Did a normal booking through booking.com. I had a confirmation-/reservation number. Went there. 8.30pm. Receptionist left already. Only a Watchman. Watchman called someone (don't know who that was, called himself Kevin)). First I was told they are fully booked. Then after 2 minutes of discussion there was a room all of a sudden. I was shown. No towels, no mosquitoe net. I asked for the price. The guy on the phone tells me to cancel my booking first. Not mentioning the price. Me over n over asking. Him: cancel the booking. I left. Weird people. Not at all recommendable this place.
I got a problem with the door of my room, and it started making a beep sound, continuously. No one at the reception was willing to help me fix it or change my room. Very DISSATISFIED with the customer care as i was unable to sleep during that night due to the unsettling sound
Most secure,best location,best service.We stayed here during august holiday and we enjoyed the best service ever.The staff were great,always willing to help.The hotel is located along the leafy parklands suburb and near to the UNEP.
Stayed here during September 23rd-28th 2019. Very spacious rooms Faster WFI internet Very secure Very clean hotel Staff always willing to help Very convenient,shopping malls nearby The hotel has various restaurants nearby offering many dishes. I would recommend this hotel to any person willing to go to Nairobi Kenya.
We stayed here during April Holidays and we found the place to be very friendly.The staff too were very friendly and willing to help.The area is very secure with 24hr security. i would reccomend this hotel to any client.
It was a big mistake to have booked with the hotel. They have low quality of service to their clients, but most of all Jared was so arrogant and unworthy of his positoin in the hotel. He didn't even show any little respect to us actually there was no respect at all i won't book with the hotel again and please i don't recommend this hotel to any of my friends or clients going to use it... Ignore ignore..
the rooms are spacious and clean even the beds are comfortable and the sheets are in good condition .The location is perfect as there are shopping centers around which are easily accessible.The amenities at the hotel are up to per.
The team comprising over 50 players, officials and their families put up at Sky Hotel in single, double andvtriple rooms combinations. It proved to be an excellent choice for all ,convenience of food and choice of cuisines, proximity to playing venues, access to shopping malls etc. The rooms were extremely spacious, well kept and amenities were functional. A few complaints though minor were promptly rectified by housekeeping. Breakfast choice and other food choices within the mall in which this hotel is situated, is restricted to vegetarian meals only. However, most of us were vegetarians and therefore this was a real plus. Room had fans only and no air conditioning noise from the mall area and smell from the food court can be a little disturbing but after closing hours it is very cosy and quiet. Staff were ever so helpful and always there to address any issues.…
Location The hotel is located next door to the Sky Plaza /Diamond Plaza so provides easy access to a great number of shops (particularly Indian shops). The juices are great and there is places for money exchange. Breakfast The breakfast is very basic and nothing special. Could improve. Only really had the chai as the rest did not look that great. Rooms The rooms are clean and very spacious and was perfect for what we required.Large beds, plenty of space for storage. The showers were powerful however they were on the cold side and this was not resolved whilst we stayed here.Room service is regular and Hotel Staff The hotel staff are great and very friendly.Diana in particular was very helpful and the hotel general manager, Jared I think, was accommodating to assist with our needs such as late check out and responsive if we had questions or problems. Responded well to an alcoholic comedian who was part of our friendship group. The staff are all great to have a chat with. Other The hotel really needs another iron so guests are able to use when required. I think there is only one for the whole hotel.…
Two floors of spacious, neat, well decorated hotel rooms (third and fourth floors). The shower/toilets need urgent upgrade as well as the wifi system as the code generation every couple of days gets annoying. The place isn't advertised much, the rates are good value for money compared to other dingy hotels in the area. Overall very quiet and peaceful and polite staff.