 3 Jan 2017 | Read review
5 of 5
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