Ngong Hills Hotel

Ngong Hills Hotel

Traveller (32)
Superior room
Room & Suite (15)
Dining (2)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#72 of 245 hotels in Nairobi
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
We are a fully fledged four star Hotel conveniently located along Ngong road, just 4.5 km from the Nairobi city centre and about 20 km from Jomo Kenyatta International airport with easy access to Wilson Airport, major corporate and diplomatic missions’ offices that makes us the deal conferencing and accommodation facility. We have 110 elegantly furnished rooms for accommodation which include 97 Superior rooms, 6 Executive suites and 7 Family rooms. There are three restaurants available to guests at Ngong Hills Hotel, offering local and international cuisines, a coffee lounge, state of the art modern bar and 7 conferences halls all fitted with modern conferencing technology.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Squash
Darts
Kids stay free
Valet parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Evening entertainment
Karaoke
Walking tours
Nightclub / DJ
Babysitting
Children's television networks
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shops
Sun terrace
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Afrikaans, Swahili

Location

Ngong Road, Nairobi, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Jomo Kenyatta Intl Airport
15.5 km
See all flights
Wilson Airport
1 Attraction
within 0.5 kilometers
71Reviews4Q+A10Room tips
Traveller rating
  • 31
  • 28
  • 11
  • 0
  • 1
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Sakwa James M wrote a review Nov 2021
5.0 of 5 bubbles
Excellent customer experience, very supportive staff; and a wide variety of meal plan. The ambience is great and strategically located very close to the road. Ngong Hills Hotel has very well laid out rooms and they keep time on just about everything
Read more
Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Rooms on 1st floor would be great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 26 Nov 2021
Thank you for your review of our property we are pleased to know you enjoyed your stay with us we do hope to host you again soon
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Federico B wrote a review Jun 2022
5.0 of 5 bubbles
James at the reception has been nothing short of amazing, and made sure a bag of laundry I had was cleaned urgently within the day (I checked in on a Sunday morning).
They even managed to remove two nasty red wine stains from my favourite white pants!
The hotel itself is super central, clean and nice.
Look no further if you need an accommodation in Ngong road (fun fact: this is the oldest establishment in town)!
Read more
Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanja Wacai, Owner at Ngong Hills Hotel
Responded 13 Jun 2022
Dear Federicob, Thank you for taking time to leave a review! We are thrilled to hear that you had a wonderful experience at our hotel. James is an important member of our team and we are delighted to hear that he provided excellent service and made your stay with us memorable. Guest satisfaction is our top priority and our goal is to always exceed your expectations. Thank you and we look forward to hosting you again soon. Have a wonderful day.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
millie wrote a review Mar 2024
3.0 of 5 bubbles
My husband and I stayed at this hotel for 5 nights. Our first night was wonderful. We had a housekeeping issue the 2nd night and had to move to a different suite on the same floor. The housekeeping supervisor Mr Cephas was very kind and professional in solving our issues. The staff is friendly, the food is not bad. I must say though that the hotel could do better as far as paying attention to details. Shower glass doors, water drainage in the shower was too slow. Hallway carpet had stains that could easily be cleaned to give guests a 4 star experience.
Read more
Date of stay: March 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: If you like attention to details, have the room thoroughly inspected to make sure it meets your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Morgan wrote a review Oct 2022
5.0 of 5 bubbles
We recently visited Ngong hills on a business trip to Kenya. Located just out of the city (CBD Nairobi), the hotel offers probably one of the best accommodations in Nairobi. The vibrant and engaging area has many dining out and shopping options.

The rooms are comfortably spacious, with a neat and clean bathroom. Additonally, the kenyan breakfast buffet is sumptuous, with various options. The decor and interior are classically elegant and superbly maintained.

I did appreciate Samuel from the desk who was really helpful during our stay, recommended to visit once again for a vacation with a number of places and sights to see and thinking about it I just can't wait to experience this wonderful Kenyan hospitality.

Thanks a bunch!!!
Read more
Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanja Wacai, Guest Services / Front Office at Ngong Hills Hotel
Responded 17 Oct 2022
Hello Nicole, thank you for sharing your feedback with us. We're so glad to hear that you had a wonderful experience during your recent stay with us. We work diligently to ensure that we offer the best possible services to our guests and we're glad that this commitment was reflected during your visit. We'll make sure Samuel receives your feedback, he will be thrilled to hear your kind words. Thank you again and we hope to make your next visit as memorable. Have a lovely day ahead.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CHEBOI STELLA W wrote a review Jan 2022
5.0 of 5 bubbles
I organized a 5- day bootcamp training for twenty (20) youth and organizations leaders, which took place at Ngong Hills Hotel. The first thing that caught my attention was the speed with which emails were responded to and calls were picked within the first ring.

On the day of check in, staff were on standby to receive my team, the rooms were well kept and spacious, the meals, (Breakfast, Lunch & Dinner) was well prepared and in varieties, considering different preferences and health conditions.

The staff had proper customer etiquette and ensured guests were well attended to.
Read more
Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 21 Mar 2022
Dear CheboiWakoli, Thank you for leaving a review! We value your feedback. We're glad to hear that you enjoyed your stay with us. Thank you and we look forward to having you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wacai M wrote a review May 2023
Mombasa, Kenya
5.0 of 5 bubbles
Amazing hospitality and friendly staff. The rib platter was especially delicious. We also enjoyed the extensive drink menu with the variety of cocktails to choose from. Would definitely visit again and again.
Read more
Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boago G wrote a review Jun 2023
3.0 of 5 bubbles
Received the best service from Lilian. She patient's responded to our needs, and represented the hotel very well, exceptional customer management skills.
The food is okay, tasty and prepared fresh. Keep it up
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alieu wrote a review Mar 2021
Sudan
5.0 of 5 bubbles
The Hotel is great, quality, business hotel with modern rooms. The rooms are similar to many of the business hotel chains in the US. Clean, Comfortable. Modern, Secure. Air Conditioning. Fast WiFi. Good restaurant and a lounge. Close and convenient to the shopping malls. A reasonable price for this quality of hotel. I recomend
Read more
Date of stay: February 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 4 Mar 2021
Dear Yaaka, Thank you for taking time to review our hotel on Trip advisor. We are glad you had a wonderful experience at our hotel and you enjoyed your stay with us. We look forward to another opportunity of service to you and colleagues. With best regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gladys M wrote a review Mar 2022
Lavington, Kenya
5.0 of 5 bubbles
I really enjoyed the accommodation, the room was neatly arranged and clean at all times. The receptionist was very friendly and helpful.The whole team general was welcoming and providing the best services there is.
Looking forward to visit again.
Read more
Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 21 Mar 2022
Dear Gladys, Thank you for taking time to leave a review! Our primary goal is to ensure that you have a enjoyable and memorable stay. We pride ourselves in excellent service and we're happy to hear that you enjoyed your stay with us. Thank you and we look forward to seeing you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
patrick m wrote a review Nov 2021
5.0 of 5 bubbles
Hotel is well located, it is close to everything, the service to the customers is professional. the rooms are cleaned every morning with very professional people. each question has an answer and the answer is very fast. I have a good service and in the coming I will come back to this hotel
Read more
Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 14 Nov 2021
Thank you, Patrick, for taking your time to give us a review we are very pleased to hear that our staff made your stay pleasant and that you had a remarkable experience, we do hope to have you visit with us soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Jean R
Betty's Bay, South Africa234 contributions57 helpful votes
Hi 30 minutes from airport, you will have to ask the hotel about family rooms, and request a room on the 5th floor, they have AC, for how far it is from Parklands I have just checked on distancebetweencities and its 5 miles or 8 kms, about 17 minutes travel, ( on a god day , or after 20.00 ) traffic in Nairobi is horrendous .
Abi V asked a question Mar 2016
1 contribution1 helpful vote
Is their reliable airport pickup and does it cost extra?
Answer from srikanthpsr
Pune, Maharashtra, India18 contributions8 helpful votes
I haven't took the airport pickup from hotel, my safari guy had come and picked me up and dropped me at the hotel. Further there are pre-paid taxis available at the airport. Hotel is around 25-30 kms from the airport
ScoobyCheech asked a question Dec 2015
Philadelphia, PA7 contributions4 helpful votes
Hi! Is there air conditioning in the rooms? thank you.
Answer from emulievi
Nairobi, Kenya21 contributions
Yes the hotel is in the process of installing AC units. A few rooms are already done.
ScoobyCheech asked a question Dec 2015
Philadelphia, PA7 contributions4 helpful votes
Does this hotel have A/C? Thank you.
Answer from kaushalendra singh
Copenhagen, Denmark250 contributions88 helpful votes
Yes... Definitely and in good working condition.
millie wrote a tip Mar 2024
1 contribution
3.0 of 5 bubbles
"If you like attention to details, have the room thoroughly inspected to make sure it meets your expectations."
Read full review
Sakwa James M wrote a tip Nov 2021
1 contribution
5.0 of 5 bubbles
"Rooms on 1st floor would be great"
Read full review
Peter M wrote a tip Feb 2019
The Netherlands115 contributions43 helpful votes
3.0 of 5 bubbles
"Rooms facing away from Ngong Road are quieter."
Read full review
ricartot wrote a tip Apr 2018
Kampala, Uganda1 contribution
5.0 of 5 bubbles
"Fifth floor has great views"
Read full review
Lydia M wrote a tip Dec 2017
Dar es Salaam, Tanzania23 contributions6 helpful votes
4.0 of 5 bubbles
"4/5th floor rooms on the right hand side much nicer"
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
₹2,758 - ₹39,863 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
110
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

NGONG HILLS HOTEL (Nairobi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Ngong Hills Hotel
Which popular attractions are close to Ngong Hills Hotel?
Nearby attractions include Ngong Racecourse (5.3 km) and TULIP VACATIONS (0.2 km).
What are some of the property amenities at Ngong Hills Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ngong Hills Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Ngong Hills Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ngong Hills Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Ngong Hills Hotel?
Conveniently located restaurants include Mediterraneo, J's Fresh Bar & Kitchen, and Pete's Cafe & Burrito Haven.
Are there opportunities to exercise at Ngong Hills Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Ngong Hills Hotel have airport transportation?
Yes, Ngong Hills Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ngong Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Ngong Hills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ngong Hills Hotel?
The staff speaks multiple languages, including English, Afrikaans, and Swahili.
All Nairobi HotelsNairobi Hotel DealsLast Minute Hotels in NairobiHotels near Ngong Hills Hotel
Things to DoRestaurantsFlightsHoliday homesTravel StoriesCruisesCar Hire