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Hotel Jen Upper East Beijing(A Shangri-La Hotel)

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#55 of 6,163 Hotels in Beijing
Certificate of Excellence
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Hotel Jen Upper East Beijing(A Shangri-La Hotel)
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518 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Reviewed 2 weeks ago

My company choose this hotel to stay for 2nights and though this was a modern chic type of hotel it was situated in the middle of nowhere. Shopping or eating out is a taxi drive away. even public transport is quite far. But the level of service was excellent. We stayed at the left wing and the rooms were spacious...

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Helpful?
Thank Niroshana J
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Niroshana J We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours. Besides, the hotel also do provide complimentary shuttle services to Beijing's major shopping centre and city interests for...

Pune
Reviewed 31 October 2016 via mobile

The room temperatures are still very low. It becomes a very uncomfortable stay. Many travelers reporting about the same problem. You don't have it in other Hotels in Beijing now. The breakfast is ok but nothing special. The gym and pool are ok. Few TV-systems on the treadmills are not working.

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Helpful?
Thank mainzel62
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear mainzel62 Many thanks for your review on behalf of Hotel Jen Upper East Beijing. First of all I am disappointed to hear that you had difficulties during your stay. We had addressed the issue with room temperature as well as the facilities in the gym. We do apologize for the inconvenience caused during your last stay. We hope to...

Dauphin Island, Alabama
Reviewed 31 October 2016

This is a very excellent hotel for the money. There was someone on the desk at both check in, & check out, that was fluent in english. Conveniently located close to the Airport. A large number of flight crews were staying there. Out of the dozen or so hotels we stayed in in China, they had by far & away...

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Helpful?
Thank dwdawg
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear dwdawg Thank you very much for choosing to stay at Hotel Jen Upper East Beijing. We are delighted to know that you are satisfied with the stay and we will pass on your compliments on the breakfast to our culinary team. Sincerely appreciate you spending time making comments for us and we look forward to seeing you again in...

Jerusalem
Reviewed 30 October 2016

Very nice, modern and clean hotel. Very relaxing from the busy city. But the hotel is far from any city highlights, there is an unhelpful shuttle twice a day. Even the subway station is 1.6 km away, 20 min walking. Taxis are cheap but you don't always want to use them.

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Helpful?
Thank CityHopperJerusalem
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear CityHopperJerusalem Many thanks for your review on behalf of Hotel Jen Upper East. First of all I do apologize if the shuttle service had not been to your convenience during your stay. Nonetheless we do appreciate that you like the quality and cleanliness of the hotel. We hope to be able to welcome you back for your next visit....

Hong Kong, China
Reviewed 27 October 2016

My daughter recently went to Beijing with her school and stayed at the Jen Hotel. She was really only there to sleep and have breakfast but said that the time she spent there was fine. The school booked a room with two single beds and a bathroom, which was perfect for her and her roommate. Beds a bit on the...

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Helpful?
Thank Castways C
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Castways C Thank you for taking time to share a review following your daughter's stay with us in Beijing. We are delighted to learn that she enjoyed her time whilst here. As for the locality of the hotel, we are 20 mins away from the Beijing international airport. There is a subway station located about 15 minutes walking distance...

Cape Town Central, South Africa
Reviewed 27 October 2016

This is a really nice hotel, but located to far from the city centre with no access to the Metro - basically you have to eat dinner in the restaurants at the hotel if you dont feel like booking a taxi - breakfast provided lots of options but very busy at certain times - some people had to q -...

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Helpful?
Thank rhodene
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear rhodene Many thanks for your review on behalf of Hotel Jen Upper East Beijing. First of all I am disappointed to hear that the team members had not shared with you the locality of the nearest subway which is only 15 mins walk from the hotel and we are in fact 20 mins away from the airport as well...

Ankara, Turkey
Reviewed 26 October 2016 via mobile

İt was very short stay for me. I stayed just one night here. So i couldnt taste breakfast.. But i am sure that it is tasty.!! Rooms are clean And full of light:))) Staff are helpfull and friendly. İt is very big hotel. Around 30 floors. And they have happy hours between 6-10 Pm at 26 th floor:)))

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Helpful?
Thank Osman D
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Osman D Thank you for your review, glad to hear that you enjoyed the happy hour in our club lounge. We appreciate your compliments on our facilities and also your confident in our food offerings. Both my team and I are looking forward to welcoming you back on your next visit to Beijing. Best regards Alan

Colombo, Sri Lanka
Reviewed 25 October 2016 via mobile

I just loved the view from my room which was on 18th floor.I gotta see the whole city in birds view.Amazing sight it was. Room was spacious and bed was really comfortable.Room had everything we wanted.Even my bathroom had a big viewing window. Housekeeping and hotel staff was friendly and helpful. Hotel looks elegant everywhere. They provide transport to so...

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Helpful?
Thank Chathuri D
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear Chathuri D Thank you for your kind note on tripadvisor.com We are very much flattered to learn of your praises in regards to our facilities and services. We do indeed try to create a memorable experience for all of our guests; delightful to hear that you appreciate the way we do things. We are looking forward to welcome you...

Denmark
Reviewed 20 October 2016 via mobile

This hotel is newly renovated and is now part of shangri-la, even though the shangri la name doesn't appear anywhere at the hotel, but the reception claims it is Hotel Jen Shangri-La which is sane name on the website. My family and I stayed fir two nights, we got an upgrade upon check in and a extra bed which was...

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Helpful?
Thank J0hn_travel
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear JOhn_travel Thank you for your review, glad to hear that you appreciate the easy access from hotel to downtown locations and airport. Yes, there are more than 20 restaurants within a 10 minute walk from the hotel and we also provide daily shuttle bus which brings you to the main city centre during different times of the day. We...

UK
Reviewed 18 October 2016

Hotel room on the smallish side - but was clean and modern. Using hotel key card to operate lift had varying levels of success to get it to work. Restaurant upstairs was fabulous - definitely recommend. Noisy building work on site next to hotel wasn't great late at night. Reasonably close to airport, but not great location to explore sights.

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Helpful?
Thank jelly77
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing(A Shangri-La Hotel), responded to this review

Dear jelly77 Thank you for staying with us and sharing your feedback following your recent stay. We apologies for the inconvenience created while operating the lift and will most certainly get it resolved. However it come as a surprise to us about the noisy work you had highlighted as no construction work are allowed in the late night, therefore any...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Upper East Beijing, managed by Shangri-La Hotels and Resorts, is strategically located in the north-eastern area of Beijing's central business district, just 20 minutes from Beijing Capital International Airport and the new China International Exhibition Centre. Well positioned between the Third Embassy District, Wang Jing Hi Tech Park and Lido Place, the hotel features 403 guestrooms and suites, two designer restaurants, one bar and one lounge, and 11 secluded venues devoted to private dining. The hotel enjoys open views of the adjacent park and city skyline and offers guests a peaceful and quality environment. Close by is the fashionable 798 art district, Sanlitun Village, the Bird's Nest and the Water Cube. The hotel's Jen's Space, Grand Ballroom and 15 flexible meeting rooms are all fitted with the latest conferencing systems, making it an ideal choice for meeting, incentive, conference and exhibition (MICE) participants and delegations. ... more   less 

Additional Information about Hotel Jen Upper East Beijing(A Shangri-La Hotel)

Address: 2 Dongsihuan Beilu, Chaoyang District, Beijing 100016, China (Formerly Traders Upper East Hotel,Beijing)
Region: China > Beijing > Jiuxianqiao
Price Range: ₹ 7,352 - ₹ 13,213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Upper East Beijing(A Shangri-La Hotel) 4*
Number of rooms: 403
Reservation Options:
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Hotel Style:
#31 Business Hotel in Beijing
#33 Spa Hotel in Beijing
#42 Family Hotel in Beijing
#48 Luxury Hotel in Beijing
#52 Romantic Hotel in Beijing
#113 Best Value Hotel in Beijing
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Upper East Beijing(A Shangri-La Hotel) staff and other travellers.
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Questions? Get answers from Hotel Jen Upper East Beijing(A Shangri-La Hotel) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably no bad rooms, as it's located back from the street. So no traffic noise.”
 of 5 bubbles dwdawg, 31 Oct 2016 | Read review
“View at rear.”
 of 5 bubbles 141derylg, 16 Sep 2016 | Read review
“Try to get a room as high as possible (24th floor) in the East Tower facing the canal/park.”
 of 5 bubbles WolframKo87, 4 Sep 2016 | Read review
“I was on the 11th floor - no outside noise...very comfortable.”
 of 5 bubbles pam28, 14 Aug 2016 | Read review
“try to get on the 27th floor”
 of 5 bubbles kcaldwell91, 13 Jul 2016 | Read review
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