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Grand Hyatt Hong Kong

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#15 of 715 Hotels in Hong Kong
Certificate of Excellence
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Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
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2,482 Reviews from our TripAdvisor Community

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Showing 1,909: English reviews
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Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

We have stayed here several times and regrettably our expectations have often not been met. This was again the case during a brief 1-night stay this week. Courtesy Card recognition at this hotel definitely ranks towards the lower end of properties systemwide. Both in terms of room allocation and soft touches. Our stay at the Grand Hyatt Bangkok immediately afterwards...

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Helpful?
Thank Carsten W
Management response:

Dear Carsten W, Thank you for taking your precious time to share your feedback following your recent stay with us. We regret to learn that we failed to meet your expectations and please accept our sincere apologies for the unpleasant experience caused. At Grand Hyatt Hong Kong, we take your feedback seriously, as it is only through understanding our guests,...

New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Let's start with what stands out: the service at the hotel is fantastic. Every single person there seems happy to be there and to help. The hotel itself is beautiful. The executive room we stayed in was very nice with a phenomenal view. We had dinner in the One Harbour Road restaurant and although expensive it was a very nice...

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Helpful?
1Thank aimansmith
About Hotel's Favourite Review
hongkong_ghhk, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear aimansmith, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall enjoyable stay in our executive room and your kind compliments in recognition of the service provided by the team is highly appreciated. However, we regret to learn that...

Dubai, United Arab Emirates
Reviewed 3 days ago NEW

1. The perfect location in Hong Kong, just close to anything and everything. 2. Hotel and rooms are equipped and ready for business travelers, you will find anything you need for your work in the hotel and in your room. 3. Food by far is of great variety and quality, you just cant get enough of it. 4. Service is...

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Helpful?
Thank MOTASEMAG
Management response:

Dear MOTASEMAG, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall enjoyable stay and found our hotel location convenient. Your kind words of recognition complimenting on the room, food and service provided by the team is highly appreciated. We...

Reviewed 6 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank gregorybD4103YL
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Paris
Reviewed 1 week ago NEW

I recommend it! The location is great , the view breathtaking, staff overwhelming,clean. The pool is beautiful the staff at the po very kind to my kids! Business, family trip, you just feel good and happy in this hotel!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Fiona P
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Fiona P, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are pleased to know that you had an overall enjoyable stay and loved the location and view from the hotel. Your compliments in recognition of our restaurants, room and service provided by the team is highly appreciated....

Palm Harbor, Florida
Reviewed 1 week ago NEW

We recently spent three nights at the Grand Hyatt in Tokyo. Our stay was wonderful. The hotel was clean and the service was next to none. We had lounge access and the breakfasts were great, with a multitude of offerings, including a hot egg dish every day. The cocktail hours were also well done.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank P1191CXmichelleo
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear P1191CXmichelleo, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with Grand Hyatt Hong Kong. We are most delighted to know that you had an overall wonderful stay and enjoyed the food and drinks offered at the Grand Club lounge. Your kind compliment in recognition of the service provided by the...

Bethesda, Maryland
Reviewed 1 week ago NEW

My husband and I stayed 9 days here in early March 2017, combining business and vacation. The Grand Hyatt was a home away from home with superior service from all of the staff, an immaculate room with a harbor view and attention to every detail. We asked for a high floor since there is construction going on at the base...

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Helpful?
Thank 90martha
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear 90martha, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall relaxing stay and enjoyed the recreational facilities on the 11/F. Your kind words of praise in recognition of the service team, and the food and beverage offered at...

Reviewed 1 week ago

Staff are amazing here - from the airport if you organise a transfer. Fantastic, professional and attentive. Hotel facilities are great. Gym is full size, good pool. Great dining options. Rooms are good and have views back towards the city skyline and across the water. Highly recommended. Close to Convention Centre and Wan Chai.

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Helpful?
Thank Chris C
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Chris C, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall comfortable stay and enjoyed the facilities in the hotel. Your lovely compliments about the various dining options and the service provided by the team is highly appreciated....

Sydney, Australia
Reviewed 1 week ago

This is a late review. My husband and I stayed at the hotel from 17th to 24th December 2016. The room was spacious and immaculate as in a top hotel in Hong Kong. There are a few things though I would like to bring up as I guess there are grounds for improvement: - I was at the lobby one...

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Helpful?
Thank Cissylau
hongkong_ghhk, Front Office Manager at Grand Hyatt Hong Kong, responded to this review

Dear Cissylau, Thank you for taking your precious time to share your experience with us on TripAdvisor. We are disappointed to learn of your interactions. At Grand Hyatt Hong Kong, we pride ourselves on understanding our guests and delivering moments of more. We appreciate your feedback as this provides us with the opportunity to monitor and refine our practices as...

Paris
Reviewed 1 week ago

I've been looking for a Hong Kong island equivalent to the intercontinental hotel in Kowloon and I've finally found it. Amazing service, really high quality breakfast and dinner offerings, very nice room. I couldn't have asked for more.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank puiwah
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear puiwah, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall enjoyable stay. Your wonderful compliments in recognition of your dining experience and the service provided by the team is highly appreciated. We look forward to welcoming you back...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 545 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 20,993 - ₹ 41,005 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Ctrip TA, Hyatt Hotels Corporation, Agoda and Jetsetter so you can book your Grand Hyatt Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Hong Kong staff and other travellers.
33 questions
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Questions? Get answers from Grand Hyatt Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay more and take the harbor view, worth it.”
 of 5 bubbles MOTASEMAG, 20 Mar 2017 | Read review
“facing the swimming pool and/ or the Victoria harbour”
 of 5 bubbles Jtam298484, 10 Mar 2017 | Read review
“no view for the rooms”
 of 5 bubbles alghannam, 2 Mar 2017 | Read review
“Ask for a room on the Harbor side”
 of 5 bubbles 9bigmike9, 1 Mar 2017 | Read review
“Top floors are the Club Level and are quiet with good views.”
 of 5 bubbles naples31, 27 Feb 2017 | Read review
5 of 5