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Traveller (1270)
Room & Suite (278)
Pool & Beach (85)
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Overview
  • Excellent68%
  • Very good26%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“hippo breakfast”(14 reviews)
“game drives”(134 reviews)
“rooms are small”(16 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,027)
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Traveller rating
599
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599
235
44
9
6
Show reviews that mention
All reviewshippo breakfastgame drivesrooms are smallthe riverhippo poolhill overlookinghill topsmall hillsitting areathe reservereception areachampagne breakfastlunch and dinnermigration seasonmosquito nettinggift shopindian food
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1 - 5 of 893 reviews
Reviewed yesterday

This is an older lodge - but it is a classic - with attention to every detail. All rooms overlook the reserve and you see elephants and giraffes walking by. The rooms are lovely with a very African feel. Pool area is beautiful - although...More

Thank 541plaid
Reviewed 1 week ago

We stayed for four nights in Mara Serena and it was the best hotel we've ever stayed in. The magnificent views over the plain mean you can sit out in the sun and watch animals roaming below with binoculars and the facilities (pool, gym, steam...More

2  Thank Aisling B
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 4 days ago

Dear Aisling Thank you for sharing this great review. We are happy to read of the great rating of both the facilities as well as services. The triangle is actually not small but i suspect the access of some areas may have been limited due...More

Reviewed 1 week ago via mobile

We recently decided to take a gateway together as afaimily to Mara Serena safari lodge on a 3 days safari trip and as the words had it, mara Serena safari lodge is indeed the best of all the fury safari accommodation I have ever been...More

Thank Simon M
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 4 days ago

Dear Simon Thank you for choosing stay with us at Mara Serena during your recent Safari. We are delighted to see that our team delivered and we thank you for your commitment to have the lodge as your top choice in Masai Mara. With warm...More

Reviewed 1 week ago

The lodge is great. Situated on the cliffs so you can see the river as well as the Mara plains. From every room you can see wildlife at a distance. And outside the balcony you can see meerkats and warthogs. The lodge is situated at...More

Thank S0nki
Response from SerenaHotels, Manager at Mara Serena Safari LodgeResponded 4 days ago

Dear Sonki Thank you for sharing your feedback. First kindly accept our sincere apologies for no living up to expectations. We have noted the various areas where our teams missed the ball and will address the same in details with a view of ensuring that...More

Reviewed 2 weeks ago

It's easy to like Mara Serena Lodge simply because of the beautiful views, but apart from this, the lodge is great in so many ways, right from the service from the staff to the good quality of meals. Also liked the lodge design, which is...More

Thank jacobmar270
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 2 weeks ago

Dear Jacobmar Jambo from the Mara Serena Family. Happy to read of this wonderful review. We are happy to note that you had such a lovely experience at our facility. Indeed despite being a lodge, we endeavor to ensure that our guests receive personalized service....More

View more reviews
Most Booked Properties in Masai Mara National Reserve
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 227 - US$ 766 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 227 - US$ 766 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1270)
Room & Suite (278)
Pool & Beach (85)
Dining (57)
Family and Play Areas (7)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Pravin_Patel-Atlanta
19 May 2018|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Pravin, Yes we do offer Laundry services and is chargable.
0
Votes
Diane L
15 March 2018|
Answer
Response from SerenaHotels | Property representative |
Hello Diane, Not sure when you are planning to stay so that we can give a proper feedback? Howver, February this year was a hot month, with day temperatures as high as 27 degrees Celsius or more and cooler nights at... More
0
Votes
Room Tips
"Take one close to the main lodge as it is a long walk uphill!!!"
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"Choose the rooms that face the river."
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"ALL rooms have an EXCELLENT view"
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"All rooms are great!!!"
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