The Heron By Sarovar Portico India
Jakaya Kikwete Rd Opposite The Provincial Police Headquarters, Nairobi 00000 Kenya
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Avg. ₹6,907 /night, 3/21 - 3/22
₹8,115
per night
₹7,511
per night
₹6,907
per night
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About
#23 of 257 hotels in Nairobi
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Hindi
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Fitness / spa changing rooms
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Location
Jakaya Kikwete Rd Opposite The Provincial Police Headquarters, Nairobi 00000 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
21 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
4.6
1,437 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Heron by Sarovar Portico in India is often celebrated for its inviting atmosphere, with a serene ambience that ensures guests feel both comfortable and welcomed. Its prime location near the city center is a highlight for guests, as is the hotel's cleanliness, which is apparent in both the spotless rooms and tidy common areas.
The spacious, modern rooms equipped with city views are frequently praised, as are the amenities, including a heated pool and spa. Guests have called out the exceptional service and find the hotel to offer good value for its offerings.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Affordable
Cleanliness
Spotless
Service
Professional
Amenities
Well-appointed
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Traveller rating
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Detailed Reviews
The service was excellent, and the food was fantastic! Even though the T-bone steak was substantial for one person, I ate the entire thing since it was so delicious.It complemented the vegetables and sauce perfectly and was tender.Steve made me feel welcome, and Dennis G. treated me well. They are well-groomed and made me smile, and I hope to always be able to return with my family.
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Date of stay: October 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEIRAJ KUMAR, General Manager at The Heron By Sarovar Portico India
Responded 18 Oct 2024
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. These words of appreciation do go a long way in keeping the service standards high. We, the team at The Heron Hotel look forward to welcome you back soon. With Grace & Gratitude,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checking was quick and we asked for a room with the view of the city/playing field but the receptionist said it’s very noisy as there’s work going on. We were 3 adults in the room and it was very cramped as we had a lot of luggage. The sofa bed was very uncomfortable. No recommended. The twin beds were good. The room was clean and had a balcony that faced another building so no great. The kitchenette was not equipped so we had to wait for cutlery and crockery to be delivered. We had food delivered and it was very easy. Breakfast was basic food but it was okay for us. There was a selection of fresh juice, cereal, cooked food and breads plus fresh pancakes and eqq counter. Service was good and staff were attentive and friendly.
Upon checking out I mentioned to the receptionist about the bed sitter and view and she immediately spoke to the manager who promptly came to meet us and was very apologetic and even offered us another room with a view and a bigger suite. So I checked out feeling very happy that the team are working very hard on their customer service and satisfaction. I would highly recommend the manager and all his team.
Upon checking out I mentioned to the receptionist about the bed sitter and view and she immediately spoke to the manager who promptly came to meet us and was very apologetic and even offered us another room with a view and a bigger suite. So I checked out feeling very happy that the team are working very hard on their customer service and satisfaction. I would highly recommend the manager and all his team.
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Date of stay: February 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Avoid the triple as it twin beds and a very uncomfortable sofa bed. Also rooms are not suitable...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The Heron Hotel on Milimani Road, a prime area in Nairobi, just a short distance from the CBD offers an excellent business experience with its well-equipped conference rooms, ideal for meetings and events. The rooms are spacious, modern, and outfitted with advanced audio-visual technology, ensuring seamless presentations. The staff especially wesley is professional, attentive, and quick to assist with any technical or logistical needs. Catering services during business events were exceptional, offering a variety of delicious meals and refreshments, thoughtfully prepared to suit all tastes. The food is fresh, flavorful, and presented beautifully, making breaks between sessions enjoyable. Overall, the combination of great facilities, efficient staff, and quality food enhances the business experience.
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Date of stay: October 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEIRAJ KUMAR, General Manager at The Heron By Sarovar Portico India
Responded 18 Oct 2024
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. These words of appreciation do go a long way in keeping the service standards high. We, the team at The Heron Hotel look forward to welcome you back soon. With Grace & Gratitude,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at approximately 12:00 noon on July 2 for a three day stay before beginning our 6 week tour of Africa. We had traveled from Brisbane Australia with a combined 29 hour flight, and stated at reception, that all we wanted was a hot shower and to rest. The male Manager on duty for reception knowingly hid the fact that there was no hot water in our room. After two phone calls and further going down to reception to see him, there was still no hot water. We went to dinner at 6:30 pm un-showered. This particular person was very hard to deal with, so our experience with him was not a pleasant one. After notifying our agent, we said we are refusing to come back to this hotel on our return journey after our scheduled time away on safari tours. So due to this Manager and his attitude he contributed to losing our second stay in the hotel. Apart from that, the outdoor restaurant staff delivered excellent service, food and wine which we thoroughly enjoyed.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at the Heron for one night prior to a group trip. The lobby area is immaculate, with beautiful interior design, check-in was quick and easy with kind and efficient reception staff.
In the evening I opted to use the buffet for dinner for KSH2000 (per person) where there was a small but delicious selection of foods, including vegetarian and meat options and fresh fruit for desert. When it came to paying for the food the service was quite slow. Upon returning to my room in the evening I noticed there to be poor lighting in the stairwell and outside rooms. Despite this I felt safe.
My room was on the 4th floor, which I could access via the elevator or stairs. On arrival the room was clean and tidy but in need of some repairs or an upgrade. There was a draw missing from inside the wardrobe unit, light switches that didn’t turn anything on or off and a shower door which did not shut meaning that the floor got very wet! There were some amenities (shampoo/body wash) available for use in the bathroom but no hot water to shower with. The bed and pillows were very comfortable and towels in the bathroom soft!
In the evening I opted to use the buffet for dinner for KSH2000 (per person) where there was a small but delicious selection of foods, including vegetarian and meat options and fresh fruit for desert. When it came to paying for the food the service was quite slow. Upon returning to my room in the evening I noticed there to be poor lighting in the stairwell and outside rooms. Despite this I felt safe.
My room was on the 4th floor, which I could access via the elevator or stairs. On arrival the room was clean and tidy but in need of some repairs or an upgrade. There was a draw missing from inside the wardrobe unit, light switches that didn’t turn anything on or off and a shower door which did not shut meaning that the floor got very wet! There were some amenities (shampoo/body wash) available for use in the bathroom but no hot water to shower with. The bed and pillows were very comfortable and towels in the bathroom soft!
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Date of stay: January 2024Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a frequent visitor of The Heron Portico Hotel.
The services provided have continued to improve day by day and the value for money is highly realised.
Covid 19 protocols have continued to be adhered to, hand washing tanks and sanitizers placed at strategic positions in the hotel.
I had an hair cut at the saloon located within the hotel and it was done properly as my expectations.
The swimming pool is very clean and heated as usual.
The Bashasha coffee shop offers a wide range of both local and international cuisine.
I ordered chicken curry with rice, for sure the meal was yummy.
Thanks a million to their chef.
Staff are very helpful and would do whatever it takes to ensure guests are happy.
Wesley, Friday, Maitai, Fred are very professional in their duties.
Thank you David for always ensuring my visits and stays are enjoyable.
I will continue visiting this hotel and recommend it to any visitor coming to Nairobi.
The services provided have continued to improve day by day and the value for money is highly realised.
Covid 19 protocols have continued to be adhered to, hand washing tanks and sanitizers placed at strategic positions in the hotel.
I had an hair cut at the saloon located within the hotel and it was done properly as my expectations.
The swimming pool is very clean and heated as usual.
The Bashasha coffee shop offers a wide range of both local and international cuisine.
I ordered chicken curry with rice, for sure the meal was yummy.
Thanks a million to their chef.
Staff are very helpful and would do whatever it takes to ensure guests are happy.
Wesley, Friday, Maitai, Fred are very professional in their duties.
Thank you David for always ensuring my visits and stays are enjoyable.
I will continue visiting this hotel and recommend it to any visitor coming to Nairobi.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best pillows ever !! Good for neck and the back when you relax in bed .
The hospitality was warm and welcoming with the workers well mannered and professional.
Fridah Rono , front office manager is one of the people you must look for when you arrive. She is extremely good at her job, a good listener, takes care of guests needs . She makes the hotel feel like your best friends house rather than a hotel. A five star ⭐⭐⭐⭐⭐ worthy.
Anne Nyaga - Sales head manager. Came to us and asked how our experience was within the Heron Portico Hotel , and when I shared a few insights on where improvement was required, everything became good . That touched my heart. Such a very professional lady.
At the service areas there is this am there is Leah . Short haired lady built like a fashion model. Very hospitable that I almost thought she works for a top airline company. Admirable chutzpah and an impeccable service delivery.
Fred is the best with Spanish omelette. That chef is awesome.
Dan wadula at the gate is also amazing gate man
Faith Simon who was cleaning my room was so good. My room was just smelling fresh every single day with towels as pristine as it should.
Benard Ocholla who is the porter took good care of my bags. A warm hearted human with professional traits.
I love this hotel and I highly recommend it for people. It's an old hotel however it has kept it's magic ✨
I hope you people also enjoy the experience 💕
Letoya Johnstone
The hospitality was warm and welcoming with the workers well mannered and professional.
Fridah Rono , front office manager is one of the people you must look for when you arrive. She is extremely good at her job, a good listener, takes care of guests needs . She makes the hotel feel like your best friends house rather than a hotel. A five star ⭐⭐⭐⭐⭐ worthy.
Anne Nyaga - Sales head manager. Came to us and asked how our experience was within the Heron Portico Hotel , and when I shared a few insights on where improvement was required, everything became good . That touched my heart. Such a very professional lady.
At the service areas there is this am there is Leah . Short haired lady built like a fashion model. Very hospitable that I almost thought she works for a top airline company. Admirable chutzpah and an impeccable service delivery.
Fred is the best with Spanish omelette. That chef is awesome.
Dan wadula at the gate is also amazing gate man
Faith Simon who was cleaning my room was so good. My room was just smelling fresh every single day with towels as pristine as it should.
Benard Ocholla who is the porter took good care of my bags. A warm hearted human with professional traits.
I love this hotel and I highly recommend it for people. It's an old hotel however it has kept it's magic ✨
I hope you people also enjoy the experience 💕
Letoya Johnstone
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Date of stay: November 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEIRAJ KUMAR, General Manager at The Heron By Sarovar Portico India
Responded 25 Dec 2024
Dear Valued Guest , It is delighful to read your feedback.It is really amazing to see that you remembered so many of our team name. We feel honoured. You feedback has been shared with the entire team and they are all grateful. We sincerely look forward to welcome you. With Grace and Gratitude
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third Heron Portico visit. While I can't know this, my distinct impression is that the Indian ownership is starving the property for infrastructure investment. As a travel journalist. I HAVE TO HAVE dependable wifi and sleep. Wifi is now a joke. It's so weak, drops off constantly, I moved rooms and STILL it didn't work. I lost multiple days of work running up and down the stairs about the wifi, then hot water, then no water, a broken shower head which never got fixed, one thing after another. People at the front desk would promise things, then I had to run down stairs to ask for them over and over and over. Things as simple as an extra towel or a pillow, toilet paper. Someone would nod and say right away and then two hours later, nothing. The plumbing is eccentric. The building itself is lovely, but the guts are old and cranky, and nobody is upgrading either the plumbing or the wifi service. The staff works hard, is lovely, but these breakdowns in basics ruin the experience. Good food does NOT make up for lousy wifi, which is essential now to all travelers. We would trade that lovely breakfast for dependable wifi, and people who would deliver the small things when they said they would. No business traveler I know would tolerate wasting two days' worth of work time with bad wifi, unpredictable water for a nice breakfast. I went three days without a shower: first, water was so scalding I couldn't use it, and nothing I did with the controls brought the heat down. Then I was moved to a lovely room, there the water wasn't hot at all, only cold, and then it turned off altogether. I couldn't even bathe in the sink. I appreciate the kind staff but until the owners make some kind of investment in the building, the hotel will suffer, and so will guests who are seeking the basics: decent wifi, hot water for showers, and a good night's sleep. If I want to go without I will head to the bush to tent. I do plenty of that already. When I pay for a hotel in town I have the right to expect the basics. This lovely hotel is not living up to its first impressions, which are stunning. FIX the wifi. FIX the plumbing. When a guest needs an extra towel, take care of it, and stop waiting until the guest has to hoof it downstairs and ask two or three more times for the same things. Because by then they are mad.
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Date of stay: August 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Depends on if you want working wifi (good luck) and a hot shower (good luck)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEIRAJ KUMAR, General Manager at The Heron By Sarovar Portico India
Responded 9 Sept 2021
Dear Guest, Thank you for taking time to post your feedback regarding the experience you got during your stay with us. We have taken note of your concerns and as Management and Ownership we are taking stock of all the concerns and solve them as quickly as possible so that our guests can feel comfortable and get value for their money. We sincerly regret the experience but promise that when you come you shall find the problems solved on your next visit. I look forward to hosting you again. Shadrack Wawire General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel is like your second house. Have been here many times and for long periods. From all the employees here to the managers of this Hotel they make you feel like you are home. Even the Chefs cook for you in any special request you have
It has excellent service perfect location and very good relation quality to price
All my business partners will choose this location for their trips to Nairobi.
Highly recommended in all aspects
It has excellent service perfect location and very good relation quality to price
All my business partners will choose this location for their trips to Nairobi.
Highly recommended in all aspects
Read more
Date of stay: September 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: ask for room types
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best consideration in my opinion on deciding whether I feel confident about which hotels are managing the virus threats is to observe (seriously) and with due consideration to my personal needs to only enter into an environment where the rules of social disturbance, necessary sanitising of all furniture and surfaces etc are diligently carried out and where I see for myself the staff constantly following the rules in a way that I find shows me they are appropriately trained and I feel confident they know how important the critical criteria is required by any guest, their colleagues and managers. I want to feel comfortable because I can realise that the hotel staff and management knows how vital it is to protect everyone. I have visited Heron Portico during the past months only because of the way the hotel has adapted to the need for following the rules that we have all come to know. Tables and chairs are sanitised with a high pressure machine before you sit. Masks are worn by all staff and washing stands and hand sanitisers are positioned at each entrance within the hotel. The only areas accessible are in the open air and tables are appropriately distanced compliant with the relevant rules. Customers are politely made aware of the need for safety and those who visit Heron are responsible and readily accept the situation as good citizens and visitors are expected to. The hotel remains friendly and homely with the same high quality service, food and drinks as it has always been renowned for in its uniquely positioned location within Nairobi. Safe, and closely managed by David the General Manager as well as his team who are still incredibly professional and welcoming despite the challenging circumstances that we are going through. I remain confident and feel safe when I am in Heron. It’s a good spot for anyone looking for a hotel that is strictly following the rules of Covid safety first and foremost.....!
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron By Sarovar Portico India
Responded 17 May 2021
Dear Valued Guest, Thank you so much.We are appreciative of your feedback. We do take complete responsibility of all our guest in fight against Covid-19.We are strictly maintaining and following all guide lines . The team is really excited to see your positive response. Sincerely looking forward to welcome you again. Regards Neeraj
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can’t remember, but I think there was a room service and food by the pool.
Yes Farah, it is possible. They do accept USD payments.
Safe? There is a mini safe in each room with a combination code that the guest sets themselves.
Dear Sir,
There is a safe in every room.
Regards
Neeraj
"Avoid the triple as it twin beds and a very uncomfortable sofa bed. Also rooms are not suitable for 3 adults and luggage. "Read full review
"Solid “4 star.” Excellent value if you don’t want or don’t want to or can’t pay five star premiums. Very helpful friendly staff. "Read full review
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PRICE RANGE
₹6,734 - ₹8,461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heron hotel nairobi
FORMERLY KNOWN AS
The Heron Hotel
LOCATION
KenyaNairobi
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about The Heron By Sarovar Portico India
Which popular attractions are close to The Heron By Sarovar Portico India?
Nearby attractions include Nairobi Gallery (1.2 km), All Saints Cathedral (0.7 km), and Nairobi Gallery (0.8 km).
What are some of the property amenities at The Heron By Sarovar Portico India?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Heron By Sarovar Portico India?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Heron By Sarovar Portico India?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Heron By Sarovar Portico India?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Heron By Sarovar Portico India?
Conveniently located restaurants include Café Maghreb, Java House, and Flame Tree Restaurant.
Are there opportunities to exercise at The Heron By Sarovar Portico India?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Heron By Sarovar Portico India have airport transportation?
Yes, The Heron By Sarovar Portico India offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Heron By Sarovar Portico India?
Yes, dry cleaning and laundry service are offered to guests.
Does The Heron By Sarovar Portico India offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.