This was probably the 10th time I stayed at the Doubletree in Nairobi. It is a terrific hotel; good service and is very clean and well-equipped. Always a good experience. The staff are most accommodating and helpful; the manager is accessible and keeps on top of things.
I choose to do my birthday at Double Tree and this turned out to be one memorable and beautiful experience, I loved close to everything about the place except for the menu which I found to be substandard given the whole earth and decor of the hotel, I loved the pool side view but what won me over the most was the food, I had a four course meal which was initiated by a starter greek salad, pork ribs and chicken wings as an appetiser, potato wedges/lamp chops/ spinach/ butter soup as the main course and my vanilla and chocolate cake topped with strawberries and cherries as the perfect desert. the food was perfectly seasoned and cooked, I loved the experience.
The location of the hotel is very good within minutes from the International Airport. The hotel pick up service is very good. The rooms are clean comfortable and cosy. The service levels are very good. The staff is friendly. Value for money proposition .
Just spent 12 days at this hidden gem and it was very pleasant. I want to mention a particular member of the housekeeping staff called Patrick who was always cheerful and friendly. Thanks Patrick for making my stay that bit more pleasant.
Good service and food, Good boking inn, I like the way the rooms were cleaned, the arrangement of the bathroom area. Towels were sufficient displayed in the bathroom. The lights in the room were well arranged.Temperature were to be managed correctly.
We had a big group staying in the Doubletree Nov 2022 and the whole stay was wonderful. The staff are very professional and attentive and John the server was a particular favourite - very friendly and took great care of us all. We’ll definitely be back!
We stayed at the doubletree the day before we left for safari. The hotel is very clean, modern, spacious. The rooms are a great size with all amenities. It was also very safe with gates and security present. We really enjoyed our stay but what I came here to write is that the true gem of the hotel is John who works in the bar/restaurant. He is the most kind, friendly and attentive person we have come across. We chatted about the Mara and he gave great recommendations on food. The samosa and the mushroom pasta you must not pass up. We loved John so much we tried canceling our other hotel for when we return to stay here again. Don’t hesitate to book and please visit our friend John!
I would not recommend this hotel because they would rather lose a booking because a participant accompanying a 10-year-old would be unable to check in because the minor would need to eat breakfast and dinner. Despite the fact that it is a business meeting with a group booking of more than 45 participants (meeting&accommodation), I would not consider or be flexible in any way. Among the many participants, it appears that they will be at a loss to accommodate a minor. What a pity. It's strange how the hotel can lose one booking out of the more than 45 booked participants because of a ten-year-old. They do not serve fresh juices, the coffee is not rich.
We were in Africa for an extended stay and used the Nairobi Double Tree as a base for almost 3 weeks. The staff was amazing as we checked in and out; stored luggage; fed us and cared for us. We stayed in three different rooms. They were all very nice and clean. One of our highlights of our stay was the outstanding bartender Safari. He always went out of his way to make sure we were taken care of. Wonderful stay!
I enjoyed the services provided at Double Tree specifically the services for by George Aketch for the conference package provided for by the hotel for 5 days. He was efficient and went over and above to make sure that were well taken care of and would make frequent visits to the conference room to ensure that everything was running smoothly. He was also very courteous, presentable and pleasant to the whole team during the whole stay.