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    The Excelsior, Hong Kong

    281 Gloucester Road, Causeway Bay, Hong Kong, China
    011 852 2894 8888
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    5/3/2018 6/3/2018
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    US$ 222
    US$ 222
    US$ 223
    Traveller (942)
    Room & Suite (702)
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    Overview
    • Excellent35%
    • Very good48%
    • Average14%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “dickens bar” (140 reviews)
    “causeway bay” (482 reviews)
    “world trade” (45 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Housekeeping
    Shuttle Bus Service
    5.0 Star Hotel
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    Offers from The Excelsior, Hong Kong
    Special Offer: Complimentary 4th Night
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    Rooms
    5 Mar6 Mar
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    1 room, 2 adults, 0 children
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    Write a Review
    JPMiles / Payback Arrow
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    JPMiles / Payback Arrow
    Reviews (2,680)
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    1 - 5 of 2,066 reviews

    Reviewed 5 days ago

    Great location but poor interior design, no heater, executive lounge has limited varieties, no staff to help you for transportation to airport! Staff is reluctant to answer your questions. Local staff do not present a friendly attitude!

    Review collected in partnership with this hotel
    Thank Eikron
    Hotel's Favourite
    Reviewed 13 January 2018

    This is a hotel we use as a base. It is inside the Causeway Bay shopping precinct and has easy access to the underground. When leaving the city by taxi it is close to the exit highway points. There is also a shuttle service to...More

    Thank Hugary1
    Response from PR_ManagerHKG, Manager at The Excelsior, Hong KongResponded 14 January 2018

    Dear Excelsior guest, Thank you for this wonderful review following your recent visit. The team is delighted that you enjoyed your experience with us and we look forward to taking good care of you again in the future. It is nice to learn that you...More

    Reviewed 1 week ago

    Hotel has to improve services and infrastructure. First time to use a red pail to flush in a supposedly "luxury" hotel. Disappointed as I had to complain on the 2nd night to get a room change. Staff apologetic, but really ideal response was to immediately...More

    Review collected in partnership with this hotel
    Thank Moi E
    Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 1 week ago

    Dear Moi E We are sorry to hear of your experience. By voicing out, you allow us to improve ourselves, and we thank you for that. Hope that from second night onward your stay was a pleasant. Please let us know when you come again,...More

    Reviewed 1 week ago

    What impressed me the most about The Excelsior Hong Kong is the attention paid to the customers's needs. The hotel has a good location in Causeway bay, with view over the bay (go to have a look from the rooftop, especially by night). Easily to...More

    Thank Silvia D
    Reviewed 1 week ago via mobile

    I seldom write reviews but this I have to write. The hotel itself is ok. The location is great. The rooms are clean though a bit worn down esp the bathroom. Unfortunately, they initially gave me a room (Room 1220) where the toilet flush doesn’t...More

    Thank Charmaine A
    Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 1 week ago

    Dear Charmaine A We are sad to hear of your experience. Thank you for sharing your feeling with us. We hope that the rest of your stay was fine with you. All guests are important to us. Through voicing out, you allow us to improve...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$ 185 - US$ 379 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #24 Spa Hotel in Hong Kong
    • #34 Family Hotel in Hong Kong
    • #52 Business Hotel in Hong Kong
    • #60 Romantic Hotel in Hong Kong
    • #68 Luxury Hotel in Hong Kong
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 869
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Mandarin Oriental, Expedia, Booking.com, Priceline, Travelocity, Agoda, Orbitz, Hotwire and HotelQuickly so you can book your The Excelsior, Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Hong Kong >
    • Wan Chai / Causeway Bay
    • Also Known As
    • The Excelsior, Hong Kong Hotel Hong Kong ,
    • Mandarin Oriental Hong Kong ,
    • Excelsior Hotel Hong Kong ,
    • Excelsior Hong Kong
    Add Photo Photos
    Traveller (942)
    Room & Suite (702)
    Dining (175)
    Pool & Beach (1)
    Business Centre & Event Rooms (4)
    Nearby
    Wan Chai / Causeway Bay
    Wan Chai and Causeway Bay are the retail centres of
    Hong Kong Island. Filled with shops, malls and
    restaurants, both areas are bustling with people –
    tourists and locals alike. Causeway Bay has one of the
    highest rents on the planet, and is a bit more
    polished and modern than its Wan Chai counterpart.
    Beneath the surface there is more than meets the eye –
    find boutique stores in the above ground floors of
    ...More
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    DUDETTE33
    4 January 2018|
    AnswerShow all 3 answers
    Response from Kev C | Reviewed this property |
    The difference is the room size. Decor, fixtures and fittings are identical.
    1
    Vote
    58anissaw
    25 November 2017|
    AnswerShow all 4 answers
    Response from Smlim1967 | Reviewed this property |
    I think all the rooms are renovated. At least my deluxe room is.
    1
    Vote
    PreviousNext
    123456
    Room Tips
    "No heater, sprinkler does leak, tub looks too old that you think its unclean!"
    Read review
    "Harbour view is good, but costs more"
    Read review
    "Good from a perspective"
    Read review
    "Partial view is ok. Try to ask for full Harbour view!"
    Read review
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