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Four Points by Sheraton Nairobi Hurlingham

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Argwings Kodhek Road, Nairobi 00606 Kenya
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Traveller (230)
Dining (62)
Videos (2)
What is Travellers’ Choice?
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#41 of 651 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Car hire
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, Swahili
Hotel links
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353Reviews13Q+A57Room tips
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Vikas Vaishnav wrote a review 1 Nov
5 contributions2 helpful votes
I Booked for Queen side bed room but allotted twin room. The AC in the room (304) was not working whole night. The room was cleaned the next day. Later on my complain they shifted me today to another room (502) again with AC not working. At 12 in the night they are trying to repair the AC disturbing my sleep. Will never stay in this hotel again. Food is overly priced compared to food quality and taste.
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Date of stay: November 2023
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: This hotel should be the last on your list
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 4 weeks ago
Dear Vikas_Vaishnav_S Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are sincerely sorry for the inconvenience caused to you and we shall do everything possible to rectify the situation. We value the feedback that we receive and we assure you that we shall take the necessary measures to ensure that we live to our brand promise. I am sure on your future visits you will notice a marked difference, a true Four Points hospitality consisting of uncomplicated, convenient, and Simple Pleasures.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pynkice08 wrote a review Oct 2023
Fort Lauderdale, Florida465 contributions220 helpful votes
+1
It’s such a pleasure to write this review! My friends and I decided to stay at the Four Points by Sheraton Nairobi Hurlingham after visiting Zanzibar, Tanzania… to our surprise… what an excellent decision we made as this location is highly recommended. To start, the entrance has an TSA type of checkpoint. This was definitely an A+ in our book! Safe at its’ best! Next, each staff member … I mean everyone… provided the ultimate best customer service one could ever have imagine. This five stars hotel is a must when visiting Kenya. From the two high quality restaurants inside, unto the rooftop pool and lounge… it most definitely provided a resort-style vacation. The rooms were clean, spacious, modern, and cozy. The property in whole is very well kept and the staff seems to be trained well along with outstanding hospitality. When visiting Kenya, I would return and recommend the Four Points by Sheraton Nairobi Hurlingham to everyone. I would like to personally thank Henry (manager) and Mary for graciously accommodating my friends and I as our scheduled flight had a last minute delay. In addition, I would like to also thank Berlin for making some of the best coffee that I have ever had in my life; and Duncan for advising and assisting us with spotlighted locations and monuments. Overall, thank you to the entire staff, from the cleaners and beyond... you made our trip phenomenal! I would like to personally thank I would like
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Date of stay: October 2023Trip type: Travelled with friends
Room Tip: Great location, safe, and close transportation to everything.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 13 Oct 2023
Dear Pynkice08, Thank you for your stellar rating and review and thank you for taking the time out of your day to give us this review . We are glad that you enjoyed the overall experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. This proverbial pat for us is a motivation enough to prod us to go forward and keep giving our best. We have shared your feedback with Henry, Mary, Beryl, Duncan and all our associates as a way of celebrating the great customer service we delivered. From all of us at the Four Points by Sheraton Nairobi Hurlingham family, We hope to welcome you again soon. We thank you for business support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S K Bothra wrote a review Sept 2023
London, United Kingdom13 contributions6 helpful votes
Great hotel. The staff was very professional and friendly. The restaurant was great. Would highly recommend it to anyone. Rooms very extremely comfortable. The service of the staff was good. Reception staff were very efficient as well..
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 15 Sept 2023
Dear sb629, On behalf of the entire hotel team, I want to thank you for sharing about the recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our reception staff and our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ladyt_ng wrote a review Aug 2023
Lagos, Nigeria26 contributions33 helpful votes
Stay initially started out rough. We went to the Four Seasons at the airport, which was our intended hotel when booking, The mix-up was pointed out and we were redirected to the Hurlingham Four Season. It was a holiday, so we took it as part of the fun. Our reception was very friendly and professional. Shout-out to Cynthia at the front desk, who did everything to ensure our comfort. Sad that our stay was for only 1 night (catching a flight to Zanzibar after spending some days at the Masai Mara) but we shall be back, still so much of Kenya to see.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Confirm you are booking the right Four Seasons in Nairobi, especially if you are like me and not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 31 Aug 2023
Dear Ladyt_ng, Thank you for your stellar rating and review and thank you for taking time out of your day to give us this review . We are glad that you enjoyed the overall experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. This proverbial pat for us is a motivation enough to prod us to go forward and keep giving our best. We have shared your feedback with our associate Cynthia as a way of celebrating the great customer service she delivered. From all of us at the Four Points by Sheraton Nairobi Hurlingham family, We hope to welcome you again soon. We thank you for business support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MTL51446 wrote a review Aug 2023
Montreal, Canada171 contributions21 helpful votes
+1
The hotel is nice and clean with a very nice rooftop restaurant that we enjoyed very much. The suite was also spacious. We werent expecting a bathtub though :-) We were looking for a hotel in Nairobi for just one night and this hotel was a very good choice. Except for the fact that the extra bed we asked for was billed to us 50$...while we had booked a suite and billed fo the breakfast which there was no way we could take part of since our flight was early in the morning.
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Date of stay: August 2023
Rooms
Service
Sleep Quality
Room Tip: Corner suites have a nice view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 26 Aug 2023
Dear MTL51446, Thank you for taking the time out of your day to give us this candid and kind review. Your feedback is extremely valuable to us. Reviews like yours make our day because it makes all the hard work worthwhile. We are thrilled to learn that our hotel is nice and clean with a very rice rooftop restaurant and that the suite was spacious. We always strive to go above and beyond to deliver on our mandate to ensure that our guests stay are memorable, am glad that this commitment was reflected in the level of services offered to you. We have taken note of your comment on the extra bed charge and we have tasked our team to ensure that we communicate clearly to our clients way in advance on their requirement. From all of us at Four Points by Sheraton Nairobi Hurlingham family, we look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Destination503716 wrote a review Aug 2023
Johannesburg, South Africa24 contributions5 helpful votes
The staff at Four Points are Hurlingham are fantastic. They are excellent at customer service - which is what makes my stays memorable. The dedication and care that I receive every time I stay will keep me coming back. Every day as I leave for and return from work, I am greeted by the reception staff, housekeeping staff, security staff and welcomed with a smile by Pablo’s restaurant staff (Faith is exceptionally pleasant). The quality of food is top notch thanks to Chef Howard and his team (including but not limited to Chef Dominic, Beryl, Clarice and Chef Danstand). For my most recent trip, I made a request to have my dietary needs accommodated and everything I asked for was done with such professionalism and kindness that I feel truly cared for. One tip for those who have not been to Nairobi before, be prepared to be requested to comply to the security checks on entry into the hotel. It may seem burdensome however, it is necessary due to the historical context of Kenya. I highly recommend this hotel to anyone who asks me for places to stay on business in Nairobi.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 14 Aug 2023
Dear Destination503716, Thank you for taking the time out of your day to give us this candid and kind review. Reviews like yours make our day because it makes all the hard work worthwhile. We are thrilled to read that you experienced an excellent customer experience during your stay at Four Points by Sheraton Nairobi Hurlingham. We always strive to go above and beyond to deliver on our mandate to ensure that our guests stay are memorable, am glad that this commitment was reflected in the level of services offered to you. As a way of celebrating our staff, we have shared your feedback with Howard, Dominic, Beryl, Clarice, Danstand, reception, security and housekeeping staff. We are glad to read that our staff are professional, caring and kind. From all of us at Four Points by Sheraton Nairobi Hurlingham family, we look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khadija Awadh wrote a review Jul 2023
Mombasa, Kenya20 contributions7 helpful votes
I was blessed to check in with my kids for 2 nights at the end of June. We loved the entire setup, from the reception restaurant to the room. The breakfast options were vast, and other meals were well done. Getting an adjnoined room was a big plus for us. Warm reception, kind staff, and a very secure environment. I forgot my handbag at the restaurant and got it intact at the security office.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Check for planned activities. We didn't know there was a marathon planned for that weekend. We...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 24 Jul 2023
Dear Khadharmy, On behalf of the entire hotel team, I want to thank you for sharing about the recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StuartChou wrote a review Jul 2023
Taipei, Taiwan27 contributions17 helpful votes
+1
I have stayed at this hotel twice in Nairobi, and I believe the staff were exceptional and incredibly kind during my stay. Francis and Kathryn at the front desk have definitely provided us with their best services, and my dad and I are extremely grateful to them. Hopefully, I will have the opportunity to meet the team again during my next visit to Nairobi. The management team should definitely recognize and award these two excellent staff members.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Nice location and close to city center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 3 Jul 2023
Dear StuartChou, On behalf of the entire hotel team, I want to thank you for sharing about the recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave J wrote a review Jul 2023
1 contribution
Five stars are not enough for Diana and the team at Four Points in Hurlingham. From the first greeting to the last goodbye their hospitality is a perfect 10. The cleanliness, the neatness and professionalism by room service made the trip so much more pleasurable and secure. Another 10. Breakfast buffet was the best I’ve had in a Bonvoy property And the hummus and pizza upstairs was my favorite evening chill. 10 across the board! I would recommend this property to anyone and it will be my go to stay when I’m in Kenya four times a year.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 3 Jul 2023
Dear DavejV1525AN, On behalf of the entire hotel team, I want to thank you for sharing about the recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Diana and our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sightseer21772981231 wrote a review Jun 2023
1 contribution
Nicest staff you’ll ever meet. So friendly and welcoming. I can’t wait to come back here and enjoy a relaxing stay at this hotel. Thank you for a nice and relaxing stay. Your hospitality was enjoyed and greatly appreciated.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 27 Jun 2023
Dear Sightseer21772981231, On behalf of the entire hotel team, I want to thank you for sharing about your great experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$124 - $179 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
City Premier Limited
LOCATION
KenyaNairobi
NUMBER OF ROOMS
96
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FOUR POINTS BY SHERATON NAIROBI HURLINGHAM - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Nairobi Hurlingham
Which popular attractions are close to Four Points by Sheraton Nairobi Hurlingham?
Nearby attractions include Finix Casino (0.4 km), Shifteye Studios (0.4 km), and Chania Hikes, Kenya (0.4 km).
What are some of the property amenities at Four Points by Sheraton Nairobi Hurlingham?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Four Points by Sheraton Nairobi Hurlingham?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Nairobi Hurlingham?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Four Points by Sheraton Nairobi Hurlingham?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Four Points by Sheraton Nairobi Hurlingham?
Conveniently located restaurants include Java House, Mezze on the Deck, and Mama Oliech's Restaurant.
Are there opportunities to exercise at Four Points by Sheraton Nairobi Hurlingham?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Points by Sheraton Nairobi Hurlingham have airport transportation?
Yes, Four Points by Sheraton Nairobi Hurlingham offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Nairobi Hurlingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Nairobi Hurlingham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Nairobi Hurlingham?
The staff speaks multiple languages, including English and Swahili.