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Fairmont The Norfolk

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909 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Australia
Reviewed 23 September 2015

The Fairmont Norfolk Hotel is THE place to stay in Nairobi. I have been staying there at least 4 or 5 times a year since 1983 and it always delivers. The hotel rooms are beautifully furnished and comfortable yet makes you feel that you are staying at your home away from home. It still retains the grand elegance of the...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
4Thank richardrK5296JG
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear richardrK5296JG, Thank you very much for choosing Fairmont The Norfolk for your stay each time you are in Nairobi over the past thirty years and more so, for taking the time to post your detailed feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted to note that you always enjoy your stay with...

London, United Kingdom
Reviewed 22 September 2015

Two nights spent here at the end of our trip. My partner had been here 20 years previous and much had changed - apparently quite recently, including the large security barriers and the moving of the bar in the past year from what's now the Lord Delaware Terrace restaurant. But it's still a lovely hotel and a fine place to...

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4Thank 4DeltaMike
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 4DeltaMike, Thank you for choosing Fairmont The Norfolk for your two-night stay after your safari and for taking the time to share your detailed feedback. We especially appreciate the return visit by your partner after almost 20 years. Your commentaries are very much valued; Our colleagues aim to provide a truly unique experience, and we are delighted that we...

Reviewed 18 September 2015 via mobile

The rooms are excellent, well maintained, good WiFi and spotless. The toilets too are modern and very clean. The restaurants are okay, and the service is top class Pretty well located, close to the business district The security is comfortingly tight

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3Thank Chandy J
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Chandy J, Thank you very much for choosing Fairmont The Norfolk for your recent stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We certainly look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager,...

Alexandria, Virginia
Reviewed 18 September 2015

One of the oldest hotels in Nairobi, the Fairmont Norfolk and an elegant, safe and comfortable place to stay. It is close to the city center and across the street from the university. We stayed there upon our arrival to Nairobi, and then for a few days before our departure. We were very impressed with the security when we arrived,...

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4Thank Richard_Milsom
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard_Milsom, Thank you for taking time to rate us following your recent stay with us after more than 40 years. We are delighted to note that your hotel experience from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting...

Reviewed 17 September 2015

it was a very authentic experience, my husband and I truly enjoyed the atmosphere, food and service. Rooms were really well done and clean. I recommend to try their local food in their restaurant. Not only food, also atmosphere of the restaurant was mesmerizing.

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4Thank Dilarajun
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Dilara ç, Thank you for taking the time to write to a review on Fairmont The Norfolk. We are pleased to read that you had a really nice stay at the hotel and appreciate your feedback on the clean rooms, food, service and the mesmerizing ambience in the restaurant. We look forward to hosting you again soon. Best regards,...

Calgary, Canada
Reviewed 14 September 2015

We stayed at the hotel in Sept 2015. It was a group of 18 going on Safari. The service was excellent and the staff handled the large group very well. Breakfast buffet is awesome. There is a large courtyard in the middle to be able to mellow out when you want. Beds are very comfortable.

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4Thank garybia
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear garybia, Thank you for taking the time to give feedback on your recent stay at Fairmont The Norfolk with the group of 18 before proceeding on a safari. We are glad to hear that you enjoyed your stay and we look forward to welcoming you all back. Regards, Davide Bertilaccio Area General Manager

Hsinchu, Taiwan
Reviewed 12 September 2015

The facilities are really nice. You can escape from the bad traffic and bad feeling you get in Nairobi City. The service is great. The best service I have experience in Nairobi. They also got clean swimming pool and the fit room.

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4Thank Eric W
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Eric W, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We hope you will stay with us again in the not so distant future. Regards, Davide Bertilaccio Area General Manager, Kenya

Miami Beach, Florida
Reviewed 9 September 2015

I admit that I did not research Nairobi before arriving there. Husband and I were spending one night at the Fairmont before embarking on a 12-day safari. We were surprised to find that security is so tight - our car was screened for bombs before being allowed through the gate; we have to walk through metal detectors; our bags were...

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3Thank TravelingCatLady
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TravelingCatLady, Thank you for choosing Fairmont The Norfolk for your one night stay before your 12-day safari. We appreciate you taking the time to share your feedback. Your commentaries regarding your stay are very much valued. Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to exceed your expectations Thank you...

Dubai, United Arab Emirates
Reviewed 2 September 2015

I stayed with my family on my marriage anniversary. It was a memorable stay. We were well received at the hotel main entrance by the friendly stuff. The door man and the valet team were just great. We did enjoy the upgrade and the amenities in the room. We do wish to thank the reservation Manager Isaac helped us with...

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3Thank stephen295424
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear stephen295424, Thank you very much for choosing to celebrate your wedding anniversary at Fairmont The Norfolk with your family and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to...

Izmit, Turkey
Reviewed 31 August 2015

This is easy and comfortable hotel in Nairobi city center. The staff is very helpful and friendly. In 2015 June and August I have stayed 6+6 consecutive nights. Sure this is not holiday resort but good hotel for short and effective trips in Nairobi. In case if you need supermarket, you can reach in 5 min by walk the big...

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3Thank Ahmet Nail A
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ahmet, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your six-night stay with us in June and six-night stay in August. Your commentaries regarding our exceptional customer service with friendly and helpful staff, comfortable accommodation and easy accessibility to the central business district are very much valued; Our colleagues aim...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,552 - ₹ 19,491 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Jovago.com, Fairmont Hotels, Travelocity, Booking.com and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
8 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 20 Feb 2017 | Read review
“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
5 of 5