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Grand Hyatt Hong Kong

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#15 of 708 Hotels in Hong Kong
Certificate of Excellence
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Grand Hyatt Hong Kong
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2,390 Reviews from our TripAdvisor Community

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Showing 1,838: English reviews
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

I stayed at this hotel for my trip to Hong Kong. The Grand Hyatt is a very beautiful hotel. When I entered my room, the first thing that I noticed and quite shocked me (not in a good way) was the bathroom inside the bedroom. I had never seen anything like it before! It is my first time in Hong...

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Helpful?
1Thank MissMagdalen
wftb
Reviewed 3 days ago NEW

despite researching this hotel extensively, and choosing what I thought would be the best room for me that is an executive room on the 28th floor, unfortunately the room smelled of cigarettes. The hotel is supposed to be non smoking but clearly someone took advantage and spoilt it for the rest of us. Sadly the hotel was not able to...

Review collected in partnership with handy
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Helpful?
Thank wftb
Management response:

Dear wftb, Thank you for taking your precious time to share your feedback regarding your stay. We regret learning of your disappointment regarding the smoke odor in your room and the disappointing experience you encountered. Please accept our sincere apologies for the unpleasant experience caused. We truly value your feedback which is extremely important to us. Your comment has been...

Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Jesse V
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dallas
Reviewed 4 days ago NEW

This was a fantastic hotel that had a wonderful view of the river and the light show from the buildings during the holidays. The room was spacious with an excellent bed, soft plush towels, and great toiletries. The room had cool modern decor and the electronic controls were conveniently located by the bed. The club lounge was on a top...

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Helpful?
Thank kidic
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear kidic, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an excellent stay and liked our room. Your kind compliment in recognition of your overall Grand Club experience and service provided by the team is highly appreciated. We look forward...

sydney, aus
Reviewed 4 days ago NEW

We recently had a weekend in Hong Kong visiting friends post a work visit to China and chose to stay at the Grand Hyatt again. Our stay was relatively flawless. Lobby and concierge staff are still nowhere near as wonderful as the staff in the Club lounge but they do set the bar high there. Our club room was lovely...

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Helpful?
1Thank marniemac
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear marniemac, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall pleasant stay and liked the facilities in the hotel. Your kind compliment in recognition of the service provided by the Grand Club team is highly appreciated. Thank you...

Reviewed 5 days ago NEWvia mobile

Every other year it would be too cold to swim here, but not today. The pool is perfect temperature and the sun is shining. We are lucky today! We come 3 our 4 times a year, the restaurants are great, the service is outstanding and the entire place is beautiful.

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Helpful?
Thank Jim J
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear Jim J, Thank you for taking your precious time to share your experience with us on TripAdvisor. We are most delighted to know that you had an overall enjoyable time at our pool. Your kind compliment in recognition of the restaurants and service provided by the team is highly appreciated. Thank you for your continued support and we look...

Arlington, United States
Reviewed 5 days ago NEW

I have stayed at this hotel more than 30 times and it never fails to impress, from arrival in the grand lobby to check-in in he club lounge to drinks in the intimate bar to limo ride back to the airport. Rooms are clean, staff are very well trained and the management really cares about each guest. Prior to my...

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Helpful?
1Thank jamessW8845DN
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear jamessW8845DN, Thank you for taking your precious time to share your experience on Tripadvisor following your recent stay with us. We are most pleased to learn that you had an overall enjoyable stay in our suite. Your kind compliment in recognition of the service provided by the team is highly appreciated. Thank you for your continued support and we...

Reviewed 5 days ago NEW

This review covers two separate experiences at the Grand Hyatt Wan Chai. In December of 2016 my wife and I took a staycation at the Grand Hyatt. A treat for us toward the end of the year. It was also a last minute alternative to the Shatin Regency, which is our usual spot for a weekend break. But it was...

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Helpful?
Thank GordonBlacklock
Management response:

Dear GordonBlacklock, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are very delighted to know that you had an overall enjoyable and great stay. Your kind compliment in recognition of the efforts made by the team especially that of Winnie Lee, Timothy Hunt, Wingo Cheung, Maggie at the...

Bengaluru, India
Reviewed 1 week ago NEW

The service and rooms are what is to be expected of a Grand Hyatt. Good location in Wan Chai but not close to a MTR. So its a small walk for public transport. The restaurants at the hotel are very good. Got a wheel chair accessible room so the room was a bit wierd but was told about it checkin....

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2Thank jswaminat
Management response:

Dear jswaminat, Thank you for taking your precious time to share your experience following your recent stay with us on TripAdvisor. We are most delighted to know that you had an overall enjoyable stay and that the room and services provided by the team were able to meet your expectations. We also appreciate your compliments about our restaurants. It will...

Abbotsford, British Columbia
Reviewed 1 week ago NEW

The Grand Hyatt is a great location to explore Hong Kong. Only a 2 min taxi ride to IFC and downtown Hong Kong. Nice pool and gym.The staff is amazingly friendly and helpful. Rooms are good equipped and in good condition. When the hotel is fully booked, the breakfast room can be very busy and noisy, but that was the...

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Helpful?
Thank andib261
hongkong_ghhk, General Manager at Grand Hyatt Hong Kong, responded to this review

Dear andib261, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are very delighted to know that you had an overall pleasant stay and found our hotel location convenient. Your kind compliment in recognition of the room condition and amenities, 11/F recreational facilities and service provided by the team...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 545 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 19,712 - ₹ 37,037 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 545
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Travelocity, Ctrip TA, Agoda and Jetsetter so you can book your Grand Hyatt Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Hong Kong staff and other travellers.
32 questions
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Questions? Get answers from Grand Hyatt Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the club floor facing the river.”
 of 5 bubbles kidic, 19 Jan 2017 | Read review
“Club King Harbour King was a big improvement on the garden facing one.”
 of 5 bubbles GordonBlacklock, 18 Jan 2017 | Read review
“Corner Rooms”
 of 5 bubbles andib261, 16 Jan 2017 | Read review
“Higher floors have nicer views”
 of 5 bubbles MashaM337, 13 Jan 2017 | Read review
“Rooms with Harbour Views are the way to go.”
 of 5 bubbles 1GC1, 13 Jan 2017 | Read review
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