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Grand Hyatt Hong Kong

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#16 of 712 Hotels in Hong Kong
Certificate of Excellence
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Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
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2,447 Reviews from our TripAdvisor Community

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Showing 1,879: English reviews
Cebu City
Reviewed 28 December 2015

This Hotel is really perfect place for family and business. We were so lucky that we got a free upgrade to Suite Room with the perfect Harbour View. This luxurious hotel is perfect for luxury traveler. Customer service is perfect and the hotel is just right next to the train station. Hotel`s location is really perfect. Shopping, restaurant and harbour...

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Helpful?
Thank Manilyn M
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Manilyn Good afternoon and warm greetings from Grand Hyatt HK.. thank you so much for posting your great review.. I am glad that you liked the suite and harbor view! and I am very glad that we are your preferred hotel of choice in Hong Kong! I trust that you will have a great New Year and we look...

Reviewed 28 December 2015

Stayed over during Xmas, was complimented an upgraded location (higher floor) for my reservation. Reception, concierge, and housekeeping staff are all beyond amazing in accommodating our requests. Would definitely stay again.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank pohanl2016
Las Vegas, Nevada
Reviewed 28 December 2015

Having received over-the-top service at Hyatt properties all over the world as a Platinum member, this hotel disappoints both in service and overall value. Looking for a five-star experience? Look elsewhere. See below for service and value issues. Three service missteps: when we checked in, Dino did not inform us that our room rate included half-off all buffets. He offered...

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Helpful?
Thank LV_Lee
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear LV Lee Good afternoon and thank you for taking the time to write your review on Trip Advisor, it is clear that we have some training issues that we need to address. I will be discussing this with my colleagues and will review the service shortfalls to try and make sure that such things do not happen again If...

Reviewed 26 December 2015 via mobile

I stayed in this hotel in business and was very lucky I got a free upgrade which was really nice. The room was nice nice big bed and good view. The location was easy for my meetings and would recommend to anybody. The free breakfast was nice too.

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Helpful?
Thank eurotrabell
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Eurotrabell Thank you for taking the time to post your wonderful review of our hotel I am glad that we impressed you and I am glad that you would recommend us. Personal recommendations are always the best form of referral I believe I take this opportunity to wish you and yours a wonderful New Year and I trust that...

Sydney, Australia
Reviewed 26 December 2015

We stayed for 5 nights, checked out on christmas day. I expected the type of attention to detail that Japan had, and provide kids size bathrobe, slippers and shampoo but I had to request it on the 2nd night. generally the hotel staff was friendly and attentive. Had issues with the bill, first it was our fault as our cards...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank volkia
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Volkia Thank you so much for taking the time to post your review on trip Advisor.. I am very competitive, I will be striving to become better even than GHT! I am sorry that you had issues with the billing but I hope that this has all been resolved to your satisfaction. I will be looking into this with...

Las Vegas, Nevada
Reviewed 25 December 2015

Stayed 2 nights just to check out this hotel using Points and cash and used one of my diamond suite upgrade. I was given a Grand suite on the 18 floor with over 180 degree view of the harbor. There is construction everyday on a new MRT subway station on the ground and shopping center. There is also renovation on...

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Helpful?
1Thank Tom Y
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Tom Y Thank you so much for posting such a wonderful review on TA... great to read your recommendation that we are one of the best hotels in HK... I am glad that the construction did not disturb you too much... we will all be glad when it is finished! Internal renovation should be complete by the Spring... it...

Laguna Beach, California
Reviewed 24 December 2015 via mobile

This hotel location was convenient for our business activities, the staff was helpful and the concierge level lounge is very nice (though crowded at times, and you would think some of the clients there had not eaten in 3 days as they were so pushy and staking up food like no tomorrow). The suite was fine but nothing to brag...

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Helpful?
Thank fvusa
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear fvusa Thank you for taking the time to post on TA.. I am glad that you enjoyed the hotel although I am sorry that you were inconvenienced by the congested elevators I am glad that you liked the Grand Club.. it is my favorite place in the hotel and the best place to enjoy a sunset cocktail! I trust...

Reviewed 24 December 2015 via mobile

We arrived in Hong Kong and choose to stay here and it was an amazing decision. I was with my family and we received complementary breakfast add dinner in the Grand Club. We stayed in a suit and they gave us a phone to use throughout our stay. This phone could make international calls and was 4G so we wouldn't...

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Helpful?
Thank Kristina D
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Kristina D Good afternoon, than you so much for staying with us and I am glad that you enjoyed our Hotel. The handyphone that you mention is in all our rooms and available for frewe to use by all our guests. It is proving very very popular I wish you also a wonderful New Year Kind Regards Jake McHugh...

Sydney, Australia
Reviewed 21 December 2015 via mobile

Stayed for four nights in August for a conference. I was very impressed with the business facilities at this hotel. I asked the business center to print and deliver several documents for me, and they did this in a very timely manner, even after hours. The smart phone provided in each room room is an excellent idea, although I didn't...

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Helpful?
Thank LuxuryTravellingGirl
grandhyatthongkong, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear LuxuryTravellingGirl (Great Handle!) Thank you for posting your great review, I am so glad that you enjoyed our gym and will be sharing your comments with Jessica the spa manager... All guests can have gym kit delivered to their room and can if they wish you Kit-Concierge to order in advance! No excuses for not working off that big...

London, United Kingdom
Reviewed 19 December 2015

I stayed for 1 night with a close friend In December and we had such an amazing time from the second we arrived. Firstly we were greeted at the door by a very happy young gentleman with the biggest smile on his face! We were then showed over to reception where we were greeted by the assistant front of house...

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Helpful?
Thank maddiehug

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 545 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 20,579 - ₹ 39,281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 545
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hyatt Hotels Corporation, Ctrip TA, Agoda, Priceline and Jetsetter so you can book your Grand Hyatt Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Hong Kong staff and other travellers.
33 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very loud construction on the water side until about 9pm”
 of 5 bubbles aimansmith, 23 Feb 2017 | Read review
“Higher floor is a must”
 of 5 bubbles kimgilyong1949, 23 Feb 2017 | Read review
“There are building works on the reclaimed land, so unfortungately can be noisy at times, but this is Hong Kong - always building going on!”
 of 5 bubbles DianaC347, 20 Feb 2017 | Read review
“Now facing harbour will give you Noise!! Your Choice”
 of 5 bubbles 77frequentt, 14 Feb 2017 | Read review
“Go for the suite for great views and Lounge Access!”
 of 5 bubbles NowThatsAHoneymoon, 2 Feb 2017 | Read review
5 of 5