We recently visited Ngong hills on a business trip to Kenya. Located just out of the city (CBD Nairobi), the hotel offers probably one of the best accommodations in Nairobi. The vibrant and engaging area has many dining out and shopping options. The rooms are comfortably spacious, with a neat and clean bathroom. Additonally, the kenyan breakfast buffet is sumptuous, with various options. The decor and interior are classically elegant and superbly maintained. I did appreciate Samuel from the desk who was really helpful during our stay, recommended to visit once again for a vacation with a number of places and sights to see and thinking about it I just can't wait to experience this wonderful Kenyan hospitality. Thanks a bunch!!!
The place was good and i give 90% as overall score, the food was good, the ambience was good, rooms are good, the place is cool and nice. No noise. However, I feel that the smoke sensor should only detect the specific room to avoid inconveniencing other guests. 2. Though the beddings they were torn. Kindly arrange to replace 3. The bathroom drainage system is too slow in releasing water hence much water is retained while still bathing. Kindly check on that. Otherwise the stay was okay
We enjoyed our stay, everyone was very nice and professional. Food was my favorite part ;). We attended a conference here and the auditorium was always very nice and the breaks with good snacks and tea.
The hotel is great for stays in Nairobi. It is well located for easy access around Nairobi, the staff are great, the food in the restaurant is super, the rooms are well equipped and comfortable, and the vibe is calm.
Excellent customer service. A wide variety of meals to choose from. The rooms are utterly clean. Quite some ambience here. I specifically want to thank Lilian, Miriam & the rest of the team for their help during my stay here. I definitely will come back again. Thank you.
James at the reception has been nothing short of amazing, and made sure a bag of laundry I had was cleaned urgently within the day (I checked in on a Sunday morning). They even managed to remove two nasty red wine stains from my favourite white pants! The hotel itself is super central, clean and nice. Look no further if you need an accommodation in Ngong road (fun fact: this is the oldest establishment in town)!
I really enjoyed the accommodation, the room was neatly arranged and clean at all times. The receptionist was very friendly and helpful.The whole team general was welcoming and providing the best services there is. Looking forward to visit again.
I organized a 5- day bootcamp training for twenty (20) youth and organizations leaders, which took place at Ngong Hills Hotel. The first thing that caught my attention was the speed with which emails were responded to and calls were picked within the first ring. On the day of check in, staff were on standby to receive my team, the rooms were well kept and spacious, the meals, (Breakfast, Lunch & Dinner) was well prepared and in varieties, considering different preferences and health conditions. The staff had proper customer etiquette and ensured guests were well attended to.
Excellent customer experience, very supportive staff; and a wide variety of meal plan. The ambience is great and strategically located very close to the road. Ngong Hills Hotel has very well laid out rooms and they keep time on just about everything
Hotel is well located, it is close to everything, the service to the customers is professional. the rooms are cleaned every morning with very professional people. each question has an answer and the answer is very fast. I have a good service and in the coming I will come back to this hotel