Stayed with the kids for just two nights on route to a lodge in the National Park. Breakfast was really good, fantastic coffee. Swimming pool was clean but a little chilly. Rooms were good but we had booked for twin rooms and there was only one bed in each room, but it was fine as the kids just stayed in the same room. Check in was really easy. Very friendly staff.
First, we just loved the Safari spark Hotel. The only reason for four stars and not five, I’ll explain in a moment. It’s indeed an oasis in the middle of Nairobi. The grounds are breathtaking and cared for so carefully. The bird life is amazing. It was like staying an aviary. We were there a total of ten nights, in three visits, using it as our base of operations as we enjoyed three different safaris. So, we got to know the place very well. We dined at every restaurant, some more than once and enjoyed each. The authentic Kenyan grill restaurant offers one of the best native dance and acrobat shows we’ve seen. They are really just getting going after reopening. Their clientele were mostly business people since they have large and varied conference facilities. Tourism is definitely off. But they are undaunted. Everything was open, staffed and ready for business. The reason for the one missing star. The rooms themselves are outdated in terms of plumbing fixtures and electric outlets. It was hard to find a charging outlet for electronics. But, they are architecturally interesting and comfortable. Beds are very firm. The pool are could use some refurbishment as well. The very cool jacuzzis were drained and need restoration. Finally, the staff. They are blessed with the best of the best. Great can-do attitudes and making sure you have a good experience. They have real pride in the property and know they work at a special place. Highly recommend.…
Close to the centre of Nairobi , this Safari hotel is a harbour of calm and quiet. Hotel is very traditional with lots of wood. Rooms are somewhat outdated but considering the global athmosphere of the venue, still charming....
Thinking back at all the crazy bad reviews I read after I booked and now that I have been there personally, was could have gone wrong for those guys? The hotel, infrastructure and people are great. The hotel reminded us of British colonial times and I guess the wood and and all the things around (magnificent gardens, pools, 'streams' and all). Nothing to more to say about the hotel. Good job guys.
Currently attending a few days of meetings at the hotel. I haven't visited for many years and was surprised by state of the hotel. The hotel sits on a big property, several of the others guests commented the space is great for morning walks. Grounds are not well tendered. It's an old hotel that has not benefitted from updates. The meeting rooms while large are musty and got very hot. The room had an old noisy air conditioning unit. The lunch buffet was horrible. The food was lukewarm, and the taste so bland. The chicken consume soup was salted water, the buns that accompanied the soup were cold and hard, almost old. Cafe kigwa the restaurant has old carpeting and is rather dark. The tea time set was OK. The mandazi however were very tasty. The pool had near green water with soil residue settled on the pool floor and dirt everywhere on the sides. Not appealing at all. I Would not recommend the hotel. …
Instead of going to the Carnivore, I chose this place for my fam since it had the meats AND a dinner show. I had been here about 7 years before and had a great experience. This time the service was not good. Our server knew it and apologized at the end of our meal. He said he was very busy. I appreciated the apology, but it wasn’t just him. The whole team was slow. When we arrived there was no explanation of how things worked. The salads, sides, etc. came out sporadically and after quite a delay. The meat carvers came by a few times and then basically stopped until I flagged then down multiple times. And this was even with us being one of the tables closest to the grill. I also had to ask them to bring specific things which were on the menu but had not yet been brought to our table. It was very frustrating to have an empty plate for at least 10 minutes in an all-you-can-eat place. My wife ordered a drink and had to go to the bar twice to get it to come. So…the service was a 2/5, while the taste of the food was a 5/5. The show was entertaining. My kids especially liked the acrobats. As a dad and husband, at the end of the day what matters is how much my family enjoys an experience. They had a good time, so I was happy. But, it was not as enjoyable for me. Instead of feeling cared for, I felt like I had to speak up all night to get the experience we paid for. An average rating would take away form the performers, so I’ll round up to a 4.…
Stayed 8 nights for meetings. The Guest Relations team at the entrance are phenomenal. The porter Paul Mwaka went out of his way to accommodate my special requests, was very attentive to the point of taking notes to make sure he got things right. Daniel too was very kind and supportive and whatever may not have gone quite right was somehow made better by this team. The laundry team also took care of my clothes with special needs. Restaurant chefs at the meat feast restaurant are also very friendly and make you feel at home. I would return thanks to this team's positive energy and warmth.
Really beautiful hotel, the area is very green and the pool beautiful. Rooms are nice, bed is a bit hard and the water in the bathroom didn’t get warm - but nothing that affected our stay negatively. Also a very nice gym. We enjoyed our two nights at Safari Park a lot. The staff was always helpful and very welcoming!
The hotel is beautiful, a former British officer club in its own large gardens. The rooms are large and comfortable and you have plenty entertainment and good food options. The hotel caters to tourists. It's located a bit off the beaten path but if you plan to primarily relax and stay in its ideal.
Will start with a positive review,the ambience is to die.However,the food was horrible! We ordered sirloin steak,pork chops and fried chicken from cafe kigwa,the meats were not tasty at all,poorly marinated, incredibly tough and the portions were just plain mean. Good gesture they replaced our meats when we complained but there wasn’t much improvement in the quality. The waiters were okay and helpful. Access to the restaurant could be made better for wheel chair clients . Ramps are very few and the ones available takes a longer route. We had a baby stroller and struggled with access into the restaurant. The management has also not responded to our complaint several weeks later
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