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Nairobi Serena Hotel

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#3 of 164 Hotels in Nairobi
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Nairobi Serena Hotel
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849 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Los Osos, California
Reviewed 3 July 2014 via mobile

This hotel was a five star hotel. We were treated very well. The service was exceptional. The grounds very clean and the food was a very good. Would love to return someday. There is a beautiful pool area and gym area was good size. I would highly recommend this hotel.

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2Thank traveling782
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for your review. We are delighted that you found our services up to your expectation and the team is greatly encouraged by your remarks. We look forward to another opportunity to be of service to you in the not too distant future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel

Seattle, Washington
Reviewed 2 July 2014

The Serena knows it is good and it delivers. Classic styling, excellent service, a fabulous buffet, and convenient to the airport. It's in the hustle and bustle of the city so getting to and from the airport can be tricky depending on the time of day. Still, if you are new to the city, it gives you a taste. We...

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Thank StartingFromSeattle
Alexandria, Egypt
Reviewed 1 July 2014

very few hotels in the world that have all these advantages, the friendliness of the staff is exceptional and they are really ready to fulfil all your requirements.. the hotel is very clean and tidy, you can't complain about anything.. the gym has all types of equipment's that you may need, and the pool is quite spacious, and more important,...

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Thank mohamedmanso
Amsterdam, The Netherlands
Reviewed 30 June 2014

We have stayed there for 10 nights ( work related ). While the baths are a bit run down everything else was nearly perfect : breakfast had a huge variety, brunch was good as well, steaks at dinner were perfect. Rooms were superbly cleaned, towels changed daily or even twice a day, turn down service as well. Air cons good...

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Thank CityOrchid
Cambridge, United Kingdom
Reviewed 28 June 2014 via mobile

We stayed at the Serena hotel as a stop over, either side of our trip to the Masai Mara for our honeymoon. Following recent events in Kenya and UK government advice, we were unsure what to expect. Firstly, the hotel felt extremely safe - lots of security and guards present without being intrusive. However, Nairobi felt and is, a very...

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1Thank SophieA1983
London, England, United Kingdom
Reviewed 26 June 2014

Great place to stay for business travel. This would be my first choice of hotels to stay in Nairobi.Excellent location as well, near the city but slightly away from the madness of Mombasa road. Great bar, great vibe, lovely staff, big gym,clean rooms, good wifi. Overall just a great experience.Will most definitely return.

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1Thank Terry B
Memphis, Tennessee
Reviewed 18 June 2014

We stayed here two nights at the start of a Kenyan safari and returned here again at the very end of the safari for a "day room" to stay for several hours before our international flights back home. First, the property itself is stunning.. the pool, the breakfast area, gift shops, bars & lounges, top notch in every regard. It's...

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1Thank LeighTennessee
Cape Town
Reviewed 17 June 2014

A really great hotel to stay in for business. Late checking in was fast and got to my room, which as usual was great, and a 4am start with an on time wake up call and breakfast delivered to my room before leaving for the airport. Really good service.

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Thank lilhobbs
Highland Beach, Florida
Reviewed 17 June 2014

A wonderful elegant hotel characterized by the unique flavors of africa with efficient service, good location and luxury amenities. Arrived late in the evening to find our room ready for sleep with mineral water bedside, a small fresh fruit tray, and welcoming turn down service. The checkin process including metal detector scanning of all luggage and handbags upon arrival was...

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Thank highlandbeachflorida
Kampala, Uganda
Reviewed 7 June 2014

I stayed for one night in Early June. Nice food, gym, spacious room. I stayed in a small deluxe which was still so spacious for me and looked newly fitted. Internet was fast enough and had to work on the night I arrived but still found good food in the restaurants downstairs. The hi-tech Gym is quite busy in the...

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Thank kintu z

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 13,930 - ₹ 21,908 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
14 questions
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With a small garden.”
 of 5 bubbles pradipkumarp, 17 Feb 2017 | Read review
“I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the main gardens and pool”
 of 5 bubbles Safariafficionado, 14 Feb 2017 | Read review
“I preferred the 5th floor rooms. Could the the city skyline. Can be noisy though if there is a function downstairs”
 of 5 bubbles ahappyspark, 8 Jan 2017 | Read review
“all rooms have good views and are sound proof so any room depending on your budget is good and comfortable.”
 of 5 bubbles Mwihaki27, 15 Dec 2016 | Read review
“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 28 Nov 2016 | Read review
5 of 5