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Fairmont The Norfolk

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Traveller (510)
Room & Suite (118)
Dining (41)
Certificate of Excellence

About

Location
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Certificate of Excellence
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board.
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Property amenities
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Free parking
Bar/Lounge
Pool
Spa
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Classic
Historic Hotel
HOTEL CLASS
Hotel links
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Hotel packages
1,260Reviews
562Photos
14Q+A
100Room tips
Traveller rating
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Popular mentions
The front desk staff was very helpful in arranging multiple rooms for my guests. They also helped two guests who had medical concerns and made their stay easy and welcoming. The Bellman staff helped us with a guided walk to ATM's and gift store. Food was excellent in both
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The hotel itself is beautifully decorated with lovely attention to detail, but their 5 star custom service is their best quality. Everyone from the front desk staff to the security personnel was extremely helpful and went out of their way to make my stay a comfortable and
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 5 days ago
Dear erikaoflorendo, Thank you for taking time to rate us. We are delighted to note that you enjoyed your stay and that you appreciated the service from the team who ensured you had an overall wonderful experience. The team will be encouraged to note your comments as it is a very rewarding confirmation that we are meeting our goals. It was a pleasure to have you staying with us and we do look forward to be of service to you again in the not too distant future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
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Despite nice place and good breakfast, I was very dissapointed by the service as they clearly want to get the most money from clients : - restaurant is quite expensive and pushing for consumption - team service not great (we had to request 4 times for water in our room) - the
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Review collected in partnership with fairmont.com
Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear Mr. Jupsin, Thank you for choosing to stay at Fairmont The Norfolk for two stays. We also appreciate you taking the time to review your stay at our property and for sharing your concerns. We are glad to read that that you appreciate us as a nice place to stay and that you enjoyed the breakfast. Please do however accept our sincere apology for the shortfalls experienced. Rest assured that we shall look into all the issues raised. We would welcome an opportunity for us to restore your faith in us. To this end, should your travels ever bring you back to Nairobi, please contact my office on eva.njeru@fairmont.com so that we can handle your booking directly. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Fairmont the Norfolk Hotel - Portrayed in the “Out of Africa” movie where Karen Blixen was the first women to have a drink in the bar. Morning buffet is outstanding. The Cin Cin Bar is a great meeting place and surprisingly operates 24 hours. The “Tatu” restaurant is a elegant,
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear arnie356a2017, Thank you for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback. It is always a pleasure to receive positive feedback! We are delighted to note that you had an overall good experience with us and appreciated our history, the breakfast buffet, the Cin Cin Bar & the Tatu Restaurant. Your comments are greatly valued. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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I thoroughly enjoyed my stay, including the attention from the staff and the personalized service that I received from the beginning to the end. Food at the restaurants was very good and I also enjoyed the option of ordering a glass of Moët & Chandon champagne. Thank you!
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Review collected in partnership with fairmont.com
Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear Jean_PierreI898, Thank you for staying with us at Fairmont The Norfolk. Your commentaries regarding the personalized service you received from the team and the delicious meals & drinks are greatly valued. Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. We look forward to seeing you on your next trip to Nairobi! Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
A room with a private balcony/garden.
Room
Photo provided by managementFairmont The Norfolk
The Karura Suite
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12345624
Hello, Does the hotel offers transfer to and from the airport? Is the neighborhood safe to walk? Thank you.
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
1 vote
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Hi does the hotel provide pool towels we are coming very soon and I cannot find that information anyway. Thankyou
did not use pool but you will have more than ample towels in the room
0 votes
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I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1 vote
Rack rates usually published on their website. If you are a local ask about resident rates. John
0 votes
Is there a Jewish Temple or Synagogue near the Hotel?
Sorry No Idea
1 vote
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123
"Ask for a room facing the courtyard or the room with private balcony/garden."
"Something close to the front desk."
"I love the old section of the hotel, but in the past have stayed in the De la Mere garden wing, equally lovely with lush gardens and trees."
"Dont think twice before booking"
"rooms in the 600 level have beautiful views, are quiet, and a spacious"
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12345620
PRICE RANGE
US$ 192 - US$ 289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobifairmont hotel norfolknorfolk hotel nairobifairmont hotel nairobinorfolk nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
170
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