We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cloud Hotel & Suites

Save
Share
| Corner of Parkland & Masari Road, Diamond Plaza Annexe, 9th Floor, Nairobi 00100, Kenya
Traveller (26)
Room & Suite (27)
Dining (6)
Overview
  • Excellent25%
  • Very good16%
  • Average29%
  • Poor11%
  • Terrible19%
Travellers talk about
“diamond plaza”(6 reviews)
“nice hotel”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
4 Star accommodation
All hotel details
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (62)
Filter reviews
59 results
Traveller rating
16
9
16
7
11
Traveller type
Time of year
LanguageEnglish
16
9
16
7
11
Show reviews that mention
All reviewsdiamond plazafront desk staffnice hotelparklandgymtoiletrieskenya
FilterEnglish
Updating list...
1 - 5 of 59 reviews
Reviewed today via mobile

We used this hotel as part of our stay in Nairobi. No thought has been given to people with mobility issues. There is no lift to the restaurant which you have to use for breakfast. The breakfast itself was so boring. With only one dish...More

Thank Taruna C
Reviewed 6 July 2018 via mobile

Found bed bugs in my bed...upon approaching the manager he started screaming at me and was very unprofessional about it and accused me of being upto no good. Very unprofessional and very rude. The bathrooms have a funny smell and are not always clean......if you...More

Thank annonymojs
Response from Cloud Hotel S, Manager at Cloud Hotel & SuitesResponded 23 July 2018

Greetings from Cloud Hotel & Suites. Thank you for taking your time to review us. We regret the experience that you had during your stay at our hotel. We take guest feedback seriously and have taken corrective measures to address the concerns that you shared....More

Reviewed 20 June 2018 via mobile

We stayed two nights at the Cloud. When we arrived we were welcomed by John with a vey warm smile. The room was great, bathroom impeccable. Breakfast is filled with fresh fruits and regularly provisioned. Little disappointing though if you like continental breakfast (industrial bread...More

Thank cbmantoine
Response from Cloud Hotel S, Ecommerce Manager at Cloud Hotel & SuitesResponded 24 July 2018

Greetings from Cloud Hotel & Suites. Thank you for taking time to review your stay with us. We appreciate customer feedback. We have noted your concerns on the breakfast menu and the coffee served. We shall address these issues and we apologize for the inconvenience....More

Reviewed 10 June 2018

We had an awesome family vacation. We love the friendly patrons and service. Great value for money. I enjoyed the bar and the pool alot. My daughter loved the pool alot too. A gymn on the upper floor gave a great workout and the breakfast...More

Thank tsareviews
Response from Cloud Hotel S, Ecommerce Manager at Cloud Hotel & SuitesResponded 24 July 2018

Greetings from Cloud Hotel & Suites. Thank you for the time taken to share with us your experience and we look forward to exceed it and provide you with an even more memorable experience when you visit again. It shall be our pleasure to receive...More

Reviewed 15 May 2018

The hotel is situated in the heart of Indian Locale, with the Indian shopping centre, and eateries all in the vicinity. A very convenient place to shop quickly and rest in the hotel and go back for another round of shopping from groceries, attires, sarees...More

Thank Sukesha D
Response from Cloud Hotel S, Ecommerce Manager at Cloud Hotel & SuitesResponded 24 July 2018

Greetings from Cloud Hotel & Suites. Thank you for staying with us and for your review. We are delighted that you enjoyed your stay and our hospitality. We also do appreciate your candid feedback on breakfast and our pricing. We shall address both as mentioned....More

View more reviews
About
Description
In the heart of Parklands stand the elegant and imposing 4 Star Hotel, Cloud Hotel and Suites. We have combined our vast experience spiced up with unmatched Kenyan hospitality to bring about outstanding ...More standards of accommodation, service, amenities and cuisine. Offering a selection of 40 rooms; standard, executive suites and Master suites. The African furniture characterizes the theme and decor of each room, polished wooden floors and different views of courtyard and the city depending on the type of room you want. We offer comfort and convenience in a quite location unsurpassed by any other facility in the area whether you are here on business or pleasure, the Clouds Hotel& suites caters for all your needs. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Business Centre with Internet Access
Laundry Service
Shuttle Bus Service
Wheelchair Access
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Photos
Traveller (26)
Room & Suite (27)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Get quick answers from Cloud Hotel & Suites staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Worth paying for a few hours or a day if you're stuck at the airport and dont have a visa to go into the..."
Read review
"Ask for rooms to face Diamond Plaza food court for best views."
Read review
"Mosquitos are rife spray your room thoroughly before sleeping."
Read review
"best view from every room, since the hotel is on the 9th floor"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing