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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
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    5/2/2018 6/2/2018
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    US$ 313
    US$ 299
    SAVE US$ 14
    US$ 306
    US$ 306
    Traveller (368)
    Room & Suite (103)
    Dining (72)
    Overview
    • Excellent56%
    • Very good37%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
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    Reviews (910)
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    341 - 345 of 825 reviews

    Reviewed 17 January 2015

    First visit to Nairobi and stated at the Serena on recommendation from our local office. - What a great hotel. Security effective and polite on entry to car park and at main entrance. Very professional welcome from door staff and reception, really made me feel...More

    3  Thank Huw C
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

    We are honored that you chose Nairobi Serena Hotel during your last visit to Nairobi.We feel privileged that you took the time to review us.We are delighted by the positive comments,more so because we met your expectations and contributed to a pleasant stay as you...More

    Reviewed 15 January 2015

    The hotel is very nice compared to other 5 star hotels in Nairobi. The staff is helpful and offers an excellent service. The X-mas decoration was also very nice, almost like home. The pool and garden is very nice and good maintained. The rooms are...More

    Thank Dav C
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

    We thank you for your review and the time taken in writing it.The positive comments are motivating and we have shared them with the entire team. Thank you for the business support and we hope to host you again in the near future. Daniel Kang'u...More

    Reviewed 8 January 2015

    Nice little hotel with a great interior (slightly outdated by international standards, but very nice by local standards). Good bar area with comfortable seats and spaces. Nice little garden to walk around in. Great choices at breakfast and dinner too, with good service all round....More

    Thank Premsy
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

    We sincerely appreciate the feedback regarding your stay with us last year.The entire team is delighted that we met your expectations and made your stay memorable. We thank you for the opportunity you gave us to be of service to you.My team and I are...More

    Reviewed 4 January 2015

    We stayed here at the start of our safari and it as a very nice place the food was great it was also nice to have a place with a gym so we had time to pump up. The food was very nice and the...More

    1  Thank Shirley M
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

    Thank you for the great feedback. we appreciate that you chose Nairobi Serena as the Launch pad of your Kenyan safari.I have shared your amazing experience with the team and they are delighted that we all met your expectations. We promise you the very best...More

    Reviewed 3 January 2015

    We started our holiday it this hotel. We felt very safe staying here and appreciated the security in place. The room was spacious, comfortable and clean. We enjoyed the restaurant and relaxing by the pool after our tours. Very friendly staff.More

    1  Thank LHW108
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

    It is with great pleasure that we receive your feedback.Thank you for commending our security. It gives us pleasure to know our guests can relax in a secure environment while in the hotel.The service team is also delighted that they matched your expectations. Thank you...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$ 218 - US$ 308 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #6 Spa Hotel in Nairobi
    • #8 Luxury Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 183
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Travelocity, Priceline, Orbitz, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
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    Traveller (368)
    Room & Suite (103)
    Dining (72)
    Pool & Beach (34)
    Hotel & Grounds (239)
    Bathroom (9)
    Business Centre & Event Rooms (6)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Nate05
    12 January 2018|
    AnswerShow all 2 answers
    Response from PappyManson | Reviewed this property |
    It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
    0
    Votes
    Ahmed F
    17 September 2017|
    AnswerShow all 8 answers
    Response from angeldust54 | Reviewed this property |
    we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
    1
    Vote
    joankogo84
    15 June 2017|
    AnswerShow all 4 answers
    Response from vivian m | Reviewed this property |
    Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
    0
    Votes
    Room Tips
    "rooms overlooking entrance and road are noisy those overlooking the Park are better"
    Read review
    "During renovation request a room as far away from the construction area....It is a bit more quiet."
    Read review
    "Ask for a room overlooking the park if you like to see the big birds!"
    Read review
    "Try to get a room with no adjacent occupant behind the TV wall."
    Read review
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