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The Excelsior, Hong Kong

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#77 of 712 Hotels in Hong Kong
Certificate of Excellence
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The Excelsior, Hong Kong
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2,268 Reviews from our TripAdvisor Community

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Showing 1,758: English reviews
Perth, Australia
Reviewed yesterday NEW

great location room with partial view of bay shower/bath has to be modified, knocked our heads against the wall several times. to be green, towels need not be changed daily excellent gym excellent and courteous staff loved the meal ordered through room service, also need to commend excellent service from staff good breakfast Handy device was a great idea and...

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Helpful?
Thank smithapill
London, England, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 15 November 2016

Journey start, Sydney airport, not one of the best airports of the world by any means, expensive and constantly under renovation. Flight with Cathey Pacific was very good albeit economy, not our prefered class but reasonably comfortable. Arrived at Hong Kong airport without any drama but did not enjoy the taxi ride to the hotel as the driver, for no...

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Helpful?
1Thank Len124
About Hotel's Favourite Review
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Len124 We are truly happy to know that you had a pleasant stay at our hotel. Thank you for giving us your thumbs up. It meant a lot to all of us. We will try our best to continue serving you and other guests with the best possible services you deserve. Should you need any assistance from us, please...

Singapore, Singapore
Reviewed 2 days ago NEW

Nice business hotel , staffs are attentive to the need of the customers . The place is also well connected to major shopping mall and tube . The restaurant on the 37 floor has got fantastic view of HK city

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Helpful?
Thank hoeshin
Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

We were really looking forward to our stay here having seen that it is run by the mandarin oriental group. However the hotel is really old and when we first checked in we were offered an "upgrade" (that we had to pay for) which ended up being fora room on the sixth floor which was totally un-renovated - we have...

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Helpful?
Thank LizziBetts
Malaga, Spain
Reviewed 3 days ago NEW

The guest rooms are antiquated and desperately need a serious refurbishment. Other weaknesses are the lack of a walk-in shower (you need to be a mountaineer to safely get into and out of the bath tub), lack of double glazing (which makes your stay a noisy experience), unwillingness to allow an early check-in and the lack of a desk with...

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Helpful?
Thank J_Cage
Singapore
Reviewed 3 days ago NEW

This is a fairly typical business hotel. The location is excellent, and the staff are very good. Tott's the restaraunt and bar on the top floor has great views. Room was reasonably well equipped, and there is a mobile phone to use throughout your stay which was a nice touch.

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Thank Neil B
Reviewed 3 days ago NEWvia mobile

I've stayed at the Excelsior (Hong Kong) over 15 times in the last 3 years and I've stayed at other hotels too including The adjacent Park Plaza, Shangrila and the others. But what I like about this hotel the most is its amazing location a few hundred meters from the Causeway Bay train station, minutes walk from all the malls...

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Helpful?
Thank Vivek D
UK
Reviewed 3 days ago NEW

Good old fashioned service from a well located value for money comfortable establishment. Room service has gone downhill but restaurants still provide excellent food. Staff are extremely friendly and efficient. Baths need to be replaced by proper showers to modernize rooms to bring hotel back to 100% customer satisfaction.

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Thank Paul1950Uk
Mumbai
Reviewed 4 days ago NEW

Had a great time during my stay, very nice and polite staff with strong customer service, quick and timely room service. My expectation is there should be more options for the vegetarians in the break fast

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Helpful?
Thank amjad_sayyed
Dammam, Saudi Arabia
Reviewed 1 week ago NEW

I really love staying at the Excelsior Hotel for a number of reasons. 1) it is located in an area where I love to shop, near SOGO department store and Times Square 2) lots of airline crews stay here which gives an exciting feeling of travel and adventure (for me, anyway!) 3) the price is good 4) the staff are...

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Helpful?
Thank Leopard_Lil

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 

Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: ₹ 13,109 - ₹ 21,637 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Excelsior, Hong Kong 4*
Number of rooms: 884
Reservation Options:
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong
Hotel Style:
#22 Spa Hotel in Hong Kong
#44 Family Hotel in Hong Kong
#54 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Excelsior, Hong Kong staff and other travellers.
9 questions
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Dover, United Kingdom
New York City, New York
Los Angeles
over a year ago
Melbourne, Australia

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Questions? Get answers from The Excelsior, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the highest floor to minimize traffic noise”
 of 5 bubbles J_Cage, 18 Feb 2017 | Read review
“Avoid end corner rooms, they have restricted harbour views”
 of 5 bubbles Occam_Smith, 10 Feb 2017 | Read review
“Rooms with harbor view are well worth the price.”
 of 5 bubbles matayanant, 10 Feb 2017 | Read review
“Ask for a harbour room, but I suspect you have to pay extra for the priviledge”
 of 5 bubbles MangoRacin, 22 Jan 2017 | Read review
“Go higher for good views and less noise”
 of 5 bubbles ShaniR797, 15 Jan 2017 | Read review
5 of 5