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The Emperor Hotel

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373 Queen's Road East, Wanchai, Hong Kong China
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (178)
Dining (10)
Room & Suite (9)

About

#186 of 806 hotels in Hong Kong
Location
Cleanliness
Service
Value
Dashing yet pleasing, vibrant yet elegant - The Emperor Hotel in Wanchai on Hong Kong Island offers you the urban vibe but still, a truly home away from home with our upscale flair, amenities and services.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Concierge
Non-smoking hotel
Doorperson
Umbrella
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Safe
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Electric kettle
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
176Reviews7Q+A20Room tips
Traveller rating
  • 49
  • 75
  • 29
  • 13
  • 10
Time of year
Traveller type
Language
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Popular mentions
Ken Tsang wrote a review Jul 2021
1 contribution
We booked online and all of our booking concerns and enquirers were politely and patiently answered by Nancy of Front Desk over the phone. On the day we have arrived the hotel, we were assisted by her quickly and efficiently for checking in. We finally got a nice room with a large bed on the high floor that was being upgraded by Nancy. The room was spacious , clean with comfortable bed. Over all was pretty good and value for money. It was really a nice place to stay and definitely would stay again for this reasonable price with excellent service provided by Nancy.
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Date of stay: June 2021
Location
Service
Sleep Quality
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Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 3 weeks ago
Dear Kent, We are grad to hear about Nancy's service has made your stay so enjoy. Your positive comments are encouraging. We appreciate it very much. Look forward to welcoming you back in the near future.
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JuliannaWong wrote a review Jun 2021
Hong Kong, China1 contribution
A great trip experience~ I stayed at the hotel on 5-6 June. My friend and I got back to the hotel after 10:30 pm. I realised that I forgot to bring the charger with me. I went down to the front desk to see if I could borrow a charger for my phone. Unfortunately the chargers were not available at that time of night. Sadly I went back to my room. After a short while, I received a call from the front desk saying that they could lend me a charger. I was so surprised and asked how could they get one for me? I was told that the reception manager(Ms. Leung) , lend her own charger to me. I was very grateful for her, she not only saved my battery, she actually saved my night! We had such a great day in the hotel. I will definitely stay in this hotel again.
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 3 weeks ago
Dear Julianna, Thank you very much for spending time to give us a positive feedback. We are grad that you enjoyed your stay with us. Look forward to welcoming you back in the near future.
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Kittyylwt wrote a review Jun 2021
1 contribution
During our stay, we encountered an unsatisfactory service levels that I think you should know of and hopefully do something about. A front desk staff named Nancy check us in and her attitude was bad. She give us a room confirmation paper with only the correct guest name, all other information were wrong. Well, that’s not a problem as I understand they were so busy. However, the wrong confirmation letter stated that we booked twin bed room instead of the a large bed room. Nancy not willing to admit her fault that she found us a wrong confirmation paper while all of the information inside were wrong obviously and said that she can provide us with double bed room for special, no more high floor as she only do according to what confirmation letter stated. Of course she’s not saying the above sentence in a good attitude for sure. Finally, she put us into a low floor and just opposite to a elevator. I’m not sure it’s coincidence or Nancy did it on purpose. It make me feel so bad during my whole trip. I wonder why I’m coming for staycation, but seems like I’m coming for being insulted. Actually, with a cheap price and the room is not too bad. But with the bad service from Nancy and ruined my holiday, it make me so hard to return again and recommend to others. I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a normal hotel. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 7 Jun 2021
Dear guest, Thank you for your time to share with us. A separate email will be sent to you. We sincerely apologize for all inconvenience caused. Best regards, Front Office Manager
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marcolomastro90 wrote a review Jan 2021
Hong Kong, China3 contributions2 helpful votes
Beware they scam customers. They told me I burned a sheet and they charged me 570hkd, obviously I didn't burn the sheet but they didn't want to hear any explanations. I will never return to this hotel, at this moment I am staying here again but I will change hotels soon. The morning I left the hotel there was no hole ...
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Date of stay: January 2021Trip type: Travelled on business
1 Helpful vote
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Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 11 Apr 2021
Dear sir, pleased to remind that smoking is strictly prohibited in guest room. Any damage would cause a reasonable compensation. Thank you for your understanding. The Emperor Hotel
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Poliwhirl wrote a review Dec 2020
Hong Kong, China786 contributions264 helpful votes
OK, we didn’t pay too much per room per night and the rule that you get what you pay for seems to be true. So this review is in that context. Firstly, I was allocated room 11 on floor 18. If you get allocated room 11 don’t accept it, the window is tiny and the room feels like a prison cell. The rooms are ok and the best features are the clean and comfortable bed and the water pressure in the shower. The shower is not large but is sufficient but note that the water takes quite a while to heat up. The room has a TV but the choice of channels is limited, no major international stations to watch. There’s a Bluetooth clock/speaker, Aircon, minibar fridge (empty), closet, safe, tea/coffee/kettle (supplies are limited so you may want to bring your own). A few of points to note:- The hotel is close to a major traffic junction and so if you are sensitive to noise at night beware. There is major construction going on next to the hotel currently with large cranes which operate from around 8am to 6pm on weekdays, I’m not sure about weekends. The hotel seems to charge for everything considered ‘extra’. Currently all bars and restaurants in Hong Kong close at 6pm due to coronavirus restrictions so if you’re on a staycation you need to order a food delivery. If you want the hotel to to provide a plate, knife/fork, wine glass etc, the hotel will charge you. If you want more water bottles than the daily allocation the hotel will charge you. The amounts are not significant but the principle of charging for everything extra is very annoying and outdated; where’s the spirit of customer service in this hotel? It doesn’t seem to exist here. All in all underwhelmed, nothing really strongly positive to report here.
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Date of stay: December 2020Trip type: Travelled with friends
3 Helpful votes
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Response from kit Lui, Sales at The Emperor Hotel
Responded 6 Jan 2021
Dear Guest, Thank you for choosing to stay at The Emperor Hotel and also for taking the time to share a review. Your feedback is extremely important to us and has been shared with the team to review and make necessary improvements. We look forward to welcoming you back in the nearest future. The Emperor Hotel
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PRICE RANGE
US$43 - US$170 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongHong Kong Island / Stubbs Road
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Emperor Hotel
Which popular attractions are close to The Emperor Hotel?
Nearby attractions include Wan Chai Market (0.4 km), Hong Kong Racing Museum (0.4 km), and The HanLi (0.4 km).
What are some of the property amenities at The Emperor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Emperor Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Emperor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Emperor Hotel?
Conveniently located restaurants include Le Reve, Mamaday Cafe, and Pirata.
Are there opportunities to exercise at The Emperor Hotel?
Yes, guests have access to a fitness centre during their stay.
Does The Emperor Hotel have an airport shuttle?
Yes, The Emperor Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Emperor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Emperor Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to The Emperor Hotel?
Many travellers enjoy visiting Tai Kwun (2.6 km), Sik Sik Yuen Wong Tai Sin Temple (7.7 km), and PMQ (2.9 km).
Does The Emperor Hotel have any great views?
Yes, guests often enjoy the city view available here.