Kitale Lane, off Dennis Pritt Road P.O Box 48728, Nairobi 00100 Kenya
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palacina Residence & Suites
Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 364 in Nairobi
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quiet
Languages Spoken
English, Swahili
Hotel links
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
20Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
Kitale Lane, off Dennis Pritt Road P.O Box 48728, Nairobi 00100 Kenya
Getting there
See all nearby hotels
518Reviews7Q+A72Room tips
Reviews
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Most Recent
I loved the Palacina hotel. It is small, intimate, calm and a great place to retreat from the hustle and bustle of the city. It has excellent service and I always felt completely looked after. The staff were extremely helpful and nothing was too much trouble for them. The facilities are clean, the pool was lovely and food delicious. I will be recommending it. Thank you Palacina!
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favourite
Staff very helpful and welcoming. Good choice for breakfast and the restaurant is nice for lunch or dinner. There is a gym, outdoor pool and heated indoor pool. The hotel and its garden are in a quiet spot not far from Yaya Center (5-10min by car) and the area of Kilimani is very convenient as a whole.
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Date of stay: June 2021Trip type: Travelled
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 24 Jun 2021
Thank you for choosing us and for this lovely review of your recent stay, we are already looking forward to your next visit. Best wishes from us all, Tony
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I was in Nairobi for a week with a friend and decided to stay here. It was truly a home away from home. I had issues with my uber one morning as I was rushing to a meeting in the city center and they offered me a courtesy ride. They had everything we needed including a scale to weigh our luggage :) The airport drop was also so convenient. Everyone we encountered was professional and provided outstanding service. Special shout out to John, Patrick, Gilbert, and Thomas who made our stay so memorable.
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Date of stay: May 2022Trip type: Travelled
Helpful
My daughter and I stayed here for two nights after our safari and it was wonderful. It felt very intimate and homey versus larger hotels we previously stayed at near the Nairobi airport. At the Palacina, we booked a one bedroom suite that included a lovely balcony, separate living area and a luxurious bathroom - just what we needed after staying at camps. The food is very good and the staff attended to our every need and wish. I wouldn’t hesitate to visit again.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 5 days ago
We absolutely love this review Rose.. Thank you so much for choosing us and we are delighted that you took home some wonderful memories of your African adventure.
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The apartments are just beautiful and service is great. Everything is the apartments is tastefully done and room service is readily available. Food was great, so was the staff. Make sure to book in the new building for the excessive apartments. The old building is too colonial in its design and has an old feel but some might actually like it. There is a nice small gym and a large inside pool as well.
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Date of stay: April 2022Trip type: Travelled
Value
Location
Service
Room Tip: book in the building with executive apartments
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Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 1 week ago
It was our pleasure to welcome you to Palacina... Thank you very much for this wonderful review and we hope that you will visit us again soon.
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Just what I needed for a break. Easy check-in. Quiet, lovely suite. Amazing breakfast - it’s made to order. Loved the home made muesli, the delicious omelette and yummy pancakes. Absolute value for money.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 2 weeks ago
We are simply delighted to receive this review... thank you for choosing us and we hope to welcome you back soon.
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Had a family week at Palacina and I must say it's a hidden gem, thelush greenery and chirping birds in the morning the well done breakfast and food and the staff who are always eager to help, we booked a trip to the park and it was a breeze, the rooms are also spacious and airy you don't feel like you are in a hotel...it has limited rooms but it's worth it all the way...
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 2 weeks ago
Thank you very much for choosing us and for taking the time to leave this review; we are delighted to receive it and we hope that you will be back with us again in the near future.
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Spent a weekend with our kids at Palacina and it was just splendid, the air is calm the rooms nice and spacious and the heated pool is just amazing, their food is great and kid friendly... definitely coming more and more.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 2 weeks ago
What a wonderful review! .. we look forward to welcoming your family back to Palacina very soon.
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My wife and I stayed four nights, our first time in Kenya. The property is quite nice. Well maintained. Fairly quiet. The older building has smaller rooms and is a bit more charming. What distinguishes this property is the staff. They are professional, yes. Very much so. But more, they are wonderfully helpful and very friendly. The net effect is that Palacina has a ‘home away from home’ feel. High praise. It was delightful to stay with them.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 4 weeks ago
what a review! Thank you so much for visiting us and for taking the time to leave this review; we are grateful and hopefully we will have the pleasure of welcoming you back to Palacina.
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The true gift of travel is the people you meet along the way. Thank you to Thomas, Esther, Martin and the whole gracious team at Palacina for making our stay so welcoming and enjoyable. The breakfast and dinners were very good. We particularly enjoyed the salmon, the chicken/rice dish, and the snapper.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from GM TZC, General Manager at Palacina Residence & Suites
Responded 12 May 2022
I have just shared your very kind review with Thomas, Esther and Martin and the smiles on their faces says it all... Thank you so much for visiting us and we wish you a very happy year ahead.
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PRICE RANGE
$121 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palacina residence hotel nairobi, palacina residence and suites
LOCATION
KenyaNairobi
NUMBER OF ROOMS
42
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Claim Your Listing Frequently Asked Questions about Palacina Residence & Suites
Which popular attractions are close to Palacina Residence & Suites?
Nearby attractions include Yaya Centre (1.2 km), Posh Palace (0.7 km), and Himapan Nairobi (0.2 km).
What are some of the property amenities at Palacina Residence & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Palacina Residence & Suites?
Top room amenities include a kitchenette, a minibar, and a flat screen TV.
What food & drink options are available at Palacina Residence & Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacina Residence & Suites?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Palacina Residence & Suites?
Conveniently located restaurants include Cedars, Osteria del Chianti, and The Bistro at Palacina.
Are there opportunities to exercise at Palacina Residence & Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palacina Residence & Suites have airport transportation?
Yes, Palacina Residence & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palacina Residence & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacina Residence & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palacina Residence & Suites?
The staff speaks multiple languages, including English and Swahili.