My mom and I needed a hotel to stay in before/after our safari trip. XO Heron is great for it's budget - most hotels in the area are very expensive!! Here's why XO Heron is the best option - location: westlands is a very nice part of Nairobi. The city center, although sounds exciting, has nothing to do and isn't super safe to walk around. Westlands is a nicer neighborhood and XO Heron is walking distance from a grocery store and 2 indoor malls. - the hotel itself is OK. Clean bed and working AC. Hot water was a hit or miss (got it some nights, not others). The bolt on my room's door did not work either. The card key wasn't working half the nights we stayed. The places in the safari had more reliable hot water and keys than here. But it does the job for a temporary hotel, in transition, between safari - breakfast is really nice!! Good coffee, you can ask for an omelette from the kitchen too…
We held a day's meeting with an online workshop. We enjoyed great staff services, punctual meals, great internet connection, clean pool, clean environment. The hotel rates are also surpricingly pretty affordable consedering the location! Thank you Mr. Mwaniki, you are always available in case you are needed! We will come again.
The hotel has good ambience.. Located close to major malls like Sarit centre and Westgate . The restaurant offers delicious and sumptous meals. The staff are outstanding and have good knowledge of their job. The rooms are very spacious especially the club rooms. The gym is well equiped and pool is large and clean The security guards are friendly and give directions to major malls promptly. Thank you Tom at the reception for being there for guests whenever i needed assistance. I will recommend this hotel to my friends visiting kenya
A nice hotel located at the Westlands area of Nairobi. Nice restaurant that offers delicious meals. Clean swimming pool and a well equipped gym. The staff are very supportive and welcoming. Tom and Brian are exceptional. The manager of the hotel David is always available in cases you need assistance. I will return with friends.
We've been holding meetings here for the last 3 months. The conference room is spacious and well ventilated.The snacks and the meals are tasty and delicious, Kudos to the chef. The service staff are very effective and attended to our requirements promptly. David, the GM has been very supportive and friendly. We shall holding meetings in the hotel in the future
I have been attending meetings in this hotel and the services have continued o imprve. The check in process was very smooth and fast with Tom. The rooms are very spacious and clean. Breakfast offerings are very wide and delicious. The hotel has continued to follow the covid protocols outlined by the ministry of health. David the hotel manager is very friendly and supportive. We shall continue visiting, well done team.
They are one of the most professional Hotel suite in Westlands, with the best services ,good customer care services, the best ambience ,very quiet and private as well. All services needed are in the Zheneria Hotel..
Used the hotel to hold meetings for 3 months, twice in a week. The place felt like home. Very hospitable staff. Special thanks to the GM, David and the Sales rep, Monica, who made sure that everything is well catered for. The conference facility was very spacious and they gave us the best rates to even have the room for almost a whole day. I highly recommend the place
The rooms are spacious and clean Reception checking was smooth Delicious meals The manager is friendly Warm welcome st the reception Ample parking with a good security The hotel has complied with covid19 protocols
A nice place to be, rooms are neat and spacious, a good reception following covid protocols, all the meals sweet and exceptional,naturally tasty, with a very friendly manager, a safe parking inclusive