PALACINA RESIDENCE & SUITES (Nairobi) - Hotel Reviews, Photos, Rate Comparison

4.5

Excellent

304 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Certificate of Excellence

For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address!

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Property amenities

Pool

Room service

Restaurant

Free High Speed Internet (WiFi)

Free parking

Bar/Lounge

Fitness Centre with Gym / Workout Room

Spa

Breakfast included

Airport transportation

Banquet Room

Breakfast Available

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Laundry Service

Meeting rooms

Multilingual Staff

Non-smoking hotel

Outdoor pool

Public Wifi

Self-Serve Laundry

Room features

Microwave

Minibar

Refrigerator in room

Family Rooms

Kitchenette

Non-smoking rooms

Suites

Good to know

HOTEL STYLE

Value

Residential Neighbourhood

HOTEL CLASS

Hotel links

Visit hotel website

Offers & Announcements:15% off room rate

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Contact

Kitale Lane, off Dennis Pritt Road State House Area, P.O Box 48728, Nairobi 00100 Kenya

011 254 720 493747

E-mail hotel

Getting there

Wilson Airport5 km

Jomo Kenyatta Intl Airport16 km

See all nearby hotels

Nearby restaurants

The Bistro at Palacina

1 minInternational

Grand Cafe And Indian Cuisine

8 minIndian

See all nearby restaurants

Nearby attractions

Himapan Nairobi

3 minClasses & Workshops

See all nearby attractions

304Reviews

161Photos

3Q+A

48Room tips

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Popular mentions

Disappointed... but Nicholas was excellent!

We were excited to stay at the Palacina during our trip to Nairobi. It seemed like a lovely and peaceful location. Unfortunately there were a few challenges: 1) we were inundated with mosquitoes in our room (at least 100 and the mosquito nets were not down), 2) there was…

Date of stay: February 2019

Response from GM-TZC, General Manager at Palacina Residence & Suites

Responded 1 week ago

Thank you for this frank review and we were pleased to welcome you to Nairobi. Palacina is proud of its many years as a hospitality leader in Nairobi and as such I was rather shocked to read the contents of your review; kindly allow me to address the issues raised. Regarding mosquitoes; please note that we offer daily turn-down service (as all good hotels do) and this service is done in the early evening. The nets around your bed are therefore "lowered" at this time only and in the day time they are "up." - On request; we are happy to keep them lowered all day however we received no such request. Regarding laundry; your request was for express same day return and the cut-off time for same day return service had elapsed. The delay with the staff was because they were trying to go "over and above" to see if our laundry suppliers would still be able to collect your items after cut-off. We are sorry if this was seen as "confusion." Finally; the extra charge at checkout was actually because you booked a driver/guide to Karen which is 20 minutes away from us yet en-route; you instructed the driver to take you to Thika which is 1.5 hours away. I will leave it to our other well traveled guests and residents to decide if the fee should have remained the same for this extended trip. All in all we were indeed pleased to host you in Nairobi and i look forward to personally passing your warm remarks to Nicholas later today. Thanks again and we wish you happy travels ahead. Tony

Hotel's Favourite

Best night!

I’d been looking for a perfect spot to celebrate a birthday dinner. I remembered that I had wanted to have breakfast at Palacina & this would be the perfect time to make the Suites a priority. I called and my case was handled professionally. They referred me to Bernard, whose…

Date of stay: September 2018

Response from GM-TZC, General Manager at Palacina Residence & Suites

Responded 1 Nov 2018

Dear Victorine, Our team's main goal is to ensure that we meet our guests' expectations and we are simply delighted that we managed to do this for your special occasion. I will personally pass your comments to Bernard and we hope to see you again. Thank you, Tony

Local ambience. Simple elegance

I was attending a workshop in Nairobi. I had never been to Nairobi before. What I found was a beautiful local reasonably priced motel that I plan to bring my family back to. The staff was courteous and friendly. The rooms were outstanding. The setting is a beautiful garden that…

Date of stay: February 2019

Response from GM-TZC, General Manager at Palacina Residence & Suites

Responded 2 weeks ago

Dear Dale, This is a wonderful review and we are very pleased that you chose Palacina as your home in Nairobi. We look forward to your next visit and to the opportunity of meeting your family and until then we send sunny regards from Nairobi. Tony

A Welcome Return

How many hotels can you return to 2 years later and find the same friendly faces, discreet service and comfortable surroundings - not many I suspect. Returning to the Palacina recently, taking tea on the terrace and greeting many of the excellent team that looked after me so…

Date of stay: February 2019

Response from GM-TZC, General Manager at Palacina Residence & Suites

Responded 2 weeks ago

What a review! We are delighted to have you back and it is always a pleasure to see you in Nairobi. The whole team sends its warm wishes and thank you for making our day. Tony

Amazing hotel, perfect location!

I had originally booked a room at the Palacina for 1 night but i enjoyed my stay so much that I added another night last minute. I stayed in a suite on level 1 of the main building. The check in and check out process is fast and easy and they are so flexible! I asked for a late…

Review collected in partnership with this hotel

Date of stay: February 2019

Response from GM-TZC, Manager at Palacina Residence & Suites

Responded 4 weeks ago

This is an excellent way for us to start the weekend! Thank you for this excellent review and it was our sincere pleasure to welcome you to Nairobi and to Palacina. We are delighted that you enjoyed your stay and we are already looking forward to your next visit. Sunny regards from Nairobi, Tony

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Hi- Do you have an exercise room in your hotel?

Thank you for this question. Yes indeed; we do have a fitness room available and there is no additional charge to residents. We also have an indoor heated pool as well as an outdoor (non-heated) pool available. I hope this response is helpful.

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How is security at this hotel?

Thank you for this question. The safety and security of our guests and residents is our No1 priority and you have our assurance that we take all reasonable precautions on your behalf. We are also fortunate to be located in the "State House Area" of Nairobi which is a neighborhood with added security. I hope this response is helpful and we look forward to welcoming you to Palacina.

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Hello, Is Airport pick up complimentary?

Hi Pam, Joan(above) is correct; the airport transfer is indeed chargeable and we promise a smooth and seamless trip to Palacina. Please contact us from our website should you require rates and any other information. We hope to see you in Nairobi soon. Tony

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