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Fairmont The Norfolk

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Fairmont The Norfolk
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951 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont The Norfolk
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Showing 872: English reviews
Reviewed 4 April 2017

We booked a day room at this property. The grounds and facilities are beautiful. The staff is friendly and helpful. The rooms were nicely appointed with good AC. We went to the Sunday brunch and the restaurant and it was amazing. We wanted to spend some time at the pool, but it was full without any available chairs. We happened...

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Helpful?
Thank LATONYA W
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Latonya W, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your kind comments. The team and I are delighted to read that you enjoyed our facilities, services and were pleased with the staff. We apologize that you did not get space at the pool as our weekends are popular with...

Pretoria, South Africa
Reviewed 4 April 2017

I like this hotel from the moment I walked into the door. Buld in 1904 during the colonial time. Great gardens open layout with several well kept gardens. Instant relaxation. Rooms are large and in a good condition. I can easily take on permanent residence in this hotel. The hotel does bring across the commercial feeling like many other hotels....

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Helpful?
Thank Abraham B
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Abraham B, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. Your kind words are highly appreciated and will be eagerly passed on to the entire team. It was an honor to host you and we...

Ooltewah, Tennessee
Reviewed 3 April 2017

I have stayed at the Norfolk Hotel on travel to Kenya for the past six years, but this is my first review. The service has always been excellent, and the staff is extremely helpful and friendly. My review is prompted by my most recent stay. I arrived at 05:30 from Monrovia, Liberia. It was long flight on KQ taking almost...

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Helpful?
Thank Robert D
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Robert D, Thank you for choosing to stay at Fairmont The Norfolk over the past six years and for taking the time to share your detailed feedback. We always welcome feedback from our guests; more so when it is so complimentary. It is a pleasure to note that you were pleased with your overall experience and service in general....

Menlo Park, California
Reviewed 1 April 2017 via mobile

Only one night but I felt the history of this hotel. Spacious room, super comfortable bed after 15 hour flight. Wonderful dinner at Lord Delamere, large portions. Great place to stop before Masai Mara.

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Helpful?
Thank oystertravel
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Oystertravel, Many thanks for your review on Fairmont The Norfolk The team and I are delighted to read that you found us a great stop before proceeding to your safari. We are also glad to read that you appreciated the history of the Hotel and enjoyed your room with a comfortable bed and your dinner. We look forward to...

Zürich
Reviewed 25 March 2017

I stayed one week at Fairmont hotel and was happy here. it's in a quiet and save area just at the university of Nairobi. Reception, Restaurant all staff has been helpful, friendly and real sweet. Patricia make my Cappucino every morning with love. They all has taken much care (except the staff in the bar, they should be better trained)....

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Helpful?
Thank Bruno G
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Bruno G, Thank you very much staying with us for one week and for taking the time to give us your feedback. We appreciate your positive comments regarding your stay with us and are especially glad to hear that you were happy here and you enjoyed the quietness and safety. We are also happy to read that the Restaurant...

Bexhill-on-Sea, United Kingdom
Reviewed 20 March 2017

After over 30 years of dreaming I finally got to stay here. It was fabulous. The rooms are clean and spacious and very comfortable. There are gardens and a swimming pool and we had a small terrace onto the garden. We ate at random times and so ordered room service or ate in the Cin Cin Bar. The food was...

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Helpful?
Thank Zippyandthepenguin
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Zippyandthepenguin, Thank you for actualizing your dream to stay at Fairmont The Norfolk after over 30 years. We are honoured. We are very pleased to read that you enjoyed your stay; especially the security, good service, good food and helpful staff. We always welcome feedback from our guests and more so when it’s so complimentary We look forward to...

Reviewed 18 March 2017

I had the opportunity to stay twice in the Fairmont Norfolk in February this year. On both occasions the service was very kind and supportive and met all the expectations a guest can have of such a place. The atmosphere of the hotel makes you feel welcome and there are lots of opportunities to make yourself comfortable in the extended...

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Helpful?
Thank BerndEKappel
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear BerndEKappel, Thank you very much for taking the time to write to a review on Fairmont The Norfolk. We appreciate that you had the opportunity to stay with us twice last month. We are delighted to read that during both occasions you enjoyed the history and charm of the Hotel, the kind and supportive service and the facilities. We...

Kingston, Canada
Reviewed 17 March 2017

Staff are extremely friendly and helpful. Everyone there went out of their way to make me feel welcome. Rooms are spacious and well appointed. Bed is very comfortable and the AC works well. Good location, right near the university and downtown. Good security measures, so you can sleep well at night. Excellent food. The room service has a lot of...

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Helpful?
Thank Stephen T
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Stephen T, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback. We are so pleased that you were happy with the staff, facilities, security, food and overall service. However, please do accept our apologies that you were disappointed with the view from your room. Our low...

Reviewed 16 March 2017

We stayed here on the second day/night of our trip to Kenya before travelling to Nanyuki the day after. The staff were great, so helpful and courteous, if only British staff could be as charismatic. My room was absolutely fine with its own patio and large shower We paid $25 for afternoon brunch which was absolutely delicious. It included fresh...

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Helpful?
1Thank Tony G
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Tony G, Thank you for taking time to rate us following your recent stay before travelling upcountry. We are delighted to note that your hotel experience at Fairmont The Norfolk was exemplified by the reactiveness of the team to meet your needs. It’s always a pleasure to hear of such occasions where the team rise to deliver the needs...

Los Angeles, California
Reviewed 15 March 2017

We were there for only 2 nights before and after our safari. The place is amazing! We were a little surprised by the amount of security when we arrived, but was told that every hotel has this and it's expected. The grounds are fantastic, the service in the bar and restaurants are top notched. The rooms were very well appointed....

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Helpful?
Thank Tony M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Tony M, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback from your recent stay before and after your safari. We are delighted to hear that you had an amazing stay. We are truly honored to be described as one of the best places you have stayed. The team...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,149 - ₹ 17,777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“heart of the city”
, 15 May 2017 | Read review
“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
5 of 5
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US$ 189* /night
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Prices are for 1 room, 2 adults
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