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The Excelsior, Hong Kong

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Traveller (1006)
Room & Suite (724)
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Overview
  • Excellent36%
  • Very good47%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“dickens bar”(142 reviews)
“causeway bay”(483 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (2,762)
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2,130 results
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746
965
334
59
26
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LanguageEnglish
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746
965
334
59
26
Show reviews that mention
All reviewsdickens barcauseway baymandarin oriental groupworld tradeegg tartsharbour viewrooftop barvictoria parkexcellent locationbit datedexecutive floortimes squarebusiness tripshopping areabusiness hotelmtr stationtop floor
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1 - 5 of 2,130 reviews
Reviewed 2 days ago via mobile

The staff at the Reception, Concierge and Cleaning departments are the most helpful and efficient people you will find. The reason why this is not a 5 star rating is because I find the sound insulation needs improvement. I can hear neighbours' toilet flushing, sometimes...More

Thank weez911
Hotel's Favourite
Reviewed 1 week ago via mobile

There are many hotels in HKG. I’ve stayed at 4-5; but none better than the Excelsior, Causeway Bay. Everything works well, from location, to staff, to food, to facilities. It is our favourite, and this time was my 30th stay, as far as I could...More

1  Thank Graham H
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 3 days ago

Dear Graham H, Thank you for choosing to stay with us. We are glad that you enjoyed our services, facilities, food and beverages. We sincerely hope that we will welcome you back on your next visit to Hong Kong. Warm regards Wings Mok Director of...More

Reviewed 2 days ago via mobile

Hotel is hidden away in a busy district however you can’t hear the noise and have double blinds to keep out the sun for a back out sleep experience Food is ok I did order bruschetta and got probably a small tomato chopped up and...More

Thank xxGemxx
Reviewed 6 days ago

Staffs are very humble and gives an eclxcellent services. They are very humble person who kindly help for any of customer difficulties and questions. Its located in a very strategic are near of public transportation , shops and market .. a very convenient placeMore

Review collected in partnership with this hotel
Thank Fennywangsa
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 3 days ago

Dear Fennywangsa Our sincere thanks for taking the time to share with us your experiences. We are glad that you enjoyed our services and find our location convenient. Hope to receive you again when you are back in town. Warm regards Wings Mok Director of...More

Reviewed 6 days ago

Very enjoyable experience. The hotel staff are friendly staff and their service is prompt. The location is quite central. The property is neat and tidy. Overall great experience and will definitely consider staying here again.

Review collected in partnership with this hotel
Thank Mash_NZ
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 3 days ago

Dear Mash_NZ Thank you so much for choosing to stay here. We are really happy to hear of your satisfying experience with us! We look forward to welcoming you back on your next visit to Hong Kong. Warm regards Wings Mok Director of Communications

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$ 189 - US$ 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#74 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 189 - US$ 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#74 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1006)
Room & Suite (724)
Dining (176)
Pool & Beach (1)
Amenities (40)
Business Centre & Event Rooms (4)
Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
Questions & Answers
Ask a question
ccliff5
19 April 2018|
AnswerShow all 6 answers
Response from ayp-1234 | Reviewed this property |
Usually the cruise boat is docked on the Kowloon side of Victoria harbour, so it would be better to stay in hotels on Kowloon side. Hong Kong transport is very convenient and easy to get around, so it is not a big problem to... More
0
Votes
DUDETTE33
4 January 2018|
AnswerShow all 4 answers
Response from Kev C | Reviewed this property |
The difference is the room size. Decor, fixtures and fittings are identical.
1
Vote
Room Tips
"A nice place to stay with a great view"
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"get a harbour view room"
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"Paying for a room with harbour view may be worth the extra money as some standard rooms face closely to..."
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"Harbor view definitely"
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