Fairmont The Norfolk
Harry Thuku Rd, Nairobi 200 Kenya
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$250
$231
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#35 of 364 hotels in Nairobi
Location
Cleanliness
Service
Value
CONNECTING YOU TO THE BEST IN THE HEART OF THE CITY Whether passing through on business, or on a Kenyan safari adventure, Fairmont The Norfolk is a peaceful haven for all guests. Since opening its doors in 1904, the secluded gem in the heart of Nairobi has remained a celebrated Kenyan landmark and boasts of 27 luxurious suites and 143 rooms set around tranquil tropical gardens, a modern health club and unique dining facilities. An incredible array of adventures including a visit to the animal park within the city, the elephant orphanage, giraffe centre, national museum and shopping tours await you crowning the hotel’s offering and making each experience an unforgettable memory.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Kids stay free
Babysitting
Valet parking
Free wifi in the business centre
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bidet
Safe
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Languages Spoken
English, Swahili
Location
Full view
87Good for walkers
Grade: 87 out of 100
22Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
1395Reviews20Q+A100Room tips
Reviews
Traveller rating
- 733
- 449
- 119
- 65
- 29
Time of year
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Popular mentions
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Most Recent
Lovely Hotel. It was our last hotel in a brilliant Safari to Kenya. It was also my Wife's Birthday and the hotel made a real fuss of her, they put Rose petals in the shape of 70 and left some handmade sweets as well.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Commendation hospitality services ,particularly from one young lady called Mitchel Njoroge ,that was a wonderful ! keep it up. Keep it that way you be going great heights in this industry...see you again soon!
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Date of stay: June 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Helpful
Thanks to Joseph in restaurant breakfast. Super attentive ! Very clean, great food, and service. I recommend it. Lively hotel and people. Safe, clean, friendly. First stop in Kenya legood impression. Impression.
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 1 week ago
Dear DaisyUrrea We greatly appreciate your warm comments and compliments and your satisfaction is our greatest reward. We are also delighted that we were your first stop in Kenya and we made a good impression. We are so glad that enjoyed our hospitality; especially the attentive, friendly and lively team, the great food, the great service and the cleanliness. Thank you for highlighting Joseph; he will be so proud to read your comments Hoping to have the pleasure of welcoming you back soon. Kind Regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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Our family had a recent stay and we have to say the hotel and staff were absolutely wonderful. To top off our visit, we booked their High Tea and it blew our minds! It was the perfect finish for the kids and adults. Bravo!
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 1 week ago
Dear Kevin, A big thank you for your comments. We are so excited to read that we met your expectations and that you and your family enjoyed our High Tea. We are also very glad to read that the team were absolutely wonderful! They will be delighted to hear your comments. Looking forward to your return. Regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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Courteous and friendly staff, comfortable bed and facilities. Food was good and I liked the layout of the place. It looked like out of a Disney movie. Gave a nice fee. Loved the pens too. And the water bottles!
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: Rooms on the left have bathtubs
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Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 2 weeks ago
Dear 84Maamea, Thank you for your amazing review!. What a joy to read about your satisfaction with your entire experience with us. We are also delighted to read that the team was courteous and friendly. They will be delighted to read your comments. We hope to see you again soon. Kind regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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The staff and services provided is excellent. I met Kevin Mbuo, such a great service person, leading a well cultured team. Really, the hotel provided outstanding services. The Food was great. If you are traveling to Nairobi, make sure you stay there.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 3 weeks ago
Dear PastorBe, Thank you for taking the time to provide very positive feedback. We are delighted that you were pleased with the excellent service from our team; especially Kevin. He will be so pleased to read your comments. It is also very exciting to hear that you enjoyed the food and we are appreciate the referral. We look forward to welcoming you back. Kind regards, Veronique Delattre - Cluster Director of Operations & Fairmont The Norfolk Team
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Your hotel was fabulous. The staff couldn’t have been any better. Please let Ruth know she brightened our trip with her professionalism and friendly attitude. On our last visit you had an employee named Godfrey. Sad to see he’s not there anymore his attention to detail was impressive
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 4 weeks ago
Dear Pete M, Thank you for your amazing review!. What a joy to read about your satisfaction with our fabulousness and with the service from our team. We have shared your comment with Ruth and she is excited to hear that you appreciated her professionalism and friendliness. We are also delighted that you still appreciate the service from Godfrey who has since left. We look forward to hosting you again soon. Kind regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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A visit to tge Norfolk today gave me a real great memory. The kindness and wonderful staff to the service by Peter. The great Chef I think he wad John greatly willing to replicate the signature Norfolk sandwich which is no longer in the menu. Ooh my the sumptuous pork. That was great. GREAT. Can't wait to get back for more. Norfolk I had missed you. Great you are back.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 4 weeks ago
Dear Rolika76, Thank you very much for sharing your feedback. What a joy to read your excitement about our re-opening. We are delighted that you enjoyed our delicious meals and that you appreciated the kindness of our team members; especially Peter and Chef John. They will be thrilled to read your comments We look forward to having the opportunity to host you again very soon Kind regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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A really very lovely hotel. From the moment I entered it felt like a relaxing retreat, with a refreshing hot towel followed by ginger mint tea as I checked in. As a Platinum I was upgraded to a mini suite, and the room was gorgeous and very well appointed, with multiple beautiful bunches of flowers. Mattress was a bit disappointing, no better than a Novotel or even an Ibis, though the bedding was great and I slept well. Service throughout was impeccable, every staff member I encountered in my two day stay was friendly, engaging and capable. Breakfast was outstanding - I've stayed at Sankara and Tribe and this breakfast beats both. Three different types of Bircher muesli gives you an idea of the extremes it went to. Stocking multiple different plant milks was a great touch too. The gym was the best I've ever seen in a hotel anywhere - so much so that I went to a gym for the first time in five years, and had an excellent personal training session with Renée. I spent nearly four hours in the gym, sauna, steam and heated outdoor pool - with all of it practically to myself. As a Platinum I got a room upgrade, welcome drink, a late checkout, and some patisserie snacks in my room - but there wasn't really anything personalised about it, like you get in a Sofitel or even a Pullman. I did get a welcome note from Veronique Delattre (who replies to all these reviews but didn't reply to my email) that wished me well on my honeymoon! It was news to my fiancé who was at home in Paris. I thought it was quite funny, but it's indicative of the lack of personal attention that I've really appreciated in other top-drawer Accor brands, and I kinda expected more from Fairmont. The real downer for me was when I left. I was staying in Nairobi for three weeks, and after the first few days my original hotel was sold out for two nights, so I booked two nights at the Fairmont Norfolk to try the hotel as part of Accor's flash sale. I would rather have stayed the remaining 13 days at the Fairmont Norfolk rather than return to my other hotel - and I could have bought those extra 13 days at the same rate in the flash sale had I known at the time how good the hotel was. But when I went to extend, revenue control tried to double my rate. The hotel was happy to have taken that original rate when I booked it a few days before, and looking around the place I'd guess occupancy at the hotel was well under half. It was absolutely idiotic that no-one was empowered to extend me at the rate the hotel was previously happy to accept. A lose-lose situation, the hotel was left with an empty room, and someone that might have become a big fan of the hotel was left feeling a bit hard done by. Still, I expect I'll return someday.…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 4 weeks ago
Dear Kenny353, Once again thank you for your time and for your detailed feedback. Knowing your email, I took the decision to write to your email directly. As mentioned in my email, I hope to have the pleasure to meet you during your next visit in Kenya and we could take care of you in one of our properties. Thank you for your loyalty towards the Accorhotels group Kind regards, Veronique Delattre
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+1
My family traveled to Kenya to celebrate my daughter’s graduation. We stayed at the Norfolk for three days during our arrival and one night during our departure. We also did three nights at the Fairmont Masa Safari Camp. This was truly the trip of a lifetime and some of the best service I have ever had. Recently renovated, the facility was gorgeous and the staff incredible. The food/decor at CInCin at the hotel was outstanding. The concierge arranged out in country flights to the safari, and all transportation and your needs. We could not be happier and would 10/10 recommend the experience to other families traveling with older children!!!! We saved thousands by not needing a tour operator as Fairmont Kenya took care of all of our needs.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Eva Njeru, Owner at Fairmont The Norfolk
Responded 4 weeks ago
Dear Ms. Claire, We greatly appreciate your warm comments and compliments and your satisfaction is our greatest reward. We are also delighted that you have highlighted our incredible team who took care of all your needs. They will be delighted to read your compliments. Hoping to have the pleasure of welcoming you again. Kind Regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team
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PRICE RANGE
$186 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobi, fairmont hotel norfolk, norfolk hotel nairobi, fairmont hotel nairobi, norfolk nairobi
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
170
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Claim Your Listing Frequently Asked Questions about Fairmont The Norfolk
Which popular attractions are close to Fairmont The Norfolk?
Nearby attractions include The Maasai Market (0.4 km), Kenya National Theatre (0.09 km), and Snake Park (0.5 km).
What are some of the property amenities at Fairmont The Norfolk?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont The Norfolk?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont The Norfolk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont The Norfolk?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont The Norfolk?
Conveniently located restaurants include Mawimbi Seafood Restaurant, Tatu Restaurant, and Lord Delamere Terrace.
Are there opportunities to exercise at Fairmont The Norfolk?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont The Norfolk have airport transportation?
Yes, Fairmont The Norfolk offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Fairmont The Norfolk located near the city centre?
Yes, it is 0.6 km away from the centre of Nairobi.
Are any cleaning services offered at Fairmont The Norfolk?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont The Norfolk offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.