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Sheraton Hong Kong Hotel & Towers

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#88 of 713 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hong Kong Hotel & Towers
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3,052 Reviews from our TripAdvisor Community

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Showing 2,217: English reviews
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Reviewed yesterday NEWvia mobile

We stayed during the last weekend of march for two nights. Picking Sheraton TST, I was looking for two things - convenience and view. Guess I should say I was lucky to find convenience to my expectations. Having spent 10 years in hk prior to relocation, I am familiar with the streets and go-to near the hotel, and it's still...

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Helpful?
Thank Yang Y
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

Sheraton Hong Kong Hotel & Towers at the tip of Tsim Sha Tsui is a remarkable luxury hotel near Hong Kong's major attractions, including Hong Kong Cultural Center, Hong Kong Museum of Arts, Starr Ferry Pier, Kowloon-Canton Clock Tower, Hong Kong Philharmonic Symphony Hall, and Avenue of Stars. The hotel guests arriving from Hong Kong's international airport can use public...

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Helpful?
2Thank Jae L
About Hotel's Favourite Review
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jae L, It's lovely to learn about your wonderful experience at the Towers Floor and we are appreciative of your useful travel tips for other TripAdvisor users. It is always our pleasure to hear from our happy guests and we are glad to know that you have made the most our convenient location. Definitely we will share your kind...

Singapore, Singapore
Reviewed 2 days ago NEW

Great location if you are into shopping, but its otherwise old and tired. Doors are so thin that if you are a light sleeper the corridor noise is guaranteed to wake you up. Then the worst part is the safety hazard... and the bad service. See attached photo of the work desk. There is a wooden beam below the glass...

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Helpful?
Thank Pandahu
Reviewed 2 days ago NEWvia mobile

This Sheraton is in a great location with extremely easy access to anywhere in Hong Kong you want to go. The rooms are nice and pretty much standard for a Sheraton. The staff is not friendly but truly I limited my interactions after check in because of the first interaction and had the same experience at check out. Don't let...

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Helpful?
Thank paulhS5814KN
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear paulhS5814KN, We appreciate you taking your precious time to share your review with us. It's great to know that you have made the most of our convenient location. Guest satisfaction is always our top priority and we appreciate your feedback on our check-in service. Please rest assured that we will reinforce staff training to ensure that our guest experience...

Honolulu, Hawaii
Reviewed 4 days ago NEW

The Sheraton Hong Kong is located in Tsim Sha Tsui in Kowloon. We stayed there for 3 nights. After getting off at the bus stop down the street from the hotel , we went to the 2nd floor and checked in. We had a deluxe room facing the Peninsula Hotel. Despite being in a very noisy part of town, we...

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Helpful?
Thank madcapsules
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear madcapsules, It is always a pleasure to hear from our happy guests and we are truly grateful for your warm compliments. Our spectacular harbour view is one of the favourite hotel features among our guests and we are glad you loved it. We very much appreciate you taking the time to share your experience with us too and it...

Reviewed 4 days ago NEWvia mobile

Just had another business trip to Hong Kong in Towers room. A little oasis of calm in the buzz of Hong Kong. It also has the best breakfast views anywhere! Looking forward to a return trip in June and August

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Helpful?
Thank Stephen H
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Stephen H, Thanks for your unfailing support towards Sheraton Hong Kong and your kind compliments. It is great to learn you had a rewarding Towers stay experience, including the deluxe Harbour View breakfast at Oyster & Wine Bar complimentary for Towers guests, on your next visit, please check out their dinner too, I am very sure you will be...

Cupertino, California
Reviewed 4 days ago NEW

I have been staying at this Sheraton HKG property for the past 5 years. The location of this hotel is great. It is across from Peninsula hotel & harbour front, next to Sogo department store. The front desk is super efficient in checking you in. The harbour view room is great but the room size is quite small. As platinum...

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Helpful?
Thank atan48842
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear atan48842, Welcome back and we are proud to be your home away from home. It is always a pleasure to hear from our happy SPG members and we are truly grateful for your continuous support. We are pleased to learn that you have made the most of our convenient location. It is also wonderful to learn how our stunning...

Surabaya, Indonesia
Reviewed 5 days ago NEWvia mobile

If you need a very strategic hotel around this area, i think it is a best choice...! Closed to everything such as shopping area, food area, and of course best view to see the harbour and avenue of the star...

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Helpful?
Thank drpopon
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear drpopon, Thank you for sharing your experience with us and well as the useful tips for other TripAdvisor travellers. It is also delightful to know that you have made the most of our convenient location. The team and I very much look forward to welcoming your return soon. With warmest regards, Ivy Yeung Director of Sales & Marketing Sheraton...

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Have come for a holiday and staying with another couple of friends. Little bit expensive at the bar but the breakfast was fresh and plentiful. Rooms are clean and well presented. The rooms are a little small, but the location is in walking distance to great shops and restaurants. I would recommend.

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Helpful?
Thank Nicole B
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Nicole B, It is always a pleasure to hear from our happy guest. It is wonderful to learn that you have made the most of our convenient location and you have enjoyed our breakfast, definitely we will extend your warm compliments to the team as recognition for their devotion to service excellence. On your next visit, you are most...

Singapore, Singapore
Reviewed 1 week ago

Room is only reasonably clean as there seems to be some debris on the toilet bowl even after cleaning. The bathroom appears worn and the construction where I can see from my room window causes a great din which disturb my sleep every morning.

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Helpful?
Thank Wei Chong L
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Wei Chong L, We appreciate you taking your precious time to share your review with us. We are glad that you have made the most of our convenient location. Please rest assured your valued feedback have been shared with respective teams leaders for immediate evaluation and rectification. Should your travel plans bring you back to Hong Kong, please do...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: ₹ 10,626 - ₹ 23,142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Travelocity, Cheap Tickets, Ctrip TA and Priceline so you can book your Sheraton Hong Kong Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Pandahu, 28 Mar 2017 | Read review
“Ask for the harbour view room, you can enjoy the harbour light show from your bed.”
 of 5 bubbles atan48842, 26 Mar 2017 | Read review
“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
5 of 5