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In its continuing pursuit of excellence and with a total investment of USD31 millions, the Royal Garden has just completed a sophisticated re-imaging programme of its stylish guestrooms. The Royal Garden, conveniently located in the business and shopping areas of Tsimshatsui - a district well served by Hong Kong's efficient public transport system (MTR), is the only hotel in Hong Kong with a 110-foot atrium, allowing natural daylight to illuminate the hotel's interior by day and an exquisite ambience by night. The hotel has an impressive choice of the award winning and Michelin Recommended restaurants including Sabatini Ristorante Italiano, Shikigiku Japanese restaurant, The Royal Garden Chinese Restaurant, The Greenery, Dong Lai Shun, Le Soleil and J'Bar. Overlooking Victoria Harbour, the roof-top Mediterranean style Sky Club provides top quality leisure facilities including a 25 meter heated swimming pool and a Jacuzzi (open daily from 06:30 - 22:00hrs), Massage and 24 hours Gym.
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The Royal Garden hotel earns high marks for its spotless environment and swift housekeeping, with many guests commending the overall value and club access. Reviewers are charmed by the hotel's elegant atmosphere, which is occasionally noted for dated decor. The staff's exceptional service and the Club Lounge's offerings receive consistent praise.
While the rooms are appreciated for their comfort and views, there are sporadic comments about them being slightly worn. Amenities, including dining options and a luxurious spa, are popular, and the hotel's prime location is frequently highlighted for its convenience to attractions and transport.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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Thank you Morris, Lane, Nora and Winky of Royal Garden Club staff for looking after us when we stayed in Hong Kong for 8 days. Excellent attentive and courteous service. Morris, we'll miss our daily chat over afternoon teas and your tips about places to visit. We had a pleasent stay at the hotel, room was spacious, meals in the restaurant were delicious and all the staff we met were were helpful. It was great to be back after 27 years, where 3 of our children were born when I was working for the Hong Kong government. We might come back again on day.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 9 Dec 2024
Dear drirfan2016 Thank you for sharing your stay experience on TripAdvisor. It gives us great pleasure to receive your great comment. We are delighted that you had a wonderful staying experience at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Stayed here for 9 nights in in January 2024 as a couple. We secured a more competitive rate as we booked via my partners work so worked out at around £130 a night when usually its upwards of £200 a night. We decided to stay here as my partner usually stays here on her work trips to Hong Kong and i am so glad we did.
Checked in via the club lounge check-in desk on the 12th floor so avoided the queues to check in on the ground floor. Please be aware you can only do this if you/your company is part of the club lounge membership. I forgot the staff names but the ladies who checked us in where wonderful and really helpful throughout our stay even allowing us to check in slightly early on our first day.
Now moving onto the really important stuff.
What we liked Cleanliness of the hotel and the room Friendly professional staff Comfortable large spacious room and bed Powerful shower (not one of these eco showers that give you a trickle of water) Great air conditioning Location, not far from the nearest MTR subway station and Hong Kong bay.
What we didn't like Nothing. Hotel was perfect.
Already planning our next trip to Hong Kong and a standard has been set, we will be staying here, no ifs or buts. If i did have to nit pick i would say the choice of fruit is a bit limited at breakfast, would have expected some dragon fruit/kiwi's etc but this is a nit pick.
Thanks again to the staff who made our stay wonderful
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Crown Club Lounge check in is only available for members only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 4 Feb 2024
Dear Stephen C Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Excellent and comfortable hotel. Check-in was smooth. Great air conditioning. All the staff we encountered were courteous and friendly. Many went above and beyond to ensure we get full service, which was greatly appreciated. Solid soundproofing as well. The rooms were quite spacious for Hong Kong standard. Bed was firm, but very comfortable. The pool was clean and was never packed with people. This was a great bonus on a hot and humid day. There were a few 7 elevens nearby (although small).
Location: Great location. Walking distance to Avenue of stars. Short walkingdistance to East Tsim Sha Tsui station/Tsim Sha Tsui stations and bus stops. Tons of restaurants and shops near TST.
Transportation: Take the Hong Kong Express from the airport to Kowloon station and cab it to the hotel. If you are travelling with 2+ people, a taxi ride (non-rush hour) from the airport to the hotel is around the same price.
Laundry: Recommend to go directly across the hotel to Neno laundry. They charge by weight and was very reasonably priced. The owner even delivered the clean laundry to our hotel room on the same day with no extra charge.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 20 Sept 2024
Dear Pebbz Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Simply amazing! I was away on business for a month, and staff members were there for what ever was needed. Room service, breakfast buffet, room cleaning, door attendants, front desk, and concierge were all very attentive, friendly, and went the extra mile for their guests.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 16 Feb 2025
Dear N1773ECjodys Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Because I was celebrating my husband’s birthday, it was my first time to go to the Royal Garden Hotel’s Sky Club spa! From phone inquiries to booking, the receptionist Gloria was very polite and patient in introducing and responding to questions. She even helped upgrade the sparkling wine, which is really worthy of praise!
On the day of the treatment, Gloria at the reception desk was smiling, proactive and courteous, and professionally introduced the various procedures, which made us feel very at ease. After changing clothes, the treatment begins. Although a double bath costs extra, it is really worth it as the beginning before the massage, because after the bath, the body is warm and comfortable.
Then, for the massage part, the therapists Nicole & Ling performed professionally. They would first ask about which part they wanted to improve, and then carefully ask whether the intensity was suitable. The gestures of both therapists were very good. The whole process was very enjoyable for my husband and me. It was really relaxing! After completing the treatment, you can also taste the hotel’s famous butterfly cake! Really happy!
Finally, we went to the lounge to enjoy the lunch provided after the treatment. The environment was quiet and the food was of high quality. We were all very satisfied with the experience! I will definitely come back to experience it next time I have the chance!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good and varied breakfast with everything you could want from a good breakfast, everything clean. The host Betsy is very attentive and friendly. The waiters are very attentive to removing the dishes that you are no longer using. 100% recommended
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In April this year, I brought a team of more than 30 people to stay at the Royal Garden Hotel and received recognition and praise from all guests. The Royal Garden Hotel is in a very good location, with many restaurants around, and the team can basically walk to it in about 10 minutes. Of course, the hotel breakfast is very rich, with both Chinese and Western food, and the taste is also very good. The room is relatively large in Hong Kong, and you can also see the Victoria Harbour sea view, and the facilities are also good. We are quite satisfied. The most satisfactory thing is the hotel's service. In the heavy rain in Hong Kong, the hotel provided brand new umbrellas for our team's guests free of charge. The check-in process was very fast, and the check-out could be delayed individually according to the actual situation. In short, the service is absolutely full marks. I would like to sincerely thank Miss Bowie for her thoughtful arrangements and thoughtful service. I highly recommend everyone to stay in this hotel, and it is highly recommended for individuals and groups.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to this Hotel a couple of times now. They actually gave me exactly the same room number as my previous visit. The purpose of the visit was to meet up with a friend and do some sightseeing.
The Royal Garden Hotel is clean and the staff are very friendly. My room has been cleaned daily and the buffet breakfast has been brilliant. Every morning at breakfast reception there is a woman called Becky who gives you a wonderful welcome, putting you in a great mood with her big smile and giving you a big hello and good morning.
The hotel caters for all foreign clients and has several restaurants. I cannot say what the evening meals at the hotel are like as I always eat out in the evenings. The all you can eat buffet breakfast is the thing I can confirm is great.
Oh of a night you will have a brilliant sleep here. On my combined nights over the two visits I have not heard a single disturbance through the nights. Always on foreign holidays there are people who have had too much to drink causing problems through the night for other holidaymakers... Its not the case at the Royal Garden Hotel which is the most peaceful hotel I have ever stayed at.
The food locally is brilliant, fresh but varies considerably in cost. The worst meal I had cost me the most expensive. So be prepared on that score. The most expensive restaurants local to the Royal Garden Hotel may leave you feeling the most dissatisfied when you pay the bill, just as I found out at a local Steakhouse.
Anyone reading this I hope you have a pleasant stay at the Royal Garden Hotel should you wish to stay here whilst visiting Hong Kong. Bring plenty of change of clothes, as on sunny days the humidity will leave your clothes feeling wet and sweaty.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Mid range local restaurants will provide the best food for what you pay. The most expensive...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 22 Jan 2024
Dear Peter Squire Thank you for sharing your stay experience on TripAdvisor. It gives us great pleasure to receive your great comment. We are delighted that you had a wonderful staying experience at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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We stayed for 3 nights. The hotel is in a great location, a short walk from exit P2 at the nearby MTR station and easy to walk along the promenade to the Star Ferry terminal. Our room was on level 6. It was clean and comfortable and a good size. We had a view along the street and could see the Peak on Hong Kong island. We could also see the harbour. The room was a little dated (as was the whole hotel) but staff, on the whole, were friendly and helpful. There was a good selection of food at the buffet breakfast. We also enjoyed afternoon tea and drinks/canapés in the lounge on level 12 (unfortunately we missed this on the first day as we didn’t arrive until 10pm). Staff kindly facilitated us having a shower in the evening of our last day as we had checked out at 11am and our flight home wasn’t departing until 11pm.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 31 Mar 2024
Dear djhunter77 Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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My wife and I stayed here on our trip to HK to coincide with my birthday. Unfortunately my wife had a fall while out shopping and was admitted in to a hospital for days. I informed the staff at the crowne club reception and they were very helpful and understanding. I was able to go take some breakfast items to the hospital for my wife and when she returned after four days in hospital, a more comfortable room was prepared for her. The reception, housekeeping, crowne club lounge (Nora, Morris and Megan,an intern and others) staff were particularly helpful and flexible in helping to make our stay comfortable albeit in unusual circumstances. The facilities and service here have been very good. I would go along with all the positive responses from others on that.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The lifts can be a little slow and be wary that not all come to ground floor from higher floors....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded 21 Apr 2024
Dear Hindpal J Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Edinburgh, United Kingdom655 contributions322 helpful votes
The nearest MTR is East TST. It haS an entrance about 200m from the hotel. However there is a fair bit of walking within the MTR stations.
The hotel is linked to the hotel airport shuttle which leaves the airport every 30 mins. THe bus stops at all the Hotels in the area and I think you need to book it in advance.
I used the airport express and a taxi. Taxis are quite cheap in Hong Kong
Dear Ms. Srivastava,
We have noted of your arrival timing of 9am on 3 October, 2019. Please note the room may not be ready for early arrival as our normal check-out time is 12noon. However, we will try to have the room available for your early arrival but please understand it will be subject to hotel availability at time of arrival.
Alternatively, may we suggest you to hold and charge your room from the night before, i.e. 2 October, 2019 in order to secure the immediate occupancy for your early arrival on next day. For arrangement, kindly contract your booking agent if required.
As alternative, our concierge team is more than happy to assist you for luggage storage if room is not ready yet.
For your information, our normal check-in time is 14:00 hours and check-out time is 12:00 noon.
Best regards,
Reservations Team
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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