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Island Shangri-La Hong Kong

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#12 of 712 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Island Shangri-La Hong Kong
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1,904 Reviews from our TripAdvisor Community

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Showing 1,471: English reviews
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Reviewed 2 days ago NEWvia mobile

What a fabulous hotel! Right from being collected at the airport, met at the hotel door and so on the service was exemplary. We chose to upgrade to the Horizon Club level which gave us access to the special lounge all day with snacks and a cocktail hour. Our room was a deluxe harbour view and there were indeed great...

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Helpful?
Thank Saurat
Toronto, Ontario
Reviewed 6 days ago NEW

We travel all over the world and stay at some of the best hotels. Island Shangri-La is one of the jewels. At least 4 times per year we spend a week or more staying there. In addition to outstanding food, (including a breakfast buffet with items from around the world), spacious good-sized rooms, it is the staff that shine. Everyone...

Review collected in partnership with shangri-la.com
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Helpful?
Thank jws8888
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear jws8888, Thank you very much for your continued support and for sharing your fantastic experience in the hotel. I am delighted to hear that we were able to exceed your expectations every single time and that our room, restaurants and staff has made your stay more enjoyable. It is indeed a pleasure to have you and we look forward...

Reviewed 1 week ago via mobile

A great overnight stay on business. They allowed an early check in at 8am and late checkout at 3pm which aligned perfectly with my flight schedules. Rooms are well equipped and comfortable. Breakfast Buffet has a wide choice from healthy through too full indulgence. Great selection and fantastic quality. Service personalised and extremely attentive. A real pleasure to stay

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Helpful?
Thank Iain M
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear lain M, Thank you for your wonderful feedback. We are very glad to find out that you had a great stay and that our colleagues were able to exceed your expectations. It will be our pleasure to offer you another delightful stay next time! Best regards, Franz Donhauser General Manager

Reviewed 1 week ago via mobile

Simply the best. Very oriental and colonial look and feel. Excellent service and great food as one would expect from Shangrila chain. This city is extremely safe and very organised. Wide range of food cuisine however can be a bit of an issue for an Indian vegetarian. Public transport is very affordable. Buy an octopus card as it's widely accepted...

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Helpful?
Thank Radhika P
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Radhika P, Thank you for taking your valuable time to post your review. I am delighted to know that you had a wonderful stay with us, and appreciate your compliments about our location, food offerings and room. We have noticed about your comments on the vegetarian food selection. Actually, we do have quite a selection of vegetarian food in...

Reviewed 1 week ago

What a truly fabulous hotel this is, stayed for 7 nights and felt like royalty. Staff are all so professional and well mannered. We ate in all the most of the restaurants all good but a special mention must go to the Summer Palace! Our room was spacious, fab view of the harbour and very well equipped with everything we...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Mimileit
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Mimileit, Thank you for your wonderful feedback. We are very pleased to find out that you had a fantastic stay and that our staff, room and restaurants especially Summer Palace has made a good impression on you. We look forward to the pleasure of offering you another great stay soon. Best regards, Franz Donhauser General Manager

Brisbane
Reviewed 1 week ago

We have stayed at the sister hotel in Kowloon previously and liked it, but thought we would try the Island for a one night stay prior to joining a cruise. Checked into the Club, everything up to the usual Shangri-La standards. Nice room overlooking the city and the Peak – don’t dismiss the Peak View rooms, the view is still...

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Helpful?
Thank jcbdigger
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear jcbdigger, Thank you for sharing your feedback with us. I am pleased to hear that you had a good stay and our colleagues at Horizon Club Lounge were able to make it more delightful. I am very glad to hear that we were able to assist in the incident and you could start your cruise off right. I hope...

singapore
Reviewed 1 week ago

the hotel breakfast spread was as expected for shangri la, and location is pleasantly convenient. staff are extremely helpful, and i was there when pokemon go was just launched, and the staff were extremely helpful in directing me to the various pokestops located amongst the hotel, sometimes running along with me to get me to my "preferred destination" at the...

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Helpful?
Thank fridaywoo
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear fridaywoo, We are absolutely delighted to hear about your wonderful experience. I am very pleased to hear that we were able to surpass your expectations and had provided you exceptional service on your Pokemon Go adventure. Your kind comments regarding our location, breakfast buffet and staff service are much appreciated. It was indeed a pleasure to have you, and...

Reviewed 2 weeks ago via mobile

Maybe my expectations were too high after staying at the Peninsula Hong Kong, but this place is disappointing. While this is not terrible, there must be better places to stay. Bad Points: - The lack of attention to detail is shocking in the room. While the room seemed clean, the black mold on the shower ceiling was not good. -...

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Helpful?
Thank USTraveler1980
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear USTraveler1980, Thank you for your review. I sincerely apologize for your unpleasant experience and I will ensure the necessary improvements are made. The smell in the public area is the Shangri-La scent, which is well liked by our guests, but it may have been too strong on this occasion. We will adjust the dosage to create the right pleasant...

London, United Kingdom
Reviewed 2 weeks ago

It is what would you expect from a Shangri-La hotel. Nice rooms, nicely decorated, great service. It is located in a posh area in Hong Kong where most of the embassies; very clean, safe. Not far from central but not walking distance to anything interesting. So if you want to be away from the crowd, it is a good place....

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Helpful?
1Thank Gigi S
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Gigi S, We are indeed glad that you were impressed with our service and room, and our colleagues were able to make your stay more pleasurable. Thank you for staying with us and we hope to have the chance to welcome you back in the near future! Best regards, Franz Donhauser General Manager

London
Reviewed 2 weeks ago

What separates a truly 5 star hotel from others is its customer service and in this aspect I can't commend the Island Shangri-La enough. In our most recent stay they really delivered in a few situations: - Firstly when I informed the front desk staff (sorry I think it was Agnes) that our room had a musty smell, she immediately...

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Helpful?
Thank HannLyn
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear HannLyn, We are absolutely delighted to hear about your wonderful experience. I am very pleased to hear that we were able to surpass your expectations and had provided you exceptional service during your stay. Your kind comments regarding our service are much appreciated, and I am sure that Agnes and Jonathan will be very glad to see your compliments....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 

Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Price Range: ₹ 25,739 - ₹ 49,673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Ctrip TA, Agoda, Travelocity, Cheap Tickets and Jetsetter so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Shangri-La Hong Kong staff and other travellers.
7 questions
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Questions? Get answers from Island Shangri-La Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the Club, Peak View rooms also offer good views.”
 of 5 bubbles jcbdigger, 14 Feb 2017 | Read review
“Overlooking the harbour on higher floor”
 of 5 bubbles MiriamWood, 7 Feb 2017 | Read review
“high floor”
 of 5 bubbles jeankim2005, 3 Feb 2017 | Read review
“Large room with great location”
 of 5 bubbles eenanz, 17 Jan 2017 | Read review
“Definitely upgrade to the Horizon Club.”
  • Deluxe Harbour View
  • Photo includes our daily fruit and welcome tea.
  • Evening view from the Deluxe Harbour View room
 of 5 bubbles moni_belle, 12 Jan 2017 | Read review
5 of 5