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City Garden Hotel Hong Kong

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City Garden Hotel Hong Kong
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1,286 Reviews from our TripAdvisor Community

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There are newer reviews for City Garden Hotel Hong Kong
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Showing 867: English reviews
Reviewed 17 December 2016 via mobile

Love: • Clean room • Very helpful staff even at 5am when i tried to grab a cab for a photo shoot they would wait outside and waived a cab for me • Spacious room for a hotel with that price range in Hong Kong • Close to MTR & Bus Stop / Tram • free shuttle to Convention Center...

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Helpful?
Thank Ron W
CityGardenHotel, Manager at City Garden Hotel Hong Kong, responded to this review

Dear Ron W, We are delighted to hear of your pleasant stay at City Garden Hotel and we have shared your kind remarks to the service teams. It is always rewarding to receive such positive remarks as they encourage us to strive for service excellence. For the specific room amenities, we would be provided upon guest's request as we have...

Singapore
Reviewed 10 December 2016 via mobile

Stayed on 17th floor, non smoking area. The furniture is slightly old but the mattress are of quite good quality. It is generally clean. There are plenty of shops , eating outlet and only took us about 5 mins to reach mrt station. We only paid about $140 Singapore dollar per night , it is worth the money.Nevertheless,the service standard...

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Helpful?
Thank singaporekarry
CityGardenHotel, Manager at City Garden Hotel Hong Kong, responded to this review

Dear singaporekarry, Thank you very much for staying with us and taking the time to share your experience. We are so glad to know that you enjoyed your stay and found that the hotel is a good value and convenient. Please rest assured that we have conducted coaching and counselling to our staff to enhance our service standard. We will...

Market Harborough, United Kingdom
Reviewed 8 December 2016

We stayed here for 2 nights to break our journey up from Australia. The room was very spacious, quiet, clean and comfortable. The Garden Cafe Breakfast & Evening Buffets were good value and had plenty of choice. The Service was good. The hotel is in a good location close to a MTR station which makes it very easy to get...

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Helpful?
Thank AlisonTew
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear AlisonTew, Thank you very much for your wonderful review and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We look forward to welcoming you back in the near future. Best regards Gary Chu Front Office Manager

Reviewed 7 December 2016 via mobile

Staying at City Garden Hotel North Point , Hongkong tonight. Very disappointed - bathroom smells of urine , bath drainage was blocked and the bath filled while showering. Cannot recommend this hotel at the price we paid.

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Helpful?
1Thank Alice G
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Alice G, Thank you for your kind review. We appreciate your input and sharing the experience so that we have an opportunity to rectify and uplift our service standard. Please trust that enhancement work will be made to the guest rooms to ensure guest satisfaction. We will look forward to welcoming you to our hotel soon to experience our...

Bengaluru, India
Reviewed 7 December 2016

Its near to MTR, ATMs, Money Exchange, cafes. The breakfast is good and service is okay. The staff are helpful with directions to local sightseeing spots. We stayed for only a night and it was pleasant stay. Not overpriced.

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Helpful?
Thank bose_rima
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear bose_rima, Thank you very much for staying with us and taking the time to share your experience. We are pleased to read that all our services and facilities were up to your expectations. We look forward to welcoming you back to City Garden Hotel. Best regards Gary Chu Front Office Manager

Kingston, Jamaica
Reviewed 7 December 2016

First of all, the location is slightly out of the hustle, bustle of places like Mong Kok or Nathan Road but that's the beauty of where the hotel is. It is relatively quiet and the area is more residential than commercial. I found many good eateries offering traditional Chinese food such as noodles and dim sum, etc. and they open...

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Helpful?
Thank SweetandSourforever
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear SweetandSourforever, Thank you for staying with us and taking the time to share your experience. We are pleased to read that you enjoyed your time with us and we met your expectations. With excellent location, our hotel is suitable for both leisure and business travelers. We look forward to welcoming you back in the near future. Best regards Gary...

Melbourne
Reviewed 3 December 2016 via mobile

Lovely quiet room. Could not hear anything of the world outside my room. Excellent service. Easy transport access in a residential neighbourhood. Very clean. Couldn't have asked for more from my stay in Hong Kong.

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Helpful?
Thank r0btraveler
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear r0btraveler, Thank you very much for staying with us and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We were encouraged and will continue in our endeavors to provide the best services to our guests. We look forward to welcoming you back in...

Toronto, Canada
Reviewed 29 November 2016

access to transportation-fantastic. Took me 50 mins from airport train to walking into hotel lobby (Off hours traffic, and lucky timing). Staff friendly and helpful. Lots of restaurants around. Hallways quiet even with lots of guests in lobby. I would recommend this hotel based on these factors On the slightly down side....rooms bit dated, but not so important. Air Cond...

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Helpful?
Thank mariannayyz
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear mariannayyz, Thank you very much for staying with us and taking the time to share your experience. We are so glad to know that you enjoyed your stay with us. On the other hand, we have taken careful note of your valuable comments for our further enhancement. We look forward to welcoming you back again. Best regards Gary Chu...

Reviewed 25 November 2016

Very Beautiful Hotel. Great location to Fortress MTR, about about 4-5 minute walk. Plenty of cheap eats nearby. The room was clean and we got fresh towels and sheets daily without asking. Wifi and a cellphone was included which was a plus, and they even held our bags after checkout until we had our flight the next day. I'm not...

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Helpful?
Thank Tim B
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Tim B, Thank you very much for your fantastic review and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We look forward to welcoming you back in the near future. Best regards Gary Chu Front Office Manager

Cape Town
Reviewed 24 November 2016

Not Impressed! We moved from Kowloon to stay on the island for a change. The hotel was quite a bit more expensive than our previous hotel (expected) but the reception staff were not close to being helpful. With hindsight, I would have stayed on in Kowloon. Although situated on the island, this hotel is no more conveniently located and far...

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Helpful?
Thank Chris N
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Chris N, Thank you very much for staying with us and we sincerely appreciate you taking the time to share your feedback. We understand your frustration and will be sure to address this seriously to ensure that our frontline staff is properly trained and monitored in all guest service details. Please accept our sincere thankfulness to your valuable comments...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on the edge of the bustling Causeway Bay shopping and business district, and within 5 minutes walk from Fortress Hill MTR station, the 613-room City Garden Hotel, Hong Kong is one of the best Hong Kong hotels, which provides Handy smartphone, complimentary shuttle bus services to nearby shopping and business hubs, which is only 10 minutes away. City Garden Hotel, Hong Kong has a variety of dining options, including the award-winning restaurant YUE, the Western and Asian favourite Garden Café, and the Singaporean restaurant Satay Inn. Whether it's for business or relaxation, the City Garden Hotel, Hong Kong offers free WIFI and a comprehensive range of facilities, including an outdoor swimming pool, 24-hour gym, business centre, and meeting spaces. ... more   less 

Additional Information about City Garden Hotel Hong Kong

Address: No.9 City Garden Road, North Point, Hong Kong, China
Region: China > Hong Kong > Fortress Hill
Price Range: ₹ 5,690 - ₹ 14,453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Garden Hotel Hong Kong 4*
Number of rooms: 613
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cheap Tickets, DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda, Ctrip TA and Travelocity so you can book your City Garden Hotel Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hong Kong City Garden
City Garden Hong Kong
City Garden Hotel Hong Kong
Hotel Style:
#46 Best Value Hotel in Hong Kong
#84 Family Hotel in Hong Kong
#86 Luxury Hotel in Hong Kong
#90 Business Hotel in Hong Kong
#96 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from City Garden Hotel Hong Kong staff and other travellers.
34 questions
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Questions? Get answers from City Garden Hotel Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definately go non smoking floor - and remember to join the iPrestige Club”
 of 5 bubbles 136leannee, 4 Mar 2017 | Read review
“non smoking floor”
 of 5 bubbles HK_Traveller2016Dec, 15 Feb 2017 | Read review
“If you sign up for their reward club there, you can some benefitis, including free local calls, newspaper etc.”
 of 5 bubbles yyzzaku, 28 Dec 2016 | Read review
“The rooms are quiet and we were affected by outside noise.”
 of 5 bubbles SweetandSourforever, 7 Dec 2016 | Read review
“i hate the smell of smoke, so i asked which floors were smoking floors and asked to be far away from those floors. i didnt smell smoke.”
 of 5 bubbles mariannayyz, 29 Nov 2016 | Read review
5 of 5