Heri Heights Serviced Apartments
Kolobot Drive off Arboretum Road, P.O. Box 48706, Nairobi 00100 Kenya
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Avg. ₹5,969 /night, 11/2 - 11/3
₹6,978
per night
₹6,222
per night
₹5,465
per night
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4.0
#5 of 114 small hotels in NairobiLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Heri Heights Serviced Apartments by Trianum neighbours the Nairobi Arboretum and State House, and is a short drive away from some of Nairobi's hottest entertainment spots. Heri Heights also offers stylish Serviced Apartments with distinctive hospitality for a memorable travel experience. Cozy home furnishings and comforts of a modern lifestyle - an urban haven for city living - featuring a choice of 46 apartments, each with a distinctive layout; Studios, Deluxe One-bedrooms,Attic one-bedrooms, Executive Two-bedroom,Attic executive two bedrooms and Superior Three-bedroom apartments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children's playground
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Fitness / spa changing rooms
Personal trainer
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Kids club
Kids' outdoor play equipment
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Hammam
24-hour security
BBQ facilities
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Desk
Dining area
Housekeeping
Private balcony
Kitchenette
Microwave
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Great View
Languages Spoken
English, Swahili
Location
Kolobot Drive off Arboretum Road, P.O. Box 48706, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
49 Restaurants
within 1 kilometer
136Reviews2Q+A44Room tips
Reviews
Traveller rating
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Detailed Reviews
The location is nice as it easily accessible and in a great neighbourhood
Their rooms are a bit dilapilated and not updated with lots of broken items including shower doors and fallen curtain rods.
They have an inhouse restaurant Scapes that never stocks the items that they have put on the menu. They at times run out of basic items for breakfast like bread.
Room service takes hours to be done and you have to be careful to get fresh linen....it defeats the purpose of having this as a furnished and serviced apartment with a premium payment.
I am not sure if the staff are not motivated or they are no longer interested in having guests stay with them.
It is a shame as it would be a gem if they just took a bit more care of the room and its amenities and have the inhouse restaurant up their game.
Their rooms are a bit dilapilated and not updated with lots of broken items including shower doors and fallen curtain rods.
They have an inhouse restaurant Scapes that never stocks the items that they have put on the menu. They at times run out of basic items for breakfast like bread.
Room service takes hours to be done and you have to be careful to get fresh linen....it defeats the purpose of having this as a furnished and serviced apartment with a premium payment.
I am not sure if the staff are not motivated or they are no longer interested in having guests stay with them.
It is a shame as it would be a gem if they just took a bit more care of the room and its amenities and have the inhouse restaurant up their game.
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Date of stay: July 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip:Â Some of the apartments on the lower floor are a bit bigger and slightly updated.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 21 Aug 2022
Dear Ms. Wamuyu, Thank you for taking your good time to review us on trip advisor, We highly appreciate your feedback as it helps us improve our services for the better stay of our guests. Apologies for the room quality, currently the rooms are under renovation, and we hope on your next visit everything will be to your expectations. Concerning the Scapes restaurant, we really apologize for the hiccups you experienced. The management has addressed the stock issue in our restaurant to ensure that the supplies are available for all the menu items. There is ongoing internal training for our front office and housekeeping in order to increase and sharpen their skills to give the best hospitality services in Nairobi Kenya. We do hope to host you again in a near future in order to change and meet your expectations as our esteemed guest. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at Heri Heights for over 5 months now. The location is great as you are close to town, Westlands or Kilimani. The place has a well maintained swimming pool, well finished rooms with modern decor. The management is professional in handling any complaints and also takes Covid situation seriously with good measures in place. We are very happy with our housekeeper Efelda, who anticipates our needs and leaves the place spotless. Highly recommend this place for stays in Nairobi. Worth the price being surrounded by nature in the middle of the City.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Faith Wausi, General Manager at Heri Heights Serviced Apartments
Responded 26 Mar 2021
Dear mpacak, Thank you for choosing to stay at Heri Heights and for the wonderful review on Trip Advisor. We are delighted that you are enjoying your stay and the services we are offering are up to standard. We appreciate the trust and recommendation. Warm Regards, Faith Wausi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay was amazing, staff helpful, area clean, scenic and very quiet. Was on a one bedroom apartment which was clean and well maintained, staff were very helpful, went to the extent of providing me with a desk chair ensuring I could comfortably work. I am very happy with my decision to choose Heri heights apartments
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 29 May 2023
Dear Mr. Elijah, Thank you for taking your precious time to review us on this platform. Glad to know that you had an amazing stay and we look forward to hosting you again, always at your service. Cheers!!!!!!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was lovely though the staff /hotel don't tell you how to use things - stove,internet, locker,etc. Location of hotel though great in some ways is quite cut off from shops or restuarants or even finding a newspaper.
Restaurant made delicious food,but had to be chased to get the breakfast buffet ready every morning and that took a lot of time and energy.
Room service , restuarant service or other responsiveness ( eg help in getting an airport shuttle into town from airport on arrival) was very slow and this was despite there being hardly any guests on the premises.
As one of the few room guests, I was surprised that the only event they had - a pretty nice music event on Friday nite , was not informed to me , but i discovered it accidentally.
Staff don't seem to be supervised closely . Never saw a Manager around and even when I spoke of staying back in Nairobi for a few more days, and extending my stay, they showed least interest in trying to get my business. Pretty strange.
Restaurant made delicious food,but had to be chased to get the breakfast buffet ready every morning and that took a lot of time and energy.
Room service , restuarant service or other responsiveness ( eg help in getting an airport shuttle into town from airport on arrival) was very slow and this was despite there being hardly any guests on the premises.
As one of the few room guests, I was surprised that the only event they had - a pretty nice music event on Friday nite , was not informed to me , but i discovered it accidentally.
Staff don't seem to be supervised closely . Never saw a Manager around and even when I spoke of staying back in Nairobi for a few more days, and extending my stay, they showed least interest in trying to get my business. Pretty strange.
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Date of stay: April 2022Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip:Â A balcony is a nice thing to have if you are staying more than a few days
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 6 May 2022
Dear Mr. Jagat, Thank you for taking your valuable time to once again review us online. We do appreciate your feedback as this helps us to identify areas to improve on in order to provide our guests with quality services. It is unfortunate you had the highlighted hiccups during your short stay with us, we take this very seriously, and necessary measures will be taken to close those gaps in order to offer the best hospitality services in Nairobi Kenya. Just to highlight, kindly note; -Our front desk is 24hrs and always ready to assist where needed at any given time, all apartments are equipped with a phone extension line for any internal calls. -All our apartments have a guest's information booklet giving information necessary during your stay i.e. WIFI username and password, how to use the safe box, phone extension numbers, and important areas around us just to mention a few. -The management team is always on the ground every day and ready to assist, kindly note our managers do not wear uniforms but the line staff will always call the manager on duty if needed. Thank you and we look forward to creating a better experience during your next visit to Nairobi Kenya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service level from staff is somewhere between extremely slow to non-existent. The rooms are low quality with huge gaps in the flooring, weak to no water pressure. Food at the restaurant was also a huge disappointment.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 21 Aug 2022
Dear Robert, Thank you for taking your precious time to review us on the TripAdvisor platform. Your genuine feedback is well received and appreciated for this helps us know where to improve on our services to meet and exceed the expectations of our esteemed guests. There is ongoing renovation work during this low season that will address most of your highlighted concerns. The restaurant is currently fully operational and all stock levels have been replenished. We do apologize as Heri heights management for the hiccups experienced when you stayed with us. We do hope to host you again in the near future so that we can offer our usual high-standard hospitality services and meet your product expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I spent my vacation in a disgusting apartment. The bathroom looked as if hooligans had recently rioted there and had then been poorly renovated. The kitchen was also a disaster. Mold on the ceiling, dirty walls. The equipment was inadequate, including a pan to fry something and also bowls to serve the food. The balcony wasn't nice either. Paint was peeling off the ceiling and dirtying the furniture every day. A table was also missing.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 28 Jul 2024
Dear Sir, Thank you for taking your precious time to review us on this platform as this helps us to improve our services hence offering the best services to our clients. Apologies on the hiccups you encountered during your stay, we have since upgraded our property and for sure we would be more than happy to host you and experience a whole new touch after our recent renovations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a magnificent place to be in, very quite and serene. The food was finger licking to say the least. The service was top notch, Brenda one of your waitresses at scapes restaurant made sure I was home away from home. Coming back again with my family.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 3 May 2023
Dear @Escape012119209959, Thank you for taking your valuable time to review us on this platform. We are glad that you had a great dining experience, looking forward to hosting you again with your family and indeed have a memorable encounter and interact with our professional team. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have ambigous feelings on the stay in this hotel. Location nice, close to the center, but in quiet district netx to. We booked 2 bedrooms apartment, checed in 9PM. Leaking sink in bathroom, no water in toilet. Unti Reception offered us other room, we were already slipping as there were midnight. Next day upgraded to 3 bedrooms apartment with direct access to garden. Both apartments were just huge, however good days of both were gone long time ago. Furniture in kitchen should be replaced as completely effete. Hotel restaruant is poor. Alhough menu is quite long, there were unable to severe whatever we chose. Staff never had change to return balance on the bill. Choice on breakfast very limited, or better to say no choice at all.
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip:Â Before accomodation, check if everything in room works!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 1 Feb 2023
Dear Jacek12371237, Thank you for taking your valuable time to review us on this platform and for the feedback that is highly valued to us and helps improve our services to be the best serviced apartments, hospitable to our esteemed clients. We are glad we hosted you in our spacious apartment however regret the hiccups encountered during your short stay due to maintenance issues. Our management is undertaking a structured renovation and for sure all mentioned matters will be addressed. Thank you for mentioning on our hotel restaurant and going through the provided menu, the management is working on a thorough turn around in the operations and necessary measures taken to provide the best services. We look forward to hosting you and your family when you visit Nairobi Kenya and for a memorable experience. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartments are nicely spacious. However, there are a few things that need improving:
a) Wifi was poor and inconsistent
b) the apartment I stayed in did not have a kettle/microwave/sufuria. So that meant no hot water to drink for me :(
c) the bedsheets smelt like fish for some reason
d) the mattress was lumpy, so despite being tired I didn't have a good night's sleep
e) the lady at the restaurant serving tea and coffee was too slow
a) Wifi was poor and inconsistent
b) the apartment I stayed in did not have a kettle/microwave/sufuria. So that meant no hot water to drink for me :(
c) the bedsheets smelt like fish for some reason
d) the mattress was lumpy, so despite being tired I didn't have a good night's sleep
e) the lady at the restaurant serving tea and coffee was too slow
Read more
Date of stay: February 2024Trip type: Travelled on business
Value
Location
Service
Room Tip:Â Ask in advance about the room facilities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 28 Jul 2024
Dear Alyse, Thank you for having chosen to stay at Heri Heights Serviced Apartments and for taking time to review us on this platform. We apologize for the hiccups you encountered during your stay with us and our management have taken into consideration the concerns, we have a plan to resolve the mentioned areas. It will be a pleasure to host you again while you are in Kenya and experience our best services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pictures are not from the same place! Everything is dirty in the room and lobby. Reception is unintrested to upgrade although they would make more money. How is that possible? Uber driver who rescued us told that the main clientele is Nigerian - that explaines the rude behaviour from receptionist. This place is a scam and should not be visible on any booking sites!
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johnson K Wambui, General Manager at Heri Heights Serviced Apartments
Responded 17 Jan 2022
Dear PK363, Thank you for taking your valuable time to review us on this platform. We regret that you had such an experience when you visited our property which is contrary to our usual high standard hospitality customer service. In regards to the upgrade request, our team will always be willing to do so but for sure this is subject to the availability of the preferred category. On our clientele, our property is open to the public and we do not discriminate the type of guests that we allow in our serviced apartments as long as it is in accordance with Kenyan law and they follow our internal policies as an organization. It is unfortunate you did not feel comfortable staying with us, wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi. You could contact the management directly and they'll gladly assist you in that.
"Not crowded and therefore convenient for those who love their space and also great place for catching up with friends."Read full review
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PRICE RANGE
₹5,549 - ₹7,483 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Heri Heights Serviced Apartments
Which popular attractions are close to Heri Heights Serviced Apartments?
Nearby attractions include Nairobi National Museum (0.7 km), Moyo Casino (0.9 km), and Nairobi Arboretum (0.9 km).
What are some of the property amenities at Heri Heights Serviced Apartments?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Heri Heights Serviced Apartments?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Heri Heights Serviced Apartments?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Heri Heights Serviced Apartments?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Heri Heights Serviced Apartments?
Conveniently located restaurants include Tatu Restaurant By Fairmont, Mawimbi Seafood Restaurant, and Barbeque Nation.
Are there opportunities to exercise at Heri Heights Serviced Apartments?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Heri Heights Serviced Apartments have airport transportation?
Yes, Heri Heights Serviced Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heri Heights Serviced Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Does Heri Heights Serviced Apartments offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.