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DoubleTree by Hilton Nairobi Hurlingham

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Traveller (206)
Room & Suite (53)
Dining (46)
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About

#37 of 245 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
A contemporary hotel in Nairobi with a unique architectural style, elegant decor, personalized service and affordable top quality facilities for your accommodation, meeting, leisure and culinary needs. DoubleTree Nairobi's 109 air-conditioned rooms and suites offer luxury accommodation in Nairobi in an elegant and contemporary style, thus well placed to host conferences and business meetings, in addition to small groups, couples and families. DoubleTree by Hilton Nairobi Hurlingham is situated in a quiet corner on Ngong Lane, off Ngong Road with easy access to; popular shopping malls like Prestige Plaza, Yaya Centre and The Junction; Nairobi Business Park; Health Centres and Golf Courses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Quiet
457Reviews22Q+A65Room tips
Traveller rating
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Faith M wrote a review Mar 2024
3 contributions
This is the first Hilton hotel i have been to and they don’t recognize Hilton honors members.The food was great but the service felt not satisfying.The staffs need to be more educated regarding Hilton honors members.How possible is it that only applies only if you have booked a room
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Anantharaman Subramanian, General Manager at DoubleTree by Hilton Nairobi Hurlingham
Responded 1 week ago
Hi Global2850982369, Thank you for sharing your experience with us. We are sorry that we fell short in ensuring a perfect stay. To earn Hilton Honors Points or credit toward tier status for hotel stays, a Member must be a registered, paying and staying guest at a participating hotel within the Hilton Portfolio.A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, HiltonGetaways.com bookings; Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. We hope that the above clarifies your concerns. Should you have any further questions please feel free to contact me at any time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike Sinatra wrote a review Nov 2022
4 contributions4 helpful votes
Hotel's Favourite
We were in Africa for an extended stay and used the Nairobi Double Tree as a base for almost 3 weeks. The staff was amazing as we checked in and out; stored luggage; fed us and cared for us. We stayed in three different rooms. They were all very nice and clean. One of our highlights of our stay was the outstanding bartender Safari. He always went out of his way to make sure we were taken care of. Wonderful stay!
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: Make sure you tip the bellmen and wait staff!! They deserve and appreciate it so much!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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GeORgeziLLA wrote a review Jan 2024
Port Orange, Florida1140 contributions222 helpful votes
+1
As a Hilton Gold member check in was flawless , at 1st we stayed in a Standard room, then after few days came back and we were upgraded to Double junior suit. Spacious room with a nice touch of decor, clean and updated amenities. One of the best Hilton we've stayed. Bellboys we're very courteous and a nice restaurant at the ground level.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Please parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gerald Mugera, Guest Services / Front Office at DoubleTree by Hilton Nairobi Hurlingham
Responded 25 Jan 2024
Dear georgemA542FP, Thank you for your loyalty to our brand. We are happy to learn that you enjoyed your stay at DoubleTree By Hilton Nairobi Hurlingham. As a hilton honors Gold member you are our valued guest! We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharifah M wrote a review Jan 2024
1 contribution
DT is located in one of the calmest place in Nairobi and that drew me in. I had workshops in their hall and stayed for almost a week at DT. The personnel at the front desk, restaurant, chauffeur, housekeeping were very professional and supportive. My team and I had an amazing stay experiencing the hospitality of Kenyan people and culture. I would go back anytime.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SHANGRI L wrote a review Nov 2023
Oldsmar, Florida14 contributions2 helpful votes
Embarrassing to the Hilton brand. Worst Doubletree Hilton I have ever been across the world. Upon check in, I was not acknowledged as a Diamond member,given the crappiest room, no water supplied. Every item is calculated to the very detailed. On the second day I requested for an upgrade and was finally given a deluxe room. At the breakfast room, we are asked our room number multiple times by every waiter. Never seen this before. Upon check out I was presented with a bill for hotel stay and transfer when my booking clearly showed I used my points with the 5th night free. As for the transfer it was never confirmed and I had no way of communicating with the driver of my flight changes. The hotel is being very screwy. Trying to charge for extra for what had already been paid or not confirmed. I would avoid this hotel by all means!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Low quality breakfast. Room is very basic. All supplies are provided with limitations. Check your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Balogun Olatund... O wrote a review Nov 2023
Chicago, Illinois9 contributions1 helpful vote
The Management needs more orientation to be able to take good care of a Diamond guest. The menu is below standard. Doubletree by Hilton Nairobi Hurlingham needs attitudinal change. The service generally is very poor. They frowned at you entertaining your guest during breakfast even as a Diamond guest. No value for money. Too conservative to be a good property.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2023
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerald Mugera, Guest Services / Front Office at DoubleTree by Hilton Nairobi Hurlingham
Responded 14 Nov 2023
Dear doublejp2022, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Regarding complimentary breakfast the diamond member is entittled to breakfast for a registered guest staying in a members room on qualifying stays at hotels when there are additional charges for double occupancy. This benefit excludes stays at any hotel when the rate includes additional components (e.g., meals, activities, parking); specialized rates (e.g. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge; or is an All-Inclusive property. Your guest was not registered nor staying at the hotel at the time. This is the reason you were requested to settle for the meals he had at the hotel. Your comments about our menu have been well noted and being looked into. Thank you for your feedback and loyalty to our brand and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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grahamrsimms wrote a review Oct 2023
Hong Kong, China117 contributions90 helpful votes
Whilst the rooms and public spaces came up to the expected standards of a Hilton Doubletree hotel, the most notable feature of this particular hotel is the poor service provided by many of the staff encountered. Although the staff were perfectly pleasant, we were often met with confusion over basic requests and sometimes little common sense, for example clearing away breakfast before we'd finished (we were at the buffet), confusion over why we'd want milk in our coffee, and multiple knocks on the door to our room the day we were checking out asking to clean the room. I'm a sympathetic hotel guest and with better training for the staff, this could be a great hotel.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cynthia m wrote a review Oct 2023
Nairobi, Kenya1 contribution
I stayed there this October. Liked the good service from Jackson at the restaurant he was really nice. He took good care of us. Am grateful. Thank you Jackson for making my stay lovely. The housekeeping team was also awesome. I would recommend the property 10/10. Asante Jackson. ❤️
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Date of stay: October 2023
Value
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Trip type: Travelled as a couple
Room Tip: The pool is awesome
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mikeeeee wrote a review Sept 2023
Dar es Salaam, Tanzania1 contribution
During my staying in DoubleTree by Hilton Nairobi Hurlingham, i had a good time for about14 days. But as I checked out, the reception, whose name shall be Brenda, asked me to pay for my fare during staying. After paying once, the reception kept saying they did not receive my payment and refused to find out the exact problem. I paid twice so I could go for ky flight, the hotel till now has never contacted me for any feedback. The simple way of keeping the hotel”s interest is pretty impressive. So, would I go back to this Hilton? Yes with my camera next time if the problem is not solved.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Pay with cash, you never know when they could not receive the payment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerald Mugera, Guest Services / Front Office at DoubleTree by Hilton Nairobi Hurlingham
Responded 4 Sept 2023
Dear Dreamer55250995713, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. The charge could not appear on our POs and the result was a double charge on your end. Please understand that this was purely out of our control since our banking platform did not return a successful transaction message thus the reason you were requested to settle with another card. We sincerely apologize for the inconvenience. A request was sent to our bank for a refund of the Kes. 12,150 as per email shared with you earlier on 26th August 2023.As per feedback from the bank, the reversal was succesful. Please allow us to follow up this issue again and will update you accordingly. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sadru D wrote a review Sept 2023
Mansfield Woodhouse, United Kingdom4 contributions
The service, quality and variety of food was excellent. Very friendly and helpful staff at all times. The rooms and the bathrooms were cleaned every morning including Sunday by very efficient and well trained staff.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹9,434 - ₹11,271 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Amber Hotel
LOCATION
KenyaNairobi
NUMBER OF ROOMS
109
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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DOUBLETREE BY HILTON NAIROBI HURLINGHAM - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Nairobi Hurlingham
Which popular attractions are close to DoubleTree by Hilton Nairobi Hurlingham?
Nearby attractions include Yaya Centre (1.0 km), Ngong Racecourse (0.9 km), and The African Thrillist (1.0 km).
What are some of the property amenities at DoubleTree by Hilton Nairobi Hurlingham?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at DoubleTree by Hilton Nairobi Hurlingham?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Nairobi Hurlingham?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Nairobi Hurlingham?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Nairobi Hurlingham?
Conveniently located restaurants include Jakoni, Mama Rocks Gourmet Burgers - Kilimani, and CJs Kilimani.
Are there opportunities to exercise at DoubleTree by Hilton Nairobi Hurlingham?
Yes, guests have access to a pool and a fitness centre during their stay.
Does DoubleTree by Hilton Nairobi Hurlingham have airport transportation?
Yes, DoubleTree by Hilton Nairobi Hurlingham offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Nairobi Hurlingham?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Nairobi Hurlingham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Nairobi Hurlingham?
Many travellers enjoy visiting Dedan Kimathi Statue (4.5 km), Brite Afrika Safaris (4.0 km), and The Galton-fenzi Memorial (4.2 km).