Excellent service and ambience especially the pool area. The food is also divine. Would recommend one of the waiters called Felix. He has amazing customer service. When you visit DusitD2 rouge deck restaurant,kindly ask for him.
I traveled in November and ended up at the Dusit after finding my previous 2 hotels in Nairobi to be unsatisfactory or underwhelming experiences. My goodness I would have saved TONS of time, effort and cash if I just just invested in the Dusit experience from the beginning. From the food, to the staff, to my bed, room etc. I felt like an a princess! The manager Sanjaca made some excellent dinner recommendations and I cannot stress enough that this hotel is EVERYTHING I adore and need about accommodations. The entire staff deserves a pat on the back. This is now the only hotel I will stay in when I come back to Nairobi. Get my room ready Sanjaca!
From the kind and helpful staff, to the splendid grounds and rooms, the Dusit remains a special place in Nairobi. Special thanks to Vincent, the driver, who got me out to airport in true James Bond style. Nairobi has never been so cool!
Normally people here talk about food, hospitality, drinks, .... but today i want to talk about the entertainment. Entertainment by a certain DJ Miles!! This lad makes all the evening chill outs in Dusit(ZingBar) interesting. And when there’s events he lightens up the whole mood with his carefully selected choice of music. A big appreciation to you DJ🙌🏾🙌🏾
We had guests for buffet lunch at the Den Terrace which is a specially made chamber adjacent to outdoor green surroundings, thus creating a breathtaking ambiance... The service was exceptional with waiters/waitresses with genuine smiles on their faces, pleasant, and always willing to go that extra mile to satisfy the customers ensuring that nothing was missing from their plates/drinks... The dishes displayed were immaculate both in taste as well as in presentation, compliments to the chef... All in all, as I spoke to all 18 guests who admitted, it was a fabulous lunch, every single aspect/angle was carefully taken care of, no buts, no ifs, no maybes... spot on 100% perfection! Compliments to management and support staff who I must admit, from the moment we showed interest until the moment we bid them farewell provided a top-notch memorable service - we will most definitely return again - this establishment being highly recommended!!!…
We had an excellent stay. The hotel is fabulous. Nothing is too much for the hotel staff and they went out of their way to make sure we had a pleasant stay. The hotel facilities are excellent as is the location. The security at the hotel is also very good.
True Dusit experience!!! I love the rooms and the service. At SOKO Brian takes care of you with his great suggestions and smile. At the bar Anthony makes the best stirred martini. Darwin make sure you feel at home in the lounge and keeps the great conversation going with amazing insight on nairobi and what is going on.
Really great experience on recent business trip to Nairobi. Probably good for pleasure as well. DIdnt make it to the pool/fitness area this time, but will be back. Every staff member has a smiling face all the time, remembers you by name, and can recall your room number better than you. Great meeting room area, with a nice coffee setup in a foyer for your meeting participants. No IT issues, everything modern, great room, great food in the restaurants; they helped me set up a petite cocktail for 15 people in their lounge with no problem. security note: lots of security screening to get into the compound where the hotel is located. Felt super safe. Can easily change money at reception with good rates. (in Kenya tipping is ONLY with cash even at the restuarants and it works in your favor to use Kenyan shillings anyway) Great drivers organized via the hotel as well. Overall feels like home away from home in Kenya. Will be back.…
We first visited this location for a cup of coffee. The place was very clean, very well set up and offered very desirable service, especially by Tina. In all our visits, Tina came over to our table, made conversations with us and ensured that our overall experience was nothing but exceptional. She socially educated us on the available food options, drinks, desserts as well as informing us on the general setup of the hotel (the bar area, the washrooms, other services provided by the hotel etc.) She was very pleasant and knowledgeable in all these areas, and quickly understood our questions. Within the remaining 19 days of our vacation, we had visited the hotel 3 times! We really appreciated her interactions and how she took care of us during each visit. She also helped with server duties on our tables (and others that we saw). We totally enjoyed her service and attention to detail, and will be sure to visit again when in the country. Thank you Tina!!!…
Very elegant ... the ambiance is beautiful.. sooo relaxing .. I really enjoyed my dinner perfect . The food was so delicious . The staff are quite kind and accommodating. They are concerned about their clients especially Darwin !!