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Ngong Road, Nairobi, Nairobi 00100 Kenya
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (32)
Room & Suite (21)
Dining (3)

About

#63 of 372 hotels in Nairobi
Location
Cleanliness
Service
Value
We are a fully fledged four star Hotel conveniently located along Ngong road, just 4.5 km from the Nairobi city centre and about 20 km from Jomo Kenyatta International airport with easy access to Wilson Airport, major corporate and diplomatic missions’ offices that makes us the deal conferencing and accommodation facility. We have 110 elegantly furnished rooms for accommodation which include 97 Superior rooms, 6 Executive suites and 7 Family rooms. There are three restaurants available to guests at Ngong Hills Hotel, offering local and international cuisines, a coffee lounge, state of the art modern bar and 7 conferences halls all fitted with modern conferencing technology.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Squash
Darts
Kids stay free
Valet parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Evening entertainment
Karaoke
Walking tours
Nightclub / DJ
Babysitting
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shops
Sun terrace
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Afrikaans, Swahili

Location

67Somewhat walkable
Grade: 67 out of 100
15Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
66Reviews4Q+A9Room tips
Traveller rating
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  • 9
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  • 1
Time of year
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Language
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Popular mentions
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Most Recent
Nicole Morgan wrote a review Oct 2022
1 contribution
We recently visited Ngong hills on a business trip to Kenya. Located just out of the city (CBD Nairobi), the hotel offers probably one of the best accommodations in Nairobi. The vibrant and engaging area has many dining out and shopping options. The rooms are comfortably spacious, with a neat and clean bathroom. Additonally, the kenyan breakfast buffet is sumptuous, with various options. The decor and interior are classically elegant and superbly maintained. I did appreciate Samuel from the desk who was really helpful during our stay, recommended to visit once again for a vacation with a number of places and sights to see and thinking about it I just can't wait to experience this wonderful Kenyan hospitality. Thanks a bunch!!!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanja Wacai, Guest Services / Front Office at Ngong Hills Hotel
Responded 17 Oct 2022
Hello Nicole, thank you for sharing your feedback with us. We're so glad to hear that you had a wonderful experience during your recent stay with us. We work diligently to ensure that we offer the best possible services to our guests and we're glad that this commitment was reflected during your visit. We'll make sure Samuel receives your feedback, he will be thrilled to hear your kind words. Thank you again and we hope to make your next visit as memorable. Have a lovely day ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jemimah i wrote a review Sep 2022
Lavington, Kenya1 contribution
The place was good and i give 90% as overall score, the food was good, the ambience was good, rooms are good, the place is cool and nice. No noise. However, I feel that the smoke sensor should only detect the specific room to avoid inconveniencing other guests. 2. Though the beddings they were torn. Kindly arrange to replace 3. The bathroom drainage system is too slow in releasing water hence much water is retained while still bathing. Kindly check on that. Otherwise the stay was okay
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Date of stay: September 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanja Wacai, Guest Services / Front Office at Ngong Hills Hotel
Responded 18 Oct 2022
Hello Jemimah, thank you for taking time to leave a review. We are happy to learn that you enjoyed many aspects of your stay during your visit. Your feedback is extremely valuable to us as we strive to improve with each and every stay to ensure our guests have a memorable experience. We are very sorry to hear that some aspects of your stay were not up to standard. Your feedback has been relayed to the relevant departments for immediate attention and we will strive to make improvements accordingly. Please reach out to us directly via wanja@ngonghillshotel.com or contact us on 0721803432 if there any more concerns you'd like us to address. We look forward to welcoming you back at the hotel. Have a lovely day ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adafh wrote a review Sep 2022
La Serena, Chile6 contributions
We enjoyed our stay, everyone was very nice and professional. Food was my favorite part ;). We attended a conference here and the auditorium was always very nice and the breaks with good snacks and tea.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kerryn M wrote a review Sep 2022
Dullstroom, South Africa94 contributions14 helpful votes
The hotel is great for stays in Nairobi. It is well located for easy access around Nairobi, the staff are great, the food in the restaurant is super, the rooms are well equipped and comfortable, and the vibe is calm.
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Prince N wrote a review Jun 2022
Eldoret, Kenya1 contribution
Excellent customer service. A wide variety of meals to choose from. The rooms are utterly clean. Quite some ambience here. I specifically want to thank Lilian, Miriam & the rest of the team for their help during my stay here. I definitely will come back again. Thank you.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanja Wacai, Guest Services / Front Office at Ngong Hills Hotel
Responded 5 Jul 2022
Hello Prince, Thank you for taking time to leave us a review! I am delighted to hear that you had a memorable experience at our hotel. We are dedicated to providing our guests with excellent service and we are very pleased to hear that our staff made your stay with us pleasant. We look forward to welcoming you back to the hotel in the near future. Thank you and have a lovely day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Federico B wrote a review Jun 2022
4 contributions1 helpful vote
James at the reception has been nothing short of amazing, and made sure a bag of laundry I had was cleaned urgently within the day (I checked in on a Sunday morning). They even managed to remove two nasty red wine stains from my favourite white pants! The hotel itself is super central, clean and nice. Look no further if you need an accommodation in Ngong road (fun fact: this is the oldest establishment in town)!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanja Wacai, Owner at Ngong Hills Hotel
Responded 13 Jun 2022
Dear Federicob, Thank you for taking time to leave a review! We are thrilled to hear that you had a wonderful experience at our hotel. James is an important member of our team and we are delighted to hear that he provided excellent service and made your stay with us memorable. Guest satisfaction is our top priority and our goal is to always exceed your expectations. Thank you and we look forward to hosting you again soon. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gladys M wrote a review Mar 2022
Lavington, Kenya2 contributions1 helpful vote
I really enjoyed the accommodation, the room was neatly arranged and clean at all times. The receptionist was very friendly and helpful.The whole team general was welcoming and providing the best services there is. Looking forward to visit again.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 21 Mar 2022
Dear Gladys, Thank you for taking time to leave a review! Our primary goal is to ensure that you have a enjoyable and memorable stay. We pride ourselves in excellent service and we're happy to hear that you enjoyed your stay with us. Thank you and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CHEBOI STELLA W wrote a review Jan 2022
1 contribution
I organized a 5- day bootcamp training for twenty (20) youth and organizations leaders, which took place at Ngong Hills Hotel. The first thing that caught my attention was the speed with which emails were responded to and calls were picked within the first ring. On the day of check in, staff were on standby to receive my team, the rooms were well kept and spacious, the meals, (Breakfast, Lunch & Dinner) was well prepared and in varieties, considering different preferences and health conditions. The staff had proper customer etiquette and ensured guests were well attended to.
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Date of stay: November 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 21 Mar 2022
Dear CheboiWakoli, Thank you for leaving a review! We value your feedback. We're glad to hear that you enjoyed your stay with us. Thank you and we look forward to having you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sakwa James M wrote a review Nov 2021
1 contribution
Excellent customer experience, very supportive staff; and a wide variety of meal plan. The ambience is great and strategically located very close to the road. Ngong Hills Hotel has very well laid out rooms and they keep time on just about everything
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: Rooms on 1st floor would be great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 26 Nov 2021
Thank you for your review of our property we are pleased to know you enjoyed your stay with us we do hope to host you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
patrick m wrote a review Nov 2021
1 contribution
Hotel is well located, it is close to everything, the service to the customers is professional. the rooms are cleaned every morning with very professional people. each question has an answer and the answer is very fast. I have a good service and in the coming I will come back to this hotel
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Date of stay: November 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sam Mwangi, Marketing at Ngong Hills Hotel
Responded 14 Nov 2021
Thank you, Patrick, for taking your time to give us a review we are very pleased to hear that our staff made your stay pleasant and that you had a remarkable experience, we do hope to have you visit with us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
$80 - $100 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
110
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NGONG HILLS HOTEL (Nairobi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Ngong Hills Hotel
Which popular attractions are close to Ngong Hills Hotel?
Nearby attractions include Ngong Racecourse (0.04 km) and TULIP VACATIONS (0.2 km).
What are some of the property amenities at Ngong Hills Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ngong Hills Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Ngong Hills Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ngong Hills Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Ngong Hills Hotel?
Conveniently located restaurants include Jakoni, Mediterraneo, and J's Fresh Bar & Kitchen.
Are there opportunities to exercise at Ngong Hills Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Ngong Hills Hotel have airport transportation?
Yes, Ngong Hills Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ngong Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Ngong Hills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ngong Hills Hotel?
The staff speaks multiple languages, including English, Afrikaans, and Swahili.