Hotel was nice enough. Facilities good - pool beautiful but smaller than it looked and only 50 min slot per stay. But checkin in was ridiculous. 2 hours wait. It took 10 minutes to check in each booking some were 15 minutes. At times there was only three people on. Think of your stay. Think of waiting 2 hours in a lobby. Think of booking elsewhere. The systems were not down. They are just unbelievably inefficient
Had a TERRIBLE experience with their reservation manager, Karman. She was sarcastic and rude!! Is this suppose to be a 4 star hotel??? Everyone knows that a good quality hotel is all about the SERVICE! And this so called manager has perhaps forgotten All About manners and HOSPITALITY! I wanted to get a clear understanding for my reservation and her response and the tone that she used was so rude & sarcastic! She didn’t have the patience to answer my questions and just wanted to end the call as quickly as possible! This hotel should ensure that All levels of employees are properly trained in Hospitality!
I think tripadvisor should change the amenity 'free high speed internet' into 'free LOW speed internet'. In the evening internet is near not usable. Maybe open simple web pages without too many images. Videocalling, streaming (Netflix, Twitch, Youtube, etc) is like a buffering fest. Uploading files... Keep dreaming. Around 8Mbps in 2022... 8Mbps should be enough in theory, but with so many devices connected to the internet... I think management needs to talk to the IT guy or internet provider. XD The rest of the hotel is nice. Maybe stay here only if you are living in HK with an unlimited data plan or if you don't need internet at all.
Booked the a staycay to celebrate my mums birthday here with my sister with the lounge club access and lunch buffet the next day. The lounge access the food and drinks was very average nothing too special, no view on the club lounge floor. The room itself was very ok very out of date compared to other newer hotels with the same price. We disclosed this was a birthday celebrations, and the room was booked for 3. There was no complimentary anything when we got into the room and the room was set up only for 2. However after about 9pm they had said that they will provide complimentary cake which arrived at 10PM and the cake was average. It was raining very heavy when we tried to go into the pool but we cant as it was closed, the pool however "looked"amazing not sure what the reality is though. it was ok nothing too impressive . They had tea on the buffet but they labeled it as apple juice.. I guess the colour looks the same \o/ so tbh attention to detail is therefore lacking in this hotel.…
Staff are attentive and courteous since we stepped in the premises. Exceptional customer services from Bell to Club Floor, Coffee Shop and Fitness Centre. We spent a weekend (StayVacation ) with senior in this hotel, all are in order. Recommend.
Large, stylish, well furnished room with seemingly recent renovation/upgrades. Great view of the harbour and Hung Hom on the opposite side. Generous management sent us a bottle of Shiraz when they found out it was our anniversary. Breakfast definitely needs improvement and dining outlets could use an overhaul in presentation. Overall experience and quality gives the impression that the hotel is still stuck in the mid-2000s. Maybe hospitality just will never be Li Ka Shing's main income earner, but there is great unrealised potential in this hotel group.
We stayed here pre covid and absolutely loved it. Everything from the amazing scents around the lobby to the rooftop pool. The room was extremely spacious. We had a little bit of a difficult time checking in however the staff were always happy and easy to understand. Next time I am in Hong Kong I will definitely stay here again! It is a little far from main Kowloon area but the shuttle was extremely helpful!
We booked 4 rooms in this hotel to celebrate my children’s birthday and graduation. Check in time is 3:30pm, and it was a breeze. As an HP member, we were given 2 vouchers/room for welcome drinks in the Waterfront Bar and Terrace. And cakes were served in the room. Receptionist are nice and welcoming. The Room- We got a harbourview room and it was nice.. We got an unobstructed view of the sea which is very calming. The room is clean and well appointed. Bed and pillows are comfortable. Bathroom is spotless and water pressure is good. The Pool- We were informed that we can only book the swimming pool after we checked in. By the time we called the Fitness Center it was already fully booked for the day. There are 12 sessions per day, 50 minutes each, from 8am- 8:50pm and there was no availability. I was quite disappointed because the kids are looking forward to swim, and the next available time is in the next morning which is my child’s graduation day. Fortunately we are booked for 2 nights and we were able to get a slot at 8 a.m. (because that is the only available time) on the day of our check out, which is the 3rd day. So if the purpose of your stay is to enjoy the swimming pool, You should manage your expectations. Waterfront Bar and Terrace- My family and I went here on our 2nd night and we were approach by a staff named Ben, he asked us if we have reservation, I told him we don’t have any and we would like to order some food and use the welcome drink vouchers. He didn’t seem pleased and looked rather irritated. We were seated outside and the guests on the next table were smoking so I called Ben again and asked him if we could move to another table because we have kids, and he said in a high tone almost yelling “You can sit wherever you want, I have something else to do!” I am quite shocked considering that this is a restaurant in a 5 star hotel. He wast just on his phone texting… very rude. Even my kids heard him and were surprised by the outburst. It is a shame for someone like my husband who is working in the hospitality business for 25 years to witness such a very poor customer service. Very unprofessional, that’s how you treat your paying guests, seriously? The other waitress on the other hand was very apologetic, and she’s the one who served us instead. If not only for the kids who were already very hungry, we would have just left.…
Good location with easy transportation. Located next to a big shopping area which is convenient for travellers. There is peak hours for check-in during weekend and the hotel provided seats and beverages to all guests while waiting, which is really thoughtful compared to other local hotels at the same grade. The room is cozy and prefect for lounging. And the view of harbouriew room is the best part, it caught all the attention right after we walked into the room. You can also sign in to your Netflix account and enjoy shows in room. Staff are friendly and helpful during the whole stay. We can tell that they are well trained and courteous staff. Especially thanks to Alice for her hospitality and thoughtful arrangement during our stay. We look forward to visit its renowned swimming pool next time and stay here again!…
Harbour Grand Kowloon is located at Whampoa, 5 minutes walk from Whampoa station which is very convenient and there are many restaurants and shops within this neighbourhood. Warm welcome by Concierge - Eddie, he is extremely nice and introduce the hotel amenities to us while we were waiting to check-in. GRM - Alice assisted us to check-in, she answered all our queries with patient and make sure we fully understand our package. We were assigned to a Harbour View Room which is much bigger than I thought! The renovated room has a full harbour view and was equipped with 2 double beds, we can sleep comfortably with 2 kids. The bathroom is big, with a shower and a bathtub, kids can enjoy bubble bath time! The swimming pool is nice and has a stunning harbour view, 50 mins per time slot is surely not enough~ Thanks to Concierge - Paul, Pierre, Ken and especially Justin for placing the bouquets in the room while we were enjoying dinner buffet, Birthday Surprise from my beloved husband! Overall, this was a wonderful staycation and sincerely thank you to the marvellous Concierge team.…
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