Sarova Stanley
Corner of Kenyatta Avenue and Kimathi Street PO Box 30680, Nairobi 00100 Kenya
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sarova Stanley
Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#33 of 364 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Charming
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
80Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
Corner of Kenyatta Avenue and Kimathi Street PO Box 30680, Nairobi 00100 Kenya
Getting there
See all nearby hotels
1598Reviews16Q+A100Room tips
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Most Recent
I had a nasty experience at checkout. I had booked directly on Sarova Stanley Website and got a confirmation from what I thought was their international central reservation. My bill was not issued to me at checkout and was told that they cannot give me my bill and I have to contact my agent, which was surprising because I had none. It turned out that a rogue agent called “CCI Hotel Res” (note the fraudulent passing off as central reservations) had diverted guests from their website and were defrauding people by taking fraudulent prepayments (higher than 350% of actual hotel day rate value) straight from guests credit cards without any indications of actual nights payment spent or final bill or final bill from the hotel. The hotel claimed that they do not have the bill. Please watch out when booking this Sarova Stanley hotel to avoid being SCAMMED!!! I have informed the hotel about this scam and hope the credit card company can help blacklist “CCI Hotel Res” because it is a criminal organization.…
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Date of stay: June 2022Trip type: Travelled on business
Helpful
It has been my most enjoyable trip in Nairobi. Thanks for the hospitality and special acknowledgment to Mr. Jackson who has been very friendly more than enough. He is always smiling and eager to assist. I liked his attitude.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Yesterday my friends and I loved the services by Lavender Akinyi at the exchange bar. She is one in a million Service providers. Honestly, a promotion is not bad at all for her😊👍👍😀😀😀👍the best 💯💯
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Located right in the middle of Nairobi the Stanley was a wonderful surprise. The restaurant was pretty busy with a great atmosphere filled with chatter from other happy guests. The food was super! and our waiter very nice. I loved it!
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Very Good Property. Really delighted to stay there for 2 nights while we travelled for Safari in Masai Mara and Amboseli. Big Rooms , very spacious for which i was excited about. Food is also excellent there. Location too good , just in heart of the city prime area. The staff very helpful and indeed gave us a warm welcome whenever we checked in twice. I am impressed by their hospitality. If any one going for vacation and safari in Kenya while Stop over at Nairobi, this Hotel will be the right choice.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
It's a 5* hotel. If it was an Ibis, I'd give it a 5* rating. But it's not, and expectations of a 5* hotel really weren't met. It's old-fashioned, and that's part of its appeal. The room furniture was stained but everything was perfectly clean and well-maintained. Just with no touches to make you think you were in a 5* hotel. The toiletries were of dubious quality - the hotel's already saving money with environmentally-friendly dispensers, so at least put something decent inside them. Wi-fi was appalling - the worst I've had in a hotel in years. It cut out frequently without warning, and I ended up leaving my phone on mobile data - though I had to endure the poor service on my laptop. There were no plugs anywhere near the bed either, you had to charge your devices at the desk. The room has plainly not been modernised for the connected generation. Staff were friendly and efficient throughout, though the breakfast staff were a bit robotic and inattentive. Talking of breakfast, there were a lot of choices but everything I tried just didn't taste very good. It looked at first glance like the breakfast spread I've had at Fairmont Norfolk or Sankara, but with wilted lettuce, stale cheese and disappointing French bread, by the third day I was just eating cereal with their really pretty bad coffee. Was it terrible? Far from it, it was overall pretty good. And buying it via Destinia for about 30% less than other online travel agents and indeed the hotel's own website, the rate was very good for a 5* hotel. But it didn't feel like a 5* hotel. Nairobi has moved on, and now has several great 5* hotels. The Sarova Stanley needs to find a way to build on its heritage to stay in the game.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
We had stayed here for 2 nights.....A wonderful stay...Staff were courteous, polite and warm and helpful....They did everything to help us and guide us in need....For example if we wanted to visit a near by place and couldnt find a way, they guided us right upto our destination, which made it much more easier for us. All the staff were ever smiling and polite..Breakfast was top of the world...location was good..And anytime my next visit to nairobi would be no where but stanley saravar. I am glad I stayed here and my strong recommendation for anyone visiting Nairobi, must stay at this property...
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Date of stay: May 2022Trip type: Travelled with family
Helpful
Response from Duncun Mwangi, Other at Sarova Stanley
Responded 3 weeks ago
Dear Guest, Thank you for your support and patronage of Sarova Stanley and for making us your preferred hospitality partner during your recent visit to Nairobi. We are delighted to read of your experience and interactions with our associates and the memorable times that they accorded you. We are glad to know that once again their all lived up to our service promise of Refreshing African Hospitality. We appreciate your high endorsement of Sarova Stanley and of our services. We are honored by your high recommendation and your promise of making us your hotel of choice in Nairobi. In deed we look forward to hosting you again as well as all your referrals in the near future.
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Poor customer service from Susan( who claimed to be the duty manager),very unprofessional , shouting at guests and claiming to work in a five star such a pity, please look into your staff's attitude,they are wanting.
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Date of stay: May 2022Trip type: Travelled with friends
Helpful
Response from Roselyne Simiyu, Other at Sarova Stanley
Responded 4 weeks ago
Dear Guest, Greetings from Sarova Stanley Hotel. Thank you for your support and for sparing time off your busy schedule to share with us your valuable feedback. We apologize for the inconveniences you encountered during your interaction with one of our managers. We appreciate your feedback as it acts as a yardstick of our performance giving us an opportunity to attend to areas that did not meet your expectations. We shall be engaging you individually using your contact details with us . We look forward to another opportunity of hosting you at Sarova Hotels. Alternatively ,Please feel free to reach out directly to our GM on duncun.mwangi@sarovahotels.com. He will be more than happy to personally tailor-make your next experience with us. Yours Sincerely, Roselyne Simiyu Operations Manager.
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We had a fun and wonderful stay at this hotel. The people that work here are the best. They could not be more helpful, and are Genuinely kind and good at their jobs. Especially Caroline at the front desk. Every person who worked at this hotel was great. Thank you!!!!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Duncun Mwangi, Other at Sarova Stanley
Responded 3 weeks ago
Dear Guest, Thank you for you support and patronage of Sarova Stanley and for sparing your time to share your experience with us. We are delighted to learn that you enjoyed your time with us and that our associates accorded you genuine hospitality. We agree with you that our associates are one of our greatest asset. We have taken liberty to recognize and celebrate Caroline's effort in affording you a memorable stay; as well as shared your review with our entire Sarova Stanley family. We look forward to the privilege of hosting you again in the not distant future.
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We stayed for 3 nights at Sarova Stanley and had a fantastic time. Service is above average as every employee treats each guest like royalty. They are so kind and patient. We loved the service at the restaurant from Christine and service at the bar from Wilson. Food is good, pool is really nice. A fantastic place to start a journey in this fabulous country
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Duncun Mwangi, Other at Sarova Stanley
Responded 3 weeks ago
Dear Guest, Thank you for your support and patronage of Sarova Stanley and for taking the time to share your experience with us. We are delighted to learn that you had a wonderful time with us and that it launched your safari experience in the right manner. We celebrate, recognize and acknowledge both Christine and Wilson for standing out during your time with us as true Ambassadors of our commitment to our guests. We have also shared your review with the entire Sarova Stanley family as well as included it as part of our training resources. We look forward to the opportunity to host you again in future.
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PRICE RANGE
$105 - $156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarova stanley hotel nairobi, sarova stanley nairobi
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
214
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Claim Your Listing Frequently Asked Questions about Sarova Stanley
Which popular attractions are close to Sarova Stanley?
Nearby attractions include National Archives (0.3 km), American Embassy Memorial Garden (0.3 km), and Jamia Mosque (0.2 km).
What are some of the property amenities at Sarova Stanley?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sarova Stanley?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sarova Stanley?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sarova Stanley?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Sarova Stanley?
Conveniently located restaurants include Thai Chi Restaurant - The Stanley Hotel, Thorn Tree Cafe, and Kilimanjaro jamia.
Are there opportunities to exercise at Sarova Stanley?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sarova Stanley have an airport shuttle?
Yes, Sarova Stanley offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sarova Stanley have airport transportation?
Yes, Sarova Stanley offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sarova Stanley located near the city centre?
Yes, it is 1.0 km away from the centre of Nairobi.
Are any cleaning services offered at Sarova Stanley?
Yes, dry cleaning and laundry service are offered to guests.