Cloud Hotel & Suites
Diamond Plaza, Annexe, Corner Of 4Th Parklands And Masari Rd\ Corner of Parkland & Masari Road, Diamond Plaza Annexe, 9th Floor, Nairobi 1111 Kenya
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About
#90 of 111 small hotels in Nairobi
Location
Cleanliness
Service
Value
In the heart of Parklands stand the elegant and imposing 4 Star Hotel, Cloud Hotel and Suites. We have combined our vast experience spiced up with unmatched Kenyan hospitality to bring about outstanding standards of accommodation, service, amenities and cuisine. Offering a selection of 40 rooms; standard, executive rooms and Master suites. The African furniture characterizes the theme and decor of each room, polished wooden floors and different views of courtyard and the city depending on the type of room you want. We offer comfort and convenience in a quite location unsurpassed by any other facility in the area whether you are here on business or pleasure, the Clouds Hotel& suites caters for all your needs.
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Property amenities
Free High Speed Internet (WiFi)
Hot bath
Sauna
Free breakfast
Airport transportation
Business Centre with Internet Access
Spa
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Location
64Somewhat walkable
Grade: 64 out of 100
23Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Diamond Plaza, Annexe, Corner Of 4Th Parklands And Masari Rd\ Corner of Parkland & Masari Road, Diamond Plaza Annexe, 9th Floor, Nairobi 1111 Kenya
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I stayed at Cloud Hotel in Nairobi, and unfortunately, my experience was far from satisfactory. My room had a number of issues, including a broken bathroom lock which left me locked inside, and a leaking kettle. To make matters worse, the cleaners repeatedly left my door open, which made me feel unsafe and vulnerable. To top it all off, the food served at the hotel was simply horrid - I was extremely disappointed with the quality and taste. Overall, I cannot recommend this hotel to anyone looking for a comfortable and enjoyable stay. The issues with the bathroom lock and leaking kettle were particularly concerning, and the poor quality of the food was a major letdown. The fact that the cleaners kept leaving my door open also made me feel very uncomfortable and unsafe. I would advise anyone considering this hotel to think twice before making a booking. …
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Every weekend the hotel had big wedding parties that played loud music until late night. I was also very unfortunate and was given a room next door to where wedding guests came to freshen up. On my very last night the wedding guests broke out into a huge fight right outside my room at 2am. I was very frightened as they were shouting, fighting and screaming. Not pleasant at all. My bed was not cleaned properly and felt itchy every night. I was here for work and needed a good night sleep to attend meetings until late night so this was an awful choice.
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Date of stay: June 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Stay away from the room where they keep wedding guests and also away from room under swimming pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Really great value hotel. Decent rooms with most amenities plus there is a gym and pool. Breakfast is very tasty with some variety,not super but very decent. Location is awesome gets your everywhere at a decent price. Access to printing and foreign exchange facilities in the first floor. Suitable for long stay
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Noise in the wee hours due to market but not outstanding
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We were a family of 5, The place is extremely clean and fresh air flowing,The receptionist were so polite and made sure we had everything we needed it’s unfortunate I don’t remember her name,However we enjoyed our stay,The meal was upto perfection the stuff were so polite in general, I would definitely recommend cloud Hotel and Suites at anytime and would definitely go back there again👌🏼 Ps:It’s located in Westlands Nairobi.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Be very careful of this place, the bar and restaurant staff charged me for a lot of things that I did not have it didn’t happen once it happened multiple times and Even tricked me into signing the bill so I had to pay it, charged me for food I didn’t eat and for 2 beers if I only bought one, really not impressed with this place. Ended up paying $40 extra for stuff I didn’t have. I would not recommend it!
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Date of stay: June 2022Trip type: Travelled solo
Room Tip: Avoid staying at this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel is extremely noisy, music thumping until after 2.30am. Room was cold and heating did not work on the air conditioning. Reported this to member of staff who’s only advice was to switch it off! So room remained cold! Tried to put us in a standard room despite my genius upgrade! Breakfast was appalling - very little choice and lazy waitress who only helped one man, others were simply told where to go, no help! Locked bedroom door at night, it had been unlocked during the night and 15000 stolen from my purse. Door then left unlocked (we had not been drinking and had definitely locked the door!) Staff just seem to see guests as nothing more than an inconvenience to them. They are lazy and just want to do nothing to help guests! This was our first time at this hotel and will definitely without any doubt be our last time as it is terrible!…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stayed for a few nights. Check-in was easy and quite fast. The carpeted hallways had a slight damp smell. Room and bathroom were clean, however could have been better. A slight smell of dampness In the bathroom. The air conditioning wasn't powerful enough to properly cool the room. The room was cleaned daily and breakfast was nice for the size of the hotel. The location is very convenient with lots of restaurants in the food courts on the ground floor. The pool was small but sufficient for a hotel this size. Would use again, simply for the convenient location.
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Date of stay: June 2022Trip type: Travelled solo
Room Tip: Try and get a room away from the main road side as there's loads of traffic noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This hotel is based in Diamond plaza in parklands. Very close to all major business offices in Nairobi. Hotel staff is friendly. They have one of the best pools, hotel gyms and restaurants amongst Nairobi hotels. Price is also nominal. Food Quality and taste is great, you do not need to go to another restaurant for food!
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent service, reasonably priced food. The General manager Mike knows his job well, very professional and friendly. Heated pool that’s not too crowded , restaurant servicing decent potions of food.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pluspunten · Cloud Suites Hotel has the best Price for quality offered in the entire Nairobi Area . For very reasonable prices this Hotel Accomodation delivers high Standard Rooms .. 90 % of all rooms , even the ones at the starting rates deliver spectacular arial vieuws on Nairobi ( The New York of Africa ) The wonderful Rooftop Swimming Pool & the well equiped Gym Area makes for guests to have the opportunity to work out easily in between other business or holiday related activity's always surrounded by the 360 degree arial vieuws on the Landmarks of Kenya's lively Capital City. In the rooftop Restaurant i have been always served with tasty food served abundantly . Its a great place to have a good dinner and Lunch in private and with businesd relationships. While i was there i saw a young Kenyan ask his soon to be wife to marry him under the stars of the Nairobian night sky that can be captured perfectly from this comfortable setting . As the food is served abundantly ...So abundantly is also the wonderfull generosity in the Service delivered by the Complete Staff at Cloud Suites Hotel . Each one of them does there very best to make sure all the guest asks for is being taken care of ... with the smile we all expect to see in a high standard service delivering Hotel as Cloud Suites clearly is. What makes this hotelstaff stand out to me is there sincerity in the granting of the wishes of the guests in the best of ways possible . I travelled with many bags and always got helped well to move them around when needed . I have been a loyal guest to this Hotel ever since 2013 and i can honestly say it keeps getting better and raising the bar , it is the only place on my list on looking for accomodation in Nairobi and i recommend it to all kind of travellers ... the staff will make you feel right at home , cared for and loved no matter who you are .... I am Forever gratefull to all of them. All was great , i recommend this place and look forward to being back here. Thank you to every single one of you .…
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Date of stay: March 2020Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: All rooms have great vieuws from the starting rates . great value for money .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$53 - $69 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
40
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Frequently Asked Questions about Cloud Hotel & Suites
Which popular attractions are close to Cloud Hotel & Suites?
Nearby attractions include Wild Springs Adventures (0.5 km), Climb BlueSky (0.04 km), and Diamond Plaza (0.04 km).
What are some of the property amenities at Cloud Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Cloud Hotel & Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Cloud Hotel & Suites?
Conveniently located restaurants include SkateCity Nairobi, Chowpaty, and Coffee Casa.
Are there opportunities to exercise at Cloud Hotel & Suites?
Yes, guests have access to a sauna during their stay.
Does Cloud Hotel & Suites have airport transportation?
Yes, Cloud Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Cloud Hotel & Suites?
Many travellers enjoy visiting Dedan Kimathi Statue (2.7 km) and The Galton-fenzi Memorial (3.1 km).
Is Cloud Hotel & Suites accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.