XO The Heron All-Suite Hotel
10 Karuna Road, Nairobi 00800 Kenya
Official Hotel Site
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Dining (85)
Pool & Beach (36)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 364 hotels in Nairobi
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
Hindi
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
65Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
658Reviews5Q+A58Room tips
Reviews
Traveller rating
- 542
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- 31
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- 10
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We visited with the hotel to have breakfast and l can confirm with fear of any contradiction thar this is the best in the city of Nairobi .I visited on the invitation of Mr. David Mwaniki . The staff are amazing. I will recommend it to my friends and all guests/Tourists from any part of the world visiting Nairobi.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room looks alright, fridge and hair dryer works well. Many locals walking outside on the main street, close to sarit centre but didn't venture out in the evening as the streets don't look too brightly lit. Shower water is just room temperature water. They said the water heater system is solar powered and will only be hotter at 6am?
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My mom and I needed a hotel to stay in before/after our safari trip. XO Heron is great for it's budget - most hotels in the area are very expensive!! Here's why XO Heron is the best option - location: westlands is a very nice part of Nairobi. The city center, although sounds exciting, has nothing to do and isn't super safe to walk around. Westlands is a nicer neighborhood and XO Heron is walking distance from a grocery store and 2 indoor malls. - the hotel itself is OK. Clean bed and working AC. Hot water was a hit or miss (got it some nights, not others). The bolt on my room's door did not work either. The card key wasn't working half the nights we stayed. The places in the safari had more reliable hot water and keys than here. But it does the job for a temporary hotel, in transition, between safari - breakfast is really nice!! Good coffee, you can ask for an omelette from the kitchen too…
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We held a day's meeting with an online workshop. We enjoyed great staff services, punctual meals, great internet connection, clean pool, clean environment. The hotel rates are also surpricingly pretty affordable consedering the location! Thank you Mr. Mwaniki, you are always available in case you are needed! We will come again.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for having spared your valuable time to post your very honest and positive review on TripAdvisor The whole team is delighted that you enjoyed our services. This has become a great source of motivation. We look forward to hosting you again at your home away from home. Kind Regards David Mwaniki
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The hotel has good ambience.. Located close to major malls like Sarit centre and Westgate . The restaurant offers delicious and sumptous meals. The staff are outstanding and have good knowledge of their job. The rooms are very spacious especially the club rooms. The gym is well equiped and pool is large and clean The security guards are friendly and give directions to major malls promptly. Thank you Tom at the reception for being there for guests whenever i needed assistance. I will recommend this hotel to my friends visiting kenya
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the very honest and positive review on TripAdvisor The whole team is delighted to learn that you enjoyed your stay with us and this has become a great source of motivation. We look forward to hosting you again soon Kind Regards David Mwaniki
Read more
A nice hotel located at the Westlands area of Nairobi. Nice restaurant that offers delicious meals. Clean swimming pool and a well equipped gym. The staff are very supportive and welcoming. Tom and Brian are exceptional. The manager of the hotel David is always available in cases you need assistance. I will return with friends.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the very positive and honest review on TripAdvisor The whole team is delighted to note that you enjoyed your stay with us. This has become a great source of motivation to us. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
We've been holding meetings here for the last 3 months. The conference room is spacious and well ventilated.The snacks and the meals are tasty and delicious, Kudos to the chef. The service staff are very effective and attended to our requirements promptly. David, the GM has been very supportive and friendly. We shall holding meetings in the hotel in the future
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for the honest and positive review on TripAdvisor. The whole team is delighted you enjoyed your stay with us. This has become a great source of motivation. We look forward to hosting you again soon. Kind Regards David Mwaniki
Read more
I have been attending meetings in this hotel and the services have continued o imprve. The check in process was very smooth and fast with Tom. The rooms are very spacious and clean. Breakfast offerings are very wide and delicious. The hotel has continued to follow the covid protocols outlined by the ministry of health. David the hotel manager is very friendly and supportive. We shall continue visiting, well done team.
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Date of stay: March 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Than you so much for the positive and honest TripAdvisor review The whole team is delighted to note that you had a pleasant stay with us. This has become a great source of motivation. We look forward to hosting you again soon. Kind Reagrds David Mwaniki
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They are one of the most professional Hotel suite in Westlands, with the best services ,good customer care services, the best ambience ,very quiet and private as well. All services needed are in the Zheneria Hotel..
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Date of stay: March 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you for sparing your valuable time to post a review on TripAdvisor We are very delighted to note that you had a pleasant stay with us. We look forward to hosting you again soon Kind Regards David Mwaniki
Read more
Used the hotel to hold meetings for 3 months, twice in a week. The place felt like home. Very hospitable staff. Special thanks to the GM, David and the Sales rep, Monica, who made sure that everything is well catered for. The conference facility was very spacious and they gave us the best rates to even have the room for almost a whole day. I highly recommend the place
Read more
Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Mwaniki, General Manager at XO The Heron All-Suite Hotel
Responded 14 Mar 2022
Dear Guest Thank you so much for sparing your valuable time to rate our hotel on TripAdvisor The whole team is delighted to note that you enjoyed your stay with us This has become a great source of motivation. We look forward to hosting you again at your home away from home. Kind Regards David Mwaniki
Read more
PRICE RANGE
$48 - $93 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Zehneria Portico, Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
56
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Claim Your Listing Frequently Asked Questions about XO The Heron All-Suite Hotel
Which popular attractions are close to XO The Heron All-Suite Hotel?
Nearby attractions include Westgate Shopping Mall (0.4 km), Mulberry Project at The Alchemist (0.5 km), and Sarit Centre (0.2 km).
What are some of the property amenities at XO The Heron All-Suite Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at XO The Heron All-Suite Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at XO The Heron All-Suite Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at XO The Heron All-Suite Hotel?
Yes, free parking is available to guests.
What are some restaurants close to XO The Heron All-Suite Hotel?
Conveniently located restaurants include Mercado - Mexican Kitchen & Bar, Fogo Gaucho, and Open House Restaurant.
Are there opportunities to exercise at XO The Heron All-Suite Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does XO The Heron All-Suite Hotel have airport transportation?
Yes, XO The Heron All-Suite Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at XO The Heron All-Suite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does XO The Heron All-Suite Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to XO The Heron All-Suite Hotel?
Many travellers enjoy visiting Dedan Kimathi Statue (3.4 km) and The Galton-fenzi Memorial (3.5 km).