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Hilton Nairobi

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Hilton Nairobi
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1,125 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Nairobi
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Showing 986: English reviews
Johannesburg
Reviewed 13 May 2015

Usual pleasant greeting on arrival and all the staff try there best, but the hotel is so old and dilapidated. After check in, went to room to find no water on wash hand basin, engineer arrived shortly afterwards and then had to go away for spare part. After supper I returned to room to find water all over bathroom floor....

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Helpful?
Thank Rob5710
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate the compliments you make regarding our team who always strive to offer the brand promise to all our guests. We are indeed sorry that your stay was inconvenienced by the lack of water in your room which we apologize...

WV
Reviewed 9 May 2015

The Nairobi Hilton is my favorite place to stay in Kenya. Everything from the courteous service at the front desk at check-in to the dining exceeds expectations. Receiving a complimentary upgrade to the executive lounge was not expected but much appreciated. It is always the little things they do that surprise me. Pierina Laikera, housekeeping staff, remembered my name from...

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Helpful?
Thank edcarol
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and you had a wonderful stay with us. We sincerely appreciate your great comment about our team members hospitality and good housekeeping. Thank you for mentioning our Room attendant, Ms. Pierine Laikera, and rest assured we will...

Kabwe, Zambia
Reviewed 7 May 2015

Hilton Hotel is just super a place to think of staying whenever I am in Nairobi, its vicinity to the Town Business Centre, the superb hospitality from the members of staff including the security staff is amazing. Keep up such international excellent standards

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Phiri B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi, It was a pleasure for us having you as our guest. We are happy that you were very satisfied with your overall experience and especially for mentioning our team members excellent hospitality and service. We sincerely appreciate to see that you enjoyed every moment of your stay with...

Moorestown, New Jersey
Reviewed 5 May 2015

I've stayed in Nairobi before in budget hotels while there as a medical volunteer, and compared to those places this Hilton was a dream. I have a feeling you won't do much better in this city, unless you stay at the Intercontinental with Obama and Clinton. The staff were very polite and helpful with cabs and such. I was on...

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Helpful?
Thank Sue T
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Thank you for the compliments on our team’s friendliness and helpfulness. I am further glad to see that the our team member’s Integrity and reputation...

Reviewed 4 May 2015

First off, I think this is a Hilton Let-down. I stayed here early April and I was really surprised with how poor the room quality were! What a let down. The linen are old and brown, some even torn. Apparently they there suppose to be white. I felt so uncomfortable using the. The bathroom is not properly cleaned.

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Helpful?
Thank George M
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us, and It was a pleasure for us having you as our guest. We however, regret to see that the quality and cleanliness of our room did not meet your expectation, I sincerely apologize for the discomfort experienced....

nairobi, Kenya
Reviewed 1 May 2015

in short: don't stay at hlton nairobi never! this was probably the worst hilton in the world. The furnitures, bathroom equipments etc were all old and very bad quality. My room was dirty and was having too much humidity.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kemal Sarp B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, the physical state and cleanliness of our facility did not meet your expectation, my sincere apologies for this. However, I wish to inform you, that we are currently in the process of a master plan renovation preparation, and...

Todmorden
Reviewed 29 April 2015

Our plane was cancelled so were put up in the Hilton. The reception staff were very friendly and checked us in quickly. I was not too impressed when I walked into the reception area cos I expected glamour. It was very basic. The dinning room was just off the reception area also nothing to write home about.. The food was...

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Helpful?
Thank LinBee
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your compliments about our team members friendliness and quick professional response on your impromptu arrival. I am personally sorry to read that your flight was cancelled, and I can only imagine this disappointing experience. However, I am very...

Reviewed 26 April 2015 via mobile

Rooms are very basic like 3 star hotel, toilet n shower from 1970 era, poor hot water supply, toilet flush Lobby and break fast is upto standard but not the rooms. Never again. Not Hilton standard Rooms are very basic like 3 star hotel, toilet n shower from 1970 era, poor hot water supply, toilet flush Lobby and break fast...

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Helpful?
Thank Mustafa M H J
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. I wish to inform you, that we are...

Curitiba, PR
Reviewed 25 April 2015

Located at the very heart of the city, the Hilton Nairobi is a good option if you want to have the feel of urban Nairobi. The building is quite iconic although a bit old - and it would definitely deserve a restoration inside and out! Rooms are big enough and clean and the bed is very comfortable. Service is great...

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Helpful?
Thank OZ-Oscar
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us. We appreciate your special mentions of our team members hospitality, customer care and facilities. As of the physical state of the facility, I am pleased to advise that we are in...

Oxford, United Kingdom
Reviewed 25 April 2015

I stayed five nights on a business trip and wished in hindsight that I had stayed somewhere else. The basic ingredients were there in terms of hotel facilities (the pool was a wonderful 28C) and room amenities and I could not fault the front-line staff for friendliness, courtesy and helpfulness. My main areas of dissatisfaction were the high charges for...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our hospitality and facilities. Regretfully we note, that our in room internet charges and food quality did not meet your expectation and I am indeed very the inconvenience experienced. Your comments have been shared with our executive...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 8,373 - ₹ 12,185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Travelocity and Agoda so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
“Ask for top floor or the rooms by the poolside.”
 of 5 bubbles kofis262, 4 Oct 2016 | Read review
“Rooms on the far left and far right sides offer good view of the city center activities”
 of 5 bubbles ChristianMedupin, 29 Sep 2016 | Read review
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