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Cloud Hotel & Suites

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Diamond Plaza, Annexe, Corner Of 4Th Parklands And Masari Rd\ | Corner of Parkland & Masari Road, Diamond Plaza Annexe, 9th Floor, Nairobi 1111, Kenya
Traveller (33)
Room & Suite (21)
Dining (5)
Overview
Diamond Plaza, Annexe, Corner Of 4Th Parklands And Masari Rd\ Corner of Parkland & Masari Road, Diamond Plaza Annexe, 9th Floor, Nairobi 1111 Kenya See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
4 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (64)
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1 - 5 of 61 reviews
Reviewed 1 week ago via mobile

First let me start with the positives, Victoria the receptionist is amazing, she will do anything to make your stay delightful. Even with arranging taxis or researching places for you, she is a gem and an exceptional asset to the company. Another star member of...More

Thank sak30
Reviewed 2 weeks ago

Rooms are small entrance is horrible petty vendors all over market area ABF PATHETIC indoor pool a saving grace All in all AVOIDABLE Better proprtties near by claustrophobic experience for a steep price don't get fooled by the photos onlineMore

1  Thank Kiran297586
Response from The Cloud H, Ecommerce Manager at Cloud Hotel & SuitesResponded 1 week ago

Dear Kiran, Greetings from The Cloud Hotel and Suites. Thank you for your candid feedback. We offer our apologies if the hotel was not as you expected. We advertise our accommodation including the services we provide to our guests through clear images and content on...More

Reviewed 18 September 2018 via mobile

We used this hotel as part of our stay in Nairobi. No thought has been given to people with mobility issues. There is no lift to the restaurant which you have to use for breakfast. The breakfast itself was so boring. With only one dish...More

1  Thank Taruna C
Response from The Cloud H, Ecommerce Manager at Cloud Hotel & SuitesResponded 4 weeks ago

Greetings from Cloud Hotel and Suites. Thank you for taking your time to give us feedback. We do extend our apologies for the poor experience that you had during your stay with us. We have since brought in a very experienced and more professional general...More

Reviewed 6 July 2018 via mobile

Found bed bugs in my bed...upon approaching the manager he started screaming at me and was very unprofessional about it and accused me of being upto no good. Very unprofessional and very rude. The bathrooms have a funny smell and are not always clean......if you...More

Thank annonymojs
Response from Cloud Hotel S, Manager at Cloud Hotel & SuitesResponded 23 July 2018

Greetings from Cloud Hotel & Suites. Thank you for taking your time to review us. We regret the experience that you had during your stay at our hotel. We take guest feedback seriously and have taken corrective measures to address the concerns that you shared....More

Reviewed 20 June 2018 via mobile

We stayed two nights at the Cloud. When we arrived we were welcomed by John with a vey warm smile. The room was great, bathroom impeccable. Breakfast is filled with fresh fruits and regularly provisioned. Little disappointing though if you like continental breakfast (industrial bread...More

Thank cbmantoine
Response from Cloud Hotel S, Ecommerce Manager at Cloud Hotel & SuitesResponded 24 July 2018

Greetings from Cloud Hotel & Suites. Thank you for taking time to review your stay with us. We appreciate customer feedback. We have noted your concerns on the breakfast menu and the coffee served. We shall address these issues and we apologize for the inconvenience....More

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About
Description
In the heart of Parklands stand the elegant and imposing 4 Star Hotel, Cloud Hotel and Suites. We have combined our vast experience spiced up with unmatched Kenyan hospitality to bring about outstanding More standards of accommodation, service, amenities and cuisine. Offering a selection of 40 rooms; standard, executive suites and Master suites. The African furniture characterizes the theme and decor of each room, polished wooden floors and different views of courtyard and the city depending on the type of room you want. We offer comfort and convenience in a quite location unsurpassed by any other facility in the area whether you are here on business or pleasure, the Clouds Hotel& suites caters for all your needs. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Air Conditioning
Airport Transportation
Business Centre with Internet Access
Laundry Service
Wheelchair Access
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
40
Price range
US$ 69 - US$ 105 (Based on Average Rates for a Standard Room)
Location
Kenya > Nairobi
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
40
Price range
US$ 69 - US$ 105 (Based on Average Rates for a Standard Room)
Location
Kenya > Nairobi
Photos
Traveller (33)
Room & Suite (21)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Brian B
7 November 2018|
Answer
Response from tsareviews | Reviewed this property |
Huge beds and very comfortable.., you won’t hear city sounds while you’re asleep
1
Vote
Room Tips
"Nothing worthwhile"
Kiran297586
2 weeks ago
Read review
"Worth paying for a few hours or a day if you're stuck at the airport and dont have a visa to go into..."
Irishcoffeekid
3 Mar 2018
Read review
"Ask for rooms to face Diamond Plaza food court for best views."
KaushikD463
5 Sep 2017
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"Mosquitos are rife spray your room thoroughly before sleeping."
nic6
12 Dec 2016
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