WOW! WOW! WOW! What an absolutely stunning hotel! The great leadership at Sarova Panafric is evident everywhere I look in this beautiful hotel! Congratulations on what you have created . . . from the absolutely beautiful rooms, to your wonderful well-trained and ever-so-polite and caring staff (front desk, porters, restaurant, management), to cleaners (yes, I see them), to the general atmosphere throughout the hotel, it is ABSOLUTELY INCREDIBLE! Simply put, Sarova Panafric epitomises ‘hospitality’! We will definitely be changing all future Nairobi hotel stays to Sarova Panafric! Thanks, again, to Ronnie Kithinji and his great compliment of amazing staff.
Had a two week conference with them and the entire stay was really good. The food was sufficient, the conference room was well lit and ventilated. All in all it was a conducive work environment with friendly staff ready to be of assistance.
Wonderful treatment from waiters and waitresses, The food is delicious and they have varieties, They are kind and ready to attend to you any time. I would revisit fr, i had the best experience ever. Nt
Extremely friendly staff who are readily available to offer assistance. I was particularly amazed by one called Irene at the conferencing and one of the security guys on first floor. The meals are also fresh and tasty. I highly recommend it👌🏼
Beautiful hotel and pool! The gym is incredibly nice (felt brand new) - I did yoga with their mats daily. The breakfast buffet was super impressive and had all sorts of options. But the best part was the kind and friendly staff. They helped me in numerous ways over the course of my trip.
I have endeavoured to write on the employees of Panafric Hotel, Nairobi, but, as my mind weaved itself across various departments of the hotel, I was unable to single out the most outstanding performer, as each individual tailored his or her commitment in serving customers within common denominators, so characteristic of the hotel over many years. I have been a visitor here over 25 years, bringing new visitors and also accompanying the already won customers by virtue of excellent services. My global stay in many hotels and with an added experience in promoting tourism, triggered me to make this review on Panafric Hotel in Nairobi. I have observed, witnesed objectively the employees focus, enveloped in modesty, thoughtfulness, measured outlook aligned with mind-held listening to the customers' expectations, right from the Entrance, Reception to Accomodation, and the subsequent services in the restaurants. Rooms are distinctively managed with utmost care, and if a customer needs action, the team acts first in rendering the requisite attention. Those in the appartment, as I have been for many years, do indeed wish, if they only extended their stay. One distictive fact is: YOU FEEL WANTED NOT TO BE EXPLOITED. Smiles and charm engage for a common purpose: to serve, serve and serve. In this regard, I have noted seamless consistency over the years with oscillation never outside the mission and the vision of the hotel. I salute the Management that has inspired the Staff to that enhanced commitment in duty. The hotel's navigation for the Staff during Covid-19 is to be reckoned with, for the Staff's retained their jobs, remaining in the harbour of the hotel's care. The Management was the enabler and the employees see the mercy to God through the Management, for the difficult times were tamed for the Staff within the circumference of the hotel's huge sacrifice.…
Very good location. Large modern rooms. I would definitely repeat if I return to Nairobi. very complete breakfast. It was the beginning and end of a wonderful few days of safari through the Kenyan reserves.
A friend recommended Panafric and they were very specific about who to see.(Irene)She is good at what she does, very professional yet accomodative. She took us for photo spots viewing and also the room and I cleared my bill a month to my wedding. I was sure I made a good choice. The main day was smooth and the room was well decorated. We will be back for other nights before our anniversary.
We enjoyed a lovely weekend in the SAROVA PanAfric to celebrate our 25th Wedding Anniversary The food and hospitality was top class While the exceedingly friendly staff surprised us with romantic decorations and a great cake Go stay at the PanAfric but don’t wait 25 years!!
My colleagues and I really enjoyed our stay at the hotel. Right from the start, the team at the front, Leonard and Maureen warmly welcomed us and were of great help. Virginia, Maxwell and Joshua were also readily available to assist us. The customer service, the cleanliness, the food, the decor was all top notch. Maureen and team kudos and thank you very much for making our stay worthwhile. We'll definitely be back!
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