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Sarova Panafric

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#17 of 164 Hotels in Nairobi
Certificate of Excellence
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Sarova Panafric
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730 Reviews from our TripAdvisor Community

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There are newer reviews for Sarova Panafric
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Showing 654: English reviews
Denver, Colorado
Reviewed 13 January 2017 via mobile

I went for a 90 minute aromatherapy massage at this hotel. It was wonderful! The therapist, Anna, was incredibly good, attentive, professional, and kind. The music was calming and the essential oils fragrant. Highly recommended!

Thank Francisca P
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Francisca, Thank you for taking your time to review the Sarova Panafric’s Tulia Spa. It is always an honor for us to receive feedback from our guests. We appreciate the positive feedback submitted on Anna’s professionalism and her tailored attention to you. Our aim is to always exceed our customer’s expectations, and we are glad that she achieved that....

Reviewed 8 January 2017

We stayed at the Sarova PanAfric Hotel in Nairobi on 12 December 2016, and were glad to have returned. Once again the room was comfortable and inviting after a long flight from Australia, and the restaurant provided the same great food and service that we remembered from our first visit.

Thank James H
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear James, It was a great pleasure for Sarova Panafric team to welcome you back to our hotel. We appreciate your feedback on your stay. Our pride is when our customers’ expectations are exceeded and they return once again. Thank you for coming back and we look forward to hosting you soon. Yours Sincerely, David Gachuru General Manager

Jinja, Uganda
Reviewed 30 December 2016 via mobile

Nice place in the city Centre. The place was very neat and clean. The service was very good with the warm welcoming staff. The food was very delicious and best in the test with best service. Morning breakfast also was very good with many options.

1Thank Kashyap7716
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us on your recent stay at Sarova Panafric. We are very pleased to note that you had a great time. We strive to ensure that our customers get personalized services and attention at all times. We look forward to having another opportunity to host you. Yours Sincerely,...

Reviewed 24 December 2016 via mobile

We loved the food and the price was very pocket friendly.. the ambience next to the pool bar is a place to die for easy parking and friendly service providers. Near the city center and has a feeling of a country lodge very quite and serene.

Thank felix o
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Felix, It was indeed a pleasure for us to host you at Sarova Panafric. Thank you for taking time to give us your feedback. We are glad that you enjoyed our products and services, which no doubt are great value for money. We look forward to hosting you again. We would certainly be honored to host your friends as...

Glasgow, United Kingdom
Reviewed 22 December 2016 via mobile

Sarova chain of hotels are renowned for being upmarket. Panafric is no different. The premises are maintained to a high standard, food is as expected (really good). Short of giving 5* rating as the bar service is painstakingly slow at evening peak time. When paying top dollar and service charge on top, there is an expectation of a premium service....

Thank Kittles30
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your candid feedback on our hotel, its products and services. We sincerely appreciate this, as it is how we continually improve. In fact, through our customer’s feedback we have been able to maintain the brand Sarova in all our properties as you rightly pointed out. Your experience and observation of our bar service in the...

London, United Kingdom
Reviewed 19 December 2016

Adequate, if elderly, room. Comfortable beds. Decent bath. Quite noisy as no double glazing. However, restaurant food was entirely tasteless and took 40 minutes, and a reminder, to arrive. Reception poor....wake up call forgotten.

Thank richard m
Reviewed 17 December 2016 via mobile

This was an exceptional hotel with great customer service. Although the restaurant staff was helpful but lacked when they are busy. Despite that they were all around friendly and attentive. And during our stay there were quite a few meetings and other events in the banquet rooms but I could not hear any of them from my room which was...

Thank Brandon T
Nairobi, Kenya
Reviewed 15 December 2016

I have only been to Panafric for conference. So far, no complain. The food is good. The rooms are big, clean and spacious. Maybe a little bit of lighting for the sake of photos; i had a hard time cleaning the photos after the shoot. The staff is very welcoming and ready to help you when you call them. Sarova...

Thank Tabiii
Reviewed 4 December 2016 via mobile

Had a weeklong training at the establishment. They have a good team who coordinate very well. Meeting Rooms: they have several kinds of rooms both big and small depending on your needs all accessible via lift. The staff are attentive tending to requests or technical support swiftly during this time. My only comment is if they could get sound proofing...

Thank Msikiliza
Reviewed 23 November 2016

We stayed here for 2 nights at the end of our safari, the staff are superb, nothing is too much trouble, our room was very nice, and the food is of a very high standard, steaks are fantastic. A really enjoyable stay, thank you.

Thank webothluvthesun

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: ₹ 8,468 - ₹ 14,265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Panafric staff and other travellers.
11 questions
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1 month ago
3 months ago
Glasgow, United Kingdom
Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the new rooms.”
 of 5 bubbles georgehK2535WE, 16 Jan 2017 | Read review
“We stayed in room 410”
 of 5 bubbles Karen255114, 15 Jan 2017 | Read review
“Higher floors offer better views”
 of 5 bubbles alexf120, 16 Oct 2016 | Read review
“Rooms with swimming pool vieware quieter.”
 of 5 bubbles Blanka_Novakova, 15 Sep 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
 of 5 bubbles CoryT412, 6 Aug 2016 | Read review
5 of 5