Stayed there for 2 nights only to find used condom besides my bed and the management offered no explanation or apology. Not worthy the money for you are paying for a brothel. The manager had the audacity to ask me if it had fallen off my bag😳😳
This is the best place in the city for a get away. My husband and I got engaged here in August 9th 2019 The food was on point. Great security too The staff were so friendly. we will always come back for vacation.
Great staff. I had a flight 10 pm to NY and I was supposed to check out 11 am morning . I spoke to Margaret Kimani front office coordinator . She was very helpful and accommodating. When we book hotels through Expedia they don’t tell us check out policies, this leaves many people stranded. Next time I will book directly through hotel website. The only thing the hotel needs to do is to upgrade their amenities kind of old. Wilson Ondeko NY
I have stayed at this place several times. It is a great location and the suites are big and most of them have a nice view (all suites have separate living room and bed room. The breakfast is fantastic - all you can ever ask for. The food in the restaurant is good - but there used to be a big menu to choose from - now it is a 2-pager with only 5 main courses. All staff are very friendly and helpful - thank you very much. But this time and last time I stayed here there was a problem with hot water in the evening. I was informed that "they are working on it". I had a bucket of hot water brought to my room, thanx for that. You can usually find a price that makes the hotel good value for money.
Great hotel with spacious rooms and good amenities. Highly recommended. Breakfast also good. The fitness centre also has good facilities. Walking distance from nearest shopping centre though gimg out after sunset is not recommended
I dont seem to get enough of this hotel. From the moment you book to the time you check out, it is an experience of a lifetime. The rooms are spacious and so comfortable with all amenities provided for. Very customized approach to detail and guest requests. Always appreciate the services of Mr. Munywoki at the reservations, Joyce at the GRO, Mary and Voilet at the reception. Thanks too to the restaurant staff. Overall, I dont have a substute for this special home away from home.
I stayed at the hotel for 2 nights with my family on 31st August & 1st Sept. 2019. We had a very comfortable stay. The rooms are big in fact they are more like suites as they have a sitting area and a separate room for the beds. Everyone at the hotel was very friendly right from the security, the reception and the restaurant staff. Check in was very simple. A special thanks to the Chef Mr. Jonathan Kariuki who took the trouble to sit with us and understand our requirements and then made the food as per our requirements. The buffet breakfast layout was also very good. It was very nice of him to make something especially for us. Overall a very good hotel with very warm staff to make your stay very pleasant. We would definitely come back the next time.
- very good hotel especially the staff in every department - they are very cooperative, friendly and help you in all situations - our room was comfortable and big enough. we're thankful to all staff..
The all suite hotel . poorly managed though. I had the Internet issue which they could not get resolved even in 3 days and changing suite. The IT guy nowhere to be seen !! General courtesy training to staff who are on responsible position should be done . The working staff of restraurant was well mannered. Full points to Chef.. they know what multi cuisine is - and they make it real good. The buffet in morning was good too
I enjoyed my stay at the Nairobi Safari Club, after a long time since I had last visited it. The staff are friendly and very courteous. I asked the hotel for a shuttle, given that I was arriving in the dead of night, and voila -- the driver was there to pick up at the airport at 1:30 am! My stay for very pleasant, as I continued to enjoy their hospitality.