I stayed at Heron Portico for 4 N in total, spread across three bookings. I found the service attentive, the breakfast sumptuous, and the hotel tastefully decorated. The pool, the gym, and the steam room were nice additions. The staff also stored my friend and my luggage for 4N while we went to Masai Mara and again for a few hours on the last day. They also gave us the same room in each of the bookings. We really enjoyed our stay, were comfortable throughout, and would recommend it to others too.
As part of my work, our organisation held a 1 day meeting at the hotel on the 5th of August. The conferencing rates and package are fare. The location was convenient for our participants. The meeting room was well arranged and adhered to COVID- 19 rules on social distancing. I appreciate the attention to detail and excellent customer care accorded to us by Wesley Nyangaresi the Banquets and Events Manager who ensured that our meeting went smoothly and was on hand to assist with small last minute requests from our team. I would recommend the hotel for a meeting. The staff are friendly too. Overall we had a good experience there.
This is my third Heron Portico visit. While I can't know this, my distinct impression is that the Indian ownership is starving the property for infrastructure investment. As a travel journalist. I HAVE TO HAVE dependable wifi and sleep. Wifi is now a joke. It's so weak, drops off constantly, I moved rooms and STILL it didn't work. I lost multiple days of work running up and down the stairs about the wifi, then hot water, then no water, a broken shower head which never got fixed, one thing after another. People at the front desk would promise things, then I had to run down stairs to ask for them over and over and over. Things as simple as an extra towel or a pillow, toilet paper. Someone would nod and say right away and then two hours later, nothing. The plumbing is eccentric. The building itself is lovely, but the guts are old and cranky, and nobody is upgrading either the plumbing or the wifi service. The staff works hard, is lovely, but these breakdowns in basics ruin the experience. Good food does NOT make up for lousy wifi, which is essential now to all travelers. We would trade that lovely breakfast for dependable wifi, and people who would deliver the small things when they said they would. No business traveler I know would tolerate wasting two days' worth of work time with bad wifi, unpredictable water for a nice breakfast. I went three days without a shower: first, water was so scalding I couldn't use it, and nothing I did with the controls brought the heat down. Then I was moved to a lovely room, there the water wasn't hot at all, only cold, and then it turned off altogether. I couldn't even bathe in the sink. I appreciate the kind staff but until the owners make some kind of investment in the building, the hotel will suffer, and so will guests who are seeking the basics: decent wifi, hot water for showers, and a good night's sleep. If I want to go without I will head to the bush to tent. I do plenty of that already. When I pay for a hotel in town I have the right to expect the basics. This lovely hotel is not living up to its first impressions, which are stunning. FIX the wifi. FIX the plumbing. When a guest needs an extra towel, take care of it, and stop waiting until the guest has to hoof it downstairs and ask two or three more times for the same things. Because by then they are mad.…
First time to visit the hotel on recomendatiin from friends. Spacious and big rooms, well ventilated. Good and tasty food. Covid protocols followed. Friendly and attentive staff especially manager David Maitai at reception very good. Will make it my home away from home.
The ambience is beautiful, the meeting rooms are well equipped and the food is good too. I'd recommend it for a meeting. And the staff is friendly as well. Overall a good experience. Would recommend..