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    Fairmont The Norfolk

    1,180 reviews
    #25 of 189 Hotels in Nairobi
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    Harry Thuku Rd, Nairobi 00200, Kenya
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
    Booking.com
    US$ 276
    US$ 245
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    SAVE US$ 31
    Hotels.com
    US$ 249
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    Expedia.com
    US$ 249
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    PricelineUS$ 252
    Hotwire.comUS$ 249
    CancelonUS$ 276
    View all 9 deals
    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Booking.com
    US$ 245
    Hotels.com
    US$ 249
    Expedia.com
    US$ 249
    Priceline
    US$ 252
    Hotwire.com
    US$ 249
    Cancelon
    US$ 276
    Travelocity
    US$ 249
    Orbitz.com
    US$ 249
    TripAdvisor
    US$ 245
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    All photos (533) 533
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    Certificate of Excellence
    Traveller (481)
    Room & Suite (113)
    Dining (40)
    Overview
    4.5
    1,180 reviews
    • Excellent52%
    • Very good33%
    • Average8%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “tatu restaurant”(35 reviews)
    “lord delamere terrace”(25 reviews)
    “cin cin bar”(18 reviews)
    Harry Thuku Rd, Nairobi 00200, Kenya See on map
    AMENITIES
    Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    5 Star accommodation
    All hotel details
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (1,180)
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    Show reviews that mention
    All reviewstatu restaurantlord delamere terracecin cin barold world charman oasisheated poolgift shopcolonial stylemasai marabreakfast buffet isbeautiful hotelbusy cityeast africabusiness tripdowntown nairobirooms are spacioussafari
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    1 - 5 of 1,076 reviews
    Reviewed 1 week ago
    3 nights of luxury and lavish attention

    The Norfolk is one of the most famous hotels of the whole African continent. It has been a hotel of celebrities, royalty and global leaders for decades. And unlike some historic hotels, it has not gone into decline - it is still the best place...More

    1  Thank 667geoff
    Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

    Dear 667geoff, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. We aim to surpass our guests' expectations and nothing makes us...More

    Reviewed 1 week ago via mobile
    Brief afternoon & overnight stay

    This feels like a safe hotel. Baggage handled well. It is dated and questionable if truly 5*. Breakfast is served in what was once an outdoor area I guess to make way for an additional restaurant. It was on the chilly side. Friendly staff. Manageress...More

    Thank Paul J
    Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

    Dear Paul J, Thank you for taking time to share your short stay experience with us. We are delighted to note that you enjoyed the gardens, the gift shop and the friendly team. We have taken note of the concerns you have mentioned and assure...More

    Reviewed 1 week ago
    Pleasant stopover in Nairobi

    Stayed for 2 on arrival in Africa. The lobby is charming, and the bar and grounds reflect the colonial era when the hotel was built. The staff was very attentive overall, but the breakfast is principally buffet, and staff not very clued-in on attending to...More

    Thank Milton E
    Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

    Dear Milton E, Thank you for choosing to stay with us. Your feedback that you found the poolside relaxing, the lobby charming and appreciated the colonial ambience and attentive team is much appreciated. We have noted the concerns you mention and and assure you that...More

    Reviewed 1 week ago via mobile
    Needs some upkeep but check your invoice

    Stayed at this property because of the history and being a platinum member. Some difficulties with my reservations as I had 2 rooms booked. Supposedly I had both rooms prepaid but only one was. Someone at central reservations messed up. Finally got it straight. Arranged...More

    Thank wooski
    Response from Axel H, General Manager at Fairmont The NorfolkResponded 1 week ago

    Dear wooski, Thank you for choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to review your stay at our property and for sharing your concerns. We are glad to read that you appreciated the history of the Hotel, the...More

    Reviewed 1 week ago via mobile
    Very relaxing

    Again we had just finished our Safari and covered around 1800km in a week, in a land cruiser ! Not the most comfortable - but this place is what the doctor ordered. It’s very colonial decor and fabulous staff just help you to relax in...More

    2  Thank MULCASTER2
    Response from Axel H, General Manager at Fairmont The NorfolkResponded 1 week ago

    Dear MULCASTER2, Thank you for choosing to stay with us after your long Safari. The team and I are delighted to read that you were able to relax and enjoy the luxury, rooms, décor, ambience and service from the team. We do look forward to...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Restaurant
    Room Service
    Fitness Centre with Gym / Workout Room
    Free Parking
    Bar/Lounge
    Pool
    Spa
    Hotel Amenities
    Room Service
    Business Centre with Internet Access
    Wheelchair Access
    Shuttle Bus Service
    Free Parking
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Things to do
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Pool
    Spa
    Heated pool
    Outdoor pool
    Details
    Price range
    US$ 191 - US$ 313 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #7 Business Hotel in Nairobi
    #7 Romantic Hotel in Nairobi
    #21 Luxury Hotel in Nairobi
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$ 191 - US$ 313 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #7 Business Hotel in Nairobi
    #7 Romantic Hotel in Nairobi
    #21 Luxury Hotel in Nairobi
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (533) 533
    Full view
    Traveller (481)
    Room & Suite (113)
    Dining (40)
    Pool & Beach (8)
    Business Centre & Event Rooms (6)
    Family and Play Areas (2)
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    Questions & Answers
    Ask a question
    See all 12 questions
    l7hgw
    11 July 2018|
    Answer
    Response from elizabethaO242CA | Reviewed this property |
    I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
    1
    Vote
    Mickeymwas
    10 July 2017|
    Answer
    Response from JohnBreit | Reviewed this property |
    Rack rates usually published on their website. If you are a local ask about resident rates. John
    0
    Votes
    Gloria S
    29 March 2017|
    AnswerShow all 4 answers
    Response from Bibek S | Reviewed this property |
    Sorry No Idea
    1
    Vote
    1234
    Room Tips
    "rooms with a view of the lush courtyard are especially nice."
    Read review
    "Book a garden facing room"
    Read review
    "Had two different rooms upper and lower level in two different wings and both were excellent."
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    "Take a courtyard view room-worth the extra money!"
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