We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
6/8/2017 7/8/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
    Save
    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 315
    US$ 257
    SAVE US$ 58
    US$ 315
    US$ 267
    Traveller (351)
    Room & Suite (78)
    Dining (51)
    InterContinental Nairobi
    981 reviews
    #23 of 164 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    702 reviews
    #2 of 164 hotels in Nairobi
     
    Sarova Stanley
    1,131 reviews
    #7 of 164 hotels in Nairobi
     
    DusitD2 Nairobi
    394 reviews
    #12 of 164 hotels in Nairobi
     
    Overview
    • Excellent57%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
    InterContinental Nairobi
    981 reviews
    #23 of 164 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    702 reviews
    #2 of 164 hotels in Nairobi
     
    Sarova Stanley
    1,131 reviews
    #7 of 164 hotels in Nairobi
     
    DusitD2 Nairobi
    394 reviews
    #12 of 164 hotels in Nairobi
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$ 257.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Nairobi hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "c0a0f82420cc40cc879ab64f9f28ef6b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302552,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":8,"year":2017},"checkout":{"day":7,"month":8,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"c0a0f82420cc40cc879ab64f9f28ef6b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":315,"lowestMetaPrice":257,"additionalPartner":false,"highestMetaPriceDisplay":315,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":315,"lowestMetaPrice":257,"highestMetaPriceDisplay":315,"hotelName":"Nairobi Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImMwYTBmODI0MjBjYzQwY2M4NzlhYjY0ZjlmMjhlZjZiIiwiQUlLIjoiNTJhMTM0N2QwZjkwNDljYzhjZjk0NjI5NDk0ZTlhYmUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "06/08/2017", "checkOut": "07/08/2017", "lowestPrice": "US$ 257", "hasDates": true, "hacComplete": true, "contentIdMappings": {"53931829":"TravelocityEWS","79400111":"CheapTicketsEWS","32596341":"Expedia","34429531":"Hotwire","56322428":"GetARoom","109371891":"HotelsCom2IB","42448495":"BookingCom","79790009":"AgodaIB","78847689":"OrbitzEWS","68914497":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Turn Your Opinions into Points!
    Turn your opinions into JPMiles
    Turn your opinions into PAYBACK Points
    *You can enroll in only one programme at a time to earn rewards for reviews.
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    50
    Reviews (873)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Nairobi Serena Hotel
    See the most recent reviews

    11 - 15 of 789 reviews

    Reviewed 13 June 2017

    As we arrived after our long flight to book in we noticed how tight security is at the hotel. There was a security gate as we entered & the Safari vehicle searched. We then had to go through a security point like at airports before...More

    Thank Pamela D
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 15 June 2017

    We thank you for taking time to share your experience. Kindly note that we were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We sincerely thank you for choosing to stay with us and trust...More

    Reviewed 8 June 2017 via mobile

    The hotel is conveniently located within nairobi.it was the opening day for Madaraka train, the train arrived late and my hubby had to make reservations at Nairobi Serena hotel from the moment we pass through the gate, we entered another world, we tuned into a...More

    Thank vivian m
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 15 June 2017

    We appreciate the time taken to share your experience. Our aim is to ensure that our guests' stay is both comfortable and memorable and your high rating will motivate us to continue improving on our offer and service delivery. Thank you for choosing to stay...More

    Reviewed 15 May 2017

    Overall the Nairobi Serena is a good place to stay in Central Nairobi. The rooms are nice and well appointed, service is generally very good. The check-in / check-out staff seems to be somewhat bothered by clients and sent us from one desk to the...More

    1  Thank Raiber
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 May 2017

    Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectation and your feedback is important to us as this will motivate us to improve on our offer and service delivery. In this regard, we appreciate...More

    Reviewed 12 April 2017 via mobile

    Stayed here one night with my fiancé before going to the other Serena's, The room was okay, food is really good and our favorite place was maisha health club.. I really liked the gym very equipped and my fiancé really liked the pool.. overall nice...More

    Thank LindaBlogs
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 21 April 2017

    Thank you for taking time to share your experience. We are delighted to know that you enjoyed your short stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in...More

    Reviewed 11 April 2017 via mobile

    The hotel is comfortable and centrally located with transport and other amenities at hand. The pool and spa are great and rooms come with interesting "handy extras" for travellers(ironing board and mini fridge- to name a few). I loved the mushroom soup at the restaurant...More

    Thank Nadine B
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 21 April 2017

    We appreciate the time taken to share your experience. Kindly note that we value every guests' feedback as this motivates us to improve. In this regard, we noted your comment on the door lock and wish to confirm that all the locks will be changed...More

    InterContinental Nairobi
    981 reviews
    #23 of 164 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    702 reviews
    #2 of 164 hotels in Nairobi
     
    Sarova Stanley
    1,131 reviews
    #7 of 164 hotels in Nairobi
     
    DusitD2 Nairobi
    394 reviews
    #12 of 164 hotels in Nairobi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$ 207 - US$ 608 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Nairobi
    • #4 Luxury Hotel in Nairobi
    • #4 Romantic Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 183
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, DerbySoft Ltd Shanghai HQ, Priceline, Agoda, TripOnline SA, Travelocity, Hotwire, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    Add Photo Photos
    Traveller (351)
    Room & Suite (78)
    Dining (51)
    Pool & Beach (29)
    Hotel & Grounds (210)
    Bathroom (9)
    Business Centre & Event Rooms (4)
    Nearby
    DusitD2 Nairobi
    394 reviews
    2.26 km away
     
    Villa Rosa Kempinski Nairobi
    702 reviews
    1.85 km away
     
    InterContinental Nairobi
    981 reviews
    .54 km away
     
    Sarova Stanley
    1,131 reviews
    .99 km away
     
    Nearby Restaurants
    Kengeles Lavington Green
    75 reviews
    .49 km away
    Pango Brasserie at the Fairview
    93 reviews
    .73 km away
    Flame Tree Restaurant
    93 reviews
    .53 km away
    Mandhari Restaurant
    79 reviews
    .26 km away
    Nearby Attractions
    Nairobi Gallery
    67 reviews
    .38 km away
    Central Park
    61 reviews
    .13 km away
    Uhuru Park Nairobi
    6 reviews
    .13 km away
    Natural World Kenya Safaris
    905 reviews
    .47 km away
    Ask a question
    Questions & Answers
    joankogo84
    15 June 2017|
    Answer Show all 4 answers
    Response from vivian m | Reviewed this property |
    Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
    0
    Votes
    smcrimi
    11 April 2017|
    Answer Show all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    0
    Votes
    Sudon
    29 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    Room Tips
    "stay away is best choice you can make..."
    Read review
    "Choose on the opposite side of the construction are rooms are quieter."
    Read review
    "Some rooms have a great view of the adjacent leisure park."
    Read review
    "If you are a smoker book here, great place all rounf"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing