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The Heron Portico

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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380 Reviews from our TripAdvisor Community

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There are newer reviews for The Heron Portico
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Showing 354: English reviews
NAIROBI
Reviewed 10 July 2016

It was one of those lazy weekends and we decided to go our for lunch. Heron Portico was the place we ended and we were not disappointed at all. We were received by the Front office staff and shown to our table where our orders were taken and within minutes our meals were ready. Delicious and well presented.

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Helpful?
Thank KENYAHOTELS
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest Thank you for sharing this wonderful review on TripAdvisor. Delighted to note that you enjoyed both the hotel and the service experience at The heron Portico. My sincere gratitude for your compliments for recognising team’s efforts. Look forward to welcoming you back soon and create more fun & relaxing moments. Warm regards Sanjeev Tiwari General Manager

Reviewed 10 July 2016 via mobile

I had a wonderful stay during my stopover in Nairobi. The staff were very attentive. Dinner was excellent -the chef even came out and gave recommendations and prepared a delicious meal. Breakfast was very good. This is a great place for the value. Thank you Heron Portico!

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Helpful?
Thank Stephen M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to receive your compliments on our services and delicious food offering. I am glad that my team met your expectations in terms of service. Look forward to welcoming you personally on your next visit when your travel plans bring you back to The Heron Portico, Nairobi. Warm regards Sanjeev Tiwari General Manager

New Plymouth, New Zealand
Reviewed 9 July 2016

Reception and dining areas very pleasant in this small but adequate hotel, pleasant staff willing to please, Very small rooms with basic facilities but okay for an overnighter. Good security was nice to see and reassuring,

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Helpful?
Thank Pam255112
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for placing your encouraging feedback from your recent stay with us at The heron Portico. Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. Look forward to welcoming you personally when your travel plans bring you back...

London, United Kingdom
Reviewed 7 July 2016

Exuding character, the Heron is a comfortable and relatively small hotel located in a safe and pleasant area to the west of, and close to, downtown (5 minutes by taxi). With a restaurant, café, shop, gym, swimming pool, Wi-Fi and conference facilities, it meets the varied demands of business and tourist guests alike whilst the staff are exceptionally cheerful, welcoming...

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Helpful?
Thank Simbal09
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to receive your compliments on our award winning property. Thank you so much for placing your encouraging feedback from your recent stay with us and also recommending us. Glad you relished the delectable cuisines by our Chefs. We strive to exceed our guest’s expectation and glad to know of your positive experience at The Heron...

calgary
Reviewed 7 July 2016 via mobile

A group of 10 had our 'last night in Kenya' celebration dinner here last night and it was excellent! Great menu, beautiful ambience, good service and very good food! Filet mignon done medium rare, nice cold beer, sit on the patio and enjoy the sounds of the fountain nearby. A great dining experience!

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Helpful?
Thank rainbowsend8
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your compliments & taking the time to share the feedback about your experience at The Heron Portico. Glad you relished the cuisines by Chef at Mdalasini restaurant. Such appreciation motivates all of us to continue delivering excellence in all aspects of our hotel operations. We hope to welcome you back soon. Warm regards Sanjeev Tiwari...

Reviewed 28 June 2016

For my business trips to Nairobi I use the Heron Portico and it offers me the best value for my money. The rooms are very comfortable, the food is great, the gym and swimming pool areas are very well done. I enjoy my time in Nairobi thanks to the Heron Portico. I highly recommend it.....

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Helpful?
Thank Chadi Z
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico and for taking the time to review your experience. We are grateful to you for your recognition of the service standards of the hotel! Warmth and professionalization in service delivery is what we inculcate in our team and forms an integral part of our training programs. Thank you...

Perth, Australia
Reviewed 28 June 2016

We stayed for one night as a stop over, it was ok, the staff were a little rude and it was noisy. Food wasn't too bad in the restaurant. Wouldn't stay long term an overnight stay is all I would recommend.

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Helpful?
Thank Anne D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We thank you for sharing your feedback regarding your recent stay at The Heron Portico. We regret that your experience was not up-to the mark and entire team is disappointed to know about it. Your feedback has been shared with the entire team and corrective measures have been taken to avoid such instances in future. It is through...

Reviewed 27 June 2016

Nice Hotel, Good staff and a Friendly General Manager. I will definitely choose them during all my trip in Nairobi and highly Recommend other travelers traveling to Nairobi on Business or Leisure to choose The Heron Portico.

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Helpful?
Thank Thanigaivel R
Melbourne, Australia
Reviewed 26 June 2016 via mobile

Great hotel maybe 1.5 kilometres from city staff very friendly in all aspects and room itself was very nice along with bathroom. Had a few issues with the TV but no real concern you don't go on holidays to watch tv but wanted to catch up on the news. Another minor issue they run out of money so couldn't exchange...

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Helpful?
Thank Jason S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to review your experience. Friendly staff, delectable cuisine, attentive service and well appointed rooms come together for an unforgettable experience at The Heron Portico. I am grateful to you for highlighting TV reception and currency exchange issues. I have taken a serious note of this and corrective measures have been taken. Our culture...

Dubai, United Arab Emirates
Reviewed 26 June 2016

Perefect place to stay for business and leisure; Very professiànnal staff Strong and helpfull managment I have been coming to Heron since 2006 Rooms are quiet, clean, good wifi, lot of dpae, breakfast is wondefull and restaurant is international level Gume and swimming pools are OK Booking , check in and out is very friendldy and easy. Thank you Ceasar...

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Helpful?
Thank 427bernard
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest We were so happy to read your amazing comments on Trip Advisor following your recent stay at The Heron Portico. We really appreciate your going out of the way to detail your stay and for taking the time to highlight every aspect of hotel stay. Thank you. Team Heron is pleased to know from your comments that their...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 7,346 - ₹ 12,604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#14 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
1 question
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some room have a kitchen”
 of 5 bubbles 780debbys, 3 Dec 2016 | Read review
“Choose a room close to the hotel centre and not on the outer perimiters, the Wi Fi is better.”
 of 5 bubbles 727bobt, 2 Nov 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles NinaJ278, 22 Oct 2016 | Read review
“Rooms are quiet; all rooms have air conditioners”
 of 5 bubbles 119barryl, 16 Oct 2016 | Read review
“Higher floors have great views.”
 of 5 bubbles davedO2655ZA, 21 Sep 2016 | Read review
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