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The Heron Portico

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Jakaya Kikwete Road Opposite Provincial Police Headquarters, Nairobi Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$ 80
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Free cancellation until 22/12/21
Hotels.com
US$ 80
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Free cancellation until 22/12/21
eDreams
US$ 78
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Free cancellation until 15/12/21
PricelineUS$ 94
TravelocityUS$ 80
SnaptravelUS$ 83
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (399)
Room & Suite (78)
Dining (56)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 13/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Heron Portico
Updated 13/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 329 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center,KICC and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 108 guest rooms and suites, and features several conference rooms, a fully equipped gym with heated outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Classic

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
24Restaurantswithin 1 km
3Attractionswithin 1 km
1161Reviews12Q+A100Room tips
Traveller rating
  • 767
  • 289
  • 66
  • 26
  • 13
Time of year
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Popular mentions
Maadhav A wrote a review 12 Sep
4 contributions3 helpful votes
I stayed at Heron Portico for 4 N in total, spread across three bookings. I found the service attentive, the breakfast sumptuous, and the hotel tastefully decorated. The pool, the gym, and the steam room were nice additions. The staff also stored my friend and my luggage for 4N while we went to Masai Mara and again for a few hours on the last day. They also gave us the same room in each of the bookings. We really enjoyed our stay, were comfortable throughout, and would recommend it to others too.
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Shadrack Wawire, General Manager at The Heron Portico
Responded 1 week ago
Dear Guest, Thank you for taking time to post a review about our hotel. We are happy to note that you had a good stay with us and thank you for your compliments regarding our food and good service from our staff. We sincerely thank you for having chosen to stay with us and we look forward to hosting you again when in Nairobi.
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lynda o wrote a review 8 Sep
Nairobi, Kenya16 contributions2 helpful votes
As part of my work, our organisation held a 1 day meeting at the hotel on the 5th of August. The conferencing rates and package are fare. The location was convenient for our participants. The meeting room was well arranged and adhered to COVID- 19 rules on social distancing. I appreciate the attention to detail and excellent customer care accorded to us by Wesley Nyangaresi the Banquets and Events Manager who ensured that our meeting went smoothly and was on hand to assist with small last minute requests from our team. I would recommend the hotel for a meeting. The staff are friendly too. Overall we had a good experience there.
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Date of stay: August 2021
Location
Cleanliness
Service
Trip type: Travelled on business
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Response from NEIRAJ KUMAR, General Manager at The Heron Portico
Responded 2 weeks ago
Dear Guest, Thank you for your sincere feedback about our services. It was our our pleasure to host you and we strive always strive to offer the best services to all our guests. Thank you for choosing to use our facilities and we look forward to hosting you again
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JuliaHubbel wrote a review Aug 2021
Eugene, Oregon764 contributions353 helpful votes
This is my third Heron Portico visit. While I can't know this, my distinct impression is that the Indian ownership is starving the property for infrastructure investment. As a travel journalist. I HAVE TO HAVE dependable wifi and sleep. Wifi is now a joke. It's so weak, drops off constantly, I moved rooms and STILL it didn't work. I lost multiple days of work running up and down the stairs about the wifi, then hot water, then no water, a broken shower head which never got fixed, one thing after another. People at the front desk would promise things, then I had to run down stairs to ask for them over and over and over. Things as simple as an extra towel or a pillow, toilet paper. Someone would nod and say right away and then two hours later, nothing. The plumbing is eccentric. The building itself is lovely, but the guts are old and cranky, and nobody is upgrading either the plumbing or the wifi service. The staff works hard, is lovely, but these breakdowns in basics ruin the experience. Good food does NOT make up for lousy wifi, which is essential now to all travelers. We would trade that lovely breakfast for dependable wifi, and people who would deliver the small things when they said they would. No business traveler I know would tolerate wasting two days' worth of work time with bad wifi, unpredictable water for a nice breakfast. I went three days without a shower: first, water was so scalding I couldn't use it, and nothing I did with the controls brought the heat down. Then I was moved to a lovely room, there the water wasn't hot at all, only cold, and then it turned off altogether. I couldn't even bathe in the sink. I appreciate the kind staff but until the owners make some kind of investment in the building, the hotel will suffer, and so will guests who are seeking the basics: decent wifi, hot water for showers, and a good night's sleep. If I want to go without I will head to the bush to tent. I do plenty of that already. When I pay for a hotel in town I have the right to expect the basics. This lovely hotel is not living up to its first impressions, which are stunning. FIX the wifi. FIX the plumbing. When a guest needs an extra towel, take care of it, and stop waiting until the guest has to hoof it downstairs and ask two or three more times for the same things. Because by then they are mad.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Depends on if you want working wifi (good luck) and a hot shower (good luck)
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1 Helpful vote
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Response from NEIRAJ KUMAR, General Manager at The Heron Portico
Responded 2 weeks ago
Dear Guest, Thank you for taking time to post your feedback regarding the experience you got during your stay with us. We have taken note of your concerns and as Management and Ownership we are taking stock of all the concerns and solve them as quickly as possible so that our guests can feel comfortable and get value for their money. We sincerly regret the experience but promise that when you come you shall find the problems solved on your next visit. I look forward to hosting you again. Shadrack Wawire General Manager
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Hamiida Y wrote a review Aug 2021
1 contribution
First time to visit the hotel on recomendatiin from friends. Spacious and big rooms, well ventilated. Good and tasty food. Covid protocols followed. Friendly and attentive staff especially manager David Maitai at reception very good. Will make it my home away from home.
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Date of stay: August 2021Trip type: Travelled on business
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mumina m wrote a review Aug 2021
1 contribution
The ambience is beautiful, the meeting rooms are well equipped and the food is good too. I'd recommend it for a meeting. And the staff is friendly as well. Overall a good experience. Would recommend..
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Date of stay: August 2021Trip type: Travelled on business
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PRICE RANGE
US$66 - US$125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heron hotel nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
108
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Frequently Asked Questions about The Heron Portico
Which popular attractions are close to The Heron Portico?
Nearby attractions include Nairobi Arboretum (1.2 km), Nairobi Gallery (1.2 km), and All Saints Cathedral (0.8 km).
What are some of the property amenities at The Heron Portico?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Heron Portico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Heron Portico?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Heron Portico?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Heron Portico?
Conveniently located restaurants include Java House, Flame Tree Restaurant, and Pango Brasserie.
Are there opportunities to exercise at The Heron Portico?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Heron Portico have an airport shuttle?
Yes, The Heron Portico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Heron Portico?
Yes, dry cleaning and laundry service are offered to guests.
Does The Heron Portico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.