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Sarova Stanley

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#8 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Stanley
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1,056 Reviews from our TripAdvisor Community

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Showing 938: English reviews
London, United Kingdom
Reviewed 30 August 2014 via mobile

Excellent hotel, well located in Nairobi. Rooms and communal areas very well presented...clean, spacious and modern. Staff are very friendly, only haven't given 5 stars because our airport pick up on arrival wasn't arranged correctly & the driver was waiting at the wrong airport for us! The staff were very apologetic though and gave us a complimentary airport transfer on...

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Helpful?
Thank matty54l
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. We are happy to hear that you had an excellent stay and enjoyed the ambiance of our property as well as the facilities therein. We do look forward to welcoming you back to experience our refreshing African hospitality in an old-world setting, during your next visit to Nairobi when we will also aim...

Reviewed 30 August 2014

I stayed at this hotel after an absence of 5-7 years. The refurbishments have kept the historic style, but the service has deteriorated. For a hotel that espouses to be "5 star luxury" it was disappointing. At the pool deck restaurant, on two consecutive nights the waiters got my order wrong, and the restaurant did not have many of the...

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Helpful?
1Thank Mgambo
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for taking the time to share your review after your recent stay. We appreciate the special mention of our team members whose service you recognized as excellent. On the other hand, we regret the miscommunication on your order and we are grateful you gave us an opportunity to improve by addressing it. We are looking forward...

l.a.
Reviewed 29 August 2014 via mobile

This was my first trip to Africa, undertaken with not just a little apprehension, given the recent spate of terrorist activity in the Nairobi area and all the State Department advisories. the warmth and helpfulness of staff were unequalled. looking around, I estimated a staff to guest ratio of at least four to one. a security officer appeared everytime we...

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Thank mcavelli
New Delhi,India
Reviewed 28 August 2014

An old world type Hotel with large rooms and friendly and helpful staff . Well located in the CBD. The bar is very pleasant with excellent light piano music , atmosphere and a good choice of drinks as well as Cigars . It has a heated pool which is very convenient in Nairobi's ideal climate . It has a 24...

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Helpful?
Thank Honeygatherer
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. I am delighted to read how much you enjoyed the experience of your stay at Sarova Stanley. We are pleased that you appreciated the location of the hotel, space and decor of our guestrooms and all other services as shared in your review. We look forward to your return visit. Warm regards, Paolo...

Bloomington, Minnesota
Reviewed 28 August 2014

"I'll meet you at the Stanley" is a phrase that is well known among travelers to Nairobi. I've just returned from a trip to East Africa, Kenya and Tanzania. We stayed at the Stanley twice...once on the way into Kenya and then again for a night before our flight home. 12 years ago we also had the opportunity to stay...

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2Thank hpeterpics
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback on Sarova Stanley. I am delighted to read how much you appreciated the history and heritage of our property which is open since 1902. A long line of living legends have stayed with us and we are glad you are now part of the living legends who...

Ottawa
Reviewed 24 August 2014

We started our Kenya Safari with two nights in Nairobi. Our agent suggested the Stanley and her choice was very good. The hotel is large, the room was big and clean, the staff were very friendly. The area around the hotel is somewhat rough so we were advised not to walk around after dark and when we did visit a...

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1Thank Riverdog1
Winnipeg, Canada
Reviewed 22 August 2014

I was stranded by air travel disruption at Nairobi, Kenya. Thus, I was not in very good mood when I was transported from the airport to the hotel. I stayed there two nights. The stay was more than enough to turn my mood from the negative side to the positive side. The staffs there were very courteous and hospitable. The...

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Helpful?
1Thank InKwon P
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. I am glad to read that your stay at Sarova Stanley pleasantly transformed an inconvenience into an enriching and calming experience. We are delighted you took home pleasant memory from the experience. We were glad to have hosted you and look forward to your return visit. Warm regards, Paolo Marro.

Blenheim, New Zealand
Reviewed 21 August 2014

Beautiful old world charm. Hiccup on arrival as they couldn't find our booking but quickly rectified ( thankfully as the cab ride from the airport took two hours) . A truly beautiful place to stay and I wish we had stayed another night. The Exchange bar was probably the nicest I have been in - lots of leather and friendly...

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Helpful?
1Thank nnesbit
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your feedback. We were happy to have shared our heritage and refreshing hospitality, and since you mentioned the Exchange bar, I would also like to share with you that this venue is not only part of our history, it is also part of Nairobi heritage; it was in fact this bar the venue of the...

Melbourne, Australia
Reviewed 19 August 2014

Had a lovely two night stay at this hotel before we set off on Safari. Staff were all very friendly and accommodating. One experience to share was that we put all our valuables in the room safe. Somehow we then managed to leave the safe open during the day. On our return a letter from the security staff told us...

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2Thank graham c
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for posting your feedback on TripAdvisor. I am delighted to read about your experience with our safety measures and we thank you for appreciating the integrity of our team members. Your review has been shared with the team which was truly motivated by your comments. It was a pleasure hosting you and we look forward to...

Chicago, Illinois
Reviewed 18 August 2014

I have traveled extensively in Kenya and this hotel is by far the best place I have stayed. Great customer service, wonderful food, relaxing ambiance, heated outdoor pool, and spa/gym area. An excellent value for the price. Very luxurious compared to how much you pay, especially compared to other hotels. The hotel is also in close walking proximity to a...

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Helpful?
2Thank Elizabeth W
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. We were humbled by your kind words and thank you for pointing out some among our most outstanding areas and services; the team’s hospitality, food, relaxing ambiance, heated swimming pool and fitness facilities. We appreciate your sentiments and we are looking forward to hosting you again. Warm regards, Paolo Marro.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Exchange Bar
Exchange Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,859 - ₹ 16,691 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Hotel Style:
#2 Family Hotel in Nairobi
#3 Business Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Stanley staff and other travellers.
7 questions
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ca
ca
4 months ago
Bedfordshire
over a year ago

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Questions? Get answers from Sarova Stanley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel can arrange for ground transportation, if needed.”
 of 5 bubbles onideman, 25 Feb 2017 | Read review
“Better to ask for inside halls or Club rooms”
 of 5 bubbles gilkla79, 18 Feb 2017 | Read review
“Avoid 517 if you want good wifi and privacy”
 of 5 bubbles 847TonyM, 17 Feb 2017 | Read review
“The higher a floor the better and if budget allows, take one of their classic themed suites”
 of 5 bubbles Safariafficionado, 13 Feb 2017 | Read review
“Depends if you want to view life in Nairobi or the quiet courtyard - both great!”
 of 5 bubbles AfricaCarol, 6 Feb 2017 | Read review
5 of 5