Facilities at W's are always top notch - as it was here. Really can't think of anything negative to say. At all. But the thing I am reminded of - when I stayed at this W in Hong Kong - is that the staff seems happy to be there, and happy I was there. All of them - without exception. It translates to a great stay and a great experience.
Just as usual, the staff at W hotel are professional, helpful, attentive and cheerful, especially Sammy and Travis! Thank you for your professional service. Moreover, the stunning view here will also make you breathtaking. Thank you for making our stay Marvellous! :)
We had a very positive experience at W Hotel. Despite being at full capacity, the hotel staff made an amazing job in serving all guests' needs with a smile. Great service, amazing food, spacious rooms, like new facilities. Very well done to Chef Rafael Gil and his team. Bringing quality food well presented at all times, across all restaurants and bars in the Hotel! Chef Rafael is a renowned chef (recently participated in the Netflix series "The Final Table"), however very humble, personable and friendly to all guests. He is always walking around the hotel’s restaurants and bars, greeting guests, making sure everyone is enjoying their meals, accommodating for any special requests, and always smiling! Thanks W Hotel for a great stay!
The doorman Gerald greet us when we arrive. He introduce himself and helped us with the suitcase. Rita and victor spot my wife carrying my baby and walked out of their spot to help us to check in. The room was clean and spacious, bathtub with the view of Victoria Harbour! Love it! We enjoyed the pool in the afternoon. We met another friendly staff Siva. He played with my boy and share with us about his puppy. We both love dogs! We went out for dinner in the evening. We were still thinking to where get taxi, and the guy with white shirt (keith? If I didn’t forget the spelling) helped us to get the taxi right away. That was convenient! We passed by the lobby in the evening, the vibe in woo bar was cool! chatting with Kristie and Brian, they asked about our stay and tell my boy about the W doggy in the room. So sweet! When we enter the room, we saw a bottle of sparkling wine and a hand written card by Pauline! So much happiness in that bottle. Cheers! At the breakfast buffet, I met Roger and he showed me around. There were so many options of eggs, my favorite and You should try them all! We checked out after the breakfast, we met Kevin( housekeeping I guess) we broke a glass accidentally. And he didn’t mind that and asked if we were injured. That was touching! Checking out with two people in the queue, but Travis helped us for express checkout. It wa super convenient. The facility is cool here with a lot of art. But what truly make my day is the people here. (Excuse me if I misspell anyone ‘s name) See you all next time!…
We had a wonderful stay at W Hong Kong for celebrating our 22th Anniversary. The room decoration and Welcome Delight were lovely and adorable. It was a real surprise! Thank you Victor, Cathy and the W Experience team for your efforts and warm hospitality. I am sure W Hong Kong will always be on my list for celebrating any special occasions in the future.