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The Heron Portico

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Traveller (255)
Room & Suite (81)
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Overview
  • Excellent53%
  • Very good36%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from The Heron Portico
Special Rate: Upgrade to Junior Suite
Offers from The Heron Portico
Special Rate: Upgrade to Junior Suite
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (589)
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Traveller rating
290
197
47
15
5
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290
197
47
15
5
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All reviewsfront office managerexcellent hotelbusiness tripnice poolheated pooldouble roombreakfast was includedbusiness centergift shopenjoyed my stayconference facilitiesmain restaurantshort stayhome away from homerooms are spaciouseast africanairobi traffic
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21 - 25 of 554 reviews
Reviewed 3 March 2018

An extremely friendly and well serviced hotel. Great rooms and facilities. Small hotel that punches above its weight. Great location in Nairobi with good amenities and the staff are absolutely great. This is a truly unique hotel providing your not expecting an international experience which...More

1  Thank Bob T
Response from NEERAJ K, General Manager at The Heron PorticoResponded 5 March 2018

Dear Mr.Bob , My team and I are delighted that you enjoyed your stay at The Heron Portico,Nairobi. Thank you for your valuable feedback. We have taken a note of your comments regarding the card machine and will address and rectify the issues highlighted. We...More

Reviewed 2 March 2018

Unlike most hotels in Kenya where the star rating bares little resemblance to reality, the Heron Portico hotel in Nairobi is a true 5 star hotel, especially in relation to its friendly and professional staff. Part of the Sarovar Indian hotel chain the hotel has...More

Thank Ian C
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 March 2018

Dear Mr.Ian , Thank you for staying with us and posting your detailed review. We are delighted that you enjoyed your stay and our hospitality. We really appreciate your kind feedback on the room,breakfast buffet and other services. We hope to be of service to...More

Reviewed 2 March 2018

The service is wonderful at this hotel, all staff are very accommodating and especially Festus for his lovely omelette. Rooms are clean and large and the hotel is close to the main city. I can recommend this hotel. Thank you for a very comfortable stay.More

Thank yvonnepp123
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 March 2018

Dear Valued Guest, Thank you for staying with us and posting your review. We are delighted that you enjoyed your stay and our hospitality. We really appreciate your kind feedback on services,cleanliness of room and team "Festus" . We hope to be of service to...More

Reviewed 27 February 2018 via mobile

When at the Portico, you must indulge on the breakfast. Great service, cute garden to sit in and friendly staff. Fruits, juices, omelets, pancakes, you name it, Festus fixes. Always good experiences at the breakfast!! And must try when in Kenya, is mango and passionfruit....More

1  Thank Kaya C
Response from NEERAJ K, General Manager at The Heron PorticoResponded 28 February 2018

Dear Kaya, Thank you for posting your review of The Heron Portico Nairobi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely, NEERAJ...More

Reviewed 26 February 2018

The place is top notch... very delicious tasty food by chef F.Sitati food served well... service is one in a million very caring and informative, makes you feel right at home... wonderful feeling and excellent service by L. Moses and Wesley... The ambivalence is very...More

1  Thank ailmurasa
Response from NEERAJ K, General Manager at The Heron PorticoResponded 27 February 2018

Dear Guest, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been...More

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Most Booked Properties in Nairobi, Kenya
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 90 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Best Value Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 90 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Best Value Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (255)
Room & Suite (81)
Dining (28)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Family and Play Areas (3)
Questions & Answers
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BobJohnston4561454
1 July 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
27 May 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
8 May 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
Room Tips
"Ask for a 5th floor if a quiet room is preferred."
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"1511 is good"
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"Rooms at the middle of the building called Junior suites are best and largest."
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"Reserve junior suite for long-term stays"
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