We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
12 Woodvale Grove Krishna Centre Westlands, Nairobi 00800 Kenya
Lowest prices for your stay
Lock in the lowest price from these sites
Hotels.com$140
Tripadvisor$140
Orbitz.com
Travelocity
eDreams
ZenHotels.com
View all 10 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (46)
Room & Suite (38)
Dining (22)

About

#94 of 369 hotels in Nairobi
Location
Cleanliness
Service
Value
The Hotel Emerald is a business class hotel located in the Westlands suburb of Nairobi. With 59 individually designed rooms, the Hotel Emerald offers comfort in a convenient location. Steps away from major shopping and entertainment hubs, the hotel is the ideal place for your next stay. The hotel also offers conference and meeting space for any special events.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Newspaper
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Afrikaans
65Reviews4Q+A15Room tips
Traveller rating
  • 14
  • 27
  • 17
  • 3
  • 4
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
Arif S wrote a review Feb 2020
Toronto, Canada50 contributions25 helpful votes
Hotel that I don’t recommend any one ,they charges 26 $ usd for extra guest and none of them stayed overnight,20 min ,30 min or max 1 hour guests I have got and some of them just came for breakfast,book with guest friendly hotel instead of this one ,night time is noisy mostly coming from outside, beggars and junkies hanging out cross the street ,3 staff knows the hospitality very well and I specially thanks to them Peter and Wilfred from front office ,Evans from the restaurant.
Read more
Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from EmeraldNBO, Guest Relations Manager at The Hotel Emerald
Responded 27 Feb 2020
Dear Arif, Thank you for choosing to stay with us. We always aim to ensure that all our guests have a pleasant time with us and for this reason, I would like to apologize for your experience at our hotel. Please allow me to clarify something in regards to the hotels policy on extra guests. Hotel room rates are based on double/single occupancy. You usually do not have to pay extra for kids in the room. But we do charge $25 per additional adult from 6:00 pm to 6:00 am. We don't charge for guests visiting your room during the day. You had booked your stay as a single occupant. You were also informed of the extra guest charges, upon check in and also every time before a guest was directed to your room. All in all, I apologize for your experience. We value your feedback and it was a pleasure to offer our services to you. Wilfred, Peter and Evans send you their warm regards. We hope to see you again soon. Best Regards, Katherine Kashem ( Guest Relations)
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruthey A wrote a review Sep 2018
13 contributions5 helpful votes
Well, for starters, it was a last minute booking and they came through for us, which was quite commendable. Our room was clean and beautiful and the staff was very friendly and hospitable. The food was excellent and we enjoyed it. The inerior deco is amazing, I love the african cultured deco and paintings and it is very creative of them. They only need to dust their rooms as the mosquito net was quite dust and we were unable to use it. The dining room has a panaromic view which made it exciting to sit there. Keep it up guys!
Read more
Date of stay: September 2018
Location
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from EmeraldNBO, Guest Relations Manager at The Hotel Emerald
Responded 21 Sep 2018
Dear Ruthey, Thank you for choosing to stay with us,first of all we apologize for the dusty mosquito net,we have shared this with our team and we promise it will be rectified,we value your feedback and it is a joy to offer our services to you,we hope to see you soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Per A wrote a review Sep 2018
Boras, Sweden34 contributions6 helpful votes
I stayed in the Hotel for 3 days and my generally experience is well run Hotel, and very central with regard to the Malls, Eating and Nightclub places. Staffs are good and very helpful with everything even in nighttime. The room i had was a medium one with a great balchony, clean and fresh! Add a good price to it! I had a good time!
Read more
Date of stay: August 2018
Value
Rooms
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Sunshine598880 wrote a review May 2018
Leicester, United Kingdom45 contributions8 helpful votes
The hotel is in a great location but is overpriced. The rooms had cracks on the wall, the door handle was broken and the telephone line didn’t work. I told them numerous times to change but they did nothing. The worst thing was I was in my room at 2am and there was a double booking the steward and new guests barged into my room without saying sorry as the room was occupied I could have been doing anything there was no apology and this is very unprofessional. The only good point was the breakfast that was nice.
Read more
Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from EmeraldNBO, Guest Relations at The Hotel Emerald
Responded 8 May 2018
Dear Guest, Thank you for choosing to stay with us during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. Kind Regards Beverlyn Bitok.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
heathk7 wrote a review Jan 2018
Vancouver, Canada162 contributions76 helpful votes
Good location though overpriced for what you get. Paid $75 USD; Large room, average breakfast was included. Staff was friendly, check in and out pretty easy. Stayed on a Thursday and was VERY loud from the street as is across the road from one of Nairobi's craziest nightclubs.
Read more
Date of stay: December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from EmeraldNBO, Guest Relations Manager at The Hotel Emerald
Responded 18 Jan 2018
Dear HeathK7 Thank you for giving us the opportunity to host you during your recent visit to Nairobi,We are really sorry about your experience at our hotel we really wish you had communicated with the front office they could have moved you to our sound proof rooms,once again we are sorry about the experience.We do value your feedback and we look forward to hosting you again. Kind Regards Beverlyn B.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ajay G wrote a review May 2017
55 contributions6 helpful votes
Basic clean hotel but fantastic lactation for party people. Dead Centre of the "Electric Steet" the party place in Nairobi. Saying that it's is very noise till 4 in the morning. Not a pace for families or business Travellers but great for party goers
Read more
Date of stay: May 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Satish P wrote a review Apr 2017
Amman, Jordan1 contribution
Poorly maintained hotel though conveniently located. Breakfast service is like formality, tried to avoid it as far as possible. Worn out towels in the bathroom tells you rest of the story. I don't recommend to come again.
Read more
Date of stay: April 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sagar D, Manager at The Hotel Emerald
Responded 11 May 2017
Dear Satish Thank you for giving us an opportunity to host you during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. , your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. kind Regards Sagar D
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
latin0692 wrote a review Apr 2017
Tegucigalpa, Honduras153 contributions67 helpful votes
This is an improvised Hotel in the 6-7 floors of a building, but it is extremely overpriced. The rooms are very dark, but the worst part is the bathroom, and the shower is a joke. There is basically no options at breakfast (have to mention that the boy who serves there is very nice, not his fault that the free buffet breakfast is a joke). This is a 1 star hotel priced at 4 star. The only positive point here would be that if you must or want to stay in westlands this building is in the very center of it, and also that the staff make every effort they can and are very nice people. I don't like to write bad reviews, because I don't want to put in danger others peoples jobs, but I hope that the hotel owners take notice and my advice is that you don't book it over 50-60 usd.
Read more
Date of stay: April 2017
Location
Cleanliness
Service
Trip type: Travelled solo
Room Tip: Don't pay over 55usd, there is a room with balcony
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sagar D, Manager at The Hotel Emerald
Responded 11 May 2017
Dear Guest Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Best regards Sagar D
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damien Mc Sweeney wrote a review Mar 2017
Cork, Ireland154 contributions103 helpful votes
Hadn't heard of the Emerald before but l was pleasantly surprised. It is a nice hotel in the middle of westlands, within walking distance to bars, restaurants, shop and even close to the Sarit shopping centre, reasonable priced and polite staff
Read more
Date of stay: July 2016
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sagar D, Manager at The Hotel Emerald
Responded 11 May 2017
Dear Damien S Thank you for taking time to review us, we are glad to hear that you had a memorable Stay during your recent Stay at Hotel Emerald, Thank you once again for Staying with us and we are looking forward to hosting you again Kind Regards Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robertmW5844HG wrote a review Mar 2017
Mount Kenya National Park, Kenya27 contributions7 helpful votes
Nice large conference Hall. Cool and secure,all type of food Chinese food Indian food and varieties to choose from.attendants are well trained an very kind.spacious aand also perfect for corporate meetings.
Read more
Date of stay: January 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sagar D, Manager at The Hotel Emerald
Responded 11 May 2017
Dear robert Thank you for taking time to give your feedback on the Hotel Emerald. We hope we can be of service to you again soon. thank you and welcome again. Best regards Sagar D
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
$126 - $140 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
59
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE HOTEL EMERALD (Nairobi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Hotel Emerald
Which popular attractions are close to The Hotel Emerald?
Nearby attractions include Mulberry Project at The Alchemist (0.2 km), Sarit Centre (0.4 km), and Sarit Centre (0.4 km).
What are some of the property amenities at The Hotel Emerald?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at The Hotel Emerald?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hotel Emerald?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at The Hotel Emerald?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to The Hotel Emerald?
Conveniently located restaurants include INTI - A Nikkei Experience, Botanica - Kitchen & Gin Bar, and Mercado - Mexican Kitchen & Bar.
Does The Hotel Emerald have an airport shuttle?
Yes, The Hotel Emerald offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Hotel Emerald have airport transportation?
Yes, The Hotel Emerald offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Hotel Emerald?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hotel Emerald offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Hotel Emerald?
The staff speaks multiple languages, including English and Afrikaans.