We have booked a Seaview room. They have allocated sky tower to us. The room can see some sun rise and have a balcony. It is really a joy. The hotel is located really close to the minibus bus stop. A few minutes walk and you will be there. There is free wifi, free minibus to take you to 坑口 mtr. When I check in, the person who serves me is very friendly and I cannot ask for more. He will try to answer all my questions. I did ask for late check out but the hotel can only give one extra hour. This is a bit disappointing considering it is not full. The buffet breakfast is ok nothing to wow about but there are plenty of choices. The bed is comfortable and the room is big. There is shower but no bath. Glad to be able to use the balcony. Overall nice hotel.
A modern design and clean-cut architecture of the hotel. Rooms with high ceiling, full-length balcony glass door and streamlined design give guests a sense of space and relaxation. Of course, the amazing seaview is fantastic. From what I see from the website photos and hotel exterior, the rooms on the rooftop are very nice too should try for next visit. The room I stayed in was wonderful everything in good shape after 8 months’ operation. Everything looked great and a comfort super King size bed let you have a sound sleep at night. The staff’s service attitude exceeded my expectation. Noted some negative feedback or shortfall during the opening period. Guess hotel address the issue already. They were extremely friendly and said Hi to us sincerely. They also offered help proactively. Starting from arrival, Concierge - Thomas & Roy assisted in loading luggage from my car at forecourt and explained in detail how to go to the carpark for overnight parking. During our stay, also explain to us about the hotel shuttle service to Hang Hau Station. When we passed by WM café, Stephanie explained the dining options and showed us the menu with a great smile. My wife stopped by the fitness center and the staff there also introduced the facilities, opening hours to her and told her that our son could be admitted if he’s accompanied by an adult. We met housekeeping and other staff on the ground floor, corridor and lobby areas. They all greeted us with smile. A great modern design hotel with resort feel. No doubt to recommend to other. Number of our friends found our photos in social medias keen to ask and show interest to stay.…
A new hotel located at the seashore of Sai Kung! My husband booked a staycation night to celebrate my birthday. Was full of expectations for such a beautiful hotel (from the exterior) but eventually check out with full of disappointment! For the room, interior have nothing to complain merely because of relativity new, but I would expect a resort theme rather than an ordinary cookie cutter interior design that really not blend in with the nice sea view. One thing really annoyed me is the bed.... it's the hardest bed I ever sleep on ...I got back pain and sore muscle sleeping on it and can't sleep all night.... Food....I had the buffet dinner there.....food variety is ok....but the food quality is not great...I won't say it taste awful...but it's just not hotel quality....also, food are not replenishing fast enough. run out of fruit the mid way and staff don't even have time to cut the fruita but had to dump the whole apple and orange on the plates without cutting. We mad a bad decision for having the breakfast there the next morning ....and that was a disaster!! Totally chaotic.... again....food are not geeat..... service and management really not up to standard.... cereal spill everywhere without anyone to clean up...i was staff just turn their blind eyes on the messy serving counter.....food is really not enough to feed all the guests!!! I saw customers came in in the last season literally have nothing to eat at all! Just had to pick up any junks leftovers out there!!! OMG! Pool.....I don't get the point for booking the session.... it's just overly crowded....not enjoying at all....guest has to run to get a chair or little stool chair to out their belongings on....but there's really not enough and the situation is really worse than a public pool!! Overall comments, inexperienced management, kitchen size and ratio too small compared to number of table. Hotel don't have enough facilities compared to number of rooms. Oh...not to mention....the check-in procedure is really slow and the lobby is surprising small compared to the size of the hotel.... customers just cramped in such a small space. Overall comment: Really disappointing and what a waste for such great location and view!…
I would like to express my deeply appreciation to the service and care that I received in WM Hotel. The luxurious service was out of our expectations. Manager Patrick and his team Yoyo are very courteous in arranging our stay. They are attentive to every details during our stay in the hotel, including a brief tour about the hotel and room features. The WM studio with a private roof top was shown and we would definitely consider a stay in that room. Learnt from Patrick that he is considering to propose a loyalty program in the future, and we absolutely looking forward to be part of it. We are happy with all the absolute refined service. Hotel management should definitely recognise their lovely work.
My friends booked a room at WM hotel to celebrate my bday last week. It was so much fun and amazing! Views in Sai Kung are just breathtaking! Check in process was so smooth and special thanks to Front Office staff - Patrick, in assisting us all the way! The balloon set up was so cute and he’s super helpful! Will visit again for sure and definitely will recommend my frds / family !
This is our first time complimenting hotel service in commercial platform. We would like to take this opportunity to give our deepest appreciation to WM Hotel for the magnificent wedding of my sister. Angie, our catering executive has been so thoughtful in accommodating all our needs from the start. She has been followed well even during the ceremony, the rundown was smooth and given us a room without anxiety even during the big day of my sister. Our parents were pleased, even the make-up artist and photographer we hired gave a big thanks to her. We have reserved two rooms for bridal pick-up on the day before the ceremony. The view of the rooms was stunning and Patrick from Guest Relations has been super helpful during our stay. Understanding the weekend must be very busy for this gorgeous hotel, Patrick extended professionalism by offering extra care during the ceremony. He assisted us with offering an express check-out with knowing that we were busy with the ceremony. He was so kind to pass us water by noticing that we are hydrated while we are sitting at the wedding reception under the bright sun. All the guests enjoyed the ceremony so much and I would like to give a big thanks again to WM hotel. The service reminded us of staying in a luxury hotel which was definitely beyond our expectations.…
I have been recommended this hotel several times because of the location, the sea view and the facilities, therefore I decided to visit it to celebrate my friend's birthday! The lobby was filled with people at check-in time, and the waiting time was longer than I thought. Fortunately Patrick, Thomas, and the other front desk teammates were very proactive, walked us around and suggested us to enjoy the swimming pool before checking-in our room. We booked a sea view suite with balcony and the view was truly amazing. I had a quality time with my friends and I am for sure coming back!
We booked the WM Studio Seaview with Private Roof and Balcony and stayed for 3 nights for a staycation. It was huge and very nice room. Great and very helpful Guest Relations Team especially Patrick and Thomas! They made sure that our stay will be welcoming and comfortable starting from check-in. Would recommend this hotel if you will be in Sai Kung, very central yet relaxing.
Special design and beautiful holiday.. Wm hotel is surrounded by greenery and waterfront, with the urban area !!! So beautiful room with the balcony and sea view!! And the favorites 360 views swimming pool with the yacht views ❤️❤️ But the hotel ‘s service need to upgrade more 😆☺️
An Amazing Excellent Hotel… A Paradise.. The infinity pool overlooking the sea, the restaurants, the rooms with rooftop and balcony.. I could just go on… We were appalled by the very warm service and hospitality of the entire staff of the Hotel. It was an experience as though we were staying in a resort in Bali or Phuket but right here in Hongkong. We will definitely return for more fun times and obviously the No.1 place on our list whenever we get the opportunity again. Appreciate a lot and thank you all for the wonderful experience and making our stay memorable.