Hotel that I don’t recommend any one ,they charges 26 $ usd for extra guest and none of them stayed overnight,20 min ,30 min or max 1 hour guests I have got and some of them just came for breakfast,book with guest friendly hotel instead of this one ,night time is noisy mostly coming from outside, beggars and junkies hanging out cross the street ,3 staff knows the hospitality very well and I specially thanks to them Peter and Wilfred from front office ,Evans from the restaurant.
Well, for starters, it was a last minute booking and they came through for us, which was quite commendable. Our room was clean and beautiful and the staff was very friendly and hospitable. The food was excellent and we enjoyed it. The inerior deco is amazing, I love the african cultured deco and paintings and it is very creative of them. They only need to dust their rooms as the mosquito net was quite dust and we were unable to use it. The dining room has a panaromic view which made it exciting to sit there. Keep it up guys!
I stayed in the Hotel for 3 days and my generally experience is well run Hotel, and very central with regard to the Malls, Eating and Nightclub places. Staffs are good and very helpful with everything even in nighttime. The room i had was a medium one with a great balchony, clean and fresh! Add a good price to it! I had a good time!
The hotel is in a great location but is overpriced. The rooms had cracks on the wall, the door handle was broken and the telephone line didn’t work. I told them numerous times to change but they did nothing. The worst thing was I was in my room at 2am and there was a double booking the steward and new guests barged into my room without saying sorry as the room was occupied I could have been doing anything there was no apology and this is very unprofessional. The only good point was the breakfast that was nice.
Good location though overpriced for what you get. Paid $75 USD; Large room, average breakfast was included. Staff was friendly, check in and out pretty easy. Stayed on a Thursday and was VERY loud from the street as is across the road from one of Nairobi's craziest nightclubs.
Basic clean hotel but fantastic lactation for party people. Dead Centre of the "Electric Steet" the party place in Nairobi. Saying that it's is very noise till 4 in the morning. Not a pace for families or business Travellers but great for party goers
Poorly maintained hotel though conveniently located. Breakfast service is like formality, tried to avoid it as far as possible. Worn out towels in the bathroom tells you rest of the story. I don't recommend to come again.
This is an improvised Hotel in the 6-7 floors of a building, but it is extremely overpriced. The rooms are very dark, but the worst part is the bathroom, and the shower is a joke. There is basically no options at breakfast (have to mention that the boy who serves there is very nice, not his fault that the free buffet breakfast is a joke). This is a 1 star hotel priced at 4 star. The only positive point here would be that if you must or want to stay in westlands this building is in the very center of it, and also that the staff make every effort they can and are very nice people. I don't like to write bad reviews, because I don't want to put in danger others peoples jobs, but I hope that the hotel owners take notice and my advice is that you don't book it over 50-60 usd.
Hadn't heard of the Emerald before but l was pleasantly surprised. It is a nice hotel in the middle of westlands, within walking distance to bars, restaurants, shop and even close to the Sarit shopping centre, reasonable priced and polite staff
Nice large conference Hall. Cool and secure,all type of food Chinese food Indian food and varieties to choose from.attendants are well trained an very kind.spacious aand also perfect for corporate meetings.