Harbour Grand Kowloon
20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon, Hong Kong China
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Daily temperature and symptom checks for staff
Updated 26/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Harbour Grand Kowloon
Updated 26/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#95 of 802 hotels in Hong Kong
Location
Cleanliness
Service
Value
Harbour Grand Kowloon is a deluxe five-star hotel situated on the Victoria Harbour waterfront, just a few steps from MTR Whampoa Station Exit D2, merely a few minutes away from the bustling Tsimshatsui by Hotel shuttle bus and adjacent to the pier travelling to North Point. The hotel features 607 beautifully appointed rooms and suites, four restaurants, certified Halal food available (advance order is required), a rooftop swimming pool, a top floor fitness centre with 24-hour gym facilities. The hotel has just launched 360 additional new guestrooms, bringing 967 guestrooms in total with panoramic views overlooking Victoria Harbour or the cityscape.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Sun terrace
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Marina View
Languages Spoken
English, Chinese
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
94Restaurantswithin 1 km
9Attractionswithin 1 km
Contact
20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon, Hong Kong China
Name/address in local language
Getting there
Hung HomMass Transit Railway (MTR)14 min
North PointMass Transit Railway (MTR)19 min
3766Reviews136Q+A100Room tips
Reviews
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Most Recent
Hotel was nice enough. Facilities good - pool beautiful but smaller than it looked and only 50 min slot per stay. But checkin in was ridiculous. 2 hours wait. It took 10 minutes to check in each booking some were 15 minutes. At times there was only three people on. Think of your stay. Think of waiting 2 hours in a lobby. Think of booking elsewhere. The systems were not down. They are just unbelievably inefficient
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Can replicate the experience by standing in a lobby if a building for several hours and save your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 1 week ago
Dear KowloonBob, Thank you very much for taking the time to share with us your recent stay experience. We regret to hear that the check-in process did not live up to your expectation. Please accept our apologies and we are currently reviewing this area carefully with the concerned department heads for improvement. We are glad that you like our hotel facilities and the roof top swimming pool. We do hope to have the opportunity to welcome you back in the future and to delight you with a most enjoyable stay next time. With kind regards, Victor Chan General Manager
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Had a TERRIBLE experience with their reservation manager, Karman. She was sarcastic and rude!! Is this suppose to be a 4 star hotel??? Everyone knows that a good quality hotel is all about the SERVICE! And this so called manager has perhaps forgotten All About manners and HOSPITALITY! I wanted to get a clear understanding for my reservation and her response and the tone that she used was so rude & sarcastic! She didn’t have the patience to answer my questions and just wanted to end the call as quickly as possible! This hotel should ensure that All levels of employees are properly trained in Hospitality!
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 1 Jun 2022
Dear poonster4, We are most concerned to hear that your recent experience with our staff did not live up with your expectation. Thank you very much for sharing with us your feedback and comment which are very important and we will review this carefully to ensure that service excellence and guest satisfaction is maintained at all times. I hope this will not mar your overall impression of our hotel. We look forward to welcoming you to Harbour Grand Kowloon in the nearest future and offer you a delightful experience you rightly deserved. With kind regards, Victor Chan General Manager
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I think tripadvisor should change the amenity 'free high speed internet' into 'free LOW speed internet'. In the evening internet is near not usable. Maybe open simple web pages without too many images. Videocalling, streaming (Netflix, Twitch, Youtube, etc) is like a buffering fest. Uploading files... Keep dreaming. Around 8Mbps in 2022... 8Mbps should be enough in theory, but with so many devices connected to the internet... I think management needs to talk to the IT guy or internet provider. XD The rest of the hotel is nice. Maybe stay here only if you are living in HK with an unlimited data plan or if you don't need internet at all.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 3 May 2022
Dear Product Police, Thank you very much for taking the time to share with us your recent stay experience. We regret to hear that the internet service did not live up to your expectation. We are most thankful for your comments and have since reviewed this carefully with our internet service provider for improvement. We are glad that you enjoyed the rest of our hotel. It will truly be our pleasure to welcome you back again and to offer you a most delightful and comfortable stay next time. With kind regards, Victor Chan General Manager
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Booked the a staycay to celebrate my mums birthday here with my sister with the lounge club access and lunch buffet the next day. The lounge access the food and drinks was very average nothing too special, no view on the club lounge floor. The room itself was very ok very out of date compared to other newer hotels with the same price. We disclosed this was a birthday celebrations, and the room was booked for 3. There was no complimentary anything when we got into the room and the room was set up only for 2. However after about 9pm they had said that they will provide complimentary cake which arrived at 10PM and the cake was average. It was raining very heavy when we tried to go into the pool but we cant as it was closed, the pool however "looked"amazing not sure what the reality is though. it was ok nothing too impressive . They had tea on the buffet but they labeled it as apple juice.. I guess the colour looks the same \o/ so tbh attention to detail is therefore lacking in this hotel.…
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 13 Jan 2022
Dear maya, Thank you very much for taking the time to share with us your stay experience. We regret to learn that you did not experience our usual high level of service during your stay. We appreciate your comment which are very important to us and will be reviewed carefully with the concerned department heads for our continual improvement. We look forward to welcoming you back and to offer you a truly delightful stay next time. With kind regards, Victor Chan General Manager
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+1
Staff are attentive and courteous since we stepped in the premises. Exceptional customer services from Bell to Club Floor, Coffee Shop and Fitness Centre. We spent a weekend (StayVacation ) with senior in this hotel, all are in order. Recommend.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Plan ahead, to book sessions for swimming and choices for dining.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 6 Oct 2021
Dear LsmJanet, Thank you very much for sharing such wonderful comment and compliments. It is one of our priorities to make sure the guests enjoy our warm welcome and genuine hospitality. We all look forward to welcoming you and your family back for another pleasant and memorable stay next time. With kind regards, Victor Chan General Manger
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Large, stylish, well furnished room with seemingly recent renovation/upgrades. Great view of the harbour and Hung Hom on the opposite side. Generous management sent us a bottle of Shiraz when they found out it was our anniversary. Breakfast definitely needs improvement and dining outlets could use an overhaul in presentation. Overall experience and quality gives the impression that the hotel is still stuck in the mid-2000s. Maybe hospitality just will never be Li Ka Shing's main income earner, but there is great unrealised potential in this hotel group.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 9 Aug 2021
Dear snow luo, Thank you very much for taking the time to share with us your stay experience. We regret that some of the areas did not live up to your expectation. We appreciate your feedback and comments which are very important to us as we strive to achieve guest satisfaction at all times and they will be shared with the concerned department heads for our continual improvements. We are glad that you enjoyed our newly refurbished spacious room with the magnificent harbour view. It will truly be our pleasure to welcome you back and to offer you a delightful stay next time. With kind regards, Victor Chan General Manager
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We stayed here pre covid and absolutely loved it. Everything from the amazing scents around the lobby to the rooftop pool. The room was extremely spacious. We had a little bit of a difficult time checking in however the staff were always happy and easy to understand. Next time I am in Hong Kong I will definitely stay here again! It is a little far from main Kowloon area but the shuttle was extremely helpful!
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Date of stay: August 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 8 Jul 2021
Dear Sam G, Thank you very much for sharing your great stay experience. We are delighted to hear that you enjoyed your stay and we appreciate your compliments on our spacious guest room, rooftop swimming pool with the marvellous skyline view of Hong Kong and our genuine service. We took great pleasure in taking care of you and we look forward to welcoming you back in the nearest future. With kind regards, Victor Chan General Manager
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We booked 4 rooms in this hotel to celebrate my children’s birthday and graduation. Check in time is 3:30pm, and it was a breeze. As an HP member, we were given 2 vouchers/room for welcome drinks in the Waterfront Bar and Terrace. And cakes were served in the room. Receptionist are nice and welcoming. The Room- We got a harbourview room and it was nice.. We got an unobstructed view of the sea which is very calming. The room is clean and well appointed. Bed and pillows are comfortable. Bathroom is spotless and water pressure is good. The Pool- We were informed that we can only book the swimming pool after we checked in. By the time we called the Fitness Center it was already fully booked for the day. There are 12 sessions per day, 50 minutes each, from 8am- 8:50pm and there was no availability. I was quite disappointed because the kids are looking forward to swim, and the next available time is in the next morning which is my child’s graduation day. Fortunately we are booked for 2 nights and we were able to get a slot at 8 a.m. (because that is the only available time) on the day of our check out, which is the 3rd day. So if the purpose of your stay is to enjoy the swimming pool, You should manage your expectations. Waterfront Bar and Terrace- My family and I went here on our 2nd night and we were approach by a staff named Ben, he asked us if we have reservation, I told him we don’t have any and we would like to order some food and use the welcome drink vouchers. He didn’t seem pleased and looked rather irritated. We were seated outside and the guests on the next table were smoking so I called Ben again and asked him if we could move to another table because we have kids, and he said in a high tone almost yelling “You can sit wherever you want, I have something else to do!” I am quite shocked considering that this is a restaurant in a 5 star hotel. He wast just on his phone texting… very rude. Even my kids heard him and were surprised by the outburst. It is a shame for someone like my husband who is working in the hospitality business for 25 years to witness such a very poor customer service. Very unprofessional, that’s how you treat your paying guests, seriously? The other waitress on the other hand was very apologetic, and she’s the one who served us instead. If not only for the kids who were already very hungry, we would have just left.…
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Book the pool as soon as you checked in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 8 Jul 2021
Dear QueenBTravel, Thank you very much for taking the time to sharing with us your recent stay experience. Please accept our sincere apologies for not extending our usual high level of caring and attentive service in the situation you mentioned. We appreciate your feedback and comments which are very important to us and will be shared with the concerned department heads for continual improvements. We are glad that you enjoyed our harbourview room with the stunning view which is often regarded as one of the memorable highlights during a stay at Harbour Grand Kowloon. We all look forward to welcoming you and your family back and to offer you a truly enjoyable and comfortable stay next time. With kind regards, Victor Chan General Manager
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Good location with easy transportation. Located next to a big shopping area which is convenient for travellers. There is peak hours for check-in during weekend and the hotel provided seats and beverages to all guests while waiting, which is really thoughtful compared to other local hotels at the same grade. The room is cozy and prefect for lounging. And the view of harbouriew room is the best part, it caught all the attention right after we walked into the room. You can also sign in to your Netflix account and enjoy shows in room. Staff are friendly and helpful during the whole stay. We can tell that they are well trained and courteous staff. Especially thanks to Alice for her hospitality and thoughtful arrangement during our stay. We look forward to visit its renowned swimming pool next time and stay here again!…
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Date of stay: June 2021
Value
Location
Service
Room Tip: Harbouriew room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 8 Jul 2021
Dear Elysee H, Thank you very much for sharing such wonderful comment and compliment. We are delighted to learn that you enjoyed so many aspects of the hotel including our easy linked location, guest room with stunning harbour view and the friendly and helpful service provided by Alice and our team members. We are already counting down to your next happy return visit and to extend our warmest welcome to you again. With kind regards, Victor Chan General Manager
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Harbour Grand Kowloon is located at Whampoa, 5 minutes walk from Whampoa station which is very convenient and there are many restaurants and shops within this neighbourhood. Warm welcome by Concierge - Eddie, he is extremely nice and introduce the hotel amenities to us while we were waiting to check-in. GRM - Alice assisted us to check-in, she answered all our queries with patient and make sure we fully understand our package. We were assigned to a Harbour View Room which is much bigger than I thought! The renovated room has a full harbour view and was equipped with 2 double beds, we can sleep comfortably with 2 kids. The bathroom is big, with a shower and a bathtub, kids can enjoy bubble bath time! The swimming pool is nice and has a stunning harbour view, 50 mins per time slot is surely not enough~ Thanks to Concierge - Paul, Pierre, Ken and especially Justin for placing the bouquets in the room while we were enjoying dinner buffet, Birthday Surprise from my beloved husband! Overall, this was a wonderful staycation and sincerely thank you to the marvellous Concierge team.…
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Date of stay: June 2021
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Victor Chan, General Manager at Harbour Grand Kowloon
Responded 24 Jun 2021
Dear Cherrie, We can easily imagine what a wonderful staycation you and your family had. Thank you very much for sharing such great comment and compliments. We are glad to hear that our colleagues had impressed you with their genuine and caring hospitality service. Your kind words are most encouraging to us all. We all look forward to welcoming you back and to offer you another delightful staycation next time. With kind regards, Victor Chan General Manager
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PRICE RANGE
$91 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
harbour grand kowloon hotel hong kong, harbour plaza hong kong, hong kong harbour plaza, harbour plaza hotel hong kong
LOCATION
ChinaHong KongKowloon / Whampoa / Kowloon City District
NUMBER OF ROOMS
967
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Claim Your Listing Frequently Asked Questions about Harbour Grand Kowloon
Which popular attractions are close to Harbour Grand Kowloon?
Nearby attractions include Kowloon Walled City Park (0.8 km), Hong Kong Coliseum (Coliseum) (1.1 km), and The Whampoa (0.3 km).
What are some of the property amenities at Harbour Grand Kowloon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Harbour Grand Kowloon?
Top room amenities include a flat screen TV, blackout curtains, and a view of a nearby landmark.
What food & drink options are available at Harbour Grand Kowloon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Harbour Grand Kowloon?
Conveniently located restaurants include Steam Fresh (Whampoa Garden), Hung Tong, and Red Sugar.
Are there opportunities to exercise at Harbour Grand Kowloon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Harbour Grand Kowloon have an airport shuttle?
Yes, Harbour Grand Kowloon offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Harbour Grand Kowloon have airport transportation?
Yes, Harbour Grand Kowloon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Harbour Grand Kowloon?
Yes, dry cleaning and laundry service are offered to guests.
Does Harbour Grand Kowloon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.