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Island Shangri-La Hong Kong

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#11 of 716 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Island Shangri-La Hong Kong
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1,948 Reviews from our TripAdvisor Community

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There are newer reviews for Island Shangri-La Hong Kong
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Showing 1,508: English reviews
New York City, New York
Reviewed 1 December 2014

Service & Quality of food is good. But if you are colored person you are treated differently. Hotel staff needs proper professional training. Front desk staff is excellent . Getting taxi from the hotel area is some time nightmare.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ravi B
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Ravi B, Thank you for your sharing your feedback with us. I am concerned about the comments you made about our colleagues and would like to kindly request if you could provide me more details about your experience by directly contacting me at franz.donhauser@shangri-la.com. On another note, I was pleased to read about your comments about our front office...

Reviewed 27 November 2014 via mobile

The hotel is conveniently located at the admiralty station within a shopping mall. There are many high ends shops in the mall and you can take a lift up to the hotel to take a rest when you are tired. The room was clean and the bed was so comfortable. The bathroom was great too with the full set of...

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Helpful?
Thank sunnysideup33
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear sunnysideup33, Thank you for sharing your experience with us. We are delighted to know that our colleagues have made an impression on you and that they were able to help you with your enquiries. Your recommendations are highly appreciated and will for sure be useful for our TripAdvisor readers. We look forward to welcoming you back in the near...

Melbourne, Australia
Reviewed 27 November 2014

I just spent 5 nights at a conference at the Island Shangri La on Hong Kong Island. I was lucky enough to have a harbour view with the most amazing outlook and the perfect spot to watch the light show which happens at 8pm every night. Fantastic and very helpful staff especially at the Concierge desk and the guys helping...

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Helpful?
Thank Susie27868
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Susie27868 Thank you for sharing your wonderful feedback. I am delighted to hear that you had a fantastic stay and that our colleagues particularly Concierge team have made a good impression on you. It is indeed a pleasure to take care of you and we look forward to welcoming you back. Best regards, Franz Donhauser General Manager

Reviewed 25 November 2014

The Shangri La Island HK is as close to perfect as possible. In the past I stayed at Conrad Hilton. But the Conrad is no longer meets my expectations and my choice is Shangri La. The food, quality of rooms, amenities and service is excellent. For business or pleasure, it's perfect.

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Helpful?
Thank Danny C
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Danny C Thank you for your wonderful feedback and for choosing Island Shangri-La as your home in Hong Kong. I am delighted to hear that we were able to surpass your expectations and we have provided you excellent service during your stay. It was indeed a pleasure to have you and we look forward to welcoming you back soon!...

Riquewihr
Reviewed 24 November 2014

Just could not dream of more attentions to every one of our desires. At the top of this city of hospitality as it has ever been. Bravo to the dreamteam of ISL. The rooms are not the most modern ones but they are always as perfect as when just put into service and the service remains second to none. Truly...

Review collected in partnership with shangri-la.com
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Helpful?
Thank etienneVT
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear etienneVT I am absolutely delighted to hear about your wonderful experience in the hotel. It is indeed motivating that you found our colleagues exceptional as well as the service we have provided you. We look forward to having you back again real soon! Best regards, Franz Donhauser General Manager

New York City, New York
Reviewed 22 November 2014 via mobile

My partners and I wanted a venue that promised super great service, yummy yet casual food and relaxing ambience. A couple of friends and a few trip advisor reviews were very positive about Waterside Terrace. While the reviews were a bit dated, the poolside restaurant is part of Island Shangri La so I figured it was a safe bet. I'm...

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Helpful?
1Thank JohnLiu212
IslandShangri-La, Executive Assistant Manager - Food & Beverage at Island Shangri-La Hong Kong, responded to this review

Dear JohnLiu212 Thank you for taking your valuable time to post your review on TripAdvisor. Kindly accept our sincere apologies for the disappointing experience you had in Waterside Terrace and please rest assured that I have relayed the matter to the team for their further reviews and necessary improvements. I will appreciate it if you can contact me directly at...

London, United Kingdom
Reviewed 20 November 2014

The Horizon club floor is incredible, the best views in HK from the restaurant Petrus food is the the best and staff are very helpful and offer a professional service, a great way to be welcomed into HK.

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Helpful?
Thank Paul Y
London, United Kingdom
Reviewed 19 November 2014

I have stayed at this hotel more than 40 times on various business trips. The hotel offers 1st class service from the minute you arrive , with no request being too much everything is done with a smile and a genuine wuish to please you. The hotels facilities - Spa, Pool, Restaurants & bar are all highly rated and offer...

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Helpful?
Thank Henryp66
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Henryp66 It gave me great pleasure reading your delightful experience in the hotel and would like to thank you for your wonderful feedback. I am very pleased to hear that we have made a good impression on you especially with the service that we have provided you and our world-class facilities. It is indeed our pleasure to take care...

Thailand
Reviewed 17 November 2014

Just spend a memorable weekend with my wife at the Island Shangri-La hotel. The hotel has a great location in the heart of Hong Kong Island. Our room was luxurious, offering a stunning view facing Kowloon and an overall very comfy ambience. The staff, as you would expect, is very friendly, professional and accommodating. All our requests and inquiries have...

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Helpful?
Thank BeiOttoBangkok
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear aschillinger, Thank you for your wonderful feedback. It was our pleasure to spoil you and your wife during your stay here in the hotel. We look forward to welcome you back for another unforgettable stay in the near future! Best regards, Franz Donhauser

Taipei, Taipei, Taiwan
Reviewed 17 November 2014

Arrived in Shangri La had a swift check in, the front desk got everything I needed taken care of, including a baby bed and baby shower equipment. The service was great and we were very happy with our stay. The room was nice and cozy, we were up on the 40th floor and had the harbor view, also, the food...

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Helpful?
Thank Jerry L
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Jerry L, Thank you for your wonderful feedback. We are thrilled to find out that you and your family had a great stay and that you were able to enjoy our buffet spread at cafe TOO and Cantonese cuisine at Summer Palace. Your recommendations are highly appreciated. It will be our pleasure to offer you another delightful stay next...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 

Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Price Range: ₹ 22,873 - ₹ 35,763 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Orbitz, Ctrip TA, Agoda, Travelocity, Cheap Tickets, Priceline, TripOnline SA, Cancelon, getaroom.com, Jetsetter and HotelQuickly so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#11 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Shangri-La Hong Kong staff and other travellers.
7 questions
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Questions? Get answers from Island Shangri-La Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A high room will give you an amazing view of the city”
cmb544, 19 Apr 2017 | Read review
“Ask for a view of the peak!”
travel_bee_25, 17 Apr 2017 | Read review
“We stayed in a Harbor View Suite on the 51st floor, which had terrific harbor views as advertised.”
Y4435SAscottf, 14 Apr 2017 | Read review
“All the rooms are of excellent standard but depends on what kind of view you want.”
pauobr, 27 Mar 2017 | Read review
“City view or harbor view”
Saviotung, 25 Mar 2017 | Read review
5 of 5