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- Excellent59%
- Very good22%
- Average10%
- Poor6%
- Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
Wheelchair Access
Conference Facilities
Dry Cleaning
Star rating provided by Expedia.
4 Star Hotel
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Standard Room
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Show reviews that mention
All reviewscurry flavoursdiamond plazabeautiful hotelumami restauranteasy access to downtownunagigreat facilitiesarrange transportationreception teamstate of the artmodern amenitieslocation is excellentnational museumrecommend this hotelfour nightsrestaurant staffexcellent stay
Reviewed 6 March 2018 via mobile The rooms are a good size and well laid out. Seems with a lot of these hotels which are not affiliated with chains that they just fall short on detail. My room was not by the looks checked off by the service staff when they...More
Dear Rodney,
Thank you very much for your feedback.
Your feedback is very important to us.
We have taken account of all those areas that we did not meet your expectations and we sincerely apologize for that.
We promise to continue striving hard to make...More
Reviewed 7 July 2017 Tucked in the heart of parklands area is this stylish hotel with amazing ambiance and decor. Super friendly and knowledgeable staff. I loved the different restaurants offering different cuisines. The rooms are exceptional! My new favourite get-away spot.More
Dear Guest,
Thank you for your amazing review posted on Trip Advisor about your recent stay at The Concord Hotel & Suites , Nairobi.
We are truly delighted to know that you had an unforgettable experience and were astonished by the quality of service and...More
Reviewed 23 February 2018 Yellow (you can only imagine, why) sheets, awfully smelly bathroom, TV is not working and maintainance wasn't able to fix it within 2 days! food very mediocre. construction work all the time. there are 3 restaurants, all of these most of the time zero clientsMore
Thank you so much for your feedback.
We deeply regret the experience you faced at the hotel.
We assure you that this is not the service standards we set and that we will take this up very seriously with the concerned departments.
We are in...More
Reviewed 21 February 2018 via mobile I spent with family 5 nights as a group of 3 rooms, the hotel is a very nice place, clean, food being very good and having choices with few restaurants available. The breakfast is a decent spread having good choices. The staff is nice and...More
Thank you so much for your feedback and thanks for rating our concierge team highly.
We deeply regret the experience you faced at our restaurant.
We assure you that this is not the service standards we set and that we will take this up very...More
Avadhutjoshi
Mumbai, India
Reviewed 8 February 2018 I have stayed at this hotel previously many times and this property remains my first choice whenever I visit Nairobi. The Hotel is based in Westlands area and may not suitable for businesses in CBD or Upper Hill area. The hotel was set up just...More
Dear Guest,
Thank you for taking time to send us your feedback.
We have taken your recommendations about the breakfast, and our Executive Chef has just launched new menu items, including a health corner.
It has also come to our attention that we need to...More
View more reviews
Awards & Recognition
Certificate of Excellence Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Details
Price range
US$ 139 - US$ 407 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#16 Spa Hotel in Nairobi
#27 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
All photos (122) 122
Full view
Business Centre & Event Rooms (7)
"Rooms on the 9th and 10th floor are strategically located near the gym and pool."
"Ask not to face the slums"
"It would seem all the rooms are good."
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