We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont The Norfolk

Save
Traveller (479)
Room & Suite (105)
Dining (29)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$ 195.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Nairobi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "5696e69d21a2453e8df5fee9094fe5ed", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302553,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[44156166],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":195,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"5696e69d21a2453e8df5fee9094fe5ed","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":322,"lowestMetaPrice":195,"additionalPartner":false,"highestMetaPriceDisplay":322,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":322,"lowestMetaPrice":195,"highestMetaPriceDisplay":322,"hotelName":"Fairmont The Norfolk","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjU2OTZlNjlkMjFhMjQ1M2U4ZGY1ZmVlOTA5NGZlNWVkIiwiQUlLIjoiNGQ3ZjQxMGQ0NDIyNDVmMGFhOTYwZWY5ODNiNDA5YzQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/06/2018", "checkOut": "04/06/2018", "lowestPrice": "US$ 195", "hasDates": true, "hacComplete": true, "contentIdMappings": {"44156166":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,146)
There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Filter reviews
1,045 results
Traveller rating
535
343
89
56
22
Traveller type
Time of year
LanguageEnglish
More languages
535
343
89
56
22
Show reviews that mention
All reviewstatu restaurantlord delamere terracecin cin barcolonial eraold world charman oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
FilterEnglish
Updating list...
21 - 25 of 1,045 reviews
Reviewed 13 March 2018

This hotel is a hidden oasis in the buzzling city of Nairobi. Upon arrival you go through a thorough security search once inside you experience the freshness of this hotel. Attentive staff, give you royalty treatment. The gardens are well kept, you hear the birds...More

1  Thank AwardSafaris
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 21 March 2018

Dear AwardSafaris, Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that you appreciated the Hotel as a quiet oasis in the middle of bustling Nairobi. We are also glad that you enjoyed the birds chirping...More

Reviewed 12 March 2018

Excellent attentive service from all team members we encountered. We stayed in a beautiful suite for a one night staycation (we are Nairobi residents) that we won in a raffle. From booking the suite (thank you to the GM and Winnie) to the minute we...More

Thank Kenyagirl84
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 16 March 2018

Dear Kenyagirl84 Thank you for your detailed review on Trip Advisor of your one night stay at Fairmont The Norfolk as you redeemed the raffle you won. We are delighted to note that your entire wonderful hotel experience was exemplified by the reactiveness, attention and...More

Reviewed 12 March 2018

Fairmont The Norfolk is in a class of its own. Outstanding, comfortable and dignifying. It is an experience reserved only for those with taste and class. The hotel is historic and has good reputation. It's a most for all travellers.More

Review collected in partnership with fairmont.com
Thank olufemiun
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 16 March 2018

Dear olufemiun Thank you for choosing Fairmont The Norfolk for your stay and so for taking the time to post your feedback. It's always a pleasure to receive positive feedback! We look forward to welcoming you again in the not so distant future. Best regards,...More

Reviewed 8 March 2018

Let me start by saying that the hotel is safe, well maintained, and staffed by wonderful people. Faith at the front desk, Samuel in housekeeping, Nicholas our guide- really top notch service, start to finish. Even at the (insanely overpriced, but very delicious) restaurant, we...More

Thank nb424
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 13 March 2018

Dear nb424 Thank you for taking the time to review your stay at our property and for sharing your concerns. We take all our guests’ feedbacks very seriously. Please accept our most sincere apologies for all the above-mentioned shortfalls experienced. Remedial steps are being taken...More

Reviewed 7 March 2018

I stayed two nights at the Norfolk en route to the Masai Mara and on the way back. I have visited a few times over the years and love the Norfolk. It is a stunning hotel, with unique charm, several gardens and open areas. The...More

Thank Les P
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 13 March 2018

Dear Les P, Thank you for returning to stay with us before and after your safari. Your support over the years is greatly appreciated. We so are delighted to read that you love The Norfolk and appreciate the charm of the Hotel & that you...More

View more reviews
Most Booked Properties in Nairobi
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 182 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 182 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Mickeymwas
10 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
29 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
Read review
"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
Read review
"Go for the 1937 Suite Building - lovely rooms!"
Read review
"Rooms around the gardens are great"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing