We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hilton Nairobi

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Hilton Nairobi
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel_streamline","divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel_streamline__widget","dust":{}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,123 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hilton Nairobi
See the most recent reviews
Showing 984: English reviews
Norcross, Georgia, United States
Reviewed 1 December 2016

Room was neat and clean. Linens - check. Iron and ironing board - check. Bathroom fixtures and soap - check. Staff was courteous and efficient. I recommend a 100ksh tip for everyone except the housekeeping person, who deserves at least 500ksh, or more if you can spare it. Nothing special. But it meets all your needs and it's right in...

 Report
Helpful?
1Thank Tim A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate your applauding of our facilities and team members great hospitality. Rest assured, with your recommendation, we will reward them through our internal program that recognizes our team for their efforts to ensure satisfaction and comfort of our guests. We are glad...

Portugal
Reviewed 29 November 2016 via mobile

A very charming hotel, a little bit tired. The rooms could use a face lift, mainly the bathroom. Although the age the service and the client attention make up for the other things. Good breakfast. We stayed only a night. Would advise it as a business hotel or a short stay cone room hotel.

 Report
Helpful?
1Thank NunoSilva1976
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is great to hear that you had a an excellent stay with us, here at Hilton Nairobi. Thank you for acknowledging our great customer service and hospitality of our team members. We are also glad to see that you enjoyed our breakfast . Basing on your observation about our facilities, I am pleased to advice that the...

Atlanta, Georgia
Reviewed 29 November 2016

The receptionists are very professional, especially Irene and Esther. These two distinguished from the rest by being friendly which makes conversation with them easy. The Drapes in my room are dusty. Overall good hotel to stay

 Report
Helpful?
Thank Joel A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate your applauding of our team members great hospitality and professionalism, with a special mention of Irene and Esther for their outstanding customer care. Rest assured, we will reward them through our internal program that recognizes our team members who display such...

Reviewed 27 November 2016

the hotel location it is wonderful you can direct any one to find it they other things most shops are very near and safe you can do your shopping with a short of time by waking distance people are help full

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank hailmichaela
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. The time taken to share your feedback with us is most appreciated and we are glad to note that you were very satisfied with your overall experience. We sincerely appreciate your great compliments about the location of our hotel,...

London, United Kingdom
Reviewed 26 November 2016

This was my second stay at Hilton Nairobi. The staff is amazing, friendly, helpful and very attentive. Everyone is making the stay a pleasure - thanks to everyone. Regarding the food: this is the second time I stayed in this hotel and ended up with nasty food poisoning. 10 hours after I returned to the UK from a 1 night...

 Report
Helpful?
Thank Max S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. Unfortunately, we have not been able to fully meet your expectation, my sincerest apologies for this and I regret the dissatisfaction; Your valuable feedback is reviewed by the Kitchen...

Ahmedabad, India
Reviewed 22 November 2016

I had an occasion to visit Nairobi for a promotional tour - participating in a business exhibition. The accommodation was provided by the organisers. Nairobi Hilton is by far the worst five star hotel I have ever stayed at in many years. The rooms are small, with average quality of furniture and fixtures. The bathrooms are below average with ancient,...

 Report
Helpful?
Thank Pankaj50
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings. Thank you for choosing Hilton Nairobi, it is truly a pleasure to serve you. Unfortunately we have not been able to meet your expectation during your recent stay, as stated in your detailed review; my sincerest apologies for this. We regret...

Istanbul, Turkey
Reviewed 20 November 2016

Whether you're travelling for business or leisure, then this is the best place to stay in as it is located in the heart of Nairobi. Although a quite old one(1969) yet provide excellent service. The staff is friendly and very helpful. The service is awesome and the help-desk does provide help and very understanding. Above all security is taking seriously...

 Report
Helpful?
Thank MMMElamin
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It is a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are also delighted to read your nice compliments about our team members great hospitality and service, with a special mention to the security team. We truly...

Indianapolis, Indiana
Reviewed 20 November 2016 via mobile

I traveled to Kenya for the first time in October and stayed at the Hilton due to my status for a conference. Ms. Irene was great and asked about my travels and such each morning. My room was comfortable, but it was a room of long ago. I was told Hilton was planning a renovations, but I hope they do...

 Report
Helpful?
Thank USA2world
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for your review and for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. We are delighted to hear that you enjoyed your stay with us, and appreciate your compliments about our team member Irene for her great hospitality and customer...

Honolulu, Hawaii
Reviewed 20 November 2016

Stayed for only one night. Enjoyed our stay and found every employee to be friendly and provided great service. The hotel is a bit older than I was expecting. I wouldn't call it a 5-star hotel... but paid less here than some of the other 5 star hotels were charging in Nairobi. In a very busy area so there is...

 Report
Helpful?
Thank hawaiidprk
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed your brief stay with us, and appreciate your compliments about our team members friendliness and great customer service. We take great pride in ensuring that our...

Brisbane, Australia
Reviewed 19 November 2016 via mobile

After reading the negative TripAdvisor reviews I was a little apprehensive about staying at the hotel, but after taking the risk I was pleasantly surprised with the overall experience. I also learned Hilton is opening a new property in Nairobi in a few years which may explain why this hotel is being allowed to age gracefully. It's true that the...

 Report
Helpful?
Thank jet9985
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay with us at the Hilton Nairobi. It is truly a pleasure to have you as our guest and indeed very delighted we made your stay most memorable. We are glad to note that you were very satisfied with your overall experience and appreciate your good compliments about our team members hospitality and...

407 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (341)
Viewed
Hotel & Grounds (48)
Viewed
Room/Suite (64)
Viewed
Bathroom (35)
Viewed
View from Room (32)
Viewed
Pool/Beach Area (20)
Viewed
Dining (48)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (3)
Viewed
Other (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (66)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (32)
Viewed
Bathroom (2)
Viewed
Dining (7)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (4)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Nairobi hotels
Sarova Stanley
#8 of 162 in Nairobi
1,039 reviews
InterContinental Nairobi
#20 of 162 in Nairobi
913 reviews
Nairobi Central Business District
Nairobi Safari Club
Nairobi Safari Club
#39 of 162 in Nairobi
248 reviews
Show Prices
Show Prices
Show Prices
Nairobi Central Business District
Best Western Plus Meridian Hotel
Fairmont The Norfolk
#6 of 162 in Nairobi
893 reviews
Upper Hill Estate
Sarova Panafric
Sarova Panafric
#18 of 162 in Nairobi
719 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 8,328 - ₹ 11,946 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Travelocity and Agoda so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
“Ask for top floor or the rooms by the poolside.”
 of 5 bubbles kofis262, 4 Oct 2016 | Read review
“Rooms on the far left and far right sides offer good view of the city center activities”
 of 5 bubbles ChristianMedupin, 29 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay