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Fairmont The Norfolk

Travellers' Choice award winner
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$ 413*
US$ 207*
Great Deal
US$ 209*
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Fairmont The Norfolk
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924 Reviews from our TripAdvisor Community

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Showing 847: English reviews
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Bexhill-on-Sea, United Kingdom
Reviewed 4 days ago NEW

After over 30 years of dreaming I finally got to stay here. It was fabulous. The rooms are clean and spacious and very comfortable. There are gardens and a swimming pool and we had a small terrace onto the garden. We ate at random times and so ordered room service or ate in the Cin Cin Bar. The food was...

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Helpful?
Thank Zippyandthepenguin
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Zippyandthepenguin, Thank you for actualizing your dream to stay at Fairmont The Norfolk after over 30 years. We are honoured. We are very pleased to read that you enjoyed your stay; especially the security, good service, good food and helpful staff. We always welcome feedback from our guests and more so when it’s so complimentary We look forward to...

Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Given its reputation, the Norfolk could be expected to rest on its laurels, but it never does. And if you think it's out of your price range, check out their web site and price a stay for 3 night or more, you'll be pleasantly surprised. As is the case with most things in Kenya, what makes this hotel uniquely enjoyable...

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Helpful?
1Thank queencharlotta
About Hotel's Favourite Review
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear queencharlotta, Many thanks for your detailed review on Fairmont The Norfolk. The team and I are delighted to read that you had an outstanding stay with us. It is also a pleasure to note that you enjoyed the ambience, charm and facilities of this iconic hotel with great service from the staff We do look forward to an early...

Reviewed 6 days ago NEW

I had the opportunity to stay twice in the Fairmont Norfolk in February this year. On both occasions the service was very kind and supportive and met all the expectations a guest can have of such a place. The atmosphere of the hotel makes you feel welcome and there are lots of opportunities to make yourself comfortable in the extended...

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Helpful?
Thank BerndEKappel
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear BerndEKappel, Thank you very much for taking the time to write to a review on Fairmont The Norfolk. We appreciate that you had the opportunity to stay with us twice last month. We are delighted to read that during both occasions you enjoyed the history and charm of the Hotel, the kind and supportive service and the facilities. We...

Kingston, Canada
Reviewed 1 week ago NEW

Staff are extremely friendly and helpful. Everyone there went out of their way to make me feel welcome. Rooms are spacious and well appointed. Bed is very comfortable and the AC works well. Good location, right near the university and downtown. Good security measures, so you can sleep well at night. Excellent food. The room service has a lot of...

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Helpful?
Thank Stephen T
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Stephen T, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback. We are so pleased that you were happy with the staff, facilities, security, food and overall service. However, please do accept our apologies that you were disappointed with the view from your room. Our low...

Reviewed 1 week ago

We stayed here on the second day/night of our trip to Kenya before travelling to Nanyuki the day after. The staff were great, so helpful and courteous, if only British staff could be as charismatic. My room was absolutely fine with its own patio and large shower We paid $25 for afternoon brunch which was absolutely delicious. It included fresh...

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Helpful?
Thank Tony G
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Tony G, Thank you for taking time to rate us following your recent stay before travelling upcountry. We are delighted to note that your hotel experience at Fairmont The Norfolk was exemplified by the reactiveness of the team to meet your needs. It’s always a pleasure to hear of such occasions where the team rise to deliver the needs...

Los Angeles, California
Reviewed 1 week ago

We were there for only 2 nights before and after our safari. The place is amazing! We were a little surprised by the amount of security when we arrived, but was told that every hotel has this and it's expected. The grounds are fantastic, the service in the bar and restaurants are top notched. The rooms were very well appointed....

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Helpful?
Thank Tony M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Tony M, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback from your recent stay before and after your safari. We are delighted to hear that you had an amazing stay. We are truly honored to be described as one of the best places you have stayed. The team...

Eastbourne, United Kingdom
Reviewed 1 week ago via mobile

In Nairobi for a few nights on business as I arrived at the hotel I was wondering if this was the hotel I'd seen in the pictures. Check in was easy, and the hotel has a really old colonial feel to it. When you're in the bar's garden you can hardly believe you're in the middle of Nairobi, really comfortable...

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Helpful?
Thank Meloquin
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Meloquin, Many thanks for posting a review on Fairmont The Norfolk. We do appreciate your overall positive comments regarding our facilities, location and your experience with us We are delighted to note that you found the Hotel beautiful and that you welcomed the turndown amenity. We have a different gift for you every night and you will be able...

Reviewed 1 week ago via mobile

Prompt check in, lovley room, grounds lovley swimming pool looked nice and quiet. Room service prompt, breakfast excellent best breakfast I have ever had!! All staff lovley and helpful. Only downside 2 mosquito in room that could of been our fault as we heard a knock at the door for spray but didn't answer due to 24hours travelling and exhausted.

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Helpful?
Thank safari87
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear safari87, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your detailed feedback. We always welcome feedback from our guests and more so when it is so complimentary. Our team will be immensely proud to hear your comments . Please accept our sincere apologies for the inconvenience of mosquitoes in your room....

Charlotte, North Carolina
Reviewed 2 weeks ago

Just returned from this lovely hotel - beautiful surroundings and a Sanctuary in a busy city! - Rooms have been beautifully refurbished to a modern/contemporary standard - while maintaining "old world" charm - Pool area was quiet and relaxing - food and restaurants were great - Especially liked the outdoor sitting area near the bar. Definitely ask for a courtyard...

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Helpful?
Thank Cathy R
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Cathy R, Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that you appreciated the “old world charm” of the Hotel, found it beautiful, enjoyed the pool area, the outdoor sitting area outside Cin Cin Bar and loved your room. We are proud of our sanctuary in the heart of...

Bucks County, Pennsylvania
Reviewed 2 weeks ago

Our first night in Nairobi we were given one of the backside rooms facing an air shaft and alley. It was rather depressing. On return from our safari, we were given a room on the interior court which made a world of difference.

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Helpful?
Thank dvandjay
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear dvandjay, Thank you for taking the time to review your recent stay at Fairmont The Norfolk before and after your safari. We apologise that the room you were allocated on our first night did not meet your expectations and we are pleased that this was corrected on your second night stay. We do have different category of rooms and...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,261 - ₹ 17,255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Fairmont Hotels, Jovago.com, Booking.com, Agoda, Priceline and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
9 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a ground floor room for accessibility and it was perfect”
 of 5 bubbles Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
 of 5 bubbles TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
 of 5 bubbles 324cathyr, 8 Mar 2017 | Read review
“As the headline says, be sure to ask for a courtyard room”
 of 5 bubbles dvandjay, 7 Mar 2017 | Read review
“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 20 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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