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The Excelsior, Hong Kong

2,652 reviews
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Traveller (927)
Room & Suite (609)
Storyboard
Overview
  • Excellent35%
  • Very good48%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“dickens bar”(140 reviews)
“causeway bay”(476 reviews)
“world trade”(44 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from The Excelsior, Hong Kong
Special Offer: Complimentary 4th Night
Contact Info
Name/address in local language
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,652)Write a Review
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Traveller rating
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703
942
321
53
24
Show reviews that mention
All reviewsdickens barcauseway bayworld trademandarin oriental groupegg tartsharbour viewexcellent locationvictoria parkbit datedtimes squarethe executive loungebusiness triprooftop barbusiness hotelshopping areatop floorconvenient location
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1 - 5 of 2,043 reviews
Reviewed today

One of very nice hotel in Hong Kong Island. Close to main shopping centres in Causeway Bay. Long history. Good service. Delicious food e.g. Chinese food and buffet too. After meal, I'd like to have foot and shoulder massage at Zenxes Foot Retreat in Happy...More

Thank Sam L
Hotel's Favourite
Reviewed 3 December 2017

The Excelsior has become our hotel of choice for the past several visits due to its location, accessibility and service. Our 11-day stay last month proved that it has maintained, if not enhanced their services. Commendations should be in order for Venssa Sit, their reservations...More

Thank Aveeno1991
Response from PR_ManagerHKG, Manager at The Excelsior, Hong KongResponded 4 December 2017

Dear Aveeno1991, Thank you so much for spending your time to write us such a terrific comment. It was our pleasure to have you with us for 11 days and it is great to learn that we are your hotel choice in Hong Kong. We...More

Reviewed 4 days ago via mobile

Overall I had a very pleasant stay at the Excelsior. Staff were very accomodating to my various needs and circumstances, and they remained professional and efficient throughout my stay. The ‘handy’ smartphone with unlimited local data was welcomed. However, the unlimited international calls was limited...More

Thank TravelTrips12
Response from PR_ManagerHKG, General Manager at The Excelsior, Hong KongResponded yesterday

Dear Excelsior guest, Thank you for your kind review and compliments on our colleagues who have looked after you. We are delighted to learn that you enjoyed "Handy", the complimentary smartphone which also acts as a Wi-Fi hotspot when exploring Hong Kong. We offer this...More

Reviewed 1 week ago

Room temperature was too cold. I know that there is no heating system in Hongkong though, it was too cold to stay over in January. It was exceptionally cold weather but need to equip heating system or heater in the room during winter season. If...More

Review collected in partnership with this hotel
Thank jjohsung
Response from PR_ManagerHKG, Manager at The Excelsior, Hong KongResponded 6 days ago

Dear Excelsior guest, Thank you for taking the time to review your stay. We are delighted to learn that you enjoyed our location. We do have a range of heaters available for our guests and regret that you were not aware of this offering. We...More

Reviewed 1 week ago

This is a hotel we use as a base. It is inside the Causeway Bay shopping precinct and has easy access to the underground. When leaving the city by taxi it is close to the exit highway points. There is also a shuttle service to...More

Thank Hugary1
Response from PR_ManagerHKG, Manager at The Excelsior, Hong KongResponded 6 days ago

Dear Excelsior guest, Thank you for this wonderful review following your recent visit. The team is delighted that you enjoyed your experience with us and we look forward to taking good care of you again in the future. It is nice to learn that you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$ 189 - US$ 301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#64 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 189 - US$ 301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#64 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (927)
Room & Suite (609)
Dining (175)
Pool & Beach (1)
Hotel & Grounds (557)
Bathroom (55)
Business Centre & Event Rooms (4)
Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
Questions & Answers
Ask a question
DUDETTE33
4 January 2018|
AnswerShow all 3 answers
Response from Kev C | Reviewed this property |
The difference is the room size. Decor, fixtures and fittings are identical.
1
Vote
58anissaw
25 November 2017|
AnswerShow all 4 answers
Response from Chrippi | Reviewed this property |
My room es not yet renovated. I’m afraid I cannot tell you which ones are new.
0
Votes
Room Tips
"Be away from the lifts"
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"Harbor view is great on upper floors"
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"Rooms with Harbour View. However be ready for the hidden charges upon checking in."
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"Get a Superior Room"
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