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We visited China in October 2017. While there for 2 weeks, we stayed at several Sheraton hotels across China. The food was excellent especially the breakfast buffets. There were some issues with the rooms. The beds were so hard in most of the hotels that...More
Stayed here while I was visiting Beijing. This is a beautiful hotel. Rooms were warm and air conditioning was not on, but the window did open so there’s that. Breakfast was amazing! Everything and anything you could hope for! Highly recommend this hotel.
I stayed at this hotel for a night during my visit to Beijing. I was surprised with the hotel in so many ways.
First I thought this hotel is so far away. Actually it is not too bad. It is around 10-15 minutes walk from...More
Response from 鸿华 张, 总经理 at Four Points by Sheraton Beijing, Haidian Hotel and Serviced ApartmentsResponded 6 March 2018
Thank you for your feedback during your stay with us. We really appreciate the time you have taken to provide your detailed feedback.
We understand that we still have a lot of work to do to continuously improve our service quality standards and...More
Last week I stayed 2 nights in this hotel. Check-in service was good. Hotel generally is ok. The room is unfortunately a business hotel museum, relatively old and in need of an update. If you want to see what a business hotel used to look...More
Response from 鸿华 张, 总经理 at Four Points by Sheraton Beijing, Haidian Hotel and Serviced ApartmentsResponded 30 January 2018
Thank you for staying at Four Points by Sheraton Beijing, Haidian and sharing your experience here on tripadvisor. We sincerely apologize for the inconveniences happened during your stay.
I have gone in details through your points with all our team in the hotel and...More
The rooms and facilities are actually very nice, with Indoor pool and great bathroom. However, we found one staff out of 20 we encountered that spoke limited English. I wish I could rate this hotel better but...
Our expericence with concierge was possibly the worst...More
Response from 鸿华 张, 总经理 at Four Points by Sheraton Beijing, Haidian Hotel and Serviced ApartmentsResponded 9 January 2018
Thank you for staying at Four Points By Sheraton Beijing Hotel ! We sincerely apologize for the inconveniences happened during your stay, especially about our Concierge. The issue have been reported to the entire management team already, and we are on our way...More