We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

XO The Heron All-Suite Hotel

Save
Share
10 Karuna Road, Nairobi 00800 Kenya
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
$48
View deal
Booking.com
Orbitz.com
eDreams
View all 13 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (215)
Dining (85)
Pool & Beach (36)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Contactless check-out
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 364 in Nairobi
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Room service
Safe
VIP room facilities
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
Hindi
656Reviews5Q+A58Room tips
Traveller rating
  • 541
  • 65
  • 31
  • 9
  • 10
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Benjamin A wrote a review 17 Jun
12 contributions2 helpful votes
My mom and I needed a hotel to stay in before/after our safari trip. XO Heron is great for it's budget - most hotels in the area are very expensive!! Here's why XO Heron is the best option - location: westlands is a very nice part of Nairobi. The city center, although sounds exciting, has nothing to do and isn't super safe to walk around. Westlands is a nicer neighborhood and XO Heron is walking distance from a grocery store and 2 indoor malls. - the hotel itself is OK. Clean bed and working AC. Hot water was a hit or miss (got it some nights, not others). The bolt on my room's door did not work either. The card key wasn't working half the nights we stayed. The places in the safari had more reliable hot water and keys than here. But it does the job for a temporary hotel, in transition, between safari - breakfast is really nice!! Good coffee, you can ask for an omelette from the kitchen too
Read more
Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Share
Monie N wrote a review Mar 2022
9 contributions1 helpful vote
We held a day's meeting with an online workshop. We enjoyed great staff services, punctual meals, great internet connection, clean pool, clean environment. The hotel rates are also surpricingly pretty affordable consedering the location! Thank you Mr. Mwaniki, you are always available in case you are needed! We will come again.
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for having spared your valuable time to post your very honest and positive review on TripAdvisor The whole team is delighted that you enjoyed our services. This has become a great source of motivation. We look forward to hosting you again at your home away from home. Kind Regards David Mwaniki
Read more
Mutugi R wrote a review Mar 2022
2 contributions
The hotel has good ambience.. Located close to major malls like Sarit centre and Westgate . The restaurant offers delicious and sumptous meals. The staff are outstanding and have good knowledge of their job. The rooms are very spacious especially the club rooms. The gym is well equiped and pool is large and clean The security guards are friendly and give directions to major malls promptly. Thank you Tom at the reception for being there for guests whenever i needed assistance. I will recommend this hotel to my friends visiting kenya
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the very honest and positive review on TripAdvisor The whole team is delighted to learn that you enjoyed your stay with us and this has become a great source of motivation. We look forward to hosting you again soon Kind Regards David Mwaniki
Read more
Luxury D wrote a review Mar 2022
2 contributions
A nice hotel located at the Westlands area of Nairobi. Nice restaurant that offers delicious meals. Clean swimming pool and a well equipped gym. The staff are very supportive and welcoming. Tom and Brian are exceptional. The manager of the hotel David is always available in cases you need assistance. I will return with friends.
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the very positive and honest review on TripAdvisor The whole team is delighted to note that you enjoyed your stay with us. This has become a great source of motivation to us. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
James G wrote a review Mar 2022
1 contribution
We've been holding meetings here for the last 3 months. The conference room is spacious and well ventilated.The snacks and the meals are tasty and delicious, Kudos to the chef. The service staff are very effective and attended to our requirements promptly. David, the GM has been very supportive and friendly. We shall holding meetings in the hotel in the future
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the honest and positive review on TripAdvisor. The whole team is delighted you enjoyed your stay with us. This has become a great source of motivation. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
Kevin M wrote a review Mar 2022
1 contribution
I have been attending meetings in this hotel and the services have continued o imprve. The check in process was very smooth and fast with Tom. The rooms are very spacious and clean. Breakfast offerings are very wide and delicious. The hotel has continued to follow the covid protocols outlined by the ministry of health. David the hotel manager is very friendly and supportive. We shall continue visiting, well done team.
Read more
Date of stay: March 2022
Value
Service
Sleep Quality
Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Than you so much for the positive and honest TripAdvisor review The whole team is delighted to note that you had a pleasant stay with us. This has become a great source of motivation. We look forward to hosting you again soon. Kind Reagrds David Mwaniki
Read more
Veronica O wrote a review Mar 2022
1 contribution
They are one of the most professional Hotel suite in Westlands, with the best services ,good customer care services, the best ambience ,very quiet and private as well. All services needed are in the Zheneria Hotel..
Read more
Date of stay: March 2022
Rooms
Cleanliness
Service
Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for sparing your valuable time to post a review on TripAdvisor We are very delighted to note that you had a pleasant stay with us. We look forward to hosting you again soon Kind Regards David Mwaniki
Read more
Grace G wrote a review Mar 2022
1 contribution
Used the hotel to hold meetings for 3 months, twice in a week. The place felt like home. Very hospitable staff. Special thanks to the GM, David and the Sales rep, Monica, who made sure that everything is well catered for. The conference facility was very spacious and they gave us the best rates to even have the room for almost a whole day. I highly recommend the place
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you so much for sparing your valuable time to rate our hotel on TripAdvisor The whole team is delighted to note that you enjoyed your stay with us This has become a great source of motivation. We look forward to hosting you again at your home away from home. Kind Regards David Mwaniki
Read more
Rosemary O wrote a review Mar 2022
1 contribution
The rooms are spacious and clean Reception checking was smooth Delicious meals The manager is friendly Warm welcome st the reception Ample parking with a good security The hotel has complied with covid19 protocols
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the positive and honest review on TripAdvisor. The whole team is very delighted to note you had a pleasant stay with us. This has become a great source of motivation. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
RHODAH M wrote a review Mar 2022
1 contribution
A nice place to be, rooms are neat and spacious, a good reception following covid protocols, all the meals sweet and exceptional,naturally tasty, with a very friendly manager, a safe parking inclusive
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the positive and honest review on TripAdvisor Your kind words have been shared with the whole team and this has become a great source of motivation. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
Previous
123456
PRICE RANGE
$51 - $93 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Zehneria Portico, Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
56
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about XO The Heron All-Suite Hotel
Which popular attractions are close to XO The Heron All-Suite Hotel?
Nearby attractions include Westgate Shopping Mall (0.4 km), Mulberry Project at The Alchemist (0.5 km), and Sarit Centre (0.2 km).
What are some of the property amenities at XO The Heron All-Suite Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at XO The Heron All-Suite Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at XO The Heron All-Suite Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at XO The Heron All-Suite Hotel?
Yes, free parking is available to guests.
What are some restaurants close to XO The Heron All-Suite Hotel?
Conveniently located restaurants include Mercado - Mexican Kitchen & Bar, Fogo Gaucho, and Open House Restaurant.
Are there opportunities to exercise at XO The Heron All-Suite Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does XO The Heron All-Suite Hotel have airport transportation?
Yes, XO The Heron All-Suite Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at XO The Heron All-Suite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does XO The Heron All-Suite Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to XO The Heron All-Suite Hotel?
Many travellers enjoy visiting Dedan Kimathi Statue (3.4 km) and The Galton-fenzi Memorial (3.5 km).