I must say, this is the first Hyatt unbound collection hotel I have visited since I joined the program, and unfortunately, based on the experience I received at this property, I will no longer consider unbound collection hotels. First, the good side, we received a warm welcome at check in, front desk staffs are very efficient and willing to help, especially the one who checked me in. But this is the only pros throughout our stay. Second, we come to the bad sides. 1.Very poor room facilities. I would never imagine any rooms which cost us thousands turning out to be a room like a budget hotel room, poor decor materials, poor maintenance, poor settings without put costumers in the center of design, so you could not even find a cup in the kitchen area. 2.Extremely low cleaning standard. Yes, just like others say, your room will be full of insects, both alive and dead. Use your caution before your take a bath, because dead insects will be in it. Use your caution too before you step into your bed, because chances are you will step on insects and killed them. My room has insects at almost every corner as well as on the windows sill slots, I know this is a hotel in the forests and insects are common, but this is not the excuse, I’ve stayed at many hotels like this, they always try to control the insects and bring you a clean and sanitary environment to the guest, but this hotel definitely does nothing. Even a basic housekeeping could clean out the dead bodies of the insects, but they stayed their. 3.Poor service. Except the service I received at check in, the other services including check out and many other, are not up to the standard of Hyatt. Some Staffs are rude, lack the basic communication skills with costumers, some are not that warming, but they at least does their job, ok, thank you. At last, I know this hotel transformed into Hyatt unbound collection this year, I visited it hopping Hyatt could upgrade the hotel to a much higher level than the former one, but the experience is very disappointing, I think this hotel only fulfill the standard of a B & B (average level not the higher level), not up to the standard of a hotel not to mention a Hyatt hotel standard. I will never come back again and I will not recommend this property to any friends of mine.…