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Fairmont The Norfolk

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Traveller (481)
Room & Suite (113)
Dining (40)
Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,180)
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1,076 results
Traveller rating
548
354
93
58
23
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LanguageEnglish
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548
354
93
58
23
Show reviews that mention
All reviewstatu restaurantlord delamere terracecin cin barold world charman oasisheated poolgift shopcolonial stylemasai marabreakfast buffet isbeautiful hotelbusy cityeast africabusiness tripdowntown nairobirooms are spacioussafari
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1 - 5 of 1,076 reviews
Reviewed 1 week ago

The Norfolk is one of the most famous hotels of the whole African continent. It has been a hotel of celebrities, royalty and global leaders for decades. And unlike some historic hotels, it has not gone into decline - it is still the best place...More

1  Thank 667geoff
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear 667geoff, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. We aim to surpass our guests' expectations and nothing makes us...More

Reviewed 1 week ago via mobile

This feels like a safe hotel. Baggage handled well. It is dated and questionable if truly 5*. Breakfast is served in what was once an outdoor area I guess to make way for an additional restaurant. It was on the chilly side. Friendly staff. Manageress...More

Thank Paul J
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear Paul J, Thank you for taking time to share your short stay experience with us. We are delighted to note that you enjoyed the gardens, the gift shop and the friendly team. We have taken note of the concerns you have mentioned and assure...More

Reviewed 1 week ago

Stayed for 2 on arrival in Africa. The lobby is charming, and the bar and grounds reflect the colonial era when the hotel was built. The staff was very attentive overall, but the breakfast is principally buffet, and staff not very clued-in on attending to...More

Thank Milton E
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear Milton E, Thank you for choosing to stay with us. Your feedback that you found the poolside relaxing, the lobby charming and appreciated the colonial ambience and attentive team is much appreciated. We have noted the concerns you mention and and assure you that...More

Reviewed 1 week ago via mobile

Stayed at this property because of the history and being a platinum member. Some difficulties with my reservations as I had 2 rooms booked. Supposedly I had both rooms prepaid but only one was. Someone at central reservations messed up. Finally got it straight. Arranged...More

Thank wooski
Response from Axel H, General Manager at Fairmont The NorfolkResponded 1 week ago

Dear wooski, Thank you for choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to review your stay at our property and for sharing your concerns. We are glad to read that you appreciated the history of the Hotel, the...More

Reviewed 1 week ago via mobile

Again we had just finished our Safari and covered around 1800km in a week, in a land cruiser ! Not the most comfortable - but this place is what the doctor ordered. It’s very colonial decor and fabulous staff just help you to relax in...More

2  Thank MULCASTER2
Response from Axel H, General Manager at Fairmont The NorfolkResponded 1 week ago

Dear MULCASTER2, Thank you for choosing to stay with us after your long Safari. The team and I are delighted to read that you were able to relax and enjoy the luxury, rooms, décor, ambience and service from the team. We do look forward to...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 191 - US$ 313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 191 - US$ 313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (481)
Room & Suite (113)
Dining (40)
Pool & Beach (8)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
l7hgw
11 July 2018|
Answer
Response from elizabethaO242CA | Reviewed this property |
I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1
Vote
Mickeymwas
10 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
29 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"rooms with a view of the lush courtyard are especially nice."
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"Book a garden facing room"
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"Had two different rooms upper and lower level in two different wings and both were excellent."
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"Take a courtyard view room-worth the extra money!"
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