Room is good, just looks a bit old and boring. Not sure why it seems to be a very popular hotel among tourists when I researched online, and also recommended by tour agents. Didn't get a chance to use the pool but it looks smaller than expected, but still a pretty nice spot at the rooftop. Many food outlets and a wholesale alcohol shop within walking distance.
We had a large group of 25 students/parents staying the last night we were in Nairobi. The hotel was clean and the small rooms were efficient and the space used well. The pool on the top floor was AMAZING and just what the group needed after a long trip. The Duty Manager at night, Wilson was so helpful! He patiently guided our group to a pizza location and helped arrange delivery. Mary, the day time Duty Manager was able to help get us quickly checked in and moved up the pool while our bags were being delivered. When we checked out both Mary and Wilson helped us check our luggage in a storage area as our departure was not until after 6pm. The breakfast was included and was very good.
I have enjoyed everything from the hotel’s amenities, services and the efficiency of the staff. The breakfast menu was second to none. The food was tasty and the hotel was clean inside out. I will definitely stay again.
One of the best things about this hotel is the staff. Everyone is very friendly especially the ladies at breakfast and dinner. They were always so sweet, had a smile on their face and generally lovely. The breakfast is decent and a lot of variety and the hotel reception and areas are nice and clean. The rooms overall are nice and clean although starting to look a bit worn and dated in some areas.
Stayed 7 nights. Located in the heart of the city and is within driving distance of many tourist sites e.g. KICC, The Arboretum, Uhuru Park, and the Malls. The hotel also has a dedicated tourist service close to the front desk, and has a rooftop swimming pool and bar The breakfast buffet was good and the staff was very courteous and friendly. Cleaning services were also good. The two cons experienced were: (1) Old furniture in the living room area, and (2) Wi-Fi was fairly inconsistent at the 3rd Floor. Overall, it's a good place to stay.
Good location for the centre of the city and perfectly acceptable if a little small and dated rooms that could do with a bit of attention. No real views but this is mainly a conference and stop-over hotel so fit for purpose. Nice small pool on the rooftop and free parking in the small car park. Underwhelming breakfast. Helpful staff. Will use again as cheap by Nairobi standards and “good enough”.
Stayed two nights. Biggest issue, and the management know about it, is the lifts. One was out of service and the other had irregular problems with doors continually opening and closing before moving, or not opening at all when on Ground floor. Due to one lift being none serviceable then the other lift had to carry all residents in the 12 floor hotel. Often the lifts were full and long waits necessary to eventually get in to the lift, even if going the wrong way. The bathroom had no hot water on the 8th floor, calling it tepid warm would be an overstatement. Staff were very friendly and helpful, and took the time to remember customers name which I think is always positive. Spoke to the manager at the end of my stay.
i had been for a week to attend international workshop in Nairobi and i found the hotel very nice. I am very much by the staffs there. The location of the hotel is also great and in proximity to the city center and able to move around for shopping and city tours. I would like to thank the service guys much for their wonderful hospitality seen during the breakfast time.
Hotel is located in the centre of the city, walking distance to KCC Tower and lokal bus station. All staff was very nice and friendly, we get late check out for free:) Breakfast was great plenty of choices. Swimming pool and spa on 5 floor. Recommended for short stayed in Nairobi!!!
The hotel is is generally good with efficient working staff. The rooms are very neat, the meals (breakfast and dinner) are well-prepared and well-served with variety of intercontinental options. Many thanks
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